Customer service never called back, but they did react on email.
Did a mistake when ordering as there were two Windows opened towards webshop, so wrong items (from the other window) were added to my order. Wrote immediately to the email to the stated contact mail, and tried to call the customer service as well to cancel the wrong items.
Never heard from customer service despite I left message twice on the answering machine. However next workingday afternoon I did get respond on my email and got my wrong order cancelled.
The items did arrive in good condition after 4 working days, eventhough it was going to be shipped out of country.
Had the customer service responded on my phone calls, or the email was responded sooner, then this would have been 5 stars experience, but the uncertainty of not getting response caused this low rating. I was actually wondering if this company was a fake one during the way.