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Prime Time Boilers & Solar Reviews 

3,770
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 543 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff and engineers are exceptionally helpful, polite, and efficient during home installations. People also appreciate the smooth communication, thorough explanations, and tidy work left behind after the job is successfully completed. However, some customers also noted frustrating issues with customer service and communication after the installation was finished. Some people experienced difficulties reaching out for support or felt that third-party contractors lacked proper care when fitting equipment. A few reviewers expressed disappointment regarding delayed responses, unreturned calls, and unexpected problems with their heating setups.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as extremely friendly,... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising helpful staff, efficient... See more

Product

Customers consistently note ambiguous experiences with product, as reviewers report mixed satisfaction... See more

User experience

Users describe positive interactions with user experience, noting that the whole process is smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Right from initial contact by phone process of ordering new boiler was really easy and quick. Survey carried out remotely to discuss boiler and where it is to be fitted made process really easy. Boile... See more

Company replied

Rated 5 out of 5 stars

I had AC installed in my son’s bedroom and from start to finish the service was amazing. From my video call to the 2 lovely guys that came to do the installation the electrician man and the lovely... See more

Company replied

Rated 5 out of 5 stars

We had our boiler installed last year by Prime Time and Simon their Service Engineer came to perform the annual service. He contacted us 30 minutes before his arrival to let us know when he would arri... See more

Company replied

Rated 5 out of 5 stars

Great business, highly recommended, great experience from start to finish , stress- free!!!!At first we had a video call with the lovely Ralph who gave us a very competitive quote,we booked the ins... See more

Company replied


Company details

  1. Gas installation service
  2. also in
  3. Boiler supplier
  4. Gas engineer
  5. Gasfitter
  6. Heating service
  7. Solar Energy Contractor

Written by the company

Welcome to Prime Time Boilers & Solar, your go-to guys since 2010. We are a local independent boiler & solar business that puts the customer at the forefront of everything we do. Our Gas Safe approved boiler engineers have over 50+ years combined experience, and our MCS approved solar installers have over 35+ years combined experience. On top of this, we understand our customers needs, we offer flexible installation dates (for boilers this can be the next day), we have a huge range of finance options available (including £0 deposit and 0% APR options) and we offer generous warranties (up to 12 years for boilers, and up to 30 years for solar panels) for total peace of mind. Furthermore, We are currently offering an additional £200 off for every boiler or solar system fitted, and for a limited time only we are also offering a free Honeywell Home thermostat (for boilers) or PV monitoring device (for solar systems), which can help you turn your property into a learning, energy saving, family home. Now that's what we call Prime Time deals. Don't delay, give us a call or enquire online today and see how much you can save.

Your Go-To Guys Since 2010

Written by the company

Huge Range New Boiler Brands
We supply and install a range of leading brands, including Worcester Bosch, Vaillant, Ideal, Baxi, Viessmann, Glow-Worm, Keston, and Vokera, with warranties of up to 12 years available on select models.
Huge Range Of New Solar Brands
Including SunPower, Enphase, Jinko, Trina, SolarEdge, and Canadian solar panels, with warranties of up to 30 years available on select models.
Same Day Survey Available
We offer flexible booking dates (same day if needs be) to suit your needs. Life is hectic enough, we like to make it completely hassle-free.
2 Years Workmanship Guarantee
We provide a 2-year workmanship guarantee on all installations, ensuring even greater peace of mind.
0% Flexible Finance Options
We offer a wide variety of finance options for all our products, including £0 deposit, interest-free plans, and the option to pay nothing for 12 months. Finance plans start at just £9.99 per month.
Get A Hassle-Free Online Quote
Complete our quick form to receive a quote and discover how much you could save today!
Over 100,000 Free Quotes Generated
No, there isn't a typo, we really have generated that many quotes since 2010. it only takes a minute to receive a stress-free estimate that goes straight into your inbox.
Where Our Specialists Are Based
Our MCS And Gas Safe Approved Specialists cover a wide range of areas including London, Essex, Cambridgeshire, Sussex, Northamptonshire, Hertfordshire, Bedfordshire, Norfolk, Suffolk, Oxfordshire, Berkshire, Buckinghamshire, Kent, Wiltshire and Hampshire.
Who We Work With
We have a huge range of partners, these partners include Google Nest, Hive, Tado and Honeywell, not forgetting partnerships that we have with all major boiler and PV brands.
Clean And Tidy Promise
With every installation, we ensure no mess is left behind. For all jobs, we use plastic protective sheets on the floors we work on and remove any parts (if applicable) and rubbish. This ensures your home looks just as it did before the installation.
Other Services We Offer
We don't just specialise in installing gas boilers, PV systems, oil boilers, and heat pumps; we also provide one-off servicing or monthly maintenance plans for any of these products.

2 Year Workmanship Guarantee

On All Products Installed

On All Products Installed
Whether you want to cut your energy costs with a new A-rated boiler or heat pump, or take charge by generating and storing your own energy with solar panels, we’ve got you covered. Every installation is backed by our reliable 2 year workmanship guarantee, no exceptions.

Contact info

Over 10,000+ Happy Customers

We are a leading installer of energy-saving products, save today!

4.7

Excellent

TrustScore 4.5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 2% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(3,770)

540 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Combi boiler installation

Great service..Arrived exactly when they had said and completed the work with minimal disruption to the rest of the house.When there were issues and problems to overcome they were sorted professionally and quickly..The installer Callum was a top bloke and went above and beyond working late on the Friday to get job done to a point he was happy..

23 August 2026
Prime Time Boilers & Solar logo

Reply from Prime Time Boilers & Solar

That’s brilliant to hear Stef, the feedback provided will be passed on to the relevant members that were involved with your installation. If you have any further questions then please feel free to call or email us.

In addition, if you get a spare moment, please also feel free to share your experience on either our Google or Checkatrade page.

Rated 5 out of 5 stars

Very straight forward

Very straight forward. Booked it and installed in a relatively short time and a month later we’ve had no issues at all. I would definitely recommend this company, engineer and the helpful customer service people.

28 July 2026
Unprompted review
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Reply from Prime Time Boilers & Solar

Hey Mary, feedback like this means a lot to us and we are so happy to hear that your installation went smoothly with minimum fuss. If you have any further questions then please do not hesitate to call or email us.

On one final note, please feel free to also write a review on our Google or Checkatrade page, on top of this you can also give us a like on Facebook to stay informed about the latest boiler news.

Rated 5 out of 5 stars

Amazing - can't fault Prime Time

What can I say about getting my solar panels installed by Prime Time? It was a pleasure working with Nathan and the team from start to finish.

I actually switched from another company to Prime Time after their pitch, and I'm so glad that I did - I got a much better deal across the board by working with Prime Time and they treated me with the utmost respect as a customer - no question was unanswered, and each interaction was positive and reassuring.

The installation occurred when they said it would, to budget and to time - can't fault this experience.

If you're looking for a solar panel installation I have no hesitation in recommending Prime Time.

23 August 2026
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Reply from Prime Time Boilers & Solar

Hi Lee, thank you for your 5 out of 5 review, it’s great to hear that you are happy with the end result and we are sure that you will also start to see big changes in your energy costs too.

In addition, if you do get a chance, please feel free to leave us a review on our Checkatrade page (you can find us under the name ‘Prime Time Solar’).

Rated 5 out of 5 stars

From contact to site visit to install

From contact to site visit to install, the Prime Time team was communicative and helpful. We had questions about heat pumps and air conditioners and what would work best for our home. Prime Time answered our questions and made sure we were happy with the install and product.

14 July 2026
Unprompted review
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Reply from Prime Time Boilers & Solar

That’s brilliant to hear Andrew, the feedback provided will be passed on to the relevant members that were involved with your installation. If you have any further questions then please feel free to call or email us.

In addition, if you get a spare moment, please also feel free to share your experience on either our Google or Checkatrade page.

Rated 5 out of 5 stars

All round great service from the…

All round great service from the planning to the install.

30 July 2026
Unprompted review
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Reply from Prime Time Boilers & Solar

Mosbourn, we really appreciate that you have taken time out of your day to write this positive message, on behalf of Prime Time Boilers we would like to thank you 😊. In the meantime, if you have any questions about your new boiler then you know what to do (give us a call or send us an email).

Furthermore, if it’s not too much trouble, please feel free to continue spreading the word about our company on either our Google or Checkatrade page.

Rated 5 out of 5 stars

Great service

Great service, clean professional install, would highly recommend

17 July 2026
Unprompted review
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Reply from Prime Time Boilers & Solar

Thank you Tim for your comments, we will be passing this information over to the team members involved in your installation. In the meantime, if you have any queries then all that you need to do is give us call (there’s no chat bots in our business, just real people to talk to😊).

Please don’t forget that you can also leave us an extra review on either our Google or Checkatrade page.

Rated 5 out of 5 stars

All good

All good easy to talk to got the job done will recommend might have them back next year

27 July 2026
Unprompted review
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Reply from Prime Time Boilers & Solar

Hey R Collins, thank you for your lovely comments and spreading the word about Prime Time Boilers. If you have any questions about your new boiler, then please do not hesitate to call or send us an email.

In addition, if you do get a chance, please feel free to also write a review on our Google or Checkatrade page 😊.

Rated 5 out of 5 stars

Quick and efficient always responded to…

Quick and efficient always responded to emails clean tidy Work very pleased

13 July 2026
Unprompted review
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Reply from Prime Time Boilers & Solar

Hello Justin, Prime Time Boilers would like to thank you for your fabulous review, this really does help our business as this shows potential customers that they can buy with confidence from us. If you require any further assistance then please feel free to send us an email or give us a call.

Finally, if you do get a chance, feel free to write another review on our Google or Checkatrade page.

Rated 5 out of 5 stars

Mark the senior servicing engineer from…

Mark the senior servicing engineer from prime time boilers came to do my annual checks and service. He was very friendly helpful and understanding as I was having my kitchen remodelled at the time and that did not faze him at all he just worked around them completing the jobs he had to do 👍

31 July 2026
Unprompted review
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Reply from Prime Time Boilers & Solar

Hi Tina, on behalf of Prime Time Boilers we would like to thank you for your fantastic review, comments like yours enables other potential customers to make informed decisions as to whether they wish to use us. Remember, if you require any further assistance later on down the line then all that you need to do is drop us an email or give us a call 😊.

P.S if you haven’t done so already, please feel free to write a review on our Google or Checkatrade page

Rated 5 out of 5 stars

Vincent was very pleasant

Vincent was very pleasant,
Done the job in record time
Very tidy

17 August 2026
Unprompted review
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Reply from Prime Time Boilers & Solar

Wow, thanks Sandra for your kind words, as mentioned after your install, if you have any further questions then all that you need to do is give us a call or send us an email.

In addition, if it’s not too much trouble, please could you also leave an additional review on either our Google or Checkatrade page.

Rated 5 out of 5 stars

Great service

Great service, Mark the servicing engineer was very efficient and professional.

18 August 2026
Unprompted review
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Reply from Prime Time Boilers & Solar

Well M, what an excellent review, comments like this is what encourages potential customers to choose us as opposed to other businesses (helping us to thrive and for good reason). If you have any further questions about your new boiler then please feel free to send us an email or give us a call, there’s no robots in our business, just boiler specialists 😊.

Also, please feel free to keep up the review work by sharing your experience on either our Checkatrade or Google page.

Rated 5 out of 5 stars

The whole process was nice and easy

The whole process was nice and easy. From the survey to the installation. Would highly recommend these guys

16 August 2026
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Reply from Prime Time Boilers & Solar

Hi Darren, that’s fab news and we are very pleased that you gave our service a 5 out of 5 rating. For us, in advertising nothing is more powerful than word of mouth and this is word of mouth online. Thank you for helping to support our business as without people like you we would just not exist. If you have any queries about your boiler install then feel free to give us a buzz.

Also, lets stay connected, give us a like on Facebook to keep up to date with the latest boiler news, furthermore, feel free to also write an additional review on our Checkatrade or Google page.

Rated 5 out of 5 stars

helpful & thorough engineer who…

helpful & thorough engineer who completed the service promptly & efficiently

17 August 2026
Unprompted review
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Reply from Prime Time Boilers & Solar

Hey John, feedback like this means a lot to us and we are so happy to hear that your installation went smoothly with minimum fuss. If you have any further questions then please do not hesitate to call or email us.

On one final note, please feel free to also write a review on our Google or Checkatrade page, on top of this you can also give us a like on Facebook to stay informed about the latest boiler news.

Rated 5 out of 5 stars

A really professional job

Daryl was really professional from start to finish. Even when an additional part was required to ensure the boiler could still be fitted in a day, he went out of his way to source the part & collect it himself.

The area was left tidy after finishing, he assisted with the Hive set up and explained everything we needed to know to operate the Hive and boiler.

14 August 2026
Unprompted review
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Reply from Prime Time Boilers & Solar

That’s brilliant to hear Chris, the feedback provided will be passed on to the relevant members that were involved with your installation. If you have any further questions then please feel free to call or email us.

In addition, if you get a spare moment, please also feel free to share your experience on either our Google or Checkatrade page.

Rated 5 out of 5 stars

All round excellent service

We would thoroughly recommend Primetime Solar. When we first enquired, Andy was extremely helpful, explaining options in a non-pushy way, and listening to our requirements and concerns. Any questions we had were answered clearly and we felt we had all the necessary details to make an informed decision about whether to proceed. Nathan then promptly organised a survey, and once the all clear was given, we were booked in for the job within a couple of weeks.
Conor and Chris did an excellent job installing the panels and the electrics. Professional, tidy, and friendly, explaining the system and how to use the phone app when completed. Nathan then promptly followed up with the documentation and, along with Andy, he has continued to be very helpful and available following installation.
We are very happy that we finally have solar panels (and a battery) after many years of considering it, and we’re delighted that we chose Primetime Solar to do the job!

5 August 2026
Unprompted review
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Reply from Prime Time Boilers & Solar

Thank you John, your 5 star review means a lot, if you have any queries about your new system then please feel free to give us a call or send us an email.

Also, if you get a spare moment, feel free to share this experience on our Checkatrade page (look us up under the name ‘Prime Time Solar’).

Rated 5 out of 5 stars

From the quote process to the install…

From the quote process to the install of our solar panels there was clear communication and any minor install issues were dealt with swiftly.

14 August 2026
Unprompted review
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Reply from Prime Time Boilers & Solar

Hi Saran, thank you for your 5 out of 5 review, it’s great to hear that you are happy with the end result and we are sure that you will also start to see big changes in your energy costs too.

In addition, if you do get a chance, please feel free to leave us a review on our Checkatrade page (you can find us under the name ‘Prime Time Solar’).

Rated 5 out of 5 stars

Absolutely fantastic service from the…

Absolutely fantastic service from the quote stage up to the day we had our boiler installed. Everyone was very friendly and made sure that our boiler is installed with minimal impact to our property.
Thanks very much and we will definitely recommend you to our friends and neighbours!

9 August 2026
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Reply from Prime Time Boilers & Solar

Thank you Cristina for your comments, we will be passing this information over to the team members involved in your installation. In the meantime, if you have any queries then all that you need to do is give us call (there’s no chat bots in our business, just real people to talk to😊).

Please don’t forget that you can also leave us an extra review on either our Google or Checkatrade page.

Rated 5 out of 5 stars

Darling was amazing let me know when he…

Daryl was amazing let me know when he would be arriving 20 mins before he was very kind and listen to the old lady. Kind to my cats ( that's always a winner). Got the job done and there was no fuse for me.
Thumbs up to Daryl

4 August 2026
Unprompted review
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Reply from Prime Time Boilers & Solar

Hey Donna, thank you for your lovely comments and spreading the word about Prime Time Boilers. If you have any questions about your new boiler, then please do not hesitate to call or send us an email.

In addition, if you do get a chance, please feel free to also write a review on our Google or Checkatrade page 😊

Rated 5 out of 5 stars

Good service excellent service they put…

Good service excellent service they put my boiler n n a day excellent communication excellent service bleed the heating system good all round service i recommend to n e 1 who want a new boiler

15 July 2026
Unprompted review
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Reply from Prime Time Boilers & Solar

Hello Clive Starr, Prime Time Boilers would like to thank you for your fabulous review, this really does help our business as this shows potential customers that they can buy with confidence from us. If you require any further assistance then please feel free to send us an email or give us a call.

Finally, if you do get a chance, feel free to write another review on our Google or Checkatrade page.

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