I appreciate all of the available options for shipping within the US. Straight forward when it comes to site navigation, information, and a speedy checkout. I already have a tracker for my shipped pa... See more
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Upon placing my order, the website states orders usually shipped within 24 hour if the items are in stock, which it showed my order was. The UPS shipping label was created 5 days after the order was p... See more
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Love doing business with you guys and the prices are great. Sometimes it takes a really long time (in my case 5 days for this order), for you to process and ship the order. Then it takes another 5 day... See more
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Pricing is fantastic on special deals, so far quality of products is very good and large selection of brands and flavors allows you to try different brands and flavors. You take a risk with bulk buyin... See more
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Company details
Written by the company
Order nicotine pouches online at Prilla.com
Contact info
901 S 1st St, 89101, Las Vegas, United States
- support@prilla.com
- prilla.com
4.2
Great
2K reviews
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Trustpilot is a scam!!!!
So I have been using this site for 2 years, and recently placed an order but they charged me without delivering the product. I have reached out multiple times but their "AI assistant" keeps telling me they will email me with updates but they never do. Its been 11 days. It looks like even Trustpilot is a scam
9 January 2026
Unprompted review
Reply from Prilla, Inc.
Hello,
We’re really sorry for the frustration this has caused, especially as a long-time customer. This is definitely not the experience we want you to have. Please reach out directly to our support team at contact@prilla.com with your order number, and we’ll make sure a human agent reviews your case and provides a proper update or resolution as soon as possible. We appreciate your patience and the opportunity to make this right.
All the best,
Mary, Prilla Support
Third party surveys are more important…
Third party surveys are more important to this company than consideration for their customers.
7 November 2025
Reply from Prilla, Inc.
Hello,
We’re sorry you feel this way and truly appreciate you sharing your feedback. Customer satisfaction is very important to us, and the surveys are meant to help us improve our service—not to take priority over our customers. If there’s a specific issue we can help with, please reach out to us at contact@prilla.com and we’ll be glad to assist.
All the best,
Prilla Team
The handling for shipping was…
The handling for shipping was indescribable. Almost instant! I am so happy! Their shipping options help them stand out and their nic variety rocks!
9 January 2026
Reply from Prilla, Inc.
Hello Carlo,
Thank you so much for the awesome feedback! We’re thrilled to hear you were happy with how quickly your order was handled and that our shipping options and nicotine variety stood out. We truly appreciate your support and look forward to serving you again! 😊
All the best,
Mary, Prilla Support
Ordered at about 2 AM
Ordered at about 2 AM. Transaction is smooth prices are great and it is very cheap shipping options -Monday January 12th about 4 days later-haven’t received yet but I’m sure package will show this week. Anxious for new to me flavored and the higher nicotine content! I didn’t even know that was a thing, been chewing on two 9mg at once. Trying to check out that 20 mg!
8 January 2026
Unprompted review
Reply from Prilla, Inc.
Hello Chance,
Thank you for your feedback! We’re glad to hear the transaction was smooth, the prices were great, and you found good value with the shipping options. We appreciate your support! 😊
All the best,
Mary, Prilla Support
The only complaint I have is the…
The only complaint I have is the shipping time. It took more than 10 days to receive when it says 3-5. Other than that great price exactly what I ordered and fresh. Great quality.
29 December 2025
Reply from Prilla, Inc.
Hello Scott,
Thank you for your honest feedback! We’re glad to hear you were happy with the price, freshness, and quality of the product. We’re sorry the shipping took longer than expected — delivery times can sometimes vary depending on location and carrier, but we truly appreciate your patience. Thanks again for your support!
All the best,
Mary, Prilla Support
Reply from Prilla, Inc.
Hello Chris,
Thank you for the great feedback! We’re glad to hear everything arrived as expected and that you’re happy with the pricing and delivery. We truly appreciate your support and hope to serve you again soon 😊
All the best,
Mary, Prilla Support
Still waiting for my products
7 January 2026
Reply from Prilla, Inc.
Hello Sean,
We’re sorry to hear you’re still waiting for your order and understand how frustrating that can be. Please contact our support team at contact@prilla.com with your order number so we can look into this and help resolve it as quickly as possible.
All the best,
Mary, Prilla Support
Reply from Prilla, Inc.
Hello Steve,
We’re sorry for the delay and understand how frustrating that can be. We appreciate your patience and thank you for your feedback as we work to improve our shipping times.
All the best,
Mary, Prilla Support
I recieved my package sooner than I…
I recieved my package sooner than I expected. I didn't have to pay duties and excess shipping like I have with other companies shipping out of Sweden. I love the product and the service!
31 December 2025
Reply from Prilla, Inc.
Hello John,
Thank you so much for the great feedback! We’re happy to hear your package arrived sooner than expected and that you had a smooth experience without extra duties or shipping fees. We’re thrilled you love the product and our service — we truly appreciate your support! 💛
All the best,
Mary, Prilla Support
Simple and fast.
7 January 2026
Reply from Prilla, Inc.
Hello Eric,
Thank you! We’re glad you had a simple and fast experience. We appreciate your support! 😊
All the best,
Mary, Prilla Support
Very timely shipping and delivery
Very timely shipping and delivery, great selection of products.
19 August 2025
Reply from Prilla, Inc.
Hello John,
Thank you! We’re glad to hear you were happy with the fast shipping and wide selection. We really appreciate your support! 💛
All the best,
Mary, Prilla Support
Still haven't received my order !
26 December 2025
Reply from Prilla, Inc.
Hello Terry,
We’re sorry for the delay and understand your frustration. According to UPS tracking, your order is scheduled to be delivered today, January 7, by 9:00 PM. We appreciate your patience and hope it arrives very soon.
All the best,
Mary, Prilla Support
It was easy and customer service got…
It was easy and customer service got right back to me when I had a question
6 January 2026
Reply from Prilla, Inc.
Hello Mark,
Thank you so much! We’re glad to hear everything was easy and that our customer service was able to help quickly. We really appreciate your support! 😊
All the best,
Mary, Prilla Support
Customer Care came through
Had an issue with an order and they resolved it in a timely manner
5 January 2026
Reply from Prilla, Inc.
Hello Jacob,
We’re really sorry to hear about this and understand why that would be frustrating — that’s not the experience we want you to have.
Please reach out to our support team at contact@prilla.com
with your order number and details, and we’ll review this right away to see how we can make it right for you.
Thank you for bringing this to our attention.
All the best,
Mary, Prilla Support
fast and efficient
22 May 2025
Reply from Prilla, Inc.
Hello,
Thank you! We’re glad to hear you had a fast and efficient experience. We appreciate your support! 😊
All the best,
Mary, Prilla Support
Haven't received anything yet
Haven't received anything yet. Order was supposed to arrive today but has been postponed till next week.
30 December 2025
Reply from Prilla, Inc.
Hello Brian,
Thanks for your update, and we’re sorry for the delay. We understand how frustrating it is when a delivery gets pushed back.
Once an order ships, the delivery date is determined by the carrier and can sometimes change due to transit delays. We truly appreciate your patience and hope your package arrives as scheduled next week. If you need help checking the status, our support team is always here to assist.
All the best,
Mary, Prilla Support
Late delivery
Despite paying for 4 day delivery I still haven't received my package and keep getting 'package delayed' notifications. Can't review the product because I haven't received it....
30 December 2025
Reply from Prilla, Inc.
Hello Peter,
We’re really sorry for the frustration this has caused. We understand how disappointing it is to pay for faster shipping and still experience delays.
Once the package is in transit, delivery updates and delays are unfortunately handled by the carrier. That said, we definitely want to help however we can. Please reach out to our support team at contact@prilla.com with your order number, and we’ll be happy to check the status and assist further.
Thank you for your patience, and we appreciate you bringing this to our attention.
All the best,
Mary, Prilla Support
Reply from Prilla, Inc.
Hello Michael,
Thanks for your feedback, and we’re sorry for the delay. Shipping times can vary depending on location and the carrier, but we truly appreciate your patience and will keep working to improve the experience.
All the best,
Mary, Prilla Support
Reply from Prilla, Inc.
Hello Curtis,
Thank you so much! We’re glad you had a great experience and appreciate your support. 😊
All the best,
Mary, Prilla Support
Initial Experience with Prilla after two shipments
I have made two orders at the Prilla eCommerce site. I am switching from SNUS to straight nicotine and trying to find a sweet spot with the amount of Nicotine in the pouches from various brands. I am impressed with the various brands and types that Prilla offers. I am also impressed with the fair amount of specials available. I received my shipments in a timely manner (about a 7 days) and they did not require a signature which was great. I will continue to order from this company and I am glad I found them.
30 December 2025
Unprompted review
Reply from Prilla, Inc.
Hello Jeff,
Thank you so much for sharing your experience! We’re really glad to hear you’ve been enjoying the variety of brands, nicotine strengths, and specials we offer, and that your orders arrived smoothly. It’s great to know Prilla has been helpful as you find the right fit for your needs. We truly appreciate your support and look forward to serving you again!
All the best,
Mary, Prilla Support
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