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I had a lovely person help my today there name was Arsenio I just want to say they helped me right away so quickly with my issues I definitely give Arsenio a very high star rating if I could 100 Ve... See more
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Excellent customer service from Prezzee. I had mistakenly purchased an Australian card for someone in New Zealand, and upon request, the refund was processed quickly and smoothly. Thank you for the pr... See more
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After having an issue with a gift card I purchased I msgd with prezzee & was referred to the customer care team where I spoke to a lady named joy,who quickly helped to resolve my issue & replacing the... See more
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Company details
Written by the company
Prezzee Digital Gift Cards makes buying, sending, storing and redeeming digital Gift Cards easier than ever before! Shop online today for the best present!
Contact info
9 Castlereagh Street, 2000, Sydney, Australia
- +61 1800 940 868
- help@prezzee.com.au
- prezzee.com.au
4.6
Excellent
6k reviews
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Reply from Prezzee AU
Hi there, thank you for the wonderful feedback! We're delighted to hear that your experience was easy and straightforward—exactly the kind of experience we strive to provide. We truly appreciate you taking the time to share your thoughts.
Joy worked out what I wanted to do and…
Joy worked out what I wanted to do and connected me to Anthony, who solved my problem. I was especially glad to be updated from time to time as to how many people were ahead of me in thew queue.
2 May 2026
Unprompted review
Reply from Prezzee AU
Hi Robyn, thank you for sharing your experience! We're delighted to hear that Joy was able to quickly identify your needs and connect you with Anthony, who efficiently resolved your issue. We understand how important it is to stay informed, so we're glad the queue updates were helpful. Your feedback is greatly appreciated, and we're here for you anytime you need us!
Reply from Prezzee AU
Hi Beccy,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Spoke with Anthony at Prezzee who helped resolve a…
Spoke with Anthony who helped resolve a log on issue and cross over of two accounts. Very helpful and was resolved in no time. No hassle dealings. Would highly recommend
1 May 2026
Unprompted review
Reply from Prezzee AU
Hi, Gigi. Thank you for your wonderful feedback! We're thrilled to hear that Anthony was able to quickly and efficiently resolve your login issue and account crossover. We appreciate your recommendation and are always here to help with any future needs.
Reply from Prezzee AU
Hi Richard,
Thank you for your kind feedback!
We’re glad to hear that Joy was able to assist you.
I had a Coles Gift Voucher which I had…
I had a Coles Gift Voucher which I had trouble accessing.
I went on Prezzee chat and spoke to Jin, he was so helpful.
I explained I wasn’t tech savvy and explained my situation.
Jin solved the problem in no time.
Prezzee is a great app., and when you have customer service to match you can’t go wrong.
29 April 2026
Unprompted review
Reply from Prezzee AU
Hi Ian, thank you for sharing your experience! We’re so glad to hear Jin was able to assist you and quickly resolve the issue with your Coles Gift Voucher. Providing helpful and supportive service is very important to us, and it’s great to know Jin made the process easy for you. We truly appreciate your kind words about Prezzee and our support team.
Jin’s Quick fix of my mistake
Quick, easy resolution of my mistake in card choice
27 April 2026
Unprompted review
Reply from Prezzee AU
Hi Stephen, thank you for your feedback! We’re glad to hear the issue with your card choice was resolved quickly and easily. If you ever need assistance again, we’re here to help.
Mar went above and beyond to help me…
Mar went above and beyond to help me gain access to my account! Very grateful and happy
Thankyou Mar!
27 April 2026
Unprompted review
Reply from Prezzee AU
Hi Kellie, thank you for your kind feedback! We’re so glad to hear Mar was able to go above and beyond to help you regain access to your account. We’ll be sure to pass along your appreciation — it will mean a lot. Thanks again for sharing!
Problem Solved
After a big misunderstanding buying a gift card I needed for online shopping and it turning out to be an instore only card, Ruth at Prezzee sorted out my problem and proccessed a refund on my gift card within a couple of hours, she was very calm, patient and understanding. Honestly the best customer service representative I've ever had the pleasure of dealing with. I thought it was going to be a nightmare getting my money back but no, Ruth was amazing! Hey Prezzee, give Ruth a raise and put her in charge, you need to make all your other staff like her if they aren't already!
27 April 2026
Unprompted review
Reply from Prezzee AU
Hi Daniel, thank you for sharing your experience. We’re so glad Ruth was able to turn a frustrating situation into a positive one with her calm and helpful support. We’ll be sure to pass along your kind words to her and the team — it means a lot. Thanks for choosing Prezzee, and we’re always here if you need us.
Good variety
I found the purchasing process guite easy and there is a good range of vouchers to choose from. They were also quite easy to use at checkout.
17 April 2026
Unprompted review
Reply from Prezzee AU
Hi Fiona,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Reply from Prezzee AU
Hi there, thank you for your feedback! We’re glad to hear you were very happy with the online help. Providing helpful and responsive support is important to us, and we appreciate you taking the time to share your experience.
Support staff knowledgeable friendly…
Support staff knowledgeable friendly and answered my questions with ease
24 April 2026
Unprompted review
Reply from Prezzee AU
Hi Daryl,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Joy gave clear answers so I should have…
Joy gave clear answers so I should have no problems
24 April 2026
Unprompted review
Reply from Prezzee AU
Hi Lee,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
I had some Gremlins signing in
I had some Gremlins signing in and a dumb question and I got great customer service and all my issues resolved.
24 April 2026
Unprompted review
Reply from Prezzee AU
Hi Maurizio,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Exceptional customer service
Exceptional customer service. Had called in to fix an issue with a gift card during a busy day. Customer service team member did a great job and was very professional from start to finish.
23 April 2026
Unprompted review
Reply from Prezzee AU
Hi Prabha,
Thank you so much for your kind words! We’re delighted to hear that our team was able to assist you quickly and professionally, even during a busy time. We truly appreciate you taking the time to share your experience, and we’ll be sure to pass your feedback on to the team member who helped you. Thanks again for your support!
It's just so much easier for me to use…
It's just so much easier for me to use and I I'll ways no how much money I have left so I no I'll always have food on my card
21 April 2026
Unprompted review
Reply from Prezzee AU
Hi Mathew,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Lost access to Prezzie gift card
I lost the details for my Prezzie card and had trouble with all aspects of searching for it. Once I contacted Maria at Prezzie she was amazing at ensuring that I was support through the process of retrieving it. Many thanks Maria ... greatly appreciated
21 April 2026
Unprompted review
Reply from Prezzee AU
Hi Natalie,
Thank you so much for the compliment about Maria!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
The live agent stopped responding to me…
The live agent stopped responding to me and I was put back into waiting.
I purchased a gift card from After pay
And have not received it.
21 April 2026
Unprompted review
Reply from Prezzee AU
Hi Andrew,
Thank you for taking the time to share this with us. Your feedback is crucial and we are dedicated to making improvements based on your input.
We responded to your existing inquiry via ticket number: 3418423 for further assistance.
Thanks for helping us improve.
SCAM SERVICE, DO NOT USE; (Hundreds of dollars were stolen off me and they refuse to give it back!)
TLDR; PREZZEE IS A SCAM COMPANY, DO NOT USE AT ALL! They scammed me into thinking there's something wrong with my 2-year-old account in favor of stealing $300; if you want to keep your money I suggest you find any other service, convenience isn't worth the theft - customer service is appalling, responses aren't consistent, they ignore your enquiries, literally no one is actually interested in helping me reinstate my account BUT they said it's not stealing and is completely and fairly based off their policies - rubbish!
Contine on reading if you'd like the full thing.
Another company that deserves 0 stars - take it from someone who's actually used Prezzee for more than making a quick transaction or swapping a card once. I've had my account for 2 years with no issues, till Prezzee decided to close it.
They "apparently" found discrepancies that violated their terms of service (2 years after it had been opened mind you), didn't bother to notify me through EITHER the email or phone number linked, and took away the $300 I had left. I've been through customer service numerous times, each coming back with a generated message on how they can't do anything; I asked directly what the problem was with my account AND THEY OUTRIGHT REFUSED to hand over any information, claiming they couldn't divulge due to "security reasons".
After all the times I had spoken to them no requests were put through to retrieve anymore information, I even had one representative go as far as to marking my case as deescalated and closing it - didn't bother to contact me after the generated email of "we've recieved your message etc", just closed it! I was then promised by another representative that they would write to the specialist team and get back to me on the situation.. it's been over two weeks and still nothing.
Super rude and difficult to work with, it's very clear there's no real issue with my account and this is just another case of companies hiding behind their policies whilst blaming the customer for the problems caused.
Prezzee was recommended to me at one stage, which is why I'm extremely disgusted that they would even dare scam their customers, especially in a time like this. I've already discouraged everyone I know from using this place, friends/family in real life and online, and just written general posts about my awful experience - nobody deserves to be scammed and I will not let this slide, DO NOT USE PREZZEE! The amount of stress, frustration and anxiety I've had to deal with over losing my money is not worth it whatsoever. Save yourself the chaos and please, use somewhere else.
And if you're having a hard time believing this review, look up reviews on Google maps for Prezzee, Castlereagh street. All the same, so many people having trouble with this terrible service and also being scammed. It's truly despicable, and needs to stop.
EDIT - The fact that I've received a response from them within the hour is super suspicious (most likely a bot), and thanks for responding with no real intention of helping! Will be reporting to various entities and ensuring that anyone I come across avoids this sickening service.
5 April 2026
Unprompted review
Reply from Prezzee AU
Hi Ely,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how upsetting and stressful this situation has been for you.
At this stage, we’ve been unable to locate any records or tickets associated with the details provided in your review. To allow us to properly investigate and review what’s occurred, could you please share your ticket number with us?
If you don’t have a ticket number available, we kindly ask that you contact our support team directly at help@prezzee.com, including any relevant information such as the email address linked to your account and approximate dates of contact. This will allow the appropriate team to review your case in detail and provide further assistance.
We take all feedback seriously and appreciate you bringing your concerns to our attention. We would like the opportunity to investigate this matter further and assist where possible.
24/04/2026:
Hi Ely, for us to locate your account and ticket further, we requested for your information here in Trustpilot. Looking forward to hearing from you.
Best, Team Prezzee
Very helpful service
I was initially speaking to Joy (chat bot?) who ended our chat a little prematurely without resolving my question which was a tad frustrating however Marco took up the chat directly after and managed to resolve the issue for me so I am very grateful for his assistance.
21 April 2026
Unprompted review
Reply from Prezzee AU
Hi Jay,
Thank you for taking the time to share your experience.
We’re sorry to hear that your initial chat with Joy ended before your question was fully resolved, and we understand how frustrating that can be.
We’re glad that Marco was able to step in and assist you effectively, and we truly appreciate your kind words regarding his support.
Your feedback helps us improve our service, and we’ll be sure to share your comments with the team.
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