Private Medical Clinic Reviews 

237
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 187 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, empathy, and thoroughness, making interactions reassuring and supportive. Many people highlight the exceptional service and quick response times, often securing appointments rapidly and receiving prompt advice or prescriptions. The administrative team is also frequently commended for their efficiency and helpfulness, contributing to a smooth overall process. However, some customers also noted concerns regarding the booking process, mentioning unexpected additional charges that were not clearly communicated. A few other people also felt that the service did not always meet their specific needs, sometimes involving consultations with clinicians instead of GPs, or being offered tests they considered unnecessary.

What people talk about most

Service

People report positive experiences with service, often highlighting its speed, professionalism, and ease of... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and caring... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and... See more

Booking process

Customers had ambiguous experiences with the booking process. Many reviewers found the booking process... See more

Response time

Customers consistently note positive experiences with response times, with many reviewers praising the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Compared to the nhs behaviour iv experienced.. the difference is night and day. Pay for private care and actually get care/advice you need, apposed to you just been used as a 'cash cow' for years b... See more

Company replied

Rated 5 out of 5 stars

Started by booking a video consultation, which I managed to get within half an hour at 7:30pm on a Sunday ! They then booked me in for an in-person appointment the next day where the doctor was amazin... See more

Rated 5 out of 5 stars

This has been a great service. Under some time pressure, initial appointments were made quickly through the central (London) number and delivered professionally and with great care through the Bourne... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend this service enough. I was really worried about my two year old so booked an appointment for 3 hours time. The doctor phoned me ten mins earlier than scheduled and was SO understand... See more

Company replied


Company details

  1. #22 of 24 best companies in Medical centre
  2. #23 of 28 best companies in Doctor
  3. #11 of 12 best companies in General Practitioner
  4. #17 of 17 best companies in Local Medical Service
  5. #6 of 6 best companies in Surgical Clinic
  6. #3 of 3 best companies in Walk-in clinic

Written by the company

Private Medical Clinic is a trusted provider of same-day private GP services across the UK, offering accessible, affordable, high-quality private healthcare without the long waits associated with NHS appointments. Whether you need a private GP consultation, urgent medical advice, repeat prescriptions, blood tests with next-day results, or specialist referrals, our experienced and GMC-registered doctors are here to support you with personalised care when you need it most. From our centrally located clinics in Edgbaston, Birmingham and other major UK cities, we deliver fast, confidential medical care in-clinic, online, or by home visit — tailored to your schedule and health needs. Our services include comprehensive general practice, preventative health assessments, travel vaccinations, mental health support, and rapid access to diagnostics and specialist care, all with transparent pricing and no hidden fees. At Private Medical Clinic, patient wellbeing is at the heart of everything we do. We combine clinical excellence, compassionate service, and flexible booking options to make private healthcare straightforward, efficient, and patient-focused.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

237 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(237)

195 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A fabulous experience

A fabulous experience. The service was very quick and efficient, Dr Dattani was very thorough and clear with what I needed to do next. Can’t recommend enough.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Great company and thank you Dr Mobereola. An absolute model for how other GPs should behave with patients. The NHS need to take note.

Great company. Following my correspondence with a low IQ GP at New Otley Road Medical Centre, who kept repeating questions instead of taking the time to read my medical records, which already explained the full situation, I felt I had no option but to pay for a private GP service.

Within half an hour I received a phone call, and the lovely and highly intelligent Dr Sarah Mobereola, reviewed the information I provided her with and issued me with a two-month prescription for the medication I needed to reduce the risk of stent thrombosis—without all the unnecessary hassle.

I would recommend this company any day. More importantly, my experience has reinforced my view that there is a strong case for abolishing the current independent contractor model used for NHS GP practices and requiring GP surgeries to operate either as fully accountable NHS services or as fully private practices. In my opinion, Local Medical Committees exist primarily to represent and advocate for GPs rather than patients, and my experience has done nothing to change that view.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Very Good experience.

Spoken to Dr Dattani, who has very efficiently dealt with my problem and went above and beyond to help me.
Ever so thankful to Dr Dattani
Will also recommend it to others around me.
Madiha

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Really good

Really good, phoned on time and prescribed the medication required now my sons made a really speedy recovery and saved us waiting for hours for an out of hours hospital appointment. Thank you

27 July 2026
Rated 5 out of 5 stars

They are extremely excellent especially…

They are extremely excellent especially when you struggle to get a GP appointment
They listen and act upon really well
Well organised and extremely professional
All concerns were met and the act upon extremely effective to avoid an A& E visit
Thank you again

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Kind and friendly people with quick service

Started by booking a video consultation, which I managed to get within half an hour at 7:30pm on a Sunday ! They then booked me in for an in-person appointment the next day where the doctor was amazing and very supportive as I had to get a blood test but don’t like needles. All together the experience was quick, supportive and very helpful. Highly recommend!

20 July 2026
Unprompted review
Rated 4 out of 5 stars

Great service

Great, easy to use service.
Called when they said they would, User friendly technology.
Informative staff.
Would definitely use again.

6 July 2026
Rated 5 out of 5 stars

Travel Vaccinations

The clinic was very helpful in giving me all the information I needed regarding my travel vaccines, and enabled me to receive an accelerated course.

10 July 2026
Unprompted review

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