Private Medical Clinic Reviews 

264
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 213 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally helpful and professional medical staff, noting that appointments are easily secured online or via phone without facing unnecessary administrative delays. Many people also appreciate the thorough, reassuring care provided by practitioners, making this a highly convenient and reliable alternative for urgent medical assistance. However, some reviewers were not happy with communication hurdles, mentioning significant difficulties reaching support staff or experiencing frustratingly long phone wait times. A few consumers additionally reported unexpected extra charges for prescriptions and felt that certain additional treatments were pushed unnecessarily during their consultations.

What people talk about most

Service

Consumers find service to be positive, highlighting fast, efficient, and friendly medical care when needing... See more

Staff

Users describe positive interactions with staff, highlighting both medical and administrative teams.... See more

Customer service

Reviewers mention positive feedback about customer service, noting that staff are responsive, courteous, and... See more

Booking process

Customers had positive experiences with booking process, highlighting how easy and straightforward it is to... See more

Response time

Customers consistently note positive experiences with response time, frequently highlighting speedy callbacks... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Compared to the nhs behaviour iv experienced.. the difference is night and day. Pay for private care and actually get care/advice you need, apposed to you just been used as a 'cash cow' for years b... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend this service enough. I was really worried about my two year old so booked an appointment for 3 hours time. The doctor phoned me ten mins earlier than scheduled and was SO understand... See more

Company replied

Rated 5 out of 5 stars

I spoke with Dr Dattani for the first time ever today! What a lovely, understanding, empathetic caring doctor! He made me feel at ease and really was a pleasure to deal with as a patient to GP. Some... See more

Company replied

Rated 5 out of 5 stars

This has been a great service. Under some time pressure, initial appointments were made quickly through the central (London) number and delivered professionally and with great care through the Bourne... See more

Company replied


Company details

  1. #22 of 23 best companies in Medical centre
  2. #21 of 26 best companies in Doctor
  3. #10 of 11 best companies in General Practitioner
  4. #16 of 17 best companies in Local Medical Service
  5. #7 of 8 best companies in Surgical Clinic
  6. #3 of 3 best companies in Walk-in clinic

Written by the company

Private Medical Clinic is a trusted provider of same-day private GP services across the UK, offering accessible, affordable, high-quality private healthcare without the long waits associated with NHS appointments. Whether you need a private GP consultation, urgent medical advice, repeat prescriptions, blood tests with next-day results, or specialist referrals, our experienced and GMC-registered doctors are here to support you with personalised care when you need it most. From our centrally located clinics in Edgbaston, Birmingham and other major UK cities, we deliver fast, confidential medical care in-clinic, online, or by home visit — tailored to your schedule and health needs. Our services include comprehensive general practice, preventative health assessments, travel vaccinations, mental health support, and rapid access to diagnostics and specialist care, all with transparent pricing and no hidden fees. At Private Medical Clinic, patient wellbeing is at the heart of everything we do. We combine clinical excellence, compassionate service, and flexible booking options to make private healthcare straightforward, efficient, and patient-focused.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

264 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(264)

208 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Weekend Appointments

This was my 2nd time using. My 1st time using I would have given them 5 stars (which is why I went back a second time).

Whole process is (generally speaking) end to end good - tech easy to book, easy to pay (to start with), GP turned up on time both times and both times was excellent. However, the second booking took place at a weekend. There was a problem with paying the second stage payment (for the GP to write the prescription) at log-in point. Now, the data error was mine but it does not alter the fact that at weekends, if you have a tech problem, there is no-one to call (Help Desk is open M-F). So, you could have a GP handle their end of the deal and be terrific but if you have a payment or tech problem (which is not with the GP) then you can't get your prescription code, which on both occasions I used the service was the point - fast GP, fast prescription, no A&E, no 2 week wait for GP. So, beware on the weekend bookings piece. Don't offer the services if your help desk is not open. To add insult to injury I sent several follow up emails complaining and no-one came back to me until I pushed for the follow up by phone. That looked bad.

30 August 2026
Unprompted review
Rated 4 out of 5 stars

Access to Care

I would give 5 if the platform had sent me an notification that the provider was going to be late for our appointment They did respond after I asked why no one had called

The actual experience was great What a wonderful service I didn’t want to get dressed and sit in an urgent care waiting with other sick people In 10 minutes I was able to get the help I needed which is totally cool!

I can’t emphasize enough how important access to healthcare is And that is what this service provides -access to care

6 September 2026
Rated 5 out of 5 stars

Fantastic surgery

Fantastic surgery, Dr Seyed was amazing and gives a thorough check over. He is not just a good Dr but he very interested in you and your family and this made me feel at ease.

Thank you Dr Seyed I am very grateful for your time and help.

17 August 2026
Rated 5 out of 5 stars

Great Doctor consultantion

Easy to book, very understanding Doctor.
I was visiting England and I needed a script to be reissued as I forgot medication bag.
The doctor was fantastic, he understood what I was saying and was very Empathetic to me. I would highly recommend this service.

9 August 2026
Rated 5 out of 5 stars

Fantastic experience

Fantastic experience with Private Medical Clinic, I spoke to a Dr Seyed and he was very good and interested into what I had to say. The big thing I liked about it he also took an interest in my personal life which I thought was really good and helped me open up. Thank you for your help Dr Seyed

16 August 2026
Unprompted review
Rated 5 out of 5 stars

I would like to say thank you for the…excellent care, support,and professionalism provided throughout my experience.

I would like to say thank you for the excellent service I received.The whole process of having my blood test and receiving my results was very smooth and straightforward.

After my results were available, Mr Kishan kindly called me to discuss and explain them in detail.He took the time to answer my questions and explained everything clearly. His caring and reassuring manner made me feel comfortable and supported.

I truly appreciate the time and attention he gave me. Thank you,Mr Kishan,and whole team, for your excellent service and care.

31 July 2026
Unprompted review

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