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Presence & Co. Reviews 7

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TrustScore 4 out of 5

3.9

Property management company
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Company details

  1. Property management company
  2. Electrician
  3. Property Maintenance
  4. Estate Agent

Written by the company

We are a property management company headquartered in Tunbridge Wells, Kent, with a nationwide presence. Since 2005, we have been sharing our expertise to help clients address their property needs, from everyday maintenance to large-scale projects. Our skilled team includes a diverse array of professionals—electricians, painters, decorators, carpenters, joiners, landscapers, general technicians, and more—each dedicated to ensuring your property remains in top condition. Our motto, "Your Property, Our Priority: Always Present, Always Proactive," captures our commitment to delivering exceptional service and care across all areas of property management. Whether it's Facilities Management, Estates Management, Sales and Lettings, or Tenant Management, Presence & Co. offers comprehensive solutions tailored to meet your specific requirements. Our expert team is well-versed in maintaining the safety, functionality, and aesthetic appeal of your property, ensuring every detail is handled with the utmost care. At Presence & Co., we understand the unique challenges of managing various aspects of property ownership. From routine upkeep to emergency repairs, our dedicated team is always ready to assist, ensuring your property is in capable hands. Choose Presence & Co. for all your property management needs and experience the peace of mind that comes with knowing your property is expertly managed. Contact us today to learn more about how we can help you with your property projects.

Contact info

3.9

Great

TrustScore 4 out of 5

7 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I had an excellent experience working…

I had an excellent experience working with their estate agent Alex from start to finish. Their professionalism, communication, and attention to detail really stood out throughout the entire process.

They kept me informed at every stage, were always quick to respond to any questions, and made what could have been a stressful experience feel smooth and well-managed. Their knowledge of the market was clear, and they provided honest, practical advice that I felt I could trust.

What impressed me most was their proactive approach nothing felt like too much trouble, and they genuinely cared about achieving the best outcome for me.

I wouldn’t hesitate to recommend them to anyone looking to buy or sell a property. A truly reliable and dedicated service.

19 February 2026
Unprompted review
Rated 1 out of 5 stars

Horrible customer service and no common…

Horrible customer service and no common sense. Missed out on a property because of staff illness and no one picking up work in absence. Booked a viewing for a property that I should already have applied for weeks prior but was made to wait, to then be told they had accepted another offer from someone else.

Use this company if you want complaints from your tenants, clearly don’t know how to run their business. Booking a full day of customers for a property you’ve taken an offer for is unprofessional and shameful.

15 May 2025
Unprompted review
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Reply from Presence & Co.

Dear Nicole,

We're genuinely sorry to hear you’re feeling this way. We understand how disappointing it is to miss out on a property, especially one you were excited about.

We’d also like to note that your previous review was removed by Trustpilot due to defamation and false information, which we felt was important to address. Despite that, we’ve still taken the time to properly review the situation again. We’ve looked into all correspondence, call logs (which are recorded), and email chains. The team member you referred to was unwell for just one day, during which no outreach had been made from your side. Your viewing was already confirmed for the following week.

You were given the opportunity to view earlier, either in person or virtually, but opted to wait due to relocation, which we respected. As is always the case, viewings continue and offers are submitted. We’re obligated to present those offers to the landlord, and in this instance, the offer was accepted. No viewings were booked after the property went under offer. All were scheduled beforehand, and as soon as the landlord accepted, we contacted those affected and offered our help in finding an alternative property.

While we appreciate your frustration, this situation was not the result of poor service, but rather the reality of a fast-moving rental market. We always strive to be transparent, fair and proactive, and we’re sorry if that wasn’t how it felt to you.

Should you wish to continue your search, we’d still be happy to help.

Kind regards,
Lily Spencer-Hopkin
Head of Marketing

Rated 5 out of 5 stars

Great Viewing experience

I had a really good experience viewing a property with Presence & Co. The staff were great, friendly, professional and incredibly helpful throughout the whole process. They made everything feel easy and stress free. Highly recommend their services!

10 June 2025
Unprompted review
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Reply from Presence & Co.

Dear Katherine,

Thank you so much for your lovely feedback! We’re so pleased to hear you had a great experience with us, that’s exactly what we aim for. Making the process as smooth and stress-free as possible is what we’re all about, so it means a lot to know we’ve done just that.

If there’s anything else we can help with, now or in the future, don’t hesitate to get in touch. Wishing you all the best in your property journey!

Kind regards,
Lily Spencer-Hopkin
Head of Marketing

Rated 5 out of 5 stars

Changing to Presence & Co was the best decision to make

Only have just recently changed our management agent from our old one to Presence & Co, we realised now how bad and terrible our previous agent had been.
We have had regular meetings and site visits, and owners are pleased with the change and can see a big difference in the area we all live.
We are looking forward to adding the improvements we need, with the help of Prescence and is great to have the support of the team, and looking after the estate as it always should have been in the past.

I would recommend anyone having issues with their management agent to give Presence & Co a call. Their team and professionalism gets the works done and have a happy community.

22 May 2025
Unprompted review
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Reply from Presence & Co.

Dear Tracey,

Thank you so much for your kind words, it really does mean a lot to us.

We’re so pleased you’re already seeing the difference since making the switch. Supporting our clients and their communities properly is exactly why we do what we do, and it’s been a pleasure working with you to bring a higher standard of care to the estate.

We’re excited to keep pushing forward with the improvements and are always here to help however we can. Thank you again for putting your trust in Presence & Co - we’re proud to be part of your journey.

Kind regards,
Lily Spencer-Hopkin
Head of Marketing

Rated 5 out of 5 stars

couldn't be more satisfied

I couldn't be more satisfied with the service from the incredible team at Presence & Co. This company has truly transformed our block management experience, addressing all of our communal area needs with care and efficiency. After enduring years with a poor managing agent, Presence & Co. has been a breath of fresh air. Our facilities manager is always available and ready to assist, while their maintenance team made redecorating our hallways a smooth experience.

1 July 2024
Unprompted review
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Reply from Presence & Co.

Dear James,

Thank you so much for sharing your experience! It’s fantastic to hear that our team has made such a positive impact and transformed your block management experience. We’re delighted to be that "breath of fresh air" after your previous challenges, and it's wonderful that our facilities manager and maintenance team were able to make things smooth and seamless for you. We're here whenever you need us—thank you for choosing Presence & Co.!

Best wishes,
Lily Spencer
Head of Marketing

Rated 5 out of 5 stars

Have o electric socket and lights fitted used the guys once but they…

Have o my used the guys once but they were very efficient, polite and tidy.

Would definitely use again.

15 August 2024
Unprompted review
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Reply from Presence & Co.

Dear Sammy,

Thank you for taking the time to leave us such a kind five-star review. I am so pleased to learn you had such a positive experience with our electrical team.

We can't wait to work with you again in the future.

Best wishes,
Lily Spencer
Head of Marketing

Rated 5 out of 5 stars

Really are a one stop shop!

Really are a one stop shop!
Wonderful company! They really do it all - I use Presence & Co. to let out my property & they manage all the tenant finding / rent collection etc.

Presence & Co. are also my go to maintenance company - they’ve helped with so much, from renovating my home to out-of-hours electrical emergencies!

Thank you!

15 August 2024
Unprompted review
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Reply from Presence & Co.

Dear William,

Thank you so much for taking the time to leave us such a kind review. We truly appreciate your loyalty as a client and we are delighted to have helped you with so many aspects of your property.

Best wishes,
Lily Spencer
Head of Marketing

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