Prime Prometics Reviews 3,056

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 1,914 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their quality and how well they perform. Many people appreciate the user experience, finding the products easy to use and effective, especially for mature skin. Reviewers frequently mention the excellent customer service and the helpfulness of the team. However, some customers experienced issues with their orders, including items being lost or incorrect. A few other people also felt that certain products, like eyeliners, ran out quickly or had issues with application, such as breaking tips or dry mascara.

What people talk about most

Product

Customers consistently express satisfaction with the products, especially the mascara and color-changing... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the mascara for not clumping,... See more

Order

People report ambiguous experiences with order. Many customers praise the ease of ordering and quick... See more

User experience

Consumers find user experience to be positive. Many reviewers praise the ease of application for products... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the exceptional, amazing,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the products, for myself as a senior, now buying as a gift for my daughter who is in her 50’s as she loves them too. But know I have to careful as there may be an international fee depending on w... See more

Rated 4 out of 5 stars

I gave this product four stars because we are still getting to know each other. My eyelashes are short and one set grows sideways. I am trying to apply the mascara without it looking clumpy. Removing... See more

Rated 4 out of 5 stars

My blue, sensitive eyes love this mascara! I purchased the Smoky and Mulberry. The eyeliner not so much because the tip keeps breaking off, so I won't be buying it again. Received several emails w... See more

Rated 4 out of 5 stars

The customer service is great. I have needed to contact them a couple of times and they have been really helpful. They do keep running out of stock of one of my items, but I guess that’s good from th... See more


Company details

  1. Cosmetics shop

Written by the company

At Prime Prometics, we empower women over 50 to embrace their natural beauty and redefine aging on their own terms. Our pro-aging beauty solutions are designed specifically for mature women, using kind ingredients and formulas that nourish, protect, and elevate mature beauty. Through our products and community, we inspire confidence, celebrate individuality, and foster a movement that honors the beauty, wisdom, and strength that come with age.


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
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1-star

Replied to 5% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Prime Prometics is #1 For Me!

The product came within a week or so. I was VERY SKEPTICAL at first. But from the first time I used it I was SOLD! I rarely use foundation because I find it hard to get one to match my skin tone. This product glides on easily and blends flawlessly onto my skin. I just ordered the moisturizer, firming cream, mascara and two different shades of lip color. Exciting to find what may just be my “forever” make-up line. 🤗

2 May 2026
Unprompted review
Rated 1 out of 5 stars

Paying To Return to the USA

I brought their products in good faith checking they were NOT made in China. When they arrived it had made in the PRC on the boxes. When questioned they said it was a China-based distribution facility.
Still not happy I asked for a refund, no problem. It has to be returned to the USA and tracked, will cost £20+. So beware.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Mascaras and eyeliners

Before that my eye have plm, sore and itch so I saw it, thought why not try so I have three different colours mascara also three colours eyeliner those is match colour that I been use it, love it and comfortable. But I wish there have a more different colours like royal, emerald else that would be great!.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Airbrushed primer, etc.

Airbrushed primer: so far, this primer is very good. I just received it and have used it a couple of times and my first initial thoughts were that I really liked this primer; easy to use, very complimentary and I feel that my face is not as oily as usual.
Mascara: these new shades are the bomb! I like all of them because they are so subtle; not in your face shades like other brands. To me, they each can replace the black shade.
Eyeliner: these shades are just as good as the mascara shades. All of them are wonderful and easy to use.
Matte eyeshadow: I simply love these because they are so easy to use, they have staying power and you just use a finger to pat and blend. One thing I have found and do not like with these is that at a point soon after using, the color stick is loose inside and has to be manually moved by hand up/down.
Foundation: both types of foundation are very good and I haven’t decided which one I like better so I have kept them both.
Makeup remover: so far this liquid has removed everything it’s supposed to.
Forever lip stain: I’ve ordered one of these and have not received as yet but am looking forward to receiving and hoping it will be as great as it looks.
Concealer: this pencil is very creamy and easy to use; I like it!
I like the lip oil, the eyebrow pencil, etc., and face creams. Thank you, Prime Prometics, for having such good products! Kathy Roberts

1 May 2026
Unprompted review
Rated 1 out of 5 stars

Misleading and miscommunication

I cannot review the products since I did not receive it and perhaps won't ever get it. Placed and order 4/27, received confirmation email and shipment notification email, then today got SMS and email stated the following : "Your package could not be delivered. Our UniUni driver will return your package to a UniUni service point and we will send you another email when it is ready for pick up." All this is total misleading - no one attempted to deliver the order, I was at home the entire day; and pick up part is not even funny, pick up from where? Pick up was never mentioned when I placed this unfortunate order. Would NOT recommend to order from this company!

1 May 2026
Unprompted review
Rated 5 out of 5 stars

I am SO happy with my Prime products!!!!!

I am SO happy with my Prime products! This is the first time I’ve tried a tubing mascara and I love it! I have the mulberry PrimeLash mascara. It is easy to apply and lasts all day without annoying flakes. It isn’t as easy to remove as the company says. I find that if I just use my normal eye makeup removal oil, it is much easier and less messy to remove. I also just started wearing the PrimeEyes Glide eyeliner. I have it in smoky. It is amazing! I will never use another eyeliner again! It glides on and stays on! It doesn’t transfer to my upper lid area like my other eyeliners do. I honestly can’t say enough about this eyeliner!!! Worth every penny! Prime Prometics has another very satisfied customer!! Thank you!! A+++

1 May 2026
Unprompted review
Rated 5 out of 5 stars

So I never post reviews

So I never post reviews, but feel strongly enough about the product that I don’t have any hesitation. I purchased the foundation and mascara and really enjoying using makeup again. Foundation matches my skin perfectly. The mascara is old person fool proof. It stays put. I can’t wait for my next purchase.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful Product & Company

Prime Prometics is such a wonderful company. I purchased the color changing foundation and immediately loved it. The coverage and the matching blows me away every single day. Every time I put it on I continue to be surprised that something that comes out of the bottle white completely goes on to completely match my skin tone.

After about a month I noticed that foundation was coming off after applying on things such as napkins, etc. I reached to customer service to ask for advise and received an answer well before the promised response time. I used the tips & tricks they outlined including making sure that I wash my brush more frequently and it resolved the problems.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

I am really enjoying Prime Prometics…

I am really enjoying Prime Prometics products and their customer service is exceptional. I feel like the products are ideal for mature skin. The mascara is great - not clumpy and lasts until you take it off. Looking forward to trying even more of their products in the future.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Best and easiest mascara I have ever used

I am 80 years old and had long given up on eyelashes and mascara. Everything I had tried previously clumped and wouldn't stay on. At 60 ( I think the last time I wore mascara) I had racoon eyes. I decided to try Prometics after seeing the ads.First I have to give a shout out to the lash growth serum. After using for a month my lashes are longer and darker. Because I have thicker lashes, applying the mascara is a breeze. I don't use it daily, but it has certainly elevated my "party look".

15 January 2026
Unprompted review
Rated 5 out of 5 stars

The mascara

The mascara, the eyelash serium, and the green emerald cream eyeshadow have exceeded my expectations. I am also very satisfied with the color-changing foundation. Customer Service has been phenomenal. I will be shopping with PrimePrometics for a long time to come!!!

22 April 2026
Unprompted review
Rated 5 out of 5 stars

I was skeptical about trying another…

I was skeptical about trying another online mascara asi have tried so many, but I am so thrilled I did ! I am usually a die hard Thrive mascara fan . I saw the side by side comparisons and I decided to give it a try . I also really wanted to try the mulberry shade . After trying the comparison at home I was hooked ! It’s the real deal ! The mulberry shade is perfect for my blue green eyes . It goes on so light you don’t even notice you have anything on your lashes . Easy to take off . Definitely my new favorite mascara !

16 April 2026
Unprompted review
Rated 5 out of 5 stars

I found my ‘MakeUp Home’

I found my ‘MakeUp Home’. I am 68 and more of a natural look gal and came across the line when I found the grey line powder for my hair! Then the magical color changing foundation had me hooked! I still can’t believe it or explain it but all my besties and my daughters in their 40’s are wearing it now too! I almost quit wearing mascara with my aging eyelashes and tried the mascara and I can not say enough about it, does not clump, lengthens, looks natural and I’m getting compliments from them all! I even tried the lips for a wedding lol I had almost given up and Prime came along. Best thing I can say - what do you to lose? They stand by their product .. so give it a try .. I love it!

30 April 2026
Unprompted review
Rated 5 out of 5 stars

I think this is a keeper!

I have tried many products for my foundation make-up. I have rosacea, brown spots and uneven tones on my face. I finally tried Prime Prometics Color Changing Foundation. I only have used it twice but already I think this is a keeper! Evens my tone out and pretty much stays on longer than any other face makeup I have used. I am feeling very optimistic about this product!

30 April 2026
Unprompted review
Rated 4 out of 5 stars

Goo customer service

The customer service is great. I have needed to contact them a couple of times and they have been really helpful. They do keep running out of stock of one of my items, but I guess that’s good from their point of view!

1 May 2026
Unprompted review
Rated 5 out of 5 stars

During and after menopause I noticed…

During and after menopause I noticed that my "tried and true" products weren't working for my skin anymore. They just didn't feel or look right. I spent a lot of time (and money) trying to find something that would work for my "mature" skin and I finally did! Prime Prometics is the only foundation I'll use now.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

I am 76 and have a hard time finding…

I am 76 and have a hard time finding makeup. I ordered the color changing foundation. It did not give me the color I needed. I contacted the company and they refunded my money, no questions asked. I appreciate their kindness and following through with their guarantee as promised.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

I’m glowing & hydrated!

I started out using the goes on white foundation, mascara & eyeliner. After years of trying to match foundation to my skin color & spending a fortune, I was astounded by the foundation color change on my face & the glow it gives. My skin is thin & very dry. Prime was like using an expensive moisturizer that was hydrating my skin. I have never liked thick makeup trying to cover all my imperfections on my face. Yes I have dark spots, deep wrinkles, etc. I am 83, & have earned every wrinkle. Prime foundation absolutely changed to my natural skin color & definitely does not settle into wrinkles. No it doesn’t cover every flaw, but softens them. I have already ordered another bottle because so impressed with it. Very impressed with eyeliner & mascara. Lashes don’t look dried out & no smudge. Liner goes on very easily & smoothly. Quick delivery! I will be ordering more products from this company! Very pleased!

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Forever Lip Stain

I'm very happy with the Forever Lip Stain (Rosewood). I've never tried lip stain before, but this product does what it promises. I like it so much that I ordered it again in the same color. Repeat customer 👍
Prime Prometics does a great job with communication and emailing about their other products and promotions.

30 April 2026
Unprompted review

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