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Prime Wheel Enterprises Reviews 8

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TrustScore 3 out of 5

3.0

Vehicle Exporter
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Company details

  1. Vehicle Exporter

Written by the company

"At Prime Wheels Enterprises Japan, we specialize in exporting top-quality Japanese vehicles worldwide, offering personalized service and unmatched reliability. What sets us apart is our commitment to helping clients find the perfect vehicle tailored to their needs and budget, supported by our network of trusted agents and exclusive incentives. With us, you don’t just purchase a vehicle – you gain a trusted partner in the automotive world."

Contact info

3.0

Average

TrustScore 3 out of 5

8 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

This company is a scam I want my $19k back

This company is a scam I’ve ordered a vehicle from prime wheel enterprises since may that’s over 7 months ago, they have failed to deliver or yet refunded me. They take weeks to respond to my complaints, failed to return my calls & then they do uh would talk like reading from a script in front of them. Truly pathetic customer service & individual should not do business with a company like this.

26 May 2025
Unprompted review
Prime Wheel Enterprises logo

Reply from Prime Wheel Enterprises

Dear Valued Client,

Thank you for your feedback and for taking the time to share your concerns.

At Prime Wheel Enterprises, we always prioritize staying connected with our clients to ensure they receive accurate updates and proper support throughout the process.

Please be assured that your order is currently being rechecked, and we are actively working to resolve this matter at the earliest possible time.

Prime Wheel Enterprises is committed to delivering the best quality vehicles and the highest level of service, with the goal of being a trusted auto trading partner for all our clients. We sincerely regret any inconvenience caused by the delay. However, we would like to clarify that a delay does not indicate any wrongdoing or scam.

If your payment of USD 19,000 remains in our company account, please rest assured that your funds are completely safe, and your desired vehicle will be delivered.

We remain fully committed to transparency, professionalism, and customer satisfaction, and we look forward to resolving this matter promptly and clearing any confusion.

Thank you for your patience and understanding.

Sincerely,
Prime Wheel Enterprises

Rated 1 out of 5 stars

DO NOT BUY FROM THEM

Please DO NOT buy from this company. They are scammers. You will send them money and NEVER receive the vehicle. DO NOT DO IT !!!!!!!

20 November 2025
Unprompted review
Prime Wheel Enterprises logo

Reply from Prime Wheel Enterprises

Dear Cara Mitchel,

Thank you for bringing this issue to our attention. We take accusations of this nature extremely seriously, as providing reliable and trustworthy service is the foundation of our business.

We have thoroughly checked our records, including sales, payment receipts, and customer inquiries, but we can find no order or communication under your name, nor any transaction that matches this description.

This leads us to believe there may be a case of mistaken identity, and that this review was intended for a different company.

To resolve this immediately and investigate your claim:

Please provide the exact name, email, or order number used when you sent the money for the vehicle.

Please include the specific date the payment was sent.

We ask you to contact us directly at: info@primewheelenterprises.com so we can investigate this transaction privately and urgently.

If this review is based on an error, we kindly ask that you remove it, as it unfairly damages the reputation of our ethical business.

We are committed to transparent and professional service and look forward to clearing up this confusion.

Sincerely,
Prime Wheel Enterprises.

Rated 2 out of 5 stars

Never again

We ordered some vehicles in the past and know how it sopose to go. Prime Wheel Enterprises was a very bad experience and caused alot of work and communication for us.

Just some things to know before you decide.

If you select a vehicle it has most likely already been sold. When you ask for a refund they will do everything they can not to give your money back. The standard is 120 working days which means 6 months.

Communication is very poor and not proffesional. They were even yelling at me on the phone and threatened to sell the vehicle we paid for.
This is also what they did and posted an add and tried to sell the vehicle to someone else. Luckily we have a small island and were able to manage this.

When you reach out to the company office which is in Japan, they will never reply or get back to you. No email, no call and no contact form.

After some research we found out that this company is not really in Japan but they use different number we were locating back to Pakistan.

Eventually we got a vehicle but it really was a struggle. It took 8 months in total, the problem is that they just don't do refunds. They also pretend to be a big company with departments but this is not the reality.

The company who actually delivered the vehicle also had to do alot to get their money.

So be careful.

29 October 2025
Unprompted review
Rated 1 out of 5 stars

This company is not trust words they…

This company is not trust words they told they going to refund my money if i remove my review and I remove my review and and up now I dont see refund amd when I am calling them they not answering my call so dont do business with them they thief

14 August 2025
Unprompted review
Rated 1 out of 5 stars

This company is the biggest fraud I…

This company is the biggest fraud I have ever seen. They tried selling me a vehicle that is already sold to a customer by another company. They provided me with a so called legit invoice to make a payment where as they knew it wasn't legit business. Also they provided me with a fraudulent b.l document with their name ( prime wheel enterprise) where as they new they wasn't the shippers adding to this they also edited the b.l to add my name when I went to my local shippers they indicated to me this b.l is not valid or legit . When I tired calling them there was no answer apart from they whatsapp messaging me saying sorry vehicle is sold when they knew it was never available for purchase...

29 December 2024
Unprompted review
Prime Wheel Enterprises logo

Reply from Prime Wheel Enterprises

Dear Kern Richard

We are truly sorry to hear about your experience and would like to address this matter immediately. Our company, Prime Wheels Enterprises Japan, operates with integrity, and we always strive to ensure transparency in all transactions.

Could you kindly provide us with more details regarding your concerns? Specifically, we would like to review the invoice and bill of lading (B.L.) in question to investigate the issue thoroughly. We take such matters very seriously, and if there has been any misunderstanding, we would like to resolve it as soon as possible.

Please reach out to us directly via WhatsApp or email so we can clarify the situation and find a way forward.

Looking forward to your response.

Best regards,
Prime Wheels Enterprises Japan

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