Last night, I was unable to connect to the VPN, so I filled out the online Help form and sent it off to Privado Support. This morning, their email requesting the connection data was waiting for me, I... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Subscribed 24+3 months after briefly using the free version Very budget friendly solution for someone like myself who needs a no frills VPN for most basic usage Its fast, covers every site a... See more
PrivadoVPN is a cheap solution offering many server locations around the globe. I'm using it since February 2026. Mostly I use servers in Switzerland, Germany, and the Netherlands. Since tod... See more
Installed this PrivadoVPN on my Windows 10 pc as wanted the FREE VPN for minor use. Set up user name & email but cannot log in. Everytime I try to log in, it says "wrong email or password". This... See more
Company details
Written by the company
PrivadoVPN is the fastest and most private VPN service on the planet. Protect yourself online with our fast and easy-to-use VPN that you can trust.
Contact info
United States
- support@privadovpn.com
- privadovpn.com
3.5
Average
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very nice vpn
23 August 2023
Reply from PrivadoVPN
Thanks a lot for leaving a review and giving us max rating! We really appreciate it! If you ever need assistance or have any questions or suggestions, please contact us at support@privadovpn.com.
Very easy to use
Very easy to use. Always connects. Does exactly what a VPN is supposed to do.
24 August 2023
Reply from PrivadoVPN
Thanks a lot for leaving a review and giving us max rating! We really appreciate it! If you ever need assistance or have any questions or suggestions, please contact us at support@privadovpn.com.
Great vpn.
It's very easy to login and logout. The speed is good. Probably free data10g in a month is not enough for me.
20 August 2023
Reply from PrivadoVPN
Thanks a lot for leaving a review! We really appreciate it! If you ever need assistance or have any questions or suggestions, please contact us at support@privadovpn.com. If you need more gigs, check out our special offers https://signup.privadovpn.com/limitedoffer.
Stupid Connection
2 August 2023
Reply from PrivadoVPN
We are sorry to here you are unsatisfied with our service. Our support team will be reaching out to you shortly.
Reply from PrivadoVPN
We regret to learn about the difficulties you're experiencing with our service. Kindly reach out to our team at https://support.privadovpn.com/new, and we'll make every effort to assist you.
Free version is good value
Free version is good value, as long as you remember to top up every month. I've only once exceeded the 10GB monthly limit, and that was 'cos of my fat fingers (and slow brain)
22 August 2023
Reply from PrivadoVPN
Thanks a lot for leaving a review and giving us max rating! We really appreciate it! If you ever need assistance or have any questions or suggestions, please contact us at support@privadovpn.com.
Usually very reliable.
22 August 2023
Reply from PrivadoVPN
Thanks a lot for leaving a review and giving us max rating! We really appreciate it! If you ever need assistance or have any questions or suggestions, please contact us at support@privadovpn.com.
Sometimes it doesn't work at all
22 August 2023
Reply from PrivadoVPN
Hello! If you need assistance or have any questions, please contact us at support@privadovpn.com. We are happy to help!
Reply from PrivadoVPN
Thanks a lot for leaving a review and giving us max rating! We really appreciate it! If you ever need assistance or have any questions or suggestions, please contact us at support@privadovpn.com.
Easy installation, clean interface, good server coverage
Easy to install and use both in Windows and Android. My only comment are:
- Servers outside my Geo are always marked as very busy but I had no major issues with latency anyway even for streaming
- The Android app needs to be manually activated after a restart, would be nice that it started automatically
19 August 2023
Reply from PrivadoVPN
Thanks a lot for leaving a review! We really appreciate it! We have sent a few suggestions to your email about auto-start, please check and see if they help with your issue.
Might be good for those who can make it…
Might be good for those who can make it work. After days of trying to get the payment system to work (it would just not do anything when I pressed the button, no matter which payment method; no error messages, nothing), including multiple conversations with support, I gave up and went with another VPN provider instead.
15 August 2023
Reply from PrivadoVPN
We apologize for the inconvenience and would like to inform you that the problem has been detected and resolved. If you need a VPN service in the future, we will be more than happy to see you again.
Easy to insttal and get going
As a total newbie to VPN. I found it easy to install and connect to the VPN. It did take me a while to work out that I need to connect to UK in order to watch UK tv. The connection was excellent - I was watching the football world cup final on bbc so it was a high volume connection
18 August 2023
Reply from PrivadoVPN
Thank you for reviewing PrivadoVPN
China
Today 22/08/2023 arrived in China. PrivadoVPN works very well in China mainland. Also works well in Sanya China. Keep up the good work PrivadoVPN team.
18 August 2023
Reply from PrivadoVPN
Thank you for reviewing PrivadoVPN
Safe and affordable
An affordable VPN that is safe, stable and fast. What else do you need?
17 July 2023
Reply from PrivadoVPN
Thank you for reviewing PrivadoVPN
Speedy.
I ran a speed test before and after I installed privado, the difference was negligible. Some vpns almost half your internet speed so in my opinion privado is one of the better ones.
17 August 2023
Reply from PrivadoVPN
Thanks a lot for leaving a review and giving us max rating! We really appreciate it! If you ever need assistance or have any questions or suggestions, please contact us at support@privadovpn.com.
Couldn't sign in kept having to change…
Couldn't sign in kept having to change password at least 6 times in the end cancelled the subscription after about an hour
18 August 2023
Reply from PrivadoVPN
Please reach out to us through email at support@privadovpn.com or https://support.privadovpn.com/new and we'll be more than happy to assist you!
Privado account setup went smoothly
Privado account setup went smoothly. It was fast and easy. I did research on comparing Privado against other more pricey VPNs. I ended up choosing Privado. Mobile phone security is important and there's not a lot of choices. Thanks Privado.
16 August 2023
Reply from PrivadoVPN
Thanks a lot for leaving a review and giving us max rating! We really appreciate it! If you ever need assistance or have any questions or suggestions, please contact us at support@privadovpn.com.
Connected Quickly and with good speed
16 August 2023
Unprompted review
Reply from PrivadoVPN
Thanks a lot for leaving a review and giving us max rating! We really appreciate it! If you ever need assistance or have any questions or suggestions, please contact us at support@privadovpn.com.
reliable and fast
13 August 2023
Reply from PrivadoVPN
Thanks a lot for leaving a review and giving us max rating! We really appreciate it! If you ever need assistance or have any questions or suggestions, please contact us at support@privadovpn.com.
Privado VPN Free useless for me--Did not work but said connected.
Installed Privado VPN free on Win 11 using Google Chrome. Opened the app & connected to chosen US location. The app said that I was connected. Nothing Happened--no error message or anything else. Tried another location--same thing. Internet tips are not helpful. Privado VPN is useless for me. Uninstalled the program.
15 August 2023
Unprompted review
Reply from PrivadoVPN
A client/host server, such as PrivadoVPN, is a network architecture that enables secure and private communication between devices (clients) and a centralized server (host) over the internet.
PrivadoVPN is a brand that offers a Virtual Private Network (VPN) service. In this context, a client/host server refers to the infrastructure used by PrivadoVPN to establish a secure connection between the client device (e.g., a computer, smartphone, or tablet) and their servers.
When a user wants to establish a VPN connection using PrivadoVPN, the client software installed on their device communicates with the PrivadoVPN servers (the host) through an encrypted tunnel. This tunnel masks the user's real IP address and encrypts their internet traffic, ensuring their online activities remain private and protected from surveillance or malicious entities.
The client/host server architecture of PrivadoVPN allows users to access the internet through the VPN servers, which are strategically located in different regions globally. By connecting to these servers, users can bypass geographical restrictions, access region-specific content (e.g., streaming services, websites, or applications), and protect their data from potential threats on public or unsecured Wi-Fi networks.
If you need more assistance suing our VPN, please feel free to reach out to our support team and we will be happy to assist.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.