Primal Chakra Reviews 

342
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing wonderful feedback about their online shopping journey. Customers frequently praise the beautiful crystals and decorative products, noting that packages arrive very quickly and are exceptionally well wrapped. People love the wonderful presentation, often mentioning lovely boxes, thoughtful notes, and extra small items included inside their parcels. However, some people mentioned issues regarding delivery delays, extended waiting times, and problems with specific courier services used for shipping. A few customers also experienced occasional product defects, such as broken items, chipped gems, or general quality concerns upon arrival.

What people talk about most

Product

Customers expressed absolute satisfaction with the product quality, frequently highlighting the beautiful... See more

Quality

Consumers find quality to be a source of great satisfaction, frequently praising the beautiful craftsmanship... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting prompt arrivals and secure... See more

Order

Clients share positive opinions on order, expressing deep satisfaction and noting that products look... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I placed my first order with Primal Chakra a couple of days ago and I’m really pleased with my orgone pyramids they look beautiful and I even got a free light with them so thank you. I will definitely... See more

Rated 5 out of 5 stars

Such a beautiful pyramid .. carefully wrapped up in a box… inside a little note explanation about the pyramid.. Loved it .. Will be ordering from this site again.. worth every penny. Thankyou

Rated 5 out of 5 stars

Primal Chakra went above and beyond to ensure I received the beautiful pendant I ordered for Xmas . Evri failed to deliver it and stopped responding to my e-mails and when I reached out to Kristie s... See more

Rated 5 out of 5 stars

I was stuck what to buy a colleague who is very spiritual. Then I came across Primal Chakra, we ordered a necklace and an Orgone pyramid. Both arrived at the same time, the pyramid was very carefull... See more


Company details

  1. #59 of 95 best companies in Candle shop
  2. #15 of 27 best companies in Aromatherapy Supply Shop
  3. #38 of 69 best companies in Wellness centre

Written by the company

Primal Chakra are a UK homegrown company who have developed a range of products to calm and soothe the soul. Those who possess Primal Chakra become more grounded and focused on achieving a state of zen. Our signature scented and sustainable soy wax candles are embellished with stunning raw healing crystals and are reiki energy charged to enhance their powers. Each candle possesses it’s own unique healing properties. We have a stunning range of reiki energy charged healing crystal jewellery, mesmerising mica powder wax melts, stunning crystal trees and much more.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

342 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(342)

57 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful and well priced

Lovely items, really well packaged. Quick postage and excellent customer service when I couldn't find my order details. They have so many beautiful items I will definetly be treating myself from them again

5 January 2025
Rated 3 out of 5 stars

Not as advertised on Website

The crystal that I received looked nothing like the one on your website. I understand that they will be different but the size is alot smaller and there are alot of cracks in it.

28 December 2024
Rated 5 out of 5 stars

Very Happy

Very easy to order, great communication and order arrived in time. The necklace was lovely and was the perfect gift for my sons girlfriend. Thank you

27 November 2024
Rated 1 out of 5 stars

DISAPPOINTED

Bought 3 pieces for Christmas. One of the necklaces had a gold coloured chain, which was very dark and cheap looking which went over the stone so ruined that as well. I “reached out” on the “chat now” because I wanted to return/replace the item and waited and waited and waited. I’m still waiting, no contact by this “company” I’m really disappointed and out of pocket, luckily they sent a review email - so I’ve used it to warn others, DO NOT TRUST THIS COMPANY!!!

25 November 2024
Rated 5 out of 5 stars

Crystal point necklace and beaded bracelet

I ordered two items for my husband, for Christmas. While he's not seen them yet, I've had a cheeky look and both pieces are so well made and tasteful, I really think he will love them. Thank you. So beautifully packaged as well. Will definitely be ordering again.

11 November 2024
Rated 5 out of 5 stars

Excellent service

Excellent service, really helpful when my parcel didn't arrive when shown. Responded straight away after taking the trouble to check with Evri for me. Really polite and friendly emails too. Highly recommended!

4 November 2024
Rated 4 out of 5 stars

lovely product and well received but no…

lovely product and well received but no information as to the powers of the crystals? I copied it off the website for my friend (it was a present). It would be nice to add to the presentation with information. apologies if this was an option but I failed to spot it when I ordered!

25 October 2024
Rated 5 out of 5 stars

Good selection of choice

Good selection of choice, good discount although didn’t notice the offer on my first order but used it on my second order straight afterwards. Bought family and friends gifts for Christmas so hopefully they will like them too.

14 October 2024
Rated 5 out of 5 stars

Excellent purchase and customer service

Great customer service.
I bought some chakra stones as a gift, they arrived promptly. Owner was also quick to contact me as I had missed apart of my adress when ordering. They also added a small gift with my order. Definitely recommend and will be purchasing more items from this shop again!

30 September 2024
Rated 5 out of 5 stars

Beautiful craft work

Beautiful craft work. I ordered a crystal tree and two pyramids. You can see the love and care that went into creating these. Packaged extremely well, again with care, and arrived promptly. Very pleased, thank you :)

23 September 2024
Rated 4 out of 5 stars

very good fast delivery

very good fast delivery, well packaged, beautiful object, will use again definitely
only one thing as this was a gift the instructions online were not sent with the product

24 September 2024

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