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Smog-store.com Reviews 517

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TrustScore 5 out of 5

4.9

Tobacco shop
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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, noting that orders arrive quickly and in good condition. Many people appreciate the smooth ordering process, from payment to shipment, and the excellent customer service provided by the polite and helpful staff. Consumers are also satisfied with the product selection and the ability to obtain items not available in their own countries. However, some customers experienced minor delays with their orders, and a few received incorrect items. Despite these occasional issues, reviewers generally found the service to be reliable and the company responsive in resolving problems.

What people talk about most

Delivery service

Reviewers express satisfaction with the delivery service. Customers consistently highlight fast shipping,... See more

Order

Clients share positive opinions on order. Many customers report that the ordering process is smooth,... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the company for being easy to... See more

Product

Reviewers highlight positive aspects of the product, often praising the ease of selection and smooth payment... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything went smooth. From ordering to payment and shipping to Denmark 👍🏻good products - nice packaging and customer service kept me updated from start to finish. Only wish is to be able to pay o... See more

Rated 5 out of 5 stars

I'm so glad I found this store. The people were very polite, they answered all my questions before I placed my order, there's a large selection of products on the website, and the delivery was super f... See more

Rated 5 out of 5 stars

I ordered for the first time but I won’t be last for sure! Everything went so smooth from payment to shipment with tracking number. Packaging couldn’t be any better too. Very responsive and active cus... See more

Rated 5 out of 5 stars

I ordered before the Hollidays several Terea's. Unfortunate they send the wrong ones. Smog-store inmidiate send the right ones whiteout any problems. And no extra charges. Great Service.

Company details

  1. Tobacco shop

Written by the company

TEREA, DELIA and LEVIA for IQOS, NEO, VEO, RIVO and VIRTO for glo, FIIT for LIL delivery throughout Europe. Buy TEREA online. Best service and fastest delivery.

Contact info

4.9

Excellent

TrustScore 5 out of 5

517 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Everything was worth 5 stars

Everything went smooth. From ordering to payment and shipping to Denmark 👍🏻good products - nice packaging and customer service kept me updated from start to finish. Only wish is to be able to pay online with fx Mastercard. I recommend this online store ☺️

15 September 2025
Unprompted review
Rated 5 out of 5 stars

The First time they shipped my package…

The First time they shipped my package it didn’t arrive and was taken by someone else, however after I told them I did not receive my package, they immediately resend a new package which did arrive. Very trustworthy company, and great customer service. The payment via Bank Transfer seems shady but trust me it is worth it. 10/10 would recommend

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Recommended

Great communication and fast delivery.Highly recommended.
I could find Neo cigarettes that are impossibile to find here in Italy.

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Love this shop

Love this shop. Great range of cigarettes which I cannot find in the shops in France and very reactive customer service. Can’t fault them with anything. Amazing

26 July 2025
Unprompted review
Rated 5 out of 5 stars

Perfect

I was sceptical at first, but in the end the service is really good!
They contact you short after you make the payment and they stay in contact with you all the long.
I got my order in one week :)
Je le conseille vivement !!

1 July 2025
Unprompted review

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