I ordered on the 9th of January and still haven’t received anything, I’ve emailed about 5 times and also messaged them on instagram, NO REPLY FROM EITHER!! Had nothing for tracking or to say it’s been... See more
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Well done prettyie on yet another great pair of trainers for our collection, we got the air force angel and there stunning daughter had lots of compliments on them and as always we direct them to your... See more
Company replied
My daughter's custom jordans arrived this morning after a 6 week wait. One of the logos is barely visible where too much paint had been put over it. Contacted cistomer service, complete refusal to do... See more
Company replied
Absolutely amazing!!! My shoes did not just come way earlier than expected but they look even better in person, if you’re hesitant on buying from Prettyie, DO NOT BE! THEYRE AN AMAZING COMPANY, thank... See more
Company replied
Company details
Written by the company
Prettyie are a Customisation Retailer, specialising in Handcrafted sneakers and accessories - FOR CREATIVES, BY CREATIVE.
Contact info
United Kingdom
- hello@prettyie.com
- prettyie.com
Marvel Jordan’s!
I bought Air Jordan 1’s for my son, which had a customised Marvel Hulk on the side! To say my son LOVED the trainers is an understatement & has already said he’s going to keep them for life! Thank you so much Prettyie!
I love the customised sneakers I bought…
I love the customised sneakers I bought from Prettyie Customs- they are incredible!! Fast shipping, friendly and creative advice was given to me re design. Would 100000% recommend.
ABSOLUTELY PROFESSIONAL & PASSIONATED…
ABSOLUTELY PROFESSIONAL & PASSIONATED ❤️ I ordered 3 pairs already and I couldn’t be happier. You can feel the love & passion in every stitch. Perfect details & always open for individual requests. My number 1 for custom shoes 🥰
My daughter's ns arrived…
My daughter's custom jordans arrived this morning after a 6 week wait.
One of the logos is barely visible where too much paint had been put over it. Contacted cistomer service, complete refusal to do anything other than offer me 15% off on a future purchase!!! Utterly ripped off... would you buy 2 shoes that didn't match in a shop??? I will be pursuing this and doing what I can to be refunded. No customer service skills what so ever just flat refusal to take responsibility. Avoid using this seller .

Reply from Prettyie
I love my shoes!
I absolutely love my shoes, have brought a few pairs from prettyie and they amaze me even more every single time! I love the designs and the quality and effort that goes into these shoes is perfect!
Great quality shoes
Great quality shoes, very happy with them. quick shipping and excellent customer service.
Favourite trainers every time!
Absolutely in love with every pair of
customs I have purchased from prettyie. The detail and the work put into the trainers is outstanding and they last years. All the correspondence I have had with the company has been fast and helpful. Would 100% recommend and can’t speak highly enough of the quality of the shoes!! My favourite pair are blue flower embroidery Air Force x
Absolutely in love with my custom…
Absolutely in love with my custom trainers, quality is unreal💯 So happy with the service, extremely helpful and quick to reply. Can’t wait to wear them😍
Amazing
The best around , quality products the most amazing service given💞, really pleased with the shoes 💞 a fabulous team
Best custom shoes ever
Best custom shoes ever! they didn't take long to come and the quality is AMAZING
I’m in love with the shoes I got the…
I’m in love with the shoes I got the quality is amazing, it’s worth the wait and I’ll definitely be ordering more again.
Amazing, love my trainers!!
Amazing customer service and so so helpful. Answered all of my enquiries, and delivery was so quick! I love my Jordan air 1 mids, they are beautiful and so delicately done they don’t even look customised! Amazing quality, I’m so happy with them!! Thank you so much.
Amazing!
Bought a pair of sliders for my sisters birthday and they have been delivered today and are fab, she's going to love them! Thanks for the speedy delivery and amazing service, I really appreciate you getting them to me in time, I think I may need a pair for myself now!
The shoes are GORGEOUS !!!
The shoes are GORGEOUS !!!! Customer service is great. Gave me 2 free pair of socks because I spent over £250. They really treat their customers well this won’t be the last time I order. Highly recommend 😊
5 stars!
I ordered 2 different pairs of shoes, was a bit worried as I hadn’t ordered from here before but I 100% recommend.
The shoes came in just over a month, look even better in person than they do on site and so comfortable to wear!
Item not received after 6 weeks
Item not received after 6 weeks despite being advertised as ready for immediate dispatch. Really disappointed because I had wanted to buy the item for a very long time. Seller didn’t give any delivery estimates when questioned but was polite and apologetic. Gone through Clearpay for a refund but am yet to receive one. I’ve given 2 stars as I understand how much pressure comes with running an independent creative business.

Reply from Prettyie
I ordered a custom Dior pair for myself…
I ordered a custom Dior pair for myself & my daughter & I love them! Such great detail & really good customer service. Will be ordering again soon!
Situation sorted almost immediately by PrettyIE
Bought my partner a pair of trainers which the quality wasn’t the best they started to come apart at certain bits so was extremely frustrating and disappointed in the quality so messaged the company and almost immediately they got back to me, apologised and advised they would send out my partner a new pair that would be of better quality. They had went above and beyond to sort the issue. The new trainers are amazing the quality much better so I am extremely happy.
AMAZING customer service and quality!
I ordered a pair of shoes for my daughters birthday, usually these shoes take 4-6 weeks but after telling Prettyie about my daughters birthday she ensured that the shoes were with us within 4 days in time for her birthday. My daughter loves her new shoes, we will definitely be buying some more. 5 stars for amazing quality and customer service!
Love love love my trainers great…
Love love love my trainers great customer service, ordering a 2nd pair soon as decide which ones, defo a head turner
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