I made a review about my purchase/experience on 18th April. The AI on their website told me no returns, I assumed since its their AI that it stands. I came here and made a review with one star. They... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Arsee has been great, fast, friendly and efficient, in helping sort my issues, the reason I’ve only given a 4 star rating is for having to go through dealing with an AI before getting to a human. Th... See more
Company replied
I contacted Prezzee about an Uber e-gift card purchased in the wrong currency. Sheryl advised that a refund wasn't possible and recommended contacting Uber directly. After redeeming the card, my daugh... See more
Company replied
I was unhappy with the choice of prezee card as it was not redeemable for what I needed it for. The Smart egift cards operate differently from the normal prezee cards which I was not aware of. Jin fro... See more
Company replied
4.2
Great
920 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Very easy to use
15 May 2026
Unprompted review
Reply from Prezzee NZ
Hi Penny,
Thank you for your review! We’re glad to hear you found the experience very easy to use. We appreciate your feedback and hope to support you again soon.
Very easy way to spend pressie gift…
Very easy way to spend pressie gift cards. There is one thing that would make it easier and that’s the ability to load the gift vouchers into your Apple iPhone wallet
12 May 2026
Unprompted review
Reply from Prezzee NZ
Hi Tania, thank you for your feedback! We're happy you found it easy to use your pressie gift cards. Adding the ability to load them into the Apple wallet is a fantastic suggestion, and we'll share it with our team. Feel free to reach out with any more ideas or if you need assistance!
An issue of my creation was promptly…
An issue of my creation was promptly sorted by Ruth
12 May 2026
Unprompted review
Reply from Prezzee NZ
Hi Stu, thank you for sharing your experience with us. We’re thrilled to hear that Ruth was able to promptly sort out the issue for you. We take pride in our team's ability to provide efficient and effective solutions. If there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is our priority.
I had an issue with a gift card…
I had an issue with a gift card purchase and was initially worried it wouldn’t be resolved, but the customer service team went above and beyond to help me. Rita took the time to understand my situation, showed genuine compassion, and was able to organise a cancellation and refund for me. Really appreciate the kindness, communication, and professionalism throughout the whole process. Thank you again!
8 May 2026
Unprompted review
Reply from Prezzee NZ
Hi Nelle,
Thank you so much for the compliment about Rita!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team, and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Pretty onto it customer service
Shout out to Angel from customer care who helped me out with a couple of issues.
Mad respect
3 May 2026
Unprompted review
Reply from Prezzee NZ
Hi Riccardo,
Thank you so much for the compliment about Angel!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
I bought a $300 Prezzee card on…
I bought a $300 Prezzee card on Afterpay hoping to use it for Woolworths groceries and baby formula. It turns out I cannot swap it for a Woolworths card because it is not an option with Afterpay only thru Prezzee website? And they wouldn't refund me or attempt to swap it out. The credit is basically useless; I needed it for groceries. Terrible
2 May 2026
Unprompted review
Reply from Prezzee NZ
Hi Joe,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how disappointing and stressful this situation has been, particularly when you were hoping to use the gift card for essential groceries and baby formula.
We understand your frustration regarding retailer availability. When a Prezzee gift card is purchased through Afterpay, the list of brands available for swapping is determined and managed by Afterpay, which may differ from the options available when purchasing directly through the Prezzee website.
We appreciate you raising your concerns, and we’d like the opportunity to discuss your experience further or see if there’s anything we can do to assist. We have reached out to you via Trustpilot to offer further support, please feel free to respond there if you’d like us to continue looking into this with you.
Thank you again for your feedback.
I like prezzy in general, however....
I like prezzy in general. However, on the laptop yesterday, in the "Brands" list, there was no "Supercheap Auto", even though I hold one already. Then I went on mobile and it was listed. Also, will be nice if I can use "Drag n Drop" to move money from one card to another. I have 3 woolworths cards and would like to move the balance and only hold 1.
28 April 2026
Unprompted review
Reply from Prezzee NZ
Hi Truth4u77,
Thank you for bringing the brands limited availability to our attention. We take your feedback seriously and are actively working to resolve these issues promptly.
We appreciate your comments and time already invested perhaps to assist us in reviewing what’s gone wrong here, and we noticed you mentioned "Prezzy" not "Prezzee", so if the issue is with Prezzee could you please share a ticket number?
We checked our ticketing system and unfortunately, none of your details matched or even what you outlined to us.
We would like to get to the bottom of this for you.
Your response is highly appreciated.
Thank you so much Joy
23 April 2026
Unprompted review
Reply from Prezzee NZ
Hi Tau,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support
Jessie thanks so much for you…
Jessie thanks so much for you outstanding service
23 April 2026
Unprompted review
Reply from Prezzee NZ
Hi Jean,
Thank you so much for the compliment about Jessie!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Jessie has given us amazing customer…
Jessie has given us amazing customer care service. She really did an amazing job in solving our issue with an order. She is someone who listens to her customers and tries her best to help them out. Really appreciate her help.
14 April 2026
Unprompted review
Reply from Prezzee NZ
Hi Afshana,
Thank you so much for the compliment about Jessie!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Refunded me with great fast service
I made a review about my purchase/experience on 18th April. The AI on their website told me no returns, I assumed since its their AI that it stands. I came here and made a review with one star. They contacted me with prompt great service and offered me a cancellation. Thankyou. And I couldn't edit my last review to show they supported me and was not trying to decieve me, so adding another review. Appreciate they refunded me my $300. Thankyou.
21 April 2026
Unprompted review
Reply from Prezzee NZ
Hi Kiri
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Was helped by Michelle so very helpful…
Was helped by Michelle so very helpful and resolve my problem very quickly a+
17 April 2026
Unprompted review
Reply from Prezzee NZ
Hi Chris,
Thank you for your great feedback!
We’re so glad to hear that Michelle was able to assist you quickly and resolve your issue. We’ll be sure to pass this along to her.
Was really frustrating being made to…
Was really frustrating being made to spend at only some stores not all.
13 April 2026
Unprompted review
Reply from Prezzee NZ
Hi Grant,
Thank you for sharing your feedback. We understand how this experience could be frustrating.
Prezzee gift cards are designed to be swapped to the participating brands available on our platform, rather than functioning as a Visa card that can be used everywhere. The list of available brands is shown during the swap process so customers can choose the option that best suits their needs.
If there’s anything else we can assist you with or if you’d like help finding a suitable brand, please contact us directly at help@prezzee.com, we’re always happy to help.
My experience is really great
My experience is really great
I hope the sell I tune cards Apple Card’s as well on Afterpay thank you
I've been buying on Afterpay Xbox cards I hope the give me a free card 2209
15 April 2026
Unprompted review
Reply from Prezzee NZ
Hi Rowena, thank you for your feedback. We're glad to hear you've had a great experience using Prezzee with Afterpay. We appreciate your suggestion about Apple/iTunes cards and will be sure to pass it along. Thanks for sharing your experience with us!
A big thank you to Rita Baking for…
A big thank you to Rita Baking for providing excellent customer service and was able to resolve the issue efficiently and effectively. Great work!
13 April 2026
Unprompted review
Reply from Prezzee NZ
Hi Sone,
Thank you so much for the compliment about Rita!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Reply from Prezzee NZ
Hi Meagan, thank you for your feedback! We're glad to hear you found it easy to use and that you'd use it again. We appreciate you sharing your experience!
Reply from Prezzee NZ
Hi Teresa, thank you for your feedback! We're glad to hear Jin was able to sort everything out for you so quickly. We appreciate you taking the time to share your experience!
I purchased this card Superette and I can't use it
I purchased this card Superette $100
I opened the card from my email using the code to unwrap my gift and there is no barcode or numbers to enter on my Digital wallet so how am I supposed to us this card.
8 April 2026
Unprompted review
Reply from Prezzee NZ
Hi Aileen,
We’re sorry to hear about your experience. We’ve requested further information here—if you’re happy to share your details, we can reach out and assist you directly. Alternatively, please provide your ticket number if you’ve contacted us before, or feel free to contact us so we can help resolve this.
Ai bot was annoying and kept making me…
Ai bot was annoying and kept making me repeat. Couldn't change tabs on my phone with out loosing connection.
Once I did get agent: Rita, she was good and timely with sorting my issue
7 April 2026
Unprompted review
Reply from Prezzee NZ
Hi Maraea, thank you for your feedback. We’re sorry to hear that your initial experience with the bot and connection was frustrating. Please rest assured that we’re continually working to improve our services and provide a better experience for our customers. We're glad Rita was able to step in and resolve your issue promptly. We appreciate you sharing your experience, and if you need any further assistance, please feel free to reach out. Thank you!
What an easy and seamless process and…
What an easy and seamless process and transaction.
2 April 2026
Unprompted review
Reply from Prezzee NZ
Hi Rick,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
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