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Primagas Reviews 174

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TrustScore 1.5 out of 5

1.4

Gas company
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Company details

  1. Gas company

Written by the company

Primagas es una empresa española distribuidora de gas propano a granel, biopropano y GNL. Ofrecemos gas fuera de la red, más limpio y eficiente para tu hogar o negocio.

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1.4

Bad

TrustScore 1.5 out of 5

174 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

Customer service guy was shouting abuse…

Customer service guy was shouting abuse down the phone to me with his colleagues laughing in the background. I called to ask how I make payment and was polite. They simply didn’t want to help, kept putting the phone down on me over 15 times, followed by shouting at me to shut up and listen. He just would not listen to my simple question he just didn’t want to help anyone or answer the phone. Worst company I’ve ever communicated with. Hope they fail quickly.

7 October 2025
Unprompted review
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Reply from Primagas

Dear Sir,
We are very sorry to hear about your negative experience and would like to clarify that at Primagas we are committed to transparency and customer satisfaction. It is not our intention for anyone to feel misled, and we take any misunderstanding very seriously.

We would like to better understand what happened so that we can review it immediately. Please contact us directly via our customer service telephone number 900 878 750 or email to atencioncliente@primagas.es so that we can help you resolve this situation in a fair and transparent manner.

Rated 1 out of 5 stars

Be very patient with Primagas...

As we just bought the house, and the owners did not very well explain around the gas deposit + wrong indication of gaslevel - i got in a situation of no gas by Jan 22! Managing the change of contract holder took them 3 weeks - after numerous phone calls from my side! Now i am waiting for the supply - I placed the order on monday...fingers crossed they comply to 5 days and i can heat up the house finally this weekend.
If you have choice...select another provider as Primagas is clearly not customer focused and they have some ´rotten eggs´ in their administration and contract dept...

21 February 2023
Unprompted review
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