Printrunner.com Reviews 621

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 260 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often noting that items like flyers, banners, and business cards are of excellent standard and sometimes even exceed expectations. The ordering process is frequently highlighted as easy and efficient, with many appreciating the user-friendly website and the smooth upload of designs. Reviewers also commend the fast delivery and quick turnaround times, with orders often arriving earlier than anticipated. The service is consistently described as reliable and helpful, with many customers expressing their intent to continue using the company for their printing needs. However, some customers experienced issues with product quality, citing problems like thin glue on pads, unaligned prints, scuffed items, and colors not matching the original files or proofs. There were also instances where orders arrived damaged or with incorrect specifications, such as envelopes being printed green instead of using green paper. A few people also mentioned slow customer support response times and delays in receiving replacement orders.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers consistently praising the high... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers praising the excellent... See more

Order

Reviewers highlight positive aspects of order, with many customers expressing satisfaction with the ease of... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the quick and fast shipping... See more

Service

Customers had positive experiences with service, with many reviewers expressing satisfaction with the quality... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Competitive pricing, design tools good. Easy ordering. Good email follow up & tracking. Precision adjustments in design tool difficult, need more detailed instructions. Top glue on pads very thin... See more

Rated 4 out of 5 stars

I'm a long-time customer and can say Printrunner has good prices, quick turnaround, and the quality has been decent. Their website is easier to navigate than other web-based printers, which makes fo... See more

Company replied

Rated 5 out of 5 stars

Quick delivery & makes us look like a champ! I always trust PrintRunner to send me back great quality flyers for my clients. They are quick, professional and the final product AND pricing beats everyo... See more

Rated 5 out of 5 stars

The turnaround time for our order was great and perfectly fit into our schedule! A refreshing part of our experience was the ability for the PrintRunner team to transform our vision exactly as we want... See more

Company replied


Company details

  1. Commercial Printer
  2. Printing shop
  3. Printing Equipment and Supplies

Written by the company

Get affordable online printing and custom print services from PrintRunner. Top-notch quality materials for business cards, postcards, stickers, brochures and more!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

621 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 35% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

So easy to create and order

So easy to create and order. Received items very quickly.

14 November 2025
Unprompted review
Printrunner.com logo

Reply from Printrunner.com

Thanks for the fantastic feedback, Karen! We're thrilled to hear that you found our ordering process easy and that your items arrived quickly. Your satisfaction is our priority! -Customer Care

Rated 1 out of 5 stars

So so so disappointed!!!

So so so disappointed!!!! I ordered clear tape with white lettering and the white "bled" all over the place. You could see the lettering from the previous pull of the tape. It is as if the ink didn't dry. I was using this tape for both packing boxes but also for branding my product. I spent greater that $250 for an insane amount of tape that is completely worthless. I will never use this company again.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality and color matching on…

Excellent quality and color matching on custom designs. I love my notepads made from my own watercolor designs. Print Runner ships soon after ordering. Prices are best compared to others I looked into.

3 November 2025
Unprompted review
Printrunner.com logo

Reply from Printrunner.com

Thank you, Lane! We're thrilled to hear you loved the quality and color matching of your custom notepads. It’s great to know our pricing and shipping met your expectations. We appreciate your support and look forward to serving you again! -Customer Care

Rated 1 out of 5 stars

You get what you pay for

You get what you pay for. There is a reason this site is so cheap. Ordered outdoor vinyl stickers. There were white, fuzzy, rubbed of cut lines on every sticker. The paint scratched right off and it ran in the rain.

8 October 2025
Unprompted review
Rated 2 out of 5 stars

I hate to leave 2 stars feedback but I…

I hate to leave 2 stars feedback but I ordered stickers and the first time didn't came out centered. they printed them again and it was the same problem..the other 2 items I printed with them was great.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Quick turnaround for my reprint

Quick turnaround for my reprint. Quality is excellent as before. I

4 November 2025
Unprompted review
Printrunner.com logo

Reply from Printrunner.com

Thanks for your kind words, Barbara! We're thrilled to hear you enjoyed our quick turnaround and quality. Your satisfaction means a lot to us. Looking forward to serving you again! -Customer Care

Rated 5 out of 5 stars

Easy to use, high quality

Easy to design online, easy to order, shipment delivered right on time. I had question after ordering and customer service was totally helpful. End product is of perfectly high quality.

30 October 2025
Unprompted review
Printrunner.com logo

Reply from Printrunner.com

Thank you, Maribeth! We're thrilled to hear that you had a smooth experience with our online design and ordering process. It's great to know our customer service team was able to assist you. We appreciate your positive feedback on the quality of your order! -Customer Care

Rated 5 out of 5 stars

The ease of ordering and the adjustment…

The ease of ordering and the adjustment of the order, to really fit our needs was handled well. Great Price Point as well.

29 October 2025
Unprompted review
Printrunner.com logo

Reply from Printrunner.com

Thank you for your wonderful feedback, Jeff! We're thrilled to hear that you found our ordering process easy and appreciated our adjustments to fit your needs. Great prices are just the cherry on top! We look forward to serving you again. -Customer Care

Rated 1 out of 5 stars

Items Did Not Arrive in Time- Poor Customer Serviec

I ordered three items for an event. They were ordered almost a month before the event. Two items arrived quickly. One did not. I call about ten days before the event to ask if there was anything they could do. It looked like the item was stuck somewhere and had been there for almost two weeks. I was assured by customer service that it would arrive the next Monday. When it didn't arrive, I called customer service again. They said they would print the item and send it and it would arrive Thursday. The item arrived Friday after our conference ended.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Print Runner Exceeded My Expectations

Print runner did a fantastic job! The banner I ordered turned out exactly as I designed it. Excellent quality and it was delivered ahead of schedule. I highly recommend and will order from them again in the future.

25 October 2025
Unprompted review
Printrunner.com logo

Reply from Printrunner.com

Thank you, Tamara! We're thrilled to hear you loved your banner and that it exceeded your expectations. We appreciate your recommendation and look forward to serving you again soon! -Customer Care

Rated 5 out of 5 stars

Always excellent work.

I use Printrunner for my book marks, bookplates and posters...always beautifully done!

20 October 2025
Unprompted review
Printrunner.com logo

Reply from Printrunner.com

Thank you, Kim! We're thrilled to hear you loved your bookmarks, bookplates, and posters. Your satisfaction means the world to us, and we look forward to helping you with your future projects! -Customer Care

Rated 5 out of 5 stars

Awesome as usual!

17 October 2025
Unprompted review
Printrunner.com logo

Reply from Printrunner.com

Thank you, Kent! We're thrilled to hear you had another awesome experience with us. Your support means a lot, and we look forward to serving you again soon! -Customer Care

Rated 3 out of 5 stars

The first order was perfect, my second order not so much

The first time I ordered 5000 tags at a time and they were perfect. The second time I ordered the same qty of the same hang tag and they are uncentered and the holes are extremely rough and not cleanly cut. Not very happy about having to use these for the next year…

18 October 2025
Unprompted review
Printrunner.com logo

Reply from Printrunner.com

We’re sorry to hear the quality of your latest order didn’t match your first experience. That’s definitely not the standard we aim for. One of our agents is already reviewing your claim to help get this resolved as quickly as possible. We appreciate your patience while we make things right. -Customer Care

Rated 5 out of 5 stars

Price and quality 👌

Most importantly, the price for quality custom-sized prints was incredible compared to every other place I looked. Like by a lot. Like maybe they’ll change it, but hopefully they’ll lead the way. Second, it showed up a day earlier than originally promised. Will use again.

16 October 2025
Unprompted review
Printrunner.com logo

Reply from Printrunner.com

Thank you for your fantastic feedback! We're thrilled to hear you found our prices competitive and that your order arrived ahead of schedule. We appreciate your support and look forward to serving you again in the future! -Customer Care

Rated 1 out of 5 stars

I can't seem to get the right labels

This order was supposed to replace my first order for these labels. I can't peel the lables because they aren't scored on the back. I was told that these replacement labels would be scored for easy use.

16 October 2025
Unprompted review
Printrunner.com logo

Reply from Printrunner.com

We’re so sorry to hear the replacement labels didn’t arrive as expected. We understand how frustrating that must be, especially after the original issue. A new reprint has already been issued, and it will be shipping out soon. We appreciate your patience while we work to get the correct labels to you. -Customer Care

Rated 1 out of 5 stars

We paid to expedite and got them late

We paid to expedite and got our items 2 days later that we paid the extra for. Customer support was not helpful in working to get the items on time. It doesn't help the the quality of the items are poor.

10 October 2025
Unprompted review
Printrunner.com logo

Reply from Printrunner.com

We’re really sorry to hear your order arrived later than expected and that the quality didn’t meet your expectations. That’s not the experience we want for our customers. Could you please share your order number so we can review what happened and help make this right? -Customer Care

Rated 5 out of 5 stars

The option to review the mock-up print…

The option to review the mock-up print before officially submitting for print is great. I probably altered mine 3 times before the final submission and the process was so easy. The prints also turned out exactly as advertised, no misalignments at all.

10 October 2025
Unprompted review
Printrunner.com logo

Reply from Printrunner.com

Thank you for your kind words, Elizabeth! We're thrilled to hear that you found the mock-up review process helpful and that your prints turned out perfectly. Your satisfaction is our priority. We appreciate your feedback! -Customer Care

Rated 3 out of 5 stars

The first print run had 2 errors

The first print run had 2 errors. It was quickly resolved and reprinted. They still met our deadline. Super happy with the reprint.

26 September 2025
Unprompted review
Printrunner.com logo

Reply from Printrunner.com

Thank you so much for your feedback! We truly appreciate you taking the time to share your experience and are happy to know you’re pleased with the outcome. -Customer Care

Rated 5 out of 5 stars

Excellent service

The staff at Printrunner is excellent. I received my retractable banner, and love it. I was worried if it would arrive in time and it arrived one day earlier than expected. My experience with printrunner over the years has always been great and will continue to order from you. Thank you.

7 October 2025
Unprompted review
Printrunner.com logo

Reply from Printrunner.com

Thank you, Emmanuella! We’re thrilled to hear that you love your retractable banner and that it arrived ahead of schedule. Your continued support means the world to us! Looking forward to serving you again soon. -Customer Care

Rated 1 out of 5 stars

I had a terrible experience with them

I had a terrible experience with them. I ordered 5,000 flyers. When they came, the image on top was not centered. I wrote to tell them and we had some messages and pictures back and forth, but they ultimately told me it was "within their facility tolerances" to be off center because sometimes the "trims may shift when they are cutting". An absolutely unacceptable answer. Mind you, the image I sent them was completely centered and in the safe zone. They are local to me and a small business like me, so I'm so disappointed in their response and lack of fixing their error. I now have 5,000 flyers (that cost me almost $500) that I cannot present to potential clients. 0 out of 10, would not recommend to anyone.

8 October 2025
Unprompted review

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