Primalash Reviews 

690
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Ordered from this company for about 4 years now since it very first started.. always very quick and helpful when ever there is an issue with order they sort it straight away no questions asked! Exactl... See more

Rated 2 out of 5 stars

I purchased the emerald mascara and was so excited to use it. Unfortunately there is nothing emerald about it at all , its very dull and more like a dark dirty green 😫 am So so disappointed as was e... See more

Rated 5 out of 5 stars

Super quick delivery, packaged safe and cosy in super cute, bubble packaging, to stop the lashes getting squidged on the way!! PHENOMINAL selection of lash styles, fantastically fluffy vegan range whi... See more

Company replied

Rated 5 out of 5 stars

Since qualifying to do make up 3 years ago I have always used Prima Lash for my strip lashes! I absolutely love them and all my clients compliment on how comfy they are to wear. They are so easy to... See more

Company details

  1. Fashion accessories shop
  2. Beauty product supplier
  3. Beauty Products Wholesaler

Written by the company

Welcome to PrimaLash.com, the UK’s largest independent lash brand. We have the biggest range of lashes with over 400 styles! At PrimaLash, we do things differently. We don’t up-sell cheaper products by paying celebrities to wear them. Instead, we are proud of our organic growth. The majority of new customers hear about us via word of mouth. We are proud of this ethos.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

690 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.3

All reviews

(690)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best quality lashes

Best quality lashes, always use them for myself and clients. Wouldn’t use anywhere else ! Always quick shipping too.

24 March 2022
Unprompted review
Rated 5 out of 5 stars

Best lashes I’ve tried

Having ordered a few different styles from seeing them online, they’ve always come and exceeded expectations, always super durable and light on my eyes. Would recommend to anyone, especially first time lash wearers

23 March 2022
Unprompted review
Rated 5 out of 5 stars

100% recommend for muas

Great lashes, quick delivery every service for lash minute orders! Plenty styles to suit all, from the thick Russian lashes to barely anything there fresh faced clients.

20 March 2022
Unprompted review
Rated 5 out of 5 stars

I highly recommend Prima Lash

I highly recommend Prima Lash, they have a variety of lashes to choose from and everytime I have ordered the delivery has been fast and efficient and the product has been amazing!

I will continue to buy the lashes at such an affordable price! 😊

20 March 2022
Unprompted review
Rated 1 out of 5 stars

If I could give zero stars I would

If I could give zero stars I would. Firstly I have emailed the company a few weeks ago and no response. Ridiculous customer service or more like no customer service. Order went through but then a few days later, was notified that they have no stock of some lashes. Ended up with 4/5 lashes only. The lashes themselves look really good and look nice on BUT cheaply made and hair were just falling all over the place when touching and picking them out the box. Customer blinked, and hair were falling on her face! Never buying again.

Replying back to Primalash’s response - I did not get notified!! I purchased the lashes. And in the next day or 2, I was sent an email saying we have sent you your order but some was out of stock, here’s a refund!!! Firstly I shouldn’t even have been allowed to purchase them being that they were out of stock. Secondly, you should email first and say these are out of stock, so you want us to still send the other 4 lashes, wait til there is stock and we’ll send them out, or a full refund.

The lashes had glue on them and I stick them on my client already. I wasn’t going to peel them off and send them back to you. You still haven’t replied to my email!!! You’ve written back on this but not to my email. So even if I did write to you saying these are fault, I wouldn’t have got a reply! I have a bag full of lashes from my first order now that I’m not touching cause they’ll probably fall apart too.

23 February 2022
Unprompted review
Primalash logo

Reply from Primalash

Hi. Apologies for any delay in replying to your enquiry. We did notify you of the current situation regarding your order. We do take feedback of our products seriously and would have forwarded any faulty lashes to our supplier for inspection and replacement if given the chance. We have many, many highly satisfied customers who return on a regular basis and we do appreciate your custom. Thanks - the team at Primalash.

Rated 5 out of 5 stars

My favourite lash brand!

I’ve used many lash brands, but Primalash are my favourite. Great quality lashes and a decent discount for MUA’s! My favourite styles are D20 and D30.
Postage is always super fast too.

23 February 2022
Unprompted review
Primalash logo

Reply from Primalash

Thanks for your great review. Much Appreciated. Cheers.

Rated 5 out of 5 stars

Primalashes are great quality

Primalashes are great quality, always swift with delivery, my favourite are the face fairy vegan lashes #make a wish as they are fluffy but not too full for a natural look.

18 February 2022
Unprompted review
Rated 5 out of 5 stars

LOVEEE

Loving these lashes, I use them on myself and on my clients, I love how much variety there is, super natural to full Glam !
And they all feel so lightweight & comfortable to wear, deffo my new fave go to lash brand! X

8 February 2022
Unprompted review
Rated 5 out of 5 stars

Perfect every time

Order is always fulfilled and shipped straight away! Quality checking is evident on the receipt you receive in the post too which is great as there’s never any products missing from my orders!

7 February 2022
Unprompted review
Rated 5 out of 5 stars

MY GO TO LASHES!

MY GO TO LASHES!!
I’ve used this company multiple times and hands down the best lashes I’ve ever used for myself and for my clients. Such a variety, and they last for multiple times. Always fast delivery. Would never purchase lashes from anywhere else now

5 February 2022
Unprompted review

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