Really beautiful flat. Gorgeous. Parking not too bad as multistorey nearby. Only problem was no option for a late checkout. It was sad to leave at 10am. However it was central, beautiful plush carpet... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
We had a great stay at the Blencathra Room 2 (BLEN2)Whitby The property was really clean and in an ideal location 5 minutes from the harbour quiet and perfect for a weekend getaway. The instructions f... See more
Company replied
Stayed 2 nights at Blackfriars, Chester and it was wonderful. Very clean and comfortable and perfect location for the races and town centre. The townhouse was even better than the photos and added... See more
Company replied
Our family stayed at the Ironworks property for 4 nights. The apartment was modern, beautiful and exactly as described. The location was private and very convenient for various excursions around the L... See more
Company replied
Company details
Written by the company
Prim Short Stays is a boutique hospitality company providing short-term accommodation solutions for families, couples and business professionals. Our fully furnished properties are carefully curated to suit various guests, located in prime locations with easy access to popular attractions. We pride ourselves on excellent customer service, from booking to the end of your stay, with our team on hand to answer any questions. We offer high-quality and affordable accommodation, making us a leading short-stay provider in the UK. Experience the comfort and convenience of Prim Short Stays - book with us today.
Contact info
149 - 155 Canal Street, NG1 7HR, Nottingham, United Kingdom
- +44115 857 1771
- team@primshortstays.com
- primshortstays.com
3.9
Great
84 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had an absolutely wonderful stay at…
I had an absolutely wonderful stay at this property! From the moment I arrived, the host was incredibly attentive and made sure everything was perfect. The apartment was spotless, spacious, and exactly as described. The location was fantastic—close to all the main attractions, yet in a peaceful area, making it the perfect base for exploring the city. The amenities provided, such as the fully equipped kitchen and comfortable bedding, really made me feel at home. I couldn't have asked for a better experience and would highly recommend this place to anyone. I look forward to staying here again in the future!
6 October 2024
Unprompted review
Reply from primshortstays.com
Dear Mary, Thank you for your fantastic review! We’re thrilled you had such a wonderful stay at our property. It’s great to know that you found the property spotless and spacious and that the location suited your needs perfectly. We’re glad you enjoyed the amenities, especially the fully equipped kitchen and comfortable bedding, which we strive to provide to make our guests feel at home. Your kind words about our attentive service mean a lot to us! We look forward to welcoming you back to Prim Short Stays in the future for another exceptional experience!
Fab place, clean, and comfortable
Had an amazing stay at Adbolton House during my visit in Nottingham! Fab place, clean, and comfortable. Great staff, answered all of my queries promptly. The check-in process was smooth as well. Will definitely stay again!
2 October 2024
Unprompted review
Reply from primshortstays.com
Dear Haze, Thank you for your fantastic feedback! We’re delighted you had an amazing stay at Adbolton House and found it clean and comfortable. Our team takes pride in providing prompt assistance, and we’re pleased to know that your queries were answered quickly. It’s also great to hear that the check-in process was smooth. We look forward to welcoming you back for another wonderful stay at Prim Short Stays!
Such an amazing stay!
We had a fantastic time staying in Nottingham. Everything exceeded our expectations. Communication with the host was smooth and prompt, making the booking hassle-free.
The location was perfect. We enjoyed exploring the area and found plenty of great dining options nearby.
Overall, our experience was nothing short of amazing. We highly recommend the property Blackstone Walk. Thank you for such a memorable stay.
10 October 2024
Unprompted review
Reply from primshortstays.com
Dear Vebs, Thank you for your glowing feedback! We’re thrilled to hear that your stay in Nottingham exceeded your expectations and that you found our communication smooth and hassle-free. It’s great to know the location suited you well and that you enjoyed exploring the area with its dining options. We’re delighted that your overall experience was amazing, and we appreciate your kind recommendation of Blackstone Walk. We look forward to welcoming you back to Prim Short Stays for another memorable stay in the future!
Good staff response time and they are…
Good staff response time and they are all very accommodating.
7 September 2024
Unprompted review
Reply from primshortstays.com
Dear Marialle, Thank you for your kind words! We're thrilled that our team provided prompt and accommodating service during your stay. Prim Short Stays is committed to providing attentive and responsive service to ensure a comfortable and enjoyable experience for all our guests. We hope to welcome you back soon!
Avoid at all costs. Will be taking it up with consumer arbitration.
My daughter booked an apartment through booking.com and paid £300 for 3 nights from tonight to Sunday -plus £200 deposit towards any damage that may be caused but when she sent them her I.D she was told that because she’s not 21 years of age she would not be able to go so she asked for a full refund and meanwhile booked somewhere else as she needed a place to stay from tonight but was told the money was not refundable but then in a later email after she’d already told them she’d booked somewhere else was told they might be able to speak to the management to see if they could do something!! I thought they said she had to be 21! I’m disgusted at the way my daughter has been treated and will be taking up with booking.com and consumer arbitration. They’re not even offering to refund the £200 damage deposit knowing they’re not even staying and can still let the property out!! Some people have no morals. My daughter is on minimum wage and works hard for her money and has lost a third of her wages. 🤬
10 October 2024
Unprompted review
Reply from primshortstays.com
Dear Francesca, Thank you for sharing your feedback. We completely understand your concerns regarding your daughter's booking experience, and we would like to clarify the situation in more detail. The age requirement of 21 is listed in our terms and conditions at the time of booking. Your daughter made the reservation and only upon receiving the completed online check-in form did we notice that she did not meet our minimum age requirement of 21. This policy is in place to ensure the comfort and safety of all our guests. As soon as this was identified, our team reached out to inquire if she would have a companion over the age of 18 accompanying her. At this point, she mentioned that she had no other accommodation options. Our team then emailed to inform her that we would check with management to see if any exceptions could be made, as well as to inquire about the nature of her stay. Before we could provide a final decision, she responded that she had decided to book elsewhere and requested a refund. We understand that this situation was not ideal, but it’s important to note that the booking was made under non-refundable terms, which were acknowledged at the time of booking. Despite this, our team made every effort to assist her. As for the damage deposit, we can confirm it has been refunded, and it may take up to 10 days to reach your account, depending on your bank's processing times. At Prim Short Stays, we strive to provide clear communication and support to all our guests, and we hope this helps clarify the situation. We appreciate your feedback and are always looking for ways to improve our service.
Appalling Customer Service
I have recently stayed at a Prim Short Stay apartment and had a very undesirable experience. I booked 3 apartments which were adequate and good value for money however the real issue was the communication. I had a significant issue with the apartment being cancelled after I had checked in and after numerous calls and messages I was told I would need to repay if I wanted to stay (I had already paid through booking.com) after hours of back and forth I decided to risk not being kick out and went off to my event. I did speak to booking.com who advised 2 out of the 3 apartments had been subject to a small price increase (after I had made full payment) by the accommodation company and this is what the issue was. I found this very frustrating as they seemed to have no idea of this and worse tried to blame myself and booking.com for the problem. I have since had contact with the company to repay my small refund that had been sent back from booking.com when they cancelled the reservation. They have not once apologised for the mix up or put me in contact with the management team after multiple times of asking as I wanted to discuss the situation and more specifically a very rude conversation with one of the agents. I have never had such a poor customer service experience in my life.
27 September 2024
Unprompted review
Reply from primshortstays.com
Dear Fiona, Thank you for sharing your concerns regarding your recent experience with us. We're glad you found the three properties adequate and good value for money. We sincerely apologise for any confusion and frustration you encountered during your stay. We would like to clarify that the cancellation of your reservation was initiated by Booking.com, not by us, the property management team. We were equally surprised when on the second day of your stay, your booking disappeared from our calendar. As we do not process payments directly, we rely on Booking.com to handle all transactions. Upon discovering the issue, we immediately contacted Booking.com to understand why your reservation was cancelled, especially since you had already checked in and were halfway through your stay. Our primary concern was to ensure you were not inconvenienced further. Therefore, instead of asking you to leave, we sought payment for the cleaning fee to cover our operational needs.
We at Prim Short Stays appreciate your understanding in this matter and your feedback is invaluable.
Misleading pricing/hidden costs
Booked accommodation in Filey managed by this company. Said dog friendly, charges may apply.
Their main way of booking is advance non refundable payment. After a lot of searching and a phone call later found that they charge £150 extra for the dog! Never paid more than £10-£15 anywhere else. They can change what they want but should be clearly visable at booking. Booked via booking.com and hard to find who actually owns/manages the property. But be warned, may have more hidden charges. Luckily we were able to cancel the booking and will avoid any property managed by this company.
22 July 2024
Unprompted review
Reply from primshortstays.com
Dear Big Dave, Thank you for your feedback. We apologise for any confusion or frustration caused by the charges. We acknowledge your reservations regarding the pet fee and would like to clarify that our policy necessitates this charge to account for the supplementary cleaning required to maintain the accommodation like carpet cleaning, sofa cleaning, possible walls to be cleaned etc. While we make diligent efforts to communicate all associated costs. Your feedback is valuable in helping us enhance our communication. We appreciate your feedback and will use it to make necessary improvements. Thank you for bringing this to our attention. We hope to host you in the future.
I visited Nottingham and stayed at one…
I visited Nottingham and stayed at one of the prim stay locations. The service was great from start to finish. Everything was seamless. Would definitely recommend using them all round.
5 July 2024
Unprompted review
Reply from primshortstays.com
Dear Tyron, Thank you for your fantastic feedback. We are delighted to hear that you enjoyed your stay in Nottingham and found our service excellent from start to finish. It’s great to know that everything was seamless and that you would recommend us. At Prim Short Stays, we deliver only the best 5-star service because your ultimate convenience and relaxation are our top priorities! It was a pleasure hosting you, and we hope to welcome you back for an even more enjoyable stay in the future.
Apartment in a fantastic spot
My apartment was in a fantastic spot. Saved me a ton of time on my commute each morning. The flat itself was modern and had a private work space where I could catch up on email with a cracking view. They even sorted out a late check-out for me last minute upon request, which was a lifesaver. Couldn't have asked for a more efficient and comfortable business stay!
10 July 2024
Unprompted review
Reply from primshortstays.com
Dear Gail, Thank you for your excellent feedback! We're delighted you enjoyed your stay and found the property's location fantastic, saving you valuable time on your morning commute. It's great to know that the modern property and private workspace with a cracking view meet your needs perfectly. We're also pleased that we could accommodate your last-minute request for a late check-out, making your business trip even more convenient. Thank you for choosing Prim Short Stays for your stay, and we look forward to welcoming you back for another efficient and comfortable experience.
Brilliant
The accommodation I booked (not through this company) fell through at the last minute and Prim Short Stays saved the day for my Sheffield trip! So many cute cafes, shops, and bars to check out. It felt super safe too, even walking around at night. The flat itself was really cosy and had everything I needed. Huge thumbs up!
3 June 2024
Unprompted review
Reply from primshortstays.com
Dear An, Thank you for your wonderful feedback! We're thrilled that we could help save your Sheffield trip and that you enjoyed your stay with us. It's great to know that you found the location convenient with its charming cafes, shops, and bars and that you felt safe exploring the area, even at night. We're delighted that the flat was cosy and equipped with everything you needed. At Prim Short Stays, your huge thumbs-up means a lot to us! We look forward to welcoming you back for another great stay in the future.
Good Accomodation and very helpful…
Good Accomodation and very helpful staff!Thank you 👍
14 June 2024
Unprompted review
Reply from primshortstays.com
Dear Marius, We appreciate your gracious feedback and are delighted to learn of your satisfaction with our accommodations. Our dedicated staff consistently endeavours to assist, and we are heartened by the positive impact this has had on your experience. At Prim Short Stays, our guests' utmost comfort and convenience are paramount to us, and we eagerly anticipate the opportunity to host you again.
great apartment - easy access and excellent customer service
Stopped for work in an apartment in the city centre of Nottingham and really impressed. Check in was easy as all done online and via keybox code. Just what I needed, well equipped and when I had an issue using the heating, someone replied immediately to my message. Would book again for sure! Thanks again
6 April 2024
Unprompted review
Reply from primshortstays.com
Dear Emma, We are grateful for your excellent review. It brings us great joy to learn that the property exceeded your expectations and catered perfectly to your stay in Nottingham's city centre. We are delighted that your check-in experience was seamless and that the property met your requirements. Furthermore, we are pleased that our customer service was delivered as expected and that the heating issue was resolved promptly. We value your positive feedback at Prim Short Stays and look forward to welcoming you back for another stay.
Whitby
Booked an apartment via booking.com paid up in full at the time of booking. 3 hours before check-in received an email asking for a further £200 breakage deposit! I made contact to complain that this was unacceptable, given I had paid in full. I then mentioned the fact that there was a no pets message, I had booked this particular property as it was listed as pet friendly. This deposit then turned to £250! This company are absolute scammers and I would never stay at a property managed by them again. I paid the deposit as requested, after some discussions and failed promises by this company about the amount to be paid, and I am still waiting for a management call back. We arrived at the property and had received no instructions regarding check in from them, I had to agree to the house rules of no parties, we had a 7 month old baby with us! At no point during the numerous conversations during the day of check in did they ask for verbal confirmation of agreement to house rules. When we eventually gained access, the apartment was disappointing, the bathroom had mold on the tiles, and the cleanliness was rather lacking. Conclusion - DO NOT STAY ANYWHERE MANAGED by these jokers. - Also I am still awaiting the £200 back from this deposit 3 days after check out! : Update - I have received notification of release of full deposit back to my account which is totally unexpected as I was half expecting them to have found numerous issues!
26 April 2024
Unprompted review
Reply from primshortstays.com
Dear LB, Receiving a low rating is disheartening especially when we feel it is unfounded. All information regarding deposits, additional pet fees, and our check-in requirements are clearly stated on our listing and communicated at each stage of the booking process. All guests are required to provide valid IDs, and the deposit is intended to cover any potential damages. To be clear, this was advised on the booking site, on the booking confirmation email and also when you were chased to complete your check-in form and over the phone to you. As our properties are self-check-in we do not have a reception desk on-site and ask for the check-in form to be completed prior to arrival to avoid delays in providing entry. The security deposit stated in the Damage Policy Option section is necessary before your arrival as part of our terms and conditions and is auto-released 72 hours after the post-stay cleaning report. Which, as you yourself noted, was returned in full. We are not interested in charging guests without cause or notice. Regarding your concerns about the property's cleanliness and the mould in the bathroom, we sincerely apologise for falling short of your expectations. Had we been informed during your stay, we would have taken immediate action to address these issues and ensure a more comfortable experience for you and your family. We are disheartened by your review but will, of course, investigate if we could have made the notifications on deposit and check-in form requirements any clearer. As a small business, these reviews are vital to our standing and provide us with an opportunity to learn and improve. We strive hard to provide all our guests with the best experience and hope we can ensure a better experience for those who stay with us in the future.
Prim short stays - incredible operator with great people at the heart of the company.
Prim Short Stays to me are the best operator and management company within the Nottingham areas.
I work very closely with Prim in relation to helping house young people in crisis for a temporary basis, something that is a huge problem within the country and Prim have worked with us to not just provide properties, but also to work within us on a day to day basis.
As well as being a fantastic operator and management company within the Serviced Accommodation space, the biggest asset to anyone working for, with or staying with Prim is the team behind the scenes, who go above and beyond for partners, guests and anyone who stays or works with Prim.
Anyone who is staying in Nottingham, or looking to do SA in the area, I would strongly advise you get in touch with Prim Short Stays.
15 April 2024
Unprompted review
Reply from primshortstays.com
Dear Danny, We greatly appreciate your kind words and positive feedback. It is heartening that you consider us the leading operator and management company in Nottingham. Our collaboration in providing temporary housing for young people is of utmost importance to us, and we are proud to work closely with you. We are dedicated to providing properties and engaging with our partners daily to ensure the best possible outcomes. We are thrilled that our team's commitment to excellence has made a positive impression on you. Our team is committed to providing exceptional service and support to all our clients and guests. Thank you once again for your glowing endorsement. We look forward to continuing our successful partnership and serving the community together.
What out that you aren't scammed too!
Stayed in an apartment in Lake District - IronWorks 34. 2 hours before arrival was contacted via Booking.com to advise that we needed to pay £10/night to park, nothing mentioned prior to booking and on checking later website has in small print only £5. Finding the key location was only possible via 2 phone calls as the instructions were totally inaccurate.
On arrival a number of damage were observed, decided to take pictures and send due to the large deposit required(see some of the 20 that we found - oh and watch out for the extractor fan above stove it drops down into your food). Surprise, surprise a day after leaving we were informed the fridge shelf was damaged and £70 was removed from deposit. Many emails backwards and forwards and sent a picture dated 5 days before our arrival proving it was not broken(pictures attached - you decide!). After finally raising an issue with Booking.com(who did nothing) and my bank I have been presented with invoice - £30 for a shelf and £45 to fit - total rip off.
So if you intend to stay here take a picture of every little scratch, bump, etc as proof and email straight away! You have been warned.
Interestingly I have been sent an email in error for some other poor person who has been charged for cleaning - so its pretty clear this is something they do. NOTE - This apartment is managed by PrimStays(read the reviews elsewhere).
Sadly this has clouded our view of what is a very nice apartment in a very nice location - definitely won't be staying again...EVER!
4 February 2024
Unprompted review
Best management company in the area
Really impressed with the management of our properties.
Primshortstays have always overdelivered in occupancy, rates and income.
And the best is that your properties are always being well cared for.
Highly recommend
25 March 2024
Unprompted review
Reply from primshortstays.com
Dear Guillaume, We sincerely appreciate your feedback. It is wonderful to hear that you are pleased with our services! At Prim Short Stays, making sure your properties thrive is our top priority, and we're thrilled to know that we consistently surpassed your expectations in occupancy, rates, and income. Your recommendation means a lot to us. Thank you
Great Service
Stayed with Prim Short Stays in Nottingham, and had an issue with a kitchen appliance and I couldn’t fault the team for the service they provided. We had a brand new oven within a couple of hours and also they paid for a take away for the night too.
Would happily book with them again
18 January 2024
Unprompted review
Reply from primshortstays.com
Dear Dan, Thank you for sharing your feedback with us! We're thrilled to hear that you received excellent service from our team during your stay with Prim Short Stays in Nottingham. Our team takes pride in ensuring that any issues are promptly addressed and resolved to the best of our ability, and we're glad to hear that we could provide you with a brand-new oven in just a couple of hours. Additionally, we're delighted that you appreciated our gesture of delivering a takeaway for the night. We value your satisfaction and comfort during your stay, and we're thrilled that you would happily book with us again. We look forward to welcoming you back for another great stay!
Wonderful experience
Wonderful experience. I'm really surprised by the reviews on here. Stayed at a property last weekend with my family, lovely property and great service. thanks so much. I'll stay again Amy
8 March 2024
Unprompted review
Reply from primshortstays.com
Dear Amy, Thank you for your great feedback! We're thrilled to hear that you had a wonderful experience during your stay with us. At Prim Short Stays, we aim to provide a lovely property and excellent service for you and your family, and we're delighted that we succeeded in doing so. We can't wait to welcome you back for another fantastic stay in the future!
Excellent experience thank you! …
I stayed at one of your properties yesterday for a meeting and have to say it was a fantastic experience! So pleased with the facilities, the cleanliness and how simple it was to arrange! Will definitely be coming back if I ever need accommodation again, thank you for such a pleasant stay! Highly recommended
19 March 2024
Unprompted review
Reply from primshortstays.com
Dear Emma, Thank you for your glowing review! We're thrilled to hear you had an excellent experience during your stay at one of our properties for your meeting. At Prim Short Stays, ensuring that our guests have access to top-notch facilities and a clean environment is our top priority, and we're delighted that we succeeded in providing this for you. Additionally, we're pleased to hear that you found the booking process simple. We truly appreciate your kind words and recommendation, and we would be delighted to welcome you back for another pleasant stay whenever you require accommodation in the future.
Best serviced short stays
We have been servicing Prims properties for over 6 years now .doing their gas work including safety checks.repairs and boiler fits.during these years , I have found this company to always be honest and upfront. They deal in a fair and pleasant manner. Problems are dealt with quickly and efficiently. The propertys are in wonderful condition and they always keep them upto regs and work to safe practice. It's an honour to work for them . I would always recommend them as somewhere good to stay for anyone visiting nottingham. Keep it up!!
20 March 2024
Unprompted review
Reply from primshortstays.com
Dear Elizabeth, Thank you so much for your kind words and for your dedicated service to Prim's properties over the past six years! We are delighted that you have consistently found us honest, upfront, and pleasant to work with. We appreciate your support and look forward to continuing our successful partnership with you in the years to come.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.