Update on my issue with this scaming platform "I have taken legal action with the appropriate authorities including FSCA (Case Reference: 1-394284)" Any face the same issue can join me in my le... See more
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See what reviewers are saying
This is a very convenient crypto hub - you go if you need a crypto purchase, exchange, even trading. Some pairs represented on the account, like SHIB/USD - can never be found on other apps. That said... See more
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An outstanding platform, had never seen before in my 8 years experience of forex trading. So easy and simple, very friendly and yearly bonuses for future trading I lv that, actually primexbt made me t... See more
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in general, the platform is very good, especially the ease of registration, and the fact that it is possible to keep deposits in bitcoins and trade directly from a bitcoin account. this gives me th... See more
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Company details
About PrimeXBT
Written by the company
PrimeXBT offers the only all-in-one platform that allows clients to buy and sell Crypto, and use them to trade 100+ popular markets including Crypto Futures, and CFDs on Crypto, Forex, Indices, Copy Trading, and Commodities.
- In operation since 2018
- 1M traders globally
- 1bn daily trading volume
- Low fees from 0.01%
- 24/7 support
Contact info
Trust Company Complex, Ajeltake Road, Ajeltake Island Majuro, MH96960, Marshall Islands, MH96960, Majuro, Marshall Islands
- support@help.primexbt.com
- primexbt.com
You should know
3.4
Average
398 reviews
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Support that’s got your back
The support at PrimeXBT is pretty dope... they’re quick to reply and actually know their stuff.💬
Had a few hiccups setting up trades, but they helped sort it out fast. They’re chill and professional, but sometimes you gotta wait a bit longer if you wanna talk to an agent instead of a chatbot. I prefer agents and don’t mind the wait.
17 October 2024
Reply from PrimeXBT
Dear Adelaida,
Thank you for your kind words about our support team at PrimeXBT! We're glad to hear that our team has been helpful and knowledgeable in assisting you with your trading setup. We strive to provide both quick and competent support, and we appreciate your patience when waiting to connect with an agent. We understand the value of human interaction, especially when resolving complex issues. Your feedback is invaluable as we continue to improve our service. If you need further assistance or have more feedback, please don't hesitate to reach out at support@help.primexbt.com. Happy trading!
Best regards,
The PrimeXBT Team
One big scam, will not let me withdraw.
Please be warned, this company seems to be very dodgy.
I deposited using my card and made a few trades, I then went to withdraw but did not have enough funds in my account to meet the minimum withdrawal and was told by support to deposit MORE money and then I would be able to withdraw. I did this using another card and attempted to withdraw, a few hours later I received an email saying the withdrawal had failed as the name on the card did not match (the name on my card was my initials and surname, exactly the same as on file). So I then attempted to withdraw to the other card I had on file, again this failed and was not given a reason, the name on this card matched exactly. I was told by support to maybe try depositing more money using a DIFFERENT card (you can only withdraw to a card that you have deposited with) and then trying again (more 5% withdrawal commission for them) I refused to do this. They said maybe in the distant future they will allow bank transfers and that would be the only option. They allowed me to deposit with BOTH cards without a single problem no name issues, then surprise surprise I am unable to withdraw. I expect a response and a solution otherwise I will be filing a chargeback for both deposits with my banks.
This is totally unacceptable and one big scam.
3 December 2024
Unprompted review
Reply from PrimeXBT
We take your concerns seriously and are committed to resolving this issue promptly. Please contact our support team directly at support@help.primexbt.com with all pertinent details, and we will prioritize investigating this matter thoroughly. We aim to provide a trustworthy and transparent trading environment, and we want to ensure that all your transactions are handled correctly. Your satisfaction and trust are paramount to us, and we hope to resolve this to your satisfaction soon.
Reply from PrimeXBT
Dear Varas,
Thank you for your positive feedback! We're delighted to hear that you find our educational articles useful, even as a seasoned trader. At PrimeXBT, we strive to provide valuable resources for traders at all levels of experience. Your kudos mean a lot to us, and we're motivated to continue delivering high-quality content. If you have any topics you'd like us to cover in future articles, please let us know at support@help.primexbt.com. Happy trading!
Best regards,
The PrimeXBT Team
Affordable
Of course, being affordable isn’t the only benefit of trading with primexbt… But to me, being able to start with 10 USD, using VOLET means a lot. Btw, spreads are good, too.
1 December 2024
Reply from PrimeXBT
Dear Marawa,
Thank you for sharing your thoughts on trading with PrimeXBT! We're thrilled to hear that our low entry threshold and competitive spreads have positively impacted your trading experience. Providing accessibility and value to our traders is a priority for us, and it’s great to know that these features are making a significant difference for you. If you have any further feedback or need assistance, please don't hesitate to reach out at support@help.primexbt.com. Happy trading!
Best regards,
The PrimeXBT Team
Exhausting
Being honest, trading bitcoin is exhausting and it indeed takes a lot of energy.
Anywa, i’m glad that I made profits a few times in a row by opening long positions.
29 November 2024
Reply from PrimeXBT
Dear Flavio,
Thank you for sharing your honest perspective on trading Bitcoin. We understand it can be a demanding endeavor, requiring significant time and energy. We're thrilled to hear that you've been able to secure profits through your strategy of opening long positions. At PrimeXBT, we're committed to providing a platform that supports your trading efforts and helps you achieve your financial goals. If you have any questions or need assistance with your trading strategies, please don't hesitate to reach out to us at support@help.primexbt.com. Keep up the great work!
Best regards,
The PrimeXBT Team
Variety of methods how to top up the…
Variety of methods how to top up the account using modern gateways and this is what captivates me for real! Had to think how to interact with them, though😁 But I understand that it's ok for a rookie.
22 November 2024
Reply from PrimeXBT
Hello Zwelakhe,
Thank you for sharing your experience! It’s natural to take a moment to get familiar with everything as a rookie, and we’re here to support you every step of the way. If you ever have questions, please feel free to reach out to us at support@help.primexbt.com.
Best regards,
The PrimeXBT Team
I could withdraw several times
I could withdraw several times, but lack of regulations, still give concerns before the process🤔🥶
21 November 2024
Reply from PrimeXBT
Dear Peter,
Thank you for your feedback! We're glad to hear you've successfully processed withdrawals multiple times. We understand that regulatory aspects can raise questions, and we want to assure you that we prioritize security and transparency in all our operations. If you have any specific concerns, feel free to reach out to our support team at support@help.primexbt.com—we're here to help!
Best regards,
The PrimeXBT Team
PRIMEXBT LITERALLY STOLE MY MONEY
this exchange LITERALLY stole my money. i deposited 1000$ to this exchange, i traded it and made around 1724$ i tried to withdraw this balance and it got declined and they just deleted 717$ from my account and allowed me to withdraw only the remaining 1008 usdt.
11 November 2024
Unprompted review
Reply from PrimeXBT
Dear Deniz,
We understand your concerns and take feedback like this very seriously. To assist you effectively, we need more details about your account and transaction history. Please reach out to our support team at support@help.primexbt.com so we can investigate this matter thoroughly and provide clarity. We're here to help!
Best regards,
The PrimeXBT Team
Crypto traders thrive
All crypto options provided by primexbt are very exciting, for instance, the Bitcon crypto futures. You can deposit with Binance Pay, it is so crypto focused, great
20 November 2024
Reply from PrimeXBT
Dear Vicente,
Thank you for your enthusiastic review! We're glad to hear that you find the crypto options, including Bitcoin futures, on PrimeXBT exciting and fitting for your trading needs. It's great that our integration with Binance Pay adds to your experience, reinforcing our commitment to providing a crypto-focused trading environment. We appreciate your positive feedback and are committed to continually enhancing our services. If you have any suggestions or need assistance, please don't hesitate to contact us at support@hel
Best regards,
The PrimeXBT Team
Innovatve
From time to time, I monitor what’s going on here, and always some new assets are being added to the platform. For example, recently it were some coins like Polygon
14 November 2024
Reply from PrimeXBT
Dear Teboho,
Thank you for your feedback! We're glad to hear that you appreciate our efforts to continually expand the range of assets available on PrimeXBT, like the recent addition of Polygon. We strive to keep our platform dynamic and responsive to the needs of our traders by providing access to a diverse set of trading options. Keep an eye on us for more updates and new features! If you have any suggestions or need assistance, please feel free to contact us at support@help.primexbt.com. Happy trading!
Best regards,
The PrimeXBT Team
PrimeXBT shenanigans
I moved to PrimeXBT because of the good reviews I found here. But after losing half of my investment balance I realized that PrimeXBT lowered my equity both when I had a losing trade AND every profitable trade. I asked them how on earth I could have a profitable trade but have my equity drop, and they acted like I did not even ask that but answered a distraction question I did not ask. Now that I move off and over to BYBIT I am now building my equity again. But there is nothing I can do to get my money back from 2 months of trading. Beware!!!
13 November 2024
Unprompted review
Reply from PrimeXBT
Hello Den Woo.
Thank you for sharing your experience, and we’re truly sorry to hear about your concerns. At PrimeXBT, we aim for full transparency and fair trading conditions and we’d like to investigate this further to clarify any misunderstandings.
We also regret if our support team’s response didn’t address your specific question, as this is not the level of service we strive for. Please feel free to contact us directly at support@primexbt.com, and we’ll ensure your concerns are reviewed thoroughly.
Best regards,
The PrimeXBT Team
Reply from PrimeXBT
Dear Kamohelo,
Thank you for your positive feedback! We're thrilled to hear that you're enjoying the bonuses and promotions at PrimeXBT. We strive to offer valuable incentives to our users to enhance their trading experience. If you have any questions or need more information about our current or upcoming promotions, please feel free to reach out to us at support@help.primexbt.com. Happy trading!
Best regards,
The PrimeXBT Team
Reply from PrimeXBT
Dear Kurt,
Thank you for your feedback! We understand that our platform can be complex due to its super advanced features, and we're glad to hear that our support team has been able to assist you in navigating it. We're committed to providing excellent support to ensure that all our users can make the most out of their trading experience. If you have any more questions or need further assistance, please don't hesitate to reach out to us at support@help.primexbt.com. Happy trading!
Best regards,
The PrimeXBT Team
Demo
Demo trading and demo account on PrimeXBT platform is what I like and what , judging by PrimeXBT reviews , many traders like too . I use it for self-study
10 November 2024
Reply from PrimeXBT
Dear Alberto
Thank you for your positive feedback on our demo trading account! We're glad to hear that it has been a valuable tool for your self-study and that many other traders also appreciate this feature. At PrimeXBT, we believe in empowering our users with the tools they need to develop their trading skills in a risk-free environment. If you have any questions or need further assistance, please feel free to reach out to us at support@help.primexbt.com. Happy trading and learning!
Best regards,
The PrimeXBT Team
Eminent
According to primexbt reviews, this platform is a prominent one.
Yeah, due to my XP here I can also claim the same even though I had some questions in the beginning.🤔
8 November 2024
Reply from PrimeXBT
Dear Joaquin,
Thank you for sharing your experience with PrimeXBT. We're pleased to hear that you find our platform prominent and that it meets your expectations. We understand that starting out can come with questions, and we're glad to assist whenever needed. Should you have any more queries or need further assistance, please feel free to reach out to us at support@help.primexbt.com. We're here to help!
Best regards,
The PrimeXBT Team
Advanced tools
With primeXBT I get to use an account that has great charting tools which helps my trading more efficiently… it’s a cool trading platform.
8 November 2024
Reply from PrimeXBT
Dear Sizwe,
Thank you for your positive feedback! We're thrilled to hear that you find our charting tools helpful and our platform efficient for your trading needs. At PrimeXBT, we strive to provide the best tools to enhance your trading experience. We're glad you think it's cool—happy trading!
Best regards,
The PrimeXBT Team
Company is a NOT A SCAM
They helped me get my money back even though I'm a US Citizen who was able to open an account before realizing they don't deal with US Customers. I just had to be patient.
6 November 2024
Unprompted review
Reply from PrimeXBT
Dear GM,
Unfortunately, we are not serving US citizens at this time. We strive for transparency and fairness in all our client interactions, including the return of funds where applicable. Please contact us directly at support@help.primexbt.com with your account details so we can address your concerns promptly. Your satisfaction and trust are very important to us.
Best regards,
The PrimeXBT Team
Reply from PrimeXBT
We are sorry to hear that you have had a negative impression of our platform. At PrimeXBT, we take compliance very seriously and operate in accordance with applicable laws and regulations. We are committed to providing a trustworthy and transparent trading environment. If you have specific concerns or issues, we encourage you to contact us directly at support@help.primexbt.com so we can address them promptly and restore your confidence in our services.
Beneficial
PrimeXBT has a reputation as one of the most beneficial crypto trading platforms 😎
4 November 2024
Reply from PrimeXBT
Dear Oscar,
Thank you so much for your kind words and for recognizing PrimeXBT as a beneficial crypto trading platform! We're thrilled to hear that our efforts to provide an excellent trading environment are resonating with our users. We strive to keep improving and offering the best service possible. Should you have any suggestions or need assistance, please contact us at support@help.primexbt.com. Happy trading! 😎
Best regards,
The PrimeXBT Team
Global markets
Besides crypto futures there are also over 100 assets that are traded on the global market, classical derivatives.
I trade forex, indices and commodities sometimes. No troubles!
19 September 2024
Reply from PrimeXBT
Dear Miguel,
Thank you for your feedback! We're pleased to hear that you're taking full advantage of the variety of assets available on PrimeXBT, including forex, indices, and commodities. It’s great to know that your trading experience has been smooth and trouble-free. We strive to provide a comprehensive trading platform that caters to all our clients' needs. If you ever encounter any issues or have questions, please don't hesitate to reach out to us at support@help.primexbt.com. Happy trading!
Best regards,
The PrimeXBT Team
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