Private Medical Clinic Reviews 216

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 181 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the exceptional service and the professionalism of the staff. Customers consistently praise the doctors for their expertise, attentiveness, and ability to explain medical information clearly, making them feel confident and understood. The customer service is frequently described as excellent, with many appreciating the personalized care and the efficiency of the administrative team. Reviewers are particularly impressed with the quick response times and the ease of securing appointments, often within hours, which is a significant relief for many. However, some customers were dissatisfied with aspects of the booking process, encountering issues like unexpected charges for prescriptions or being offered tests they felt were unnecessary. A few other people also felt that the service did not always meet their specific needs, with some appointments not leading to the expected outcomes or referrals.

What people talk about most

Service

Reviewers highlight positive aspects of service, often praising the efficiency and professionalism of the... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and caring... See more

Customer service

Customers had positive experiences with customer service, often highlighting the helpfulness, understanding,... See more

Booking process

Clients share ambiguous opinions on the booking process, with many praising the ease and speed of securing... See more

Response time

People report positive experiences with response times, often securing telephone appointments within minutes... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Compared to the nhs behaviour iv experienced.. the difference is night and day. Pay for private care and actually get care/advice you need, apposed to you just been used as a 'cash cow' for years b... See more

Company replied

Rated 5 out of 5 stars

I recently had the pleasure of visiting the Private Medical Clinic, and I can't express enough how exceptional my experience was. Dr. Simon was truly remarkable. His expertise made me feel conf... See more

Company replied

Rated 5 out of 5 stars

This has been a great service. Under some time pressure, initial appointments were made quickly through the central (London) number and delivered professionally and with great care through the Bourne... See more

Company replied

Rated 5 out of 5 stars

I was able to secure a telephone appointment within 45 minutes even though it was after normal hours. The doctor was highly competent and easy to understand, my issue was considered and a prescription... See more


Company details

  1. #20 of 24 best companies in Medical centre
  2. #24 of 28 best companies in Doctor
  3. #11 of 12 best companies in General Practitioner
  4. #16 of 16 best companies in Local Medical Service
  5. #6 of 6 best companies in Surgical Clinic
  6. #3 of 3 best companies in Walk-in clinic

Written by the company

Private Medical Clinic is a trusted provider of same-day private GP services across the UK, offering accessible, affordable, high-quality private healthcare without the long waits associated with NHS appointments. Whether you need a private GP consultation, urgent medical advice, repeat prescriptions, blood tests with next-day results, or specialist referrals, our experienced and GMC-registered doctors are here to support you with personalised care when you need it most. From our centrally located clinics in Edgbaston, Birmingham and other major UK cities, we deliver fast, confidential medical care in-clinic, online, or by home visit — tailored to your schedule and health needs. Our services include comprehensive general practice, preventative health assessments, travel vaccinations, mental health support, and rapid access to diagnostics and specialist care, all with transparent pricing and no hidden fees. At Private Medical Clinic, patient wellbeing is at the heart of everything we do. We combine clinical excellence, compassionate service, and flexible booking options to make private healthcare straightforward, efficient, and patient-focused.


Contact info


4.5

Excellent

TrustScore 4.5 out of 5

216 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding service

If I could give 10 stars then I would, 5 stars is not enough. I spoke with Dr Dattani on the the telephone about my mri scan and issue with my cervical spine and he was absolutely brilliant. He gave me clear advice on options I have to get my issue sorted. Would fully recommend him in a heartbeat. Thank you once again

12 May 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear patient,
We’re very grateful for your kind words. It’s wonderful to hear that you had a positive experience with us, and we’re so pleased we could meet your expectations. Thank you for taking the time to share your feedback.
Naima Khan – Clinical Coordinator

Rated 5 out of 5 stars

I had a GP Telephone appointment with…

I had a GP Telephone appointment with Dr Pyria. I was away from home and needed to seek advice from a GP out of hours. Dr Pryia provided excellent Private healthcare when I needed it the most.
Private Medical Clinic can also connect with your NHS records for an informed safe service.

9 May 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Camelia,
Thank you for taking the time to leave such kind feedback. We’re truly delighted to hear that you had a positive experience with our team. Your comments are greatly appreciated and will be shared with the team.
Naima Khan – Clinical Coordinator

Rated 5 out of 5 stars

Quick and Efficient

Prescription for meds for trip provided by a lovely doctor!

8 May 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Patient,
Thank you for your thoughtful review. We’re so pleased to hear that you felt well looked after during your visit. Providing a positive and professional experience is very important to us, and your feedback means a great deal.
Naima Khan – Clinical Coordinator

Rated 5 out of 5 stars

Excellent service

Excellent service. We got a telephone appointment within minutes and received a prescription for antibiotics 5 minutes later. Absolutely no problem getting the prescription filled at Lloyd’s. I will never spend a week trying to get an nhs appointment with my gp again.

7 May 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Steven,
We truly appreciate your kind feedback. It’s wonderful to hear that you had a positive experience with us, and your support means a great deal to our team. Thank you for sharing this.
Naima Khan – Clinical Coordinator

Rated 5 out of 5 stars

Exceptional Dr totally understanding…

Exceptional Dr totally understanding totally listened and got the pain. I was in my situation.

I would definitely recommend the Dr and their service. I wish I went to them before nine years of getting help from the NHS.

7 May 2026
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Lily,
Thank you so much for your kind words. We’re really pleased to know that you had a positive experience with us. Feedback like yours is incredibly valuable and helps us continue to provide the best possible service.
Naima Khan – Clinical Coordinator

Rated 1 out of 5 stars

V poor

i had booked an appointment for my son as NHS medical practice was fully booked and he needed a GP… has been one big upsell of tests -they see students coming. The booking was for a GP, he has only seen a “clinician” and left with no treatments for an infection but a recomendation for expensive tests … he was still unwell so eventually got an NHS appointment a few days later. Transpired he needed antibiotics and a steroid spray but at Osborne all he was offered was allergy tests and an expensive hayfever jab. A rip off. He had been once before and we ended up paying for expensive blood tests… which were unnecessary in our opinion.

2 May 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear patient,

Thank you for your feedback. We’re sorry to hear that this was your impression of your son’s consultation.

All of our clinicians are fully qualified and work within strict clinical guidelines, providing advice based on what is safe and appropriate at the time of assessment. Where symptoms may overlap with multiple conditions, further investigations can be recommended to ensure an accurate diagnosis rather than prescribing unnecessarily.

We do not upsell treatments, and any tests or services discussed are always optional and based on clinical judgement. Patients are under no obligation to proceed and can choose what they feel is appropriate for them.
We’re sorry that your experience did not meet expectations, however our clinicians will always prioritise safe and responsible care.

Naima Khan – Clinical Coordinator

Rated 5 out of 5 stars

Fast appointment

Fast appointment, consultation was not rushed.

5 May 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Mrs.Parker
Thank you so much for your kind feedback. We’re truly pleased to hear that you had such a positive experience with us. Our team works hard to provide a professional and supportive service, so it’s very rewarding to receive feedback like yours. We really appreciate you taking the time to share your experience with us.
Naima Khan – Clinical Coordinator

Rated 2 out of 5 stars

Not a full service GP - read Ts&Cs carefully before booking

I’d advise people to read the terms and conditions very thoroughly to check whether this clinic can actually provide the service you need. I made the mistake of booking an appointment urgently when let down by the NHS and assuming that the advertised GP services would reflect what could be done by my usual GP or indeed an NHS 111 GP (also not my regular or registered doctor).
Having booked a video appointment, I was contacted prior to the booked appointment by telephone only. Whilst the doctor was very empathetic and pleasant, it was clear within a few minutes he wasn’t able to do anything that I couldn’t have done over the counter which rendered the appointment utterly pointless.
When I reached out to customer services, they have simply pointed to terms and conditions and told me they will only credit the difference between a telephone and video appointment. Provided of course that I arrange a time for them to contact me by phone to refund something that was easily processed online in seconds.
Frankly I don’t think this is in the spirit of clarity for a business potentially dealing with members of the public who may be in a vulnerable position.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Clinic

I’ve had an overwhelmingly positive experience with Private Medical Clinic. I was able to book my first appointment within a couple of hours, and every interaction with the admin team has been very prompt and efficient.

Dr Dattani has been excellent throughout. With his support, I’ve gone from relatively poor health to the best shape I’ve been in during my adult life. The care has felt personalised, responsive, and genuinely focused on outcomes.

I wouldn’t hesitate to recommend them.

5 May 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Daniel,
Thank you very much for your kind feedback. We’re truly delighted to hear that you had such a positive experience with us. Our team is committed to delivering a high standard of care in a professional and supportive environment, so it’s incredibly rewarding to know this was reflected in your visit. We genuinely appreciate you taking the time to share your experience, and your support means a great deal to us.
Naima Khan – Clinical Coordinator

Rated 5 out of 5 stars

Listened and was very clear

Listened. Understood and was very clear and non judgmental

4 May 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Andy,
Thank you for your review. We’re delighted to hear you had a positive experience, and your feedback is very important to our team.
Naima Khan – Clinical Coordinator

Rated 5 out of 5 stars

Good and efficient service

I got an appointment immediately on a Saturday. The doctor, Priya, called right on time for the consultation, was thorough and patient. She asked relevant questions, discussed medications and treatment with me until everything was clear and was calm and reassuring. I am quite happy with this company.

2 May 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Audrey,
Thank you for your kind feedback. We’re delighted to hear you had a positive experience and felt well supported throughout your visit. Your comments mean a lot to us.
Naima Khan – Clinical Coordinator

Rated 5 out of 5 stars

Same Day Appointment

Being concerned about a worsening cough and other symptoms, and unable to get an appointment with my own GP, I was relieved to be able to see a clinician (Priya) at the Derby clinic within hours. The consultation was unrushed, very thorough and I came away reassured.

30 April 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Mr. Parry,
Thank you for taking the time to share your experience. We’re so pleased to hear that you felt well looked after by Priya and had a positive visit with us. Your feedback means a lot.
Naima Khan – Clinical Coordinator

Rated 5 out of 5 stars

First time coming to the private…

First time coming to the private medical clinic in Oxford. Starting with such a welcoming receptionist - I should have gotten her name! so welcoming. The practitioner Seyed was amazing, friendly, very efficient. Thankyou so much Oxford private medical clinic.

1 May 2026
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Bluairey,

Thank you so much for your kind feedback. We’re really pleased to hear you had such a positive experience with Melissa and Seyed. Your support means a great deal to our team, and we truly appreciate you taking the time to share this.

Naima Khan – Clinical Coordinator

Rated 5 out of 5 stars

D4 medical assessment for…

Went in for a D4 medical assessment for my taxi licence and it was a smooth experience overall. The clinic in Leicester was clean, tidy, and easy to access, with good parking. Dr Kishan Dattani was professional, confident, and on time, made the whole thing straightforward. Totally recommend it.

30 April 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Vitalis,
Thank you for taking the time to leave your feedback. We’re really pleased to hear you had a positive experience and appreciate your continued support.
Naima Khan – Clinical Coordinator

Rated 5 out of 5 stars

Great experience

Great experience! A clear treatment plan was offered and I felt super comfortable and heard.

30 April 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Diana,
Thank you for your kind review. We’re delighted to hear you felt well supported and had a positive experience with our service. Your feedback is truly valued.
Naima Khan – Clinical Coordinator

Rated 5 out of 5 stars

Fast professional service- I will use again

I chose this service on a late Saturday afternoon as I did not want to be in a never ending queue of NHS 111 to be called back in the middle of the early hours. Within 1 hour of booking online I got to speak with a GP who was professional and kind. A prescription choice of either being sent to my phone or being sent to a pharmacy of my choice. I would defiantly recommend and will use them again.

26 April 2026
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Camelia,
Thank you so much for your kind feedback. We’re truly delighted to hear that you had such a positive experience with us. Our team is committed to providing a high standard of care in a professional and supportive environment, so it’s incredibly rewarding to receive feedback like yours. We genuinely appreciate you taking the time to share your experience and your support means a great deal to us.
Naima Khan – Clinical Coordinator

Rated 1 out of 5 stars

I tried to book an appointment…

I tried to book an appointment for an expensive blood test. Never got an answer despite chasing them.
I ended up staying with the same supplier.

24 April 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Michael,

Thank you for your feedback.
We can confirm that a response was sent to your email, which has since been shown to you directly. In addition, our team made attempts to contact you by phone to assist and resolve the matter.
We regret that this was not acknowledged, however we did take steps to respond and follow up on your enquiry.

Naima Khan – Clinical Coordinator

Rated 2 out of 5 stars

Not happy

I liked that they are very quick to offer solutions and listen to what you have to say. However I didn't like that I wasn't given the total overview of what the costs were so I ended up paying for something that I wouldn't pay for if onknew that there would be an extra cost afterwards that didn't make me happy.

15 April 2026
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Tasnim,
Thank you for taking the time to share your experience. We’re glad to hear you felt heard and supported during your consultation.
We’re sorry to hear that you were dissatisfied with the costs involved. Our clinicians do provide a breakdown of fees before proceeding with any treatment, and we encourage patients to ask any questions at the time to ensure full clarity. That said, we appreciate your feedback and will continue to review how we communicate this.
Naima Khan – Clinical Coordinator

Rated 5 out of 5 stars

100% great team and support

100% great team and support

13 April 2026
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Adam,
We appreciate your kind words. It’s always a pleasure to hear that our patients have had a positive experience with our team.
Naima Khan – Clinical Coordinator

Rated 5 out of 5 stars

Best....


I wanted to take a moment to share my recent experience with a doctor regarding my medication for mental health issues. I had an emergency supply appointment, and I must say, it was the best experience I've had so far with any doctor in the UK.
The doctor I spoke with was absolutely amazing. She was polite, understanding, and offered valuable advice on lifestyle changes without being pushy or dismissive. I received my prescription within a few minutes, which was incredibly helpful considering my busy lifestyle.
I strongly recommend reaching out to her if you find yourself in need of medical assistance.
Thanks,
Kestutis

17 April 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Kestutis, thank you for your thoughtful review. We’re delighted to hear that you felt well looked after during your visit. Providing a supportive and professional experience is very important to us, and your feedback means a lot.
Naima Khan – Clinical Coordinator

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look