I had made a mistake on sending an egift card. JHERALDINE was very helpful and corrected the mistake efficiently. Only negative was that the connection was poor and I had to keep having to ask the c... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had an issue with a wrongly placed order and spoke to the customer service agent Angel who was extremely helpful and resolved everything quickly. The issue was my mistake so really grateful for the... See more
Company replied
Prezzee is a quick and convenient way to buy and send a gift to those people for whom you don’t know exactly what to buy but know the sort of things they like, if you see what I mean. Living far away... See more
Company replied
I was unable to receive an OTP to access my gift card. Jerry was immediately very helpful and knew exactly what to do. He was polite, professional and quickly assisted me to access my account within... See more
Company replied
Company details
Written by the company
With digital gift cards from hundreds of top retailers such as Nike, ASOS or the Prezzee Smart Gift Card for any retailer, Prezzee makes gift giving a breeze. Personalised gifts don't have to be hard. No hidden fees, send instantly or schedule delivery and no more lost gift cards with the Prezzee wallet to keep them handy to use at any time.
Contact info
212 Mappin House, 4 Winsley Street, W1W 8HF, London, United Kingdom
- +44 11439 22207
- help@prezzee.co.uk
- prezzee.uk
4.3
Excellent
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great customer service
I sent gift card to wrong email and they immediately sorted it out and re-sent to correct email. Great customer service from Habiba
28 March 2026
Unprompted review
Reply from Prezzee UK
Hi Leandra,
Thank you so much for the compliment about Habiba!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Angel was amazing and dealt with my…
Angel was amazing and dealt with my enquiry very swiftly and found a solution. Great service
27 March 2026
Unprompted review
Reply from Prezzee UK
Hi Kim,
Thank you so much for the compliment about Angel!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!1
Sorted it out straight away :)
27 March 2026
Unprompted review
Reply from Prezzee UK
Hi Danny,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Spoke with MA today
Spoke with MA today. Fixed my problem within 2 minutes. Thank you
27 March 2026
Unprompted review
Reply from Prezzee UK
Hi Lauren,
Thank you so much for the compliment about Ma!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
My recipient had some problems opening…
My recipient had some problems opening her gift card, but I called Jessa on the customer helpline and she sorted everything out in a couple of minutes. Thank you!
27 March 2026
Unprompted review
Reply from Prezzee UK
Hi Marilyn,
Thank you so much for the compliment about Jessa!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Bad Gift Card
After a total panic situation, Angel got back to me in quick fashion and completely solved my problem!
Thank you so much! Absolutely brilliant!
26 March 2026
Unprompted review
Reply from Prezzee UK
Hello,
Thank you so much for the compliment about Angel!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Reply from Prezzee UK
Hi Craig,
Thank you so much for the compliment about Mary!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Under Construction too long
Wish that Prezzee would finish the Irish Site "Under Construction". I'm hoping it would be easier to use with more options, as it is I think I'm feeling around in the dark to use the site.
1 February 2026
Unprompted review
Reply from Prezzee UK
Hi Gwen,
Thank you for taking the time to share your feedback with us. We understand how challenging it can feel when features are still under development, and we appreciate your honesty.
Please be assured that we’re actively working on the progress of the Prezzee Irish website, with the goal of making it easier to use and offering more options once it’s fully launched. Your feedback is helpful and reinforces the importance of getting this right.
We truly appreciate your patience and hope to deliver a smoother, more intuitive experience in Ireland soon. If there is anything else we can assist you with, please contact us directly at help@prezzee.com.
Very good service for a birthday gift…
Very good service for a birthday gift evoucher. Thank you
Mari
18 March 2026
Unprompted review
Reply from Prezzee UK
We’re so glad to hear that you had a great experience using our service for your birthday eVoucher. We appreciate your kind feedback and hope the gift made the celebration even more special.
Excellent customer service
The speed and accuracy at which my query was dealt with was excellent. There was no wait, the online chat was immediate not waiting at all for answers and my query was resolved within 5 minutes. Perfect. Thank you Angel and the team. A pleasure to deal with. Both through email, online message system and online chat.
24 March 2026
Unprompted review
Reply from Prezzee UK
Hi Gail,
Thank you so much for the compliment about Angel!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Just want answers
I use Prezzee all the time , I went to pay for my shopping using a gift card it wouldn’t let me log in said my account has been deactivated I have no idea how but trying to get some help and get my gift cards back that’s £70 is becoming a nightmare feels like I’ve been past from pillow to post going round in circles I just want to know why my account is deactivated and get my gift cards back otherwise I’m disputing this with my bank to get my money back ! Absolutely shocking
20 March 2026
Unprompted review
Reply from Prezzee UK
Hi Leanne,
Thank you for taking the time to share this with us. Your feedback is crucial and we are dedicated to making improvements based on your input.
We responded to your existing inquiry (3361621) for further assistance.
Thanks for helping us improve.
Used Clearpay for a gift card and I…
Used Clearpay for a gift card and I never knew it meant I had to use this garbage website . I can’t redeem the code I need to buy anything as it just keeps saying 493 forbidden error.
23 March 2026
Unprompted review
Reply from Prezzee UK
Hi Sean,
Thank you for taking the time to share this with us. Your feedback is crucial and we are dedicated to making improvements based on your input.
We responded to your existing inquiry (3361628) for further assistance.
Thanks for helping us improve.
Holding onto funds and not allowing vouchers to go out
We have been waiting three weeks for this company to place our funds against our order so we can issue vouchers. No response from the company and no sign of our money. They make platitudes but nothing seems to happen and no phone call available. We have used this company many times in the past but never had this experience before.
As a last effort, having gone through old emails from Prezee, I found a customer services person who had helped in the past so I emailed her. Apparently she had left the company, but someone else picked up and instantly problem solved. One questions why this could not have been actioned from the start ??
So have changed rating, as the company has eventually fixed the issue just a bit late. TBH.
4 March 2026
Unprompted review
Reply from Prezzee UK
Hi Henry,
Thank you for taking the time to share this with us. Your feedback is crucial and we are dedicated to making improvements based on your input.
We responded to your existing inquiry (3338167) for further assistance.
Thanks for helping us improve.
Excellent customer service
Chrystal helped me fix a contact number issue. It was quick, painless and very simple. Crystals customer service was 5 star. Very grateful, thank you
21 March 2026
Unprompted review
Reply from Prezzee UK
Hi Victoria, thank you for the wonderful feedback. We're pleased to hear Chrystal was able to resolve the contact number issue quickly and smoothly. We’ll be sure to share your kind words with her—thanks again for the 5‑star rating.
It was quick and easy to resolve the…
It was quick and easy to resolve the issue i had logging into my account. Chrystal the customer service rep was so helpful and sorted the problem with no issues. Thankyou
20 March 2026
Unprompted review
Reply from Prezzee UK
Hi Rachael,
Thank you so much for the compliment about Chrystal!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
I deleted my gift card after I used it
I deleted my gift card after I used it. I then got a refund sent back to that card. Kenjie was so helpful and re located my gift card.
Thank you 😊
20 March 2026
Unprompted review
Reply from Prezzee UK
Hi Jax,
Thank you so much for the compliment about Kenjie!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Clairevyl amazing csa
Clairevyl was amazing at her job after two days of chasing up my account I spoke to her and the fist time within 10 mins she had all sorted
She is an assets to the company l
20 March 2026
Unprompted review
Reply from Prezzee UK
Hello Emma,
Thank you so much for taking the time to share your feedback!
We’re delighted to hear that Clairevyl was able to assist you and get everything sorted so quickly. She truly is an asset to our team, and we’ll make sure your kind words are passed on to her, it will mean a lot.
If you ever need anything else in the future, we’re always here to help.
Stay away from this company please find…
Stay away from this company please find any other alternative to using this gift card bought a £20 gift card for U#er a popular worldwide taxi and food app.
I have exhausted all areas trying to load it on with zero success whatsoever and as everyone knows you can’t even speak to someone on their telephone support so I thought PREZZEE would have my back but oh no instead of supporting me as their regular and loyal customer they’re quite ok back and forthing with me instead of helping me out!!!!
The gift card will and is UNSPENT I DO NOT WANT IT I CAN NOT USE IT I DO NOT GET WHAT IS SO HARD TO OVERSTAND ABOUT THAT!!!!!!!!!
FORGET THESE GUYS AND SHOP ELSEWHERE!!!!
18 March 2026
Unprompted review
Second time in doing this gift voucher
Second time in doing this gift voucher, in as many weeks. Did panicked as this last one couldn’t be found in her inbox.. after searching for abit it was in her junk box.. phewww
18 March 2026
Unprompted review
Reply from Prezzee UK
Hi Kelli! Thank you for your feedback! We're glad you were able to locate the gift voucher, even if it gave you a bit of a scare. To prevent this in the future, we recommend checking the junk or spam folder if it doesn't appear in the inbox. If you need any more assistance, feel free to reach out. We're here to help!
Reply from Prezzee UK
Hi Julian, thank you for sharing your feedback. We're delighted to hear that Jessa was able to quickly identify the issue and resolve it for you. We'll be sure to pass along your kind words—recognition like this means a lot to our team.
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