printcards.com.hk Reviews 6

I am shocked by the extreme lack of professionalism and rudeness I experienced when trying to get a quotation.

I was asked for the design file PDF, which was not complete, so I tried to give bullet points of the requirements to receive a quotation. I received their call (they sent through a price but then proceeded to delete the message later) and when I gave the requirements she simply said "cannot cannot" and I asked what it was that was the problem (e.g. number of pages, type of binding, size) so that I could change the request but she just simply said "cannot" so I said thank you and ended the conversation. I received additional questions and then was asked about the budget, when I gave the budget the response was "good luck. I highly recommended that you may try to reach a printer in the third world." (copy+pasted). I was open to whatever the cost would have been but she did not provide me any alternatives and gave confusing statements (e.g. said I couldn't do 180 pages because it was too many but then said 400 pages was ok) and asking questions but not answering any of mine.

As a printer service provider, you cannot expect all your clients to be experts and know the exact cost of material or labour. If a request doesn't work then please provide an alternative or give solutions, don't attack the client. If a client suggests a budget that is too low, don't tell them "I told you to find a printer in Southeast Asia or Africa" (copy+pasted), instead explain that it is not a reasonable budget and suggest an appropriate budget.

I received my cards, this printing firm could send the cards to NYC. Very good quality cotton cards. 👌

I got the cards yesterday. They look great! I will need to make some cards for my business. Let me get back to you on this.

Their site has the bare minimum of details, so mailed them with my space requirements for some certificates we required in some quality thick stock, and ask them about the various paper thickness and textures that are available with special processes.

They mailed back saying I need to send them the final artwork because they cannot quote without seeing how much ink is used for each letter on the card 🤣 like maybe an extra word on the card is going to affect the price greatly!

If you do any printing you know that sending a file means nothing unless you define exactly what process is you are going to use and what the layers mean.

Anyway I sent them the in progress file to give them an idea. They wouldn't even look at it and said they will not give me a quote unless it is final and ready to print. All this while they have not told me what paper stocks they have available for these processes.

Obviously they don't really want your business. Maybe because we only wanted 4000 copies. Anyway looking at the website and samples they have I don't think they have the technology we require.

We found that most other Hong Kong printers have full samples of the paper stocks and printing processes, and were happy to do business.

The service seemed great initially, however when the cards arrived, one of the designs was not printed on the back as per the artwork sent through. Business has refused to replace and wants to charge me more money. They stated that in the quotation they had written single sided in a code language that an every day customer would not understand. Disappointing, do not use.

Great CS and quality of cards. The person kindly delivered to us a sample before the order. Once ordered the cards came exactly on time with the expected level of quality as well as free card holders.

Highly recommend this service in Hong Kong.