I had an amazing experience thanks to Princess C. Her customer service was truly outstanding from start to finish. She was incredibly attentive, friendly, and went above and beyond to make sure everyt... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spoke with your lovely team member Red today who was extremely helpful and restored my faith in customer service! I had spent approximately an hour already talking with Webjet endeavouring to get th... See more
Company replied
Sherly expertly helped me solve my issue. Sherly was patient and reassuring. Sherly waited while I contacted my friend who then confirmed her Gift Card had finally arrived.
Company replied
I had a lovely person help my today there name was Arsenio I just want to say they helped me right away so quickly with my issues I definitely give Arsenio a very high star rating if I could 100 Ve... See more
Company replied
Company details
Written by the company
Prezzee Digital Gift Cards makes buying, sending, storing and redeeming digital Gift Cards easier than ever before! Shop online today for the best present!
Contact info
9 Castlereagh Street, 2000, Sydney, Australia
- +61 1800 940 868
- help@prezzee.com.au
- prezzee.com.au
4.6
Excellent
6k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Too hard to set up
17 August 2026
Unprompted review
Reply from Prezzee AU
Hi Kim,
Thank you for bringing the issue with the set up to our attention. We take your feedback seriously and are actively working to resolve these issues promptly.
We appreciate your comments and time already invested perhaps to assist us in reviewing what’s gone wrong here, could you share a ticket number? Alternatively, contact us back via help@prezzee.com.
We checked our ticketing system and unfortunately, none of your details matched. We would like to get to the bottom of this for you.
Your response is highly appreciated.
quick response
20 August 2026
Unprompted review
Reply from Prezzee AU
Hi Darrin,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Jin was great
Jin was great, patient and helped resolve my issue quickly
19 August 2026
Unprompted review
Reply from Prezzee AU
Hi Matt,
Thank you so much for your kind words! We’re delighted to hear that Jin was patient, helpful, and able to resolve your issue quickly. We’ll be sure to share your wonderful feedback with Jin! 😊
Anthony made my life easy
Anthony made my life easy, just what I needed. I was struggling with technology and Anthony fix it quick. Thank you
18 August 2026
Unprompted review
Reply from Prezzee AU
Hi Leah,
Thank you so much for the compliment about Anthony!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Jin is an Angel
Jin is an Angel! She was so very helpful and one of the most personable & pleasant assistant I have ever spoken to! I give her the highest compliment possible and wish her an extremely happy future. Thank you so very much honey x
18 August 2026
Unprompted review
Reply from Prezzee AU
Hi Glenn, thank you for your thoughtful and heartfelt message. Jin will be truly touched to read your kind words. She is a valued member of our team, and we are very fortunate to have her. We will make sure your feedback is shared with her. Thank you again for taking the time to leave such a meaningful review. It is sincerely appreciated.
Heddah was so helpful and she resolved…
Heddah was so helpful and she resolved my issue in a min which I have been struggling with days. Hats off to her support much impressed and appreciated her support.
17 August 2026
Unprompted review
Reply from Prezzee AU
Hi Kavitha,
Thank you so much for the compliment about Heddah!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Too Easy
I found your site easy to navigate. Also a good variety of stores to spend the gift voucher.
3 August 2026
Unprompted review
Reply from Prezzee AU
Thank you, Jennifer! 😊 We're delighted to hear that you found our site easy to navigate and that our wide variety of stores met your needs. Providing a seamless and enjoyable experience for our customers is always our top priority. We look forward to serving you again soon. Team Prezzee! 🎁
Easy to use and activate
Easy to use and activate. My wallet has 23 or more for many different things. It makes it convenient to eat and shop. I recommend everyone to use the app and services.
16 August 2026
Unprompted review
Reply from Prezzee AU
Hi Reu, thank you for your amazing feedback and recommendation! We're thrilled to hear that you're enjoying the convenience of having all your gift cards in one wallet and that the app has made shopping and dining so much easier for you. We truly appreciate your support and look forward to continuing to serve you.🎁
Arsenio was extremely helpful with a…
Arsenio was extremely helpful with a problem I was experiencing
16 August 2026
Unprompted review
Reply from Prezzee AU
Hi Carol,
Thank you for your wonderful feedback!
We're delighted to hear that Arsenio was able to assist you with the issue you were experiencing. Providing helpful and efficient support is something we strive for, and it's great to know that Arsenio made a positive difference in your experience.
We truly appreciate you taking the time to share your feedback and will be sure to pass your kind words on to Arsenio.
Reply from Prezzee AU
Hi there,
Thank you for your kind feedback! We're delighted to hear that you had a positive experience with our service.
At Prezzee, we're committed to providing helpful and efficient support, and it's great to know we met your expectations. We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Reply from Prezzee AU
Hi Skye,
Thank you so much for the compliment about Aldione!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Reply from Prezzee AU
Hi Redi, thank you for your kind words! We're delighted to hear that you found our service extremely helpful — that is always what we strive to deliver for every customer. We look forward to serving you again soon! 🌟
Easy and simple…
I had fun going through all the amazing available gift store cards. Once I made my choice, it was quick and easy and could use my store gift card right away! Easy, simple, great experience.
8 August 2026
Unprompted review
Reply from Prezzee AU
Hi Bec, thank you for your wonderful feedback! We're delighted to hear that you had a fun and seamless experience browsing our gift card selection and that you were able to use your card right away. Providing an easy and enjoyable experience for our customers is always our top priority. Once again, thank you for your amazing 5-star rating — it truly means a lot to our team! 🌟
Kenjie Tapasao Was so helpful and…
Kenjie Tapasao Was so helpful and professional help myself and mum issue a big thank you
13 August 2026
Unprompted review
Reply from Prezzee AU
Hi Karen, thank you for your wonderful feedback! We're thrilled to hear that Kenjie was so helpful and professional in assisting both you and your mum — we'll be sure to pass on your kind words to him. We look forward to serving you again soon! 🌟
Voucher card assistance
the team assisted us in re directing a participants Voucher card to another email adress, very grateful
11 August 2026
Unprompted review
Reply from Prezzee AU
Hi there, thank you for your wonderful feedback! We're so pleased to hear that our team was able to successfully redirect the voucher card to the correct email address for you. Ensuring a smooth and hassle-free experience for our customers is always our top priority. We truly appreciate your kind words and look forward to serving you again soon! 🌟
DAVE was very efficient in helping me…
DAVE was very efficient in helping me with my problem - sorted it out very quickly - it took me over an hour to sort this out UNTIL DAVE came to assist - very professional- greatful for his quick service fixing my query -
13 August 2026
Unprompted review
Reply from Prezzee AU
Hi Suzanne,
Thank you for taking the time to share your experience with us.
We're thrilled to hear that Dave was able to assist you efficiently and resolve your issue so quickly. We understand how frustrating it can be to spend a significant amount of time trying to sort out a problem, so it's wonderful to know that Dave was able to step in, provide professional support, and get everything sorted for you.
Your kind words and recognition mean a lot, and we'll be sure to pass your feedback on to Dave. We're grateful for the opportunity to assist you and are delighted that his quick and effective service made such a positive difference.
Thank you again for your feedback and for choosing us.
Top staff and great help
13 August 2026
Unprompted review
Reply from Prezzee AU
Hi Gary,
Thank you for your kind words! We're delighted to hear that you found our staff helpful and that you had a great experience with our team.
We truly appreciate your feedback and will be sure to share your comments with the team. Thank you for taking the time to leave a review, and we look forward to assisting you again in the future.
Very
Very, very helpful very knowledgeable and very helpful thank you again
13 August 2026
Unprompted review
Reply from Prezzee AU
Hi Mark,
Thank you so much for your wonderful feedback!
We're delighted to hear that you found our team very helpful and knowledgeable. Providing excellent customer service is our top priority, and it's always rewarding to know when we've made a positive difference.
We truly appreciate you taking the time to share your experience. Your kind words will be passed on to the team, and we're grateful for your support.
Thank you again, and we look forward to assisting you in the futu
Prezzee helped…
I was having trouble registering my gift card, so I emailed Prezzee Help. They were very helpful and I finally managed to get it into my wallet, and now I have spent it!
9 August 2026
Unprompted review
Reply from Prezzee AU
Hi Pam,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Marco was fantastic and fixed my issue…
Marco was fantastic and fixed my issue extremely fast and very polite
10 August 2026
Unprompted review
Reply from Prezzee AU
Hi Kylie,
Thank you so much for the compliment about Marco!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.