ABSOLUTELY FAULTLESS I am OBSESSED with my new sofa, went for the Carnaby as perfectly advised. It literally is my best purchase to date this year, I am so happy to choose this company for my sofa.... See more
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Company details
- #35 of 93 best companies in Sofa store
Written by the company
Furniture collection to the residential, office and hospitality sectors. From ordering to delivery, your project will always be in the hands of our dedicated trade team, offering you the best customer service
Contact info
United Kingdom
- Info@primalfurnishings.co.uk
- primalfurnishings.co.uk
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Replied to 100% of negative reviews
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First class service
First class service.
Great quality sofa.
Super fast delivery.
Great guys getting it into the house for us.
Couldn't ask for more
Lovely sofa
Lovely sofa! Very comfy, delivery was a bit more awkward then expected, heard nothing for a week after ordering then got a call to say delivery the same day between 2-5. But delivery went smoothly and answered when I contacted them.
Sofa purchase
The staff in the shop was very polite and made sure that my order was full filled and the deliver was super fast and the sofas are amazing and great.
Fantastic all round
Fantastic customer service. My sofa is amazing. So comfy and exactly what I’ve been looking for. Delivery drivers were brilliant and very helpful
Great service
I ordered a 3 and 2 seater sofa on the 1st of August from the shop in erdington and they delivered it the very nxt day ,really well packaged , they unwrapped it for me set it up where I wanted it and took all the packaging away ,helpful and friendly !! Definitely recommend them 👍
First sent me the wrong sofa now they…
First sent me the wrong sofa now they have both ripped after a year and half of having it
Excellent customer service and value for money
Excellent customer service and communication. They were very accommodating when I needed to reschedule TWICE even at last minute.
Great quality at affordable cost.
Sofas ex Primalfurnishings
Really pleased with my purchase of the sofas. Delivered as promised and within the timeframe advised. The delivery guys were fantastic, nothing was too much trouble. They assembled the sofas and positioned them where I wanted them placed. So reassuring dealing with a professional company with excellent customer service and staff. Highly recommended.
Very impressive with the whole process…
Very impressive with the whole process of ordering and delivery. Very helpful with answering ally questions on the layout off the sofa; via messenger. Was unsure of what corner left or right to order. Sent a picture on a Sunday and got an immediate response. Always very friendly and helpful. Finally placed order on Friday; got a phone call on Sunday morning; should you like your delivery early afternoon. WOW amazing delivery. The drivers where super polite and brought everything in where we wanted it to go. The sofa came all wrapped in cardboard and plastic; no issues with anything. The quality is fantastic and we are very pleased. Best of all is the price is truly brilliant compared to the retail park super stores. If you are considering purchasing from Primal furnishings we would 100% recommend.
Prompt response to my queries
Prompt response to my queries. Brilliant customer service. Love my new furniture. Thank you primal furnishings
Great service
Great service , order was delayed however I was kept informed of the drivers whereabouts etc and the driver was very friendly and helpful as I am on crutches currently .
I had an amazing experience with Primal…
I had an amazing experience with Primal furnishings from start to finish! Polite, informative service helped me find my perfect sofa. Thank you very much!
Lovely sofas great delivery kept in…
Lovely sofas great delivery kept in touch with me all the way would take alot for me to go anywhere else thankyou
Great service
Great service , beautiful Verona footstool , excellent quality , happy customer
Great service
Easy to order. Good value for money
Kept informed of progress of my order and delivery.
Amazing sofa
Honestly the sofa was so quick! Amazing service, I phoned before ordered as I needed some more information on a sofa. The gentleman answered right away, so polite. My sofa is ABSOLUTELY stunning. I’m in love with it!!
Good communication from the company
Good communication from the company. If I had a query, I emailed them and got a call back within a couple of hours. Really polite and helpful delivery guys too!
Excellent customer service from start…
Excellent customer service from start to finish even delivery drivers very friendly. Kept me updated all the delivery date also time ..Brought sofa in unpacked and took all packaging away with them...Would definitely recommend this company..10/10... 👌
Absolutely stunning sofa couldnt think…
Absolutely stunning sofa couldnt think of anything better, smashing delivery Sam was so helpful full setup and delivierd upstairs to my aparment. Really made my place feel like a home
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