Superbly quick delivery, especially with the cooling bag. The chocolate was good but overpriced. If you had gone cheaper perhaps you wouldn't have had to just sell online and close your real life outl... See more
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Review summary
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Seamless ordering, prompt shipping, and delectable products! My only bone to pick would be that the order could've come in a smaller box with less packaging material to save on wastage.
The mint chocolates are discoloured I assume from heat. Packaging and speed of delivery was very good.
Lovely, helpful service. Had a problem with a product they responded to and fixed quickly
Company details
- Chocolate Artisan
- also in
- Chocolate Factory
- Chocolate shop
- Confectionery
- Corporate gift supplier
- Gift shop
Written by the company
Prestat, acquired by Domori in 2019, was founded in 1902 by the legendary inventor of the chocolate truffle himself, Antoine Dufour. Amongst the oldest British chocolate brands, Prestat is a longstanding supplier of the Royal Household and has been granted two Royal Warrants, by Her Majesty Queen Elizabeth II and Queen Elizabeth The Queen Mother. Prestat is the largest London based chocolate producer, recognised for its creative recipes, whimsical character, and colourful packaging.
Contact info
Unit 8 Powergate Business Park, NW10 6PW, London, United Kingdom
- ecommerce@prestat.co.uk
- prestat.co.uk
4.2
Great
242 reviews
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Delivery takes too long
Delivery takes too long. The mystery box consists of the coll3ction that doesn't sell. Wasn't tasting good
4 February 2025
It'll be alright on the night...
Everything about this Prestat order was excellent. Despite the fact that I initially found that my Valentine's gift box was destined to be sent to myself instead of my intended recipient and so I contacted Prestat's customer support team to ask them to change the delivery address which they did without any fuss whatsoever. They kindly despatched my gift to the corrected address and it reached the intended destination in plenty of time for Valentine's Day. Apparently it was very well received - so I'm in the good books! Well done Prestat... I'll be back (o:
4 February 2025
Chocolate is as ever of great quality.
Chocolate is as ever of great quality.
However, the jewel boxes, had some odd flavour combinations in the Christmas iteration. Looking forward to the usual selection on my next purchase.
Regards,
T
28 January 2025
I was happy to get chocolate
I was happy to get chocolate. Six boxes were ordered, but all the thin chocolates were broken. I was little sad .
28 December 2024
Amazing
Amazing. Point to note, when ordering for delivery to Europe can be complicated, due to customs needing details provided to courier, maybe Prestat can look into this. We are new and loyal customer going forward, even with these difficulties. Thanks to King Charles for making us aware.
23 December 2024
She kindly explained in Japanese.
2 November 2024
Lovely product
Part of my order didn’t arrive but this was soon corrected. Prestat make delicious chocolates with beautiful packaging which makes a lovely present - as I eventually received all my order I am very happy!
30 November 2024
Quick delivery
24 November 2024
Thought I was buying a bigger size of…
Thought I was buying a bigger size of chocolates not a tree decoration.
21 November 2024
Without a doubt the best chocolates on…
Without a doubt the best chocolates on the market! All absolutely delicious.
21 November 2024
Had a beautiful Prestat advent calender…
Had a beautiful Prestat advent calender a few years back, but this is not available anymore, so was able to make my own version with all my favourite flavours.
15 November 2024
Delicious- the very best
Delicious chocolates - the very best. Prompt service. Delightful packaging.
18 October 2024
Beautiful Presentation, But Misses the Mark on Value
Nice things come in small packages, and the chocolates deliver on presentation, however, given the premium price, I couldn't help but feel the chocolates didn't quite offer value for money.
Unfortunately, only half the order arrived initially, though customer service acted promptly to correct this once I reached out. While they offered a discount on my next order as compensation, I would have preferred additional chocolates as a more fitting gesture.
Overall, a bit of a mixed bag when it comes to value and service recovery.
23 October 2024
Superb chocolate
Superb chocolate, nicely presented. An ideal gift for a 95-year-old. Or, indeed, anyone else.
10 October 2024
The chocolate is refined sweetness.
9 October 2024
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