The service and products are great given retail prices are quite a bit higher. The issue for me is the shipping info is hardly ever updated. If you pay for 4 day or standard 8 day shipping, it show... See more
Company replied
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Review summary
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I placed my order on a Friday holiday before a weekend, so I understand that those days don't count as business days. But it's now Wednesday and although Prilla says my order "has shipped" UPS trackin... See more
Company replied
provided products difficult to obtain elsewhere would really like siberia's full line to become a bigger priority in stock. tobacco options would be fantastic as well
Company replied
It was easy order my favorite brand of Rogue. However, I ordered and paid on 14 July and the tracking states I will receive my order on 23 July. I assume you sold the product but you do not have my... See more
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Company details
Written by the company
Order nicotine pouches online at Prilla.com
Contact info
901 S 1st St, 89101, Las Vegas, United States
- support@prilla.com
- prilla.com
4.1
Great
3k reviews
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Reply from Prilla, Inc.
Hello Tim,
We’re sorry to hear about the slow delivery and lack of communication. We understand how frustrating it can be when you’re left waiting without clear updates. We’re actively working on improving our shipping, processing times, and communication to provide a better experience. We appreciate your feedback and patience.
All the best,
Prilla Team
Ordered product and it arrived in a…
Ordered product and it arrived in a timely manner.
20 August 2026
Reply from Prilla, Inc.
Hello Steve,
We're pleased to hear your product arrived in a timely manner. We appreciate your feedback.
All the best,
Prilla Team
This is my first time ordering from…
This is my first time ordering from prilla. I've been using Nico kick.com their shipping is faster and free.
19 August 2026
Reply from Prilla, Inc.
Hello Vittorio,
Thank you for giving Prilla a try for your first order. We’re sorry to hear that our shipping experience did not meet your expectations, especially compared with what you’re used to. We’re actively working on improving our shipping and processing times and truly appreciate you sharing your feedback with us.
All the best,
Prilla Team
Ease of ordering
18 August 2026
Reply from Prilla, Inc.
Hello Donovan,
Thank you for your feedback! We’re glad to hear you found the ordering process easy and convenient. We truly appreciate your support!
All the best,
Prilla Team
I did appreciate the convenience and…
I did appreciate the convenience and fast shipping, I would have liked more discount for a volume purchase and I did not at all care for the Sesh brand and won’t order that again, it leaves an aftertaste.
24 June 2026
Reply from Prilla, Inc.
Hello Michelle,
We appreciate your feedback regarding the fast shipping and convenience. We understand your desire for more significant discounts on larger purchases and your dissatisfaction with the Sesh brand's aftertaste. We will certainly take your comments into consideration as we review our product offerings and pricing.
All the best,
Prilla Team
Ease of ordering / delivery longer than expected
Ease of ordering and lots of options. Only thing I have to say is I am disappointed it takes so long to get. Northerner delivers within 2-5 business days which favors closer to 3 total days from date of order. Otherwise I am pleased with this purchase
26 August 2026
Reply from Prilla, Inc.
Hello Travis,
We're happy to hear you found our ordering process easy and appreciated the variety of options. We understand your disappointment regarding delivery times, and we are always looking for ways to improve our shipping efficiency. Thank you for your valuable feedback.
All the best,
Prilla Team
Reply from Prilla, Inc.
Hello Scott,
Thank you for your feedback! We’re glad to hear you appreciate our pricing and delivery service. We truly appreciate your support!
All the best,
Prilla Team
Took a long time to get and they were…
Took a long time to get and they were dried out
11 August 2026
Reply from Prilla, Inc.
Hello Tabitha,
We’re sorry to hear that your order took longer than expected to arrive and that the pouches were dried out. We understand how disappointing that must be. Please reach out to our support team at contact@prilla.com with your order details and photos of the affected pouches so we can investigate and assist you further. We apologize for the inconvenience.
All the best,
Prilla Team
Reply from Prilla, Inc.
Hello Aidan,
We’re sorry to hear that you never received your order. Please reach out to our support team at contact@prilla.com with your order details so we can investigate the shipment and assist you further. We apologize for the inconvenience and appreciate your patience.
All the best,
Prilla Team
Reply from Prilla, Inc.
Hello Jesse,
We're glad to hear your order arrived as expected and in a timely manner. Thank you for your positive feedback!
All the best,
Prilla Team
Had a issue with the one you didn't…
Had a issue with the one you didn't have glacier mint
in that brand
21 August 2026
Reply from Prilla, Inc.
Hello,
We appreciate your feedback and understand your disappointment regarding the unavailability of glacier mint in that brand. We are always working to expand our selection.
All the best,
Prilla Team
Prices are great but shipping is a…
Prices are great but shipping is a mess. First few orders were great. Shipping has been horrible my last few orders. Sitting for a week with label made and UPS waiting for the package.
21 August 2026
Unprompted review
Reply from Prilla, Inc.
Hello William,
We appreciate you sharing your recent shipping experience with us. We understand your frustration with the delays, especially after positive initial orders. We are actively investigating these issues to improve our delivery process.
All the best,
Prilla Team
Reply from Prilla, Inc.
Hello Bill,
Thank you for your feedback. We’re sorry to hear the mint flavor wasn’t what you expected. We appreciate you giving it a try.
All the best,
Prilla Team
Process is seamless
Process is seamless. Website easy to navigate. Arrives in a few days.
12 August 2026
Reply from Prilla, Inc.
Hello,
We are so glad to hear that you found our process seamless and our website easy to navigate! We appreciate your kind words about our quick delivery.
All the best,
Prilla Team
Reply from Prilla, Inc.
Hello David,
Thank you for the great feedback! We’re glad to hear your experience was super easy. We truly appreciate your support!
All the best,
Prilla Team
One Stop Shop
Vast, searchable inventory of difficult-to-find products and product-strengths. A veritable clearinghouse for the enthusiast and the obsessed alike. Competitive prices and fast shipping make this my new go-to for pouch products.
12 August 2026
Reply from Prilla, Inc.
Hello Michael,
We are so happy to hear that our vast inventory, competitive prices, and fast shipping have made us your new go-to for pouch products. We truly appreciate your kind words!
All the best,
Prilla Team
I just disappointed in new excise tax
I just disappointed in new excise tax. Overall I like your service.
18 August 2026
Reply from Prilla, Inc.
Hello Paul,
We appreciate your feedback and are glad you generally like our service. We understand your disappointment regarding the new excise tax.
All the best,
Prilla Team
Reply from Prilla, Inc.
Hello Robert,
Thank you for the great feedback! We’re glad to hear you’re happy with our selection and prices. We truly appreciate your support!
All the best,
Prilla team
Happy with my order
I received my order and I am happy with it. The reason I tried this website is because my usual website messed up and sent me a bunch of 6mg instead of 9mg by mistake. The other website I use is a tad bit cheaper and also when I purchase 50+ cans the shipping is free. Since this was my first order with Prilla I did get a discount code so it was worth it. In the future though I don't know if I would be able to afford the $10 shipping for every order. Overall I am very happy with my order, the quality of the pouches, and accuracy on giving me the correct brand, flavor, and especially MG. Thanks Prilla !
11 August 2026
Reply from Prilla, Inc.
Hello Ryan,
We truly appreciate you taking the time to share your positive experience with us! We are so pleased to hear that your first order met your expectations regarding quality, brand, flavor, and especially the correct nicotine strength. We understand your concern about shipping costs for future orders and acknowledge that this is an important factor for our customers. We are always working to provide the best value and service. Thank you for choosing us, and we hope to continue serving you.
All the best,
Prilla team
Reply from Prilla, Inc.
Hello Timothy,
We are so happy you enjoyed it! We truly appreciate your support!
All the best,
Prilla team
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