Priceless Car Rental Reviews 

They will not give me my deposit back even with the receipt. I am speaking for the Tampa office. The car was clean and fine but everything else was a nightmare. They're not at the airport and you end of paying as much as the ones that are. I filed a report with Fla. consumer affairs but they can't get refund back. I did it because this branch needs to be closed down. It's a scam.

Never ever use priceless. We booked ahead and thought we had a great price- when we got to MIA airport, we had to wait over 30 min for the shuttle and then when we finally got there, they told us that our Geico coverage wasn’t enough and our price tripled. We left and rented from Avis for half the price- never use priceless it isn’t worth the hastle.

This company is a bait and switch scam Lure you in with low price then refuse to take your insurance. a $107 weekly rental came to $300, I would suggest disputing with your credit card. I tried to dispute with them they don't even answer. How are they in business. Should be reported to better business bureau. DO NOT RENT FROM THEM!!!

If I could give Priceless Car Rental in Fort Lauderdale a zero I would. I paid for rental via Expedia and they recharged me. They told me the highway pass was $20 for the three!! days I rented, not per day - liars! They would not accept my very comprehensive insurance. All told, I'm out 270 USD plus the 180 CDN I paid through Expedia some of which I am still trying to get back. DO NOT!!! EVER!!! USE THIS COMPANY!!!!!!! They are scammers - at every level.
Expedia has attempted to get some of my money back however Priceless will not pay up.

DO NOT RENT FROM Priceless Car Rental! Read the reviews and realize how bad the experience can be if you get sucked into their supposedly low prices. They aren't and after you jump through all their ridiculous rules, you will realize you were just another sucker. This company should be investigated. It happened to us and it's happened to so many other people. Don't let them corner you into something you will regret. Also, be very aware of Priceline, who puts this company at the top of their rental list. Bad for Priceline and it will be bad for you. Don't take my word. Read all the other reviews and you will see everyone is saying the same thing. Everyone can't be wrong. BEWARE!!!!

I reserved a rental car through the Hopper app and when I arrived to pick it up, I was informed that they did not have any available units. The csr said that he would see what he vould find and call me back but he never called. Aweful customer service! I do NOT recommend this company!!!!

I rented a car in Fort Lauderdale from Feb 13-20. The agent told me that my Capital One credit card covered insurance. He did not specify that it only covered collision. My Progressive insurance covered liability, but he did not ask for the information. I did not need the liability insurance but was charged for it. It is my fault for not noticing the agreement I signed, which included insurance. Still, I feel taken advantage of and charged for an expense that I didn't need. Customer service was terrible. I tried countless times to call them, only to be put on hold, then transferred to a voicemail box that was full and not accepting calls. When I tried to message them on service complaint section of their website, an error message came up saying they were unable to receive the message at that time. So frustrating.

PRICELESS CAR RENTAL is a SCAM BEWARE ESPECIALLY IN PUERTO RICO! Don’t rent from them! They will not return your deposit! Still dealing with them since Jan 9 and made a complaint here Jan 13! Travelocity also ignored my emails about them!! They claim system is down but still renting cars to people!! Plus cars are not great quality!! Plus PR team ignoring my emails!!

This company is a scam. Part of my Priceline package to Tampa. Supposed to have shuttle service to and from airport and they weren’t even open in time for my morning flight to shuttle me to airport. Charged me for insurance even though I have great personal insurance they said was not enough. Unfortunately the car was swiped by someone in the parking lot of the hotel and the culprit left the scene. Filed a police report and called the rental place to see what they needed from me. Never got any response from them however I was charge $1000 for what they claim is a deductible for insurance I did not even want. Fighting this to the end. They are very bad people and a very bad business and should be permanently shut down.

Avoid these scammers at all costs. Long wait timers…they don’t care. Have your own insurance…they don’t care. Extra hidden damage fees…Yup. Non-published hidden fees…Yup
This is a perfect example of crap in business

WARNING: DO NOT RENT FROM THEM
They are scam artists and will put your life at risk. Please read my experience below

My personal experience : I was in the middle of my trip when I started having vehicle issues - my car wouldn’t start and my battery wasn’t holding a charge anymore. I contacted priceless and they told me they could not find a mechanic in the area. 12 hours later they told me they would send someone the following morning. The next morning a “mechanic” showed up with broken tools and told me he needed to take my car in to the shop to fix it and he will bring it back. After they bring it back, I start the car and drive 30 min to another little town and on the way, my car started on fire with me inside of it. It later blew up and after contacting priceless once again to tell them what happened, I was told that they would try and find me a new car and if they couldn’t then they would compensate me for the days missed. The next day they told me they did not have anymore vehicles and ignored all other messages. 6 days later, they still have my damage deposit, have not compensated me and are ignoring any attempt of me trying to contact them.

I was left stranded on the side of the road with a burnt down car and no service. Thankfully I came across locals that helped me get back to where I was staying. I waited and waited for priceless to contact me saying what the next steps were and they never came so I had to pay a lot of money to taxi and ferry across the country to get back to San Jose. Stay away from this company at all costs!!

If I could give less than one star, I would. First off, no one answered the phone after calling any of the numbers listed. The shuttle van did pick us up at the airport and dropped us off at a building with 10 different rental car names on it. After figuring out which door to use, it didn't get any better. There is a list of insurance companies they will accept. Mine was on the list but I did not have enough coverage for their liking so I had to buy their coverage. What a scam. Also, my credit card had a $500 hold on it until we returned the car. They said this info is on their website. It must be in the really fine print. The guy took several pictures of the car before he handed over the keys so I did the same thing. Fast forward to Sunday at 8 am and no one is there. The website says opens at 8 but when they finally showed up at 9 they said Google says 9am on Sunday. We did finally get customer service to answer the phone and they even said they should be open. ZERO customer service. Stay with a name brand rental company.

Scam both priceless and booking .com
Dont not use either

Worst experience, nothing but scam. They don’t own their franchise . Rented a car in Zurich Switzerland. When I went to pick up vehicle, it’s actually a company called Explore vacations. Pure scam as they charged me 1500CHF saying deposit and never returned it. Please don’t get scammed. Priceless is of no help as I don’t think they have any control over these scams. We were in Zurich for a vacation and they target and run these scams for people who are visiting and can’t go back to get refund. I challenge priceless to show some level of integrity to execute a fair business policy. I never had such a bad experience in my life. Looters. Never expected something like this in Switzerland. We live in canada and none of Canadian companies will allow a franchise to run such scams. This experience spoiled our sprit about such a great country. Explore vacations took out their review page as I noticed lot of people reported this deposit scam online, so no option to write review against them. Please put an end to it. To anybody who is reading, people don’t get lured into any discount that you might see online as you will end up paying heavy price for fake discount. Please stick to a genuine company and definitely not priceless. Don’t want generalize all their franchise but my experience @zurich was not at all recommendable to anybody in this world. Please.!!…Not worth the emotional stress, trouble and feeling of being cheated. Stay away at any cost.

DONT LET THE CHEAP PRICE FOOL YOU

yes we al like a good deal, but they are not picking you up for hours. On the phone they will threat you and your family, laugh at you and scream on the phone as if they get insane. We ended up without any car, 2 hours waiting at the airport of and lost all the money.

DONT OVERPAY!!!
Priceless Because its Priceless!!!

Your price at the counter will be more then 350% of booking receipt.

At the time of booking they will NOT tell you that you must purchase the following as well otherwise they will not rent you

They force you to purchase 14.99/19.99 per day for Toll coverage it doesn't matter how much toll you use.

They force you to purchase Liability (beside the CC provided insurance)

Like listing an item on eBay to appear the cheapest but charge $2,000 shipping

We have NEVER experienced the level of shady business dealings as we did with this company.
We were 1 of SEVEN groups who arrived at Priceless in Tampa, NONE OF WHICH left with a vehicle.
To begin with, I called Priceless to see if they were actually on-site at the airport prior to renting using Economy Bookings. I was told that they were. That was untrue. We had to wait for some time for a shuttle that took us on a 20 minute ride to a small offsite lot. When we entered there were 2 other couples that were quite upset.
We carry full coverage insurance policies through Geico. In addition, we have rental car insurance through our Chase card which we used to reserve the rental. Priceless informed us that our coverage (along with EVERYONE who came in) was not adequate and that we were required to purchase their coverage for an additional $35 a day. In addition, they wanted $25 A DAY for “toll road coverage”. We did NOT need that but they said we were required to have it. There were 4 other groups that arrived with us and NOT ONE OF THE CUSTOMERS THAT WALKED IN THERE LEFT WITH A VEHICLE.
THIS PLACE IS A SCAM!!
We ended up going back to the airport and renting a vehicle from Alamo.

We have NEVER experienced the level of shady business dealings as we did with this company.
We were 1 of SEVEN groups who arrived at Priceless in Tampa, NONE OF WHICH left with a vehicle.
To begin with, I called Priceless to see if they were actually on-site at the airport prior to renting using Economy Bookings. I was told that they were. That was untrue. We had to wait for some time for a shuttle that took us on a 20 minute ride to a small offsite lot. When we entered there were 2 other couples that were quite upset.
We carry full coverage insurance policies through Geico. In addition, we have rental car insurance through our Chase card which we used to reserve the rental. Priceless informed us that our coverage (along with EVERYONE who came in) was not adequate and that we were required to purchase their coverage for an additional $35 a day. In addition, they wanted $25 A DAY for “toll road coverage”. We did NOT need that but they said we were required to have it. There were 4 other groups that arrived with us and NOT ONE OF THE CUSTOMERS THAT WALKED IN THERE LEFT WITH A VEHICLE.
THIS PLACE IS A SCAM!!
We ended up going back to the airport and renting a vehicle from Alamo.

To Manager/Operations Manager - in regard to recent LAX Priceless Car rental
Confirmation ID PREXP10482784
My family and I rented a van from your company for our recent family vacation to Disneyland. We have 2 small daughters, age 6 and 7 and obviously their safety is our number 1 priority. Upon pickup the vehicle was in horrible condition – there was bird poop covering the vehicle and the gas was at ¼ tank. I’ve never rented a vehicle that is dirty before or needed gas upon pickup. The inside smelled like dirty feet – such an unpleasant odour that our children felt sick. Furthermore, the lady at the desk insisted we sign up for additional insurance coverage, even though we never agree to that because we are covered by our own insurance and credit card. So already, we had to pay an additional $162 over and above our agreed upon price. She would not let us waive that fee. We have never had to pay that, as it is an option at all other reputable companies.
We had an issue on our last day of the rental. We were on the freeway driving towards LAX Priceless and the tire started making some flapping noise and quickly deflated from 32 psi to 6 psi with no warning. We immediately found a safe exit and filled the tire up at a gas station. We did not want to chance the tire losing all air on the freeway with 2 small children in the vehicle AND missing our flight. Not knowing what to do, we drove to a nearby restaurant, ihop at 840 S Harbor Blvd, Anaheim. From there, we called Priceless and the customer service was horrible. The sales agent was not willing to help at all. He told us to change the tire, or take it to a tire shop. That was out of the question, knowing we had to make our departure flight home. Also, as a renter, we should have some rights too. We came to a hasty conclusion that the only option was to leave it at the restaurant, which was in a safe location with the keys locked up and manager’s number provided. This was the only way to ensure ours and our children’s safety and to make sure we made the flight home. The customer service should be better versed in providing safe and realistic options. The agent was very disrespectful and not helpful at all! He immediately started writing negative things about us online. We left a review and he blatantly lied and said we did not leave the car in a safe location FALSE, that we were in an accident FALSE.
Also, with the additional insurance we were forced to pay, it should cover all the additional towing and tire costs. We have not received our deposit back and were charged enormous fees the moment we got on our flight home. The rental company should not be charging us without our authorization. That is theft! We have been charged over $839.00 USD for the tire incident. $450 for a tow? That’s ridiculous. If Priceless wanted us to change a tire, they should have listened to their own advice and went this route instead of charging their customer. And you are asking us to pay additional days for rental – NO! We should not be charged the additional time. ABSOLUTELY NOT! This is robbery. We also had additional costs we incurred on our own for the international phone calls to Priceless customer service, uber to airport, etc. in trying to deal with this situation.
I demand some compensation for this horrific experience. We absolutely will not rent from you again, pay the additional fees, or recommend you to anyone in the future. I can’t believe you are in business and treat your customers this way!
Very disgruntled and discouraged,

Dennis and Danielle Hoffart

We rented a car end of December in Carolina, Puerto Rico. We arrived exactly on time at 11:30am in the morning, and had to wait for THREE HOURS until 2:30pm in a cramped room with lots of other customers to get our car. The bill turned out to be higher than expected, because they wouldn't honor the Expedia insurance. At that point we were exhausted enough - we got up at 2am in the morning to go to the airport - we just paid. Then, they never paid back the $250 deposit. Their phone representative saus we need to talk to the location in Carolina, but all we hear from there is music. This is a scam, my worst experience with a rental car company in 50 years of driving.