I had made a mistake on sending an egift card. JHERALDINE was very helpful and corrected the mistake efficiently. Only negative was that the connection was poor and I had to keep having to ask the c... See more
Company replied
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Review summary
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What people talk about most
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Had an issue with a wrongly placed order and spoke to the customer service agent Angel who was extremely helpful and resolved everything quickly. The issue was my mistake so really grateful for the... See more
Company replied
Prezzee is a quick and convenient way to buy and send a gift to those people for whom you don’t know exactly what to buy but know the sort of things they like, if you see what I mean. Living far away... See more
Company replied
I was unable to receive an OTP to access my gift card. Jerry was immediately very helpful and knew exactly what to do. He was polite, professional and quickly assisted me to access my account within... See more
Company replied
Company details
Written by the company
With digital gift cards from hundreds of top retailers such as Nike, ASOS or the Prezzee Smart Gift Card for any retailer, Prezzee makes gift giving a breeze. Personalised gifts don't have to be hard. No hidden fees, send instantly or schedule delivery and no more lost gift cards with the Prezzee wallet to keep them handy to use at any time.
Contact info
212 Mappin House, 4 Winsley Street, W1W 8HF, London, United Kingdom
- +44 11439 22207
- help@prezzee.co.uk
- prezzee.uk
4.3
Excellent
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Aryln was Super Helpful!
Aryln was Super Helpful!
Something that appeared very stressful and complicated she completely sorted it out.
She was very supportive and patient with me.
Thank you Aryln - you’re an absolute star!!!
31 May 2026
Unprompted review
Reply from Prezzee UK
Hi Miriam,
Thank you so much for the compliment about Arlyn!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Highly recommend get vouchers instantly
Highly recommend get vouchers instantly
30 May 2026
Unprompted review
Reply from Prezzee UK
Hi Amanda,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Great customer service
Great customer service. Angel was very helpful and polite. Highly recommend this company.
29 May 2026
Unprompted review
Reply from Prezzee UK
Thank you for your kind words! We're delighted to hear that Angel provided you with excellent service. We appreciate your recommendation and look forward to serving you again in the future!
My complaint is being ignored
My complaint is being ignored. They have a confusing platform and won’t reply even when I’ve tried to escalate it. Just send holding emails saying ‘give us 5 days’ then nothing then I chase it up and they send another 5-day holding email and repeat forever
28 May 2026
Unprompted review
Reply from Prezzee UK
Hi Kelly,
Thank you for bringing this to our attention. We take your feedback seriously and are actively working to resolve these issues promptly.
We appreciate your comments and time already invested perhaps to assist us in reviewing what’s gone wrong here, could you share a ticket number? Alternatively, contact us back via help@prezzee.com.
We checked our ticketing system and unfortunately, we couldn't locate any active cases with your name. We would like to get to the bottom of this for you.
Your response is highly appreciated.
I had a problem with gift card but a…
I had a problem with gift card but a man named TOMMY sorted it no problem
27 May 2026
Unprompted review
Reply from Prezzee UK
Hi Ken,
Thank you so much for the compliment about Tommy! We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Paid for a gift card I didnt recieve and im being ignored
Bought a gift card last Friday. Ive been trying to redeem it several times daily and its just not working. Ive emailed the help email and theyre not getting back to me. Its now Thursday and I've heard nothing and the link still does not work. I would like this resolved ASAP either with a new link or a refund.
22 May 2026
Unprompted review
Reply from Prezzee UK
Hi Emma,
Thank you for bringing the redemption issue with the gift card to our attention. We take your feedback seriously and are actively working to resolve these issues promptly.
We appreciate your comments and time already invested perhaps to assist us in reviewing what’s gone wrong here, could you share a ticket number? Alternatively, contact us back via help@prezzee.com.
We checked our ticketing system and unfortunately, none of your details matched. We would like to get to the bottom of this for you.
Your response is highly appreciated.
Clairevyl was extremely helpful when…
Clairevyl was extremely helpful when she dealt with my issue and it sorted really quickly.
28 May 2026
Unprompted review
Reply from Prezzee UK
Hi Maxine,
Thank you so much for the compliment about Clairvyl!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Reply from Prezzee UK
Hi Mark,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Outstanding Customer Service
Yesterday I purchased a Morrisons voucher for one of our beneficiaries. When I checked the bank account today, the payment was still pending and the voucher had not been received. I reached out to Prezzee UK customer service via their advertised email address and received a positive response within the hour. Jessa's email was extremely professional and polite, stating the action she had taken to reissue the voucher. Once I had confirmed the voucher had been received, I also asked for a receipt for the transaction for our records. This was also responded to in a very timely response of only 4 minutes by Jessa, complete with a receipt attached. Without a doubt, this has been one of my most successful interactions with any Customer Service Representative, I have ever had the experience of dealing with. The timely responses, immediate solutions provided, along with the very pleasant and professional content of Jessa's email has renewed my faith that not all companies operate the same way. Well done Prezzees and Jessa, an absolute delight to engage with, thank you.
27 May 2026
Unprompted review
Reply from Prezzee UK
Hi Simon and David,
Thank you so much for the compliment about Jessa!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
If I could put zero for Prezzee! My advice don’t ever buy a gift card voucher, especially this company who clearly don’t have the proper security to prevent criminals from accessing your money
If I could put zero for Prezzee, I would have! I bought a £50 voucher on Saturday for my granddaughter‘s birthday on bank holiday Monday the 25th of the May. She doesn’t have an email probably because she’s 16 and they don’t deal with emails! Anyway I had it sent to both my mobile and my email. On her birthday the 25th of May I sent it to her mobile. I thought I was being clever one thing I knew was I didn’t trust that the gift company would send it properly and I wanted to check she got it on her birthday. She had trouble accessing it she thought that she had done something wrong she hadn’t. She went to Bristol where she was going to use this voucher for a Sephora branch. She doesn’t even live in Bristol she lives miles away but that’s the nearest City. I left an email message for Prezzee saying that she was having problems online they couldn’t sort it out at the Bristol store and they said to get back Prezzee. Today I see that they got back to me yesterday in an email telling me that it had been successfully used. They sent me the email. It went to with obvious missing characters for security once again my granddaughter doesn’t have an email and you can even see that that kind of email they said who had opened it. It’s some kind of criminal thing. I’m so angry so disappointed and so upset that this gift card company have not got security or adequate security that some random can access my money. Would I use them again? No I would not. Would I use any other gift card company? No I will not. This is absolutely horrifying. By the way, if this message doesn’t make sense, it’s because I’m so angry I can hardly put a sentence together.
25 May 2026
Unprompted review
Reply from Prezzee UK
Hi Vanessa,
Thank you for bringing the redemption issue with your Sephora gift card to our attention. We take your feedback seriously and are actively working to resolve these issues promptly. Our team is currently investigating the matter to prevent similar occurrences in the future.
We responded to your existing inquiry (ticket number: 3479648) for further assistance.
We apologise for any inconvenience this may have caused you and would like to make it right.
Thanks for helping us improve.
Very helpful staff who helped me solve…
Very helpful staff who helped me solve my problem straight away and they were very understanding about the issue I had
25 May 2026
Unprompted review
Reply from Prezzee UK
Hi Donna,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
I managed to send to wrong email adress…
I managed to send to wrong email adress sorted very quickly by Aldione on the web chat good service
26 May 2026
Unprompted review
Reply from Prezzee UK
Hi Kieran,
Thank you so much for the compliment about Aldione!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Quite a long wait but Tovy the agent…
Quite a long wait but Tovy the agent was very helpful and I was satisfied with the service that was provided
25 May 2026
Unprompted review
Reply from Prezzee UK
Hi Janice,
Thank you so much for the compliment about Jovy!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
I ordered £100 gift card 5hrough…
I ordered £100 gift card 5hrough prezzee and it kept freezing where I needed the gift code to use it, 4 days in and chatting with various agents it's still not working and getting nowhere, very unhelpful rubbish customer service
22 May 2026
Unprompted review
Reply from Prezzee UK
Hi there,
We’re very sorry to hear about your experience and regret that we didn’t meet your expectations.
We want to make things right. Please contact us directly at help@prezzee.com so we can discuss this matter further and find a positive resolution that addresses your concerns.
Thank you for your understanding and we look forward to hearing from you.
They have taken my money and I got no…
They have taken my money and I got no gift card or money back £100 gone customer service have been no help this company is a scam do not use
22 May 2026
Unprompted review
Reply from Prezzee UK
Hi Brian,
We’re really sorry to hear about your experience, and we understand how frustrating this must be. Please rest assured that we’re taking this seriously and are working hard to help resolve the issue for you.
Currently, the Sports Direct gift cards are experiencing a known issue, and both our team and the brand are actively working to fix this as quickly as possible.
We’ve also responded to your existing inquiry (ticket #3469603) with further assistance, so please check your email for our latest update.
Thank you for your patience and for sharing your feedback, it helps us improve our service.
Was so hungry out of cash got prezzee…
Was so hungry out of cash got prezzee via clearpay did everything I was asked to redeem gift card failed.tried ringing nothing.went on live chat nothing.I got no help at all.i just sat and cried hungry
23 May 2026
Unprompted review
Reply from Prezzee UK
Hi Luena,
Thank you for taking the time to share this with us. Your feedback is crucial and we are dedicated to making improvements based on your input.
We responded to your existing inquiry 3475979 for further assistance.
Thanks for helping us improve.
Great Company
Prezzee is a quick and convenient way to buy and send a gift to those people for whom you don’t know exactly what to buy but know the sort of things they like, if you see what I mean. Living far away from some of my relatives as I do, it is a godsend! On the few occasions I have had to contact Prezzee with a problem they have been amazing at putting it right. It’s a bit of a faff to chat with an actual person but you get there fairly quickly and the difficulty is understood and solved pretty much immediately Great company to deal with
22 May 2026
Unprompted review
Reply from Prezzee UK
Hi Anne-Marie,
Thank you so much for your thoughtful and kind feedback, it truly means a lot to us!
We’re really glad to hear that Prezzee has been a convenient way for you to send gifts, especially while being far from your loved ones. That’s exactly what we aim for, making gifting easy and meaningful, no matter the distance.
We also appreciate your honest feedback about the chat experience. We understand it can sometimes feel a bit of a process, but we’re really happy to hear that once you’re connected, our team has been able to resolve things quickly and effectively. We’ll continue working on making that experience even smoother.
Thanks again for your support and for being part of the Prezzee community, we’re always here whenever you need us!
Don't buy if you need to use the card immediately.
Update....currently on day 6. Customer service also takes days/hours to reply to each email. You can tell its a different person each time, as their only reading the last email, so they are not caught up.
I could not claim my voucher last night as their own website kept throwing error messages. I contacted them by phone (no agents to take call) and by email, only to receive a generic response. I asked for a refund, to be told no. I do not recommend buying a gift card if you need to use it immediately.
22 May 2026
Unprompted review
Reply from Prezzee UK
Hi Annie,
We’re really sorry to hear about your experience and understand how frustrating it must have been, especially when you needed to use the voucher right away.
We’d like to let you know that there was a technical issue with Just Eat gift cards yesterday, which has now been fully resolved.
We’ve also responded to your existing inquiry (ticket #3472993) with further assistance and next steps. Please check your inbox, and feel free to reply directly if you need anything further.
Thank you for your feedback, we truly appreciate it as it helps us improve our service.
Great idea but the customer service is…
Great idea but the customer service is TERRIBLE. I made an account years ago with my old work email, I no longer work for the company so don't have access, trying to get this changed has been an absolute nightmare. I followed the contact us steps on the website and it kept trying to point me to FAQs, when I finally got to send an actual ticket, I just kept getting emails from agents saying I needed to "follow the link and start chatting". I could not. The link either didn't work, or sent me back to the contact us form I filled out previously. I emailed back saying this several times, I even tried on multiple devices. I kept getting the same response. Why is it so hard? Just deal with me by email, I don't have time to mess about with a chat that doesn't exist.
18 May 2026
Unprompted review
Reply from Prezzee UK
Hi Billy,
Thank you for sharing your experience, we’re really sorry to hear how frustrating this has been. That’s definitely not the experience we want for our customers.
We’ve responded to your existing inquiry (ticket #3467357) to provide further assistance and help move things forward for you.
We truly appreciate you taking the time to share this feedback, it helps us identify where we can improve, and we’re committed to making this right.
My query by email was conducted to an…
My query by email was conducted to an acceptable resolution and I am happy with the outcome. Zach dealt with my query and I am happy with his interaction.
22 May 2026
Unprompted review
Reply from Prezzee UK
Hi Linda,
Thank you so much for the compliment about Zach!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
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