Not worth the time or money is unfair…
Not worth the time or money is unfair site to me is scammers therefore don't even board to register
6 April 2026
Unprompted review
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Company details
Written by the company
When you’re in your prime, success comes naturally, which is why at Prime Casino we’re inspired and motivated to bring all our players an unparalleled online gaming experience that moves beyond expectations. Since 2005 we’ve given online casino players an unprecedented selection of online casino games; release more new games each month than any other site and offer an exceptional choice of promotions and features. By partnering with industry leading providers, we’re able to offer a huge selection of exciting promotions, all supported by the leading technological advancements provided by the SkillonNet platform. Our mission is to provide our customers with an unprecedented online casino experience, one that transcends the ordinary! Continue reading to learn more.
Contact info
United Kingdom
- support@primecasino.com
- primecasino.com
2.2
Poor
13 reviews
Replied to 72% of negative reviews
Typically replies within 1 week
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Withdrawal times are ludicrous
Withdrawal times are ludicrous. Robot chat is useless. No real person is ever on the chat. CON
20 January 2026
Unprompted review
Reply from Primecasino
Hi There,
Thanks for sharing your feedback and we’re sorry to hear your experience hasn’t been a positive one.
Withdrawal times can vary depending on the payment method used and whether standard account checks are required, but we understand how frustrating any delay can feel. Our team does process withdrawals as quickly as possible once all checks are complete.
We also appreciate your comments about live chat. While our chatbot helps with common queries, our support team is available to step in when needed, and your feedback has been noted as it helps us improve how support is accessed.
If you’re currently waiting on a withdrawal or need assistance with your account, we’d be happy to help if you contact us directly with the details.
The PrimeCasino Team
After a small withdraw in this house
After a small withdraw in this house, deposit the amount that I deposit and play the game that I play always ZERO, no game bonus(free spins), payouts are ridiculous, what a big coincidence this happen after a small, really small withdraw., but like always, it's random fault.
Stay away from this house or after one withdraw, RUN away.
30 December 2025
Unprompted review
Got a 25 p bons on account…
Got a 25 p bons on account staedthousands and still cat withdraw costhere a 25 p bonus on there no information how to play as getrid of it I've got 100 in my account and no idea how to do this 25 bonus but I know I've talked thousands and tried speaking onchat no use gambling comision I think
17 December 2025
Unprompted review
Easy to use website fast and effective…
Easy to use website fast and effective payouts as brilliant chat when needed help etc would advise
15 November 2025
Unprompted review
If I could give negative stars I would
If I could give negative stars I would. Please please do not use this casino app. If you do make sure you read and understand thoroughly the T&Cs as they will wipe your balance out if you do t understand the bonus conditions. I lost in one swipe thousands as I’m relatively new to online casinos. Went to withdraw £1050 and had a bonus of £24. Cancelled the bonus annd with no warning lost £1050 as well and there is no come back at all, the so called support team seem to think it’s funny at prime who are a sister company of Genting that this happened. When asked why no warning this would happen told it’s in the Ts and Cs which is fine but at least give a warning when cancelling bonuses that this is going to happen. Please please do your research and avoid this terrible company and all its sister sites.
3 August 2025
Unprompted review
Reply from Primecasino
Hi There,
We're sorry to hear about your experience and understand how frustrating this must have been. It’s important to clarify that this review has been posted on PrimeCasino, though the situation you described appears to have occurred on GentingCasino as you stated. While we are part of the same group, each site operates independently and may have slight variations in how features or communications are handled.
Regarding bonus cancellations: in accordance with our terms and conditions, cancelling an active bonus can result in the removal of both the bonus and any associated winnings. However, we take feedback seriously and are always working to improve how we communicate these scenarios to avoid confusion.
As we don’t have your account details, we kindly ask you to reach out to our support team so we can look into this more closely and ensure you receive the correct information for the casino in question.
The PrimeCasino Team
Terrible allowing people to bet but not…
Terrible allowing people to bet but not allowing withdrawal saying its for your protection real bad scam avoid at all costs after excepting all information and to say they can do it when they want as protection
22 July 2025
Unprompted review
Reply from Primecasino
Hi There,
We’re sorry to hear about your frustration. We understand how upsetting it is to be able to deposit and play but not withdraw, especially when this feels unfair. Please know that any account restrictions or withdrawal reviews are carried out to meet regulatory requirements and ensure safer gambling, and these decisions are never taken lightly.
If you would like us to look into your account to explain the situation clearly, please reach out to our support team directly or update this review with your username so we can assist further. We value your feedback and would like to resolve this for you as soon as possible.
Ther PrimeCasino Team
Stopped me with drawing hundreds of…
Stopped me with drawing hundreds of pound won't allow me to withdraw but still allow me to bet but say it's protecting me great thieving money to your trustpilot as people see how popular my account is can see you for the rogues you are don't even message me unless it's fixed
22 July 2025
Unprompted review
Reply from Primecasino
Hi There,
We’re sorry to hear about your experience. We completely understand how frustrating this must be. Please know that withdrawal restrictions are never intended to cause distress but are part of our commitment to safer gambling and regulatory requirements.
As we don’t have your account details here, we’d really like to review this further for you. Please reach out to our support team directly or update this review with your username so we can investigate and resolve this as soon as possible.
Thank you for your feedback, and we hope to restore your confidence in us.
The PrimeCasino Team
i play alot of casino sites but this…
i play alot of casino sites but this has got to be one of the worse ones.
i played this morning it took forty spins to get a bonus on bonus fruits then the bonus was only £22 for £1 spins it then took me over 100 spins to get a second bonus this time was a bit better £46 again £1 spins then nothing so all in all i spent £170 to get a total of £68 bonus yet they claim rtp is around 96.8% just goes to show how rigged this site is avoid at all costs
21 July 2025
Unprompted review
Reply from Primecasino
Hi Roy,
We regret that your recent experience has led you to question the fairness of our games. Please rest assured that fairness is at the core of what we do, and our games are regularly tested to meet strict industry standards using random number generators (RNG).
If you have any questions about how our games work or need assistance, don’t hesitate to contact our support team. We’re here to help and address any concerns.
Thank you for giving us the opportunity to improve your experience.
The PrimeCasino Team
Hilarious how the response is identical…
Hilarious how the response is identical to the next person so interpersonal and caring also I did "reach out via email" and received no response there a sub set of mega casino, spin genie & prime casino they all have to odds stacked against them off great customer support yet all it is, is AI with a list of 10 response and won't go out side of that save your money people.
30 June 2025
Unprompted review
Reply from Primecasino
Hi There,
We’re sorry to hear about your experience and for any frustration caused. We always aim to provide genuine support and apologise if you felt otherwise. We’d really like to look into this further for you – please reach out to our support team so we can assist, or alternatively, you can update this review with your username and we’ll contact you directly to resolve your concerns as soon as possible.
The PrimeCasino Team
Stay away of this company
Stay away of this company, they have a lot websites with a diferent names.
They just eat your money nothing else. I had 50 free spins and I can’t even play, because show up a error all the time. This site it’s just for eat money. BE AWARE
28 May 2025
Unprompted review
Reply from Primecasino
Hi There,
We are sorry to hear about the issues you have faced.
If you still need assistance, please contact our support team on chat or send an email to support@primecasino.com with further details and we will be happy to assist you further.
Thanks for understanding,
The PrimeCasino Team
Would not recommend this site so much…
Would not recommend this site so much money spent on here and hardly get any wins and when you do get wins they are only small ones .keep well away 😡
27 July 2024
Unprompted review
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