Private Medical Clinic Reviews 

292
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 230 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the medical staff and clinicians for being professional, attentive, and genuinely thorough during their health consultations. People deeply appreciate the efficient and prompt service, noting that it provides remarkably quick access to essential medical care and helpful treatments. However, some customers also noted frustrating issues with unexpected extra charges and hidden fees for prescriptions or additional services. A few other people similarly felt that the online booking process and customer support systems could occasionally be unresponsive, especially when trying to reach help during busy weekends.

What people talk about most

Service

Users describe positive interactions with service, highlighting prompt appointments and thorough medical care... See more

Staff

People report positive experiences with staff, highlighting that doctors are thorough, empathetic, and... See more

Customer service

Customers had positive experiences with customer service, often highlighting quick response times and... See more

Booking process

Reviewers mention ambiguous feedback about booking process, with many customers praising the fast and... See more

Price

Consumers find price to be ambiguous, with reviewers expressing mixed feelings regarding the overall cost.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This has been a great service. Under some time pressure, initial appointments were made quickly through the central (London) number and delivered professionally and with great care through the Bourne... See more

Company replied

Rated 5 out of 5 stars

Brilliant service when our NHS doctor couldn't see my daughter for a month and we was desperate for a GPs advice they could speak to us within an hour and was very thorough and didn't rush us at all... See more

Company replied

Rated 5 out of 5 stars

Really easy to book and I got an appointment within half an hour. The doctor was lovely, listened to me, asked plenty of questions and helped sort out my medication. Really happy with the service. I w... See more

Company replied

Rated 5 out of 5 stars

I’ve had an overwhelmingly positive experience with Private Medical Clinic. I was able to book my first appointment within a couple of hours, and every interaction with the admin team has been ver... See more

Company replied


Company details

  1. Medical centre
  2. also in
  3. Doctor
  4. General Practitioner
  5. Local Medical Service
  6. Surgical Clinic
  7. Walk-in clinic

Written by the company

Private Medical Clinic is a trusted provider of same-day private GP services across the UK, offering accessible, affordable, high-quality private healthcare without the long waits associated with NHS appointments. Whether you need a private GP consultation, urgent medical advice, repeat prescriptions, blood tests with next-day results, or specialist referrals, our experienced and GMC-registered doctors are here to support you with personalised care when you need it most. From our centrally located clinics in Edgbaston, Birmingham and other major UK cities, we deliver fast, confidential medical care in-clinic, online, or by home visit — tailored to your schedule and health needs. Our services include comprehensive general practice, preventative health assessments, travel vaccinations, mental health support, and rapid access to diagnostics and specialist care, all with transparent pricing and no hidden fees. At Private Medical Clinic, patient wellbeing is at the heart of everything we do. We combine clinical excellence, compassionate service, and flexible booking options to make private healthcare straightforward, efficient, and patient-focused.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

292 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 76% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(292)

220 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing staff

Amazing staff, so welcoming and friendly, would 100% recommend!!

30 May 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Grace,

Thank you for your lovely review. We are delighted that you found our team so welcoming and friendly.

Kind regards,
Melissa - Clinic Coordinator

Rated 5 out of 5 stars

Prompt response

My experience was great as I got my appointment booked for less than 24hours and they were smart in action. I rate them 100%

22 May 2026
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Funmi,

Thank you for your excellent review. We are pleased that we could arrange your appointment quickly and provide an efficient service.

Kind regards,
Melissa - Clinic Coordinator

Rated 5 out of 5 stars

Really quality care & fast service .

Really quality care & fast service .

17 May 2026
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Shawn,

Thank you for your kind review. We are pleased that you received quality care and prompt service.

Kind regards,
Melissa - Clinic Coordinator

Rated 5 out of 5 stars

What a fantastic experience

What a fantastic experience ! Dr Jorge was so helpful, professional and really listened to me. I picked up my medication for my chest infection this morning and have already started to feel better than I did yesterday. I will use this service rather than seeing my local doctor. Absolutely fantastic, fast and the best service thank you !

27 May 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Caroline,

Thank you for your wonderful review. We are delighted that our doctor made you feel listened to and well supported, and that you received prompt, effective care.

Kind regards,
Melissa - Clinic Coordinator

Rated 5 out of 5 stars

Professional

Knowledgeable, professional clinician.

26 May 2026
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Carol,

Thank you for your lovely review. We’re delighted to know that your experience was a positive one and that everything met your expectations. Feedback like this is always encouraging for our team.

Naima Khan – Clinical Coordinator

Rated 5 out of 5 stars

Great experience… easy to use cannot…

Great experience… easy to use cannot fault it

25 May 2026
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Ben,

We really appreciate you taking the time to share your experience. It’s great to hear that you felt well supported during your visit, and we’re pleased we could provide the level of care we aim for.

Naima Khan – Clinical Coordinator

Rated 5 out of 5 stars

Prompt call back

Prompt call back
Doctor very knowledgable
Diagnosis correct
Medicine e-mailed through in a couple of hours

19 May 2026
Unprompted review
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Reply from Private Medical Clinic

Dear Kevin,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a good experience and felt well looked after throughout your visit.

Naima Khan – Clinical Coordinator

Rated 5 out of 5 stars

Super grateful, perfect service

Super grateful, literally what you want when you’re paying money for this.
Very quick telephone appointment availability (less than half an hour from booking), Dr Khela was very kind, respectful and reassuring. I received a detailed and written follow up, and a free follow up call. The doctor was understanding and not dismissive of my questions and concerns as my NHS GP would be. It costs money, but you get a great run for your money here and totally recommend this place, because when you’re unwell you need to be taken care of.

22 May 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear patient,

Thank you so much for your kind feedback. We’re really pleased to hear that you had a positive experience with us. It’s always important to us that patients feel comfortable and well looked after, so your comments are genuinely appreciated.

Naima Khan – Clinical Coordinator

Rated 5 out of 5 stars

Dr Dattanni was very professional and…

Dr Dattanni was very professional and set out a goal and plan to achieve the best outcome given my health issues. Diagnostic testing was organised very quickly and we had the result with days.
Our journey from from initial consultation to diagnosis and was very speedy.
I would recommend the practise to anyone needing comprehensive medical help

20 April 2026
Unprompted review
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Reply from Private Medical Clinic

Dear Allan,

Thank you so much for your feedback. We’re really glad to hear that you had a good experience with us, it’s always our aim to make patients feel comfortable, supported, and well cared for throughout.

Naima Khan – Clinical Coordinator

Rated 4 out of 5 stars

Appointment was on time

Appointment was on time. Polite and professional staff. The clinician I dealt with was very good at administering the vaccines with minimal discomfort. She also explained the side effects and was careful about checking for pre-existing conditions etc.
HOWEVER, I was really disappointed to discover that the Yellow Fever vaccine I had booked could not be done on the same day but will have to wait until a week has passed. This is due to my age, yet my application before getting the appointment clearly showed my date of birth. I had to travel to Poole from Weymouth as there don't seem to be any clinics near me that offer these vaccination services. This now means I will have to make another trip next week; if I had known this I would have tried to book somewhere else.

20 May 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Carrie,

Thank you for your feedback. We’re pleased to hear that you found our team polite and professional, and that your vaccination experience was handled with care and minimal discomfort.

We’re sorry to hear of your disappointment regarding the Yellow Fever vaccine. In certain cases, clinical guidance means that vaccines may need to be scheduled separately following assessment, and this is determined at the time to ensure patient safety.

We do appreciate that this resulted in additional travel for you, and we understand how inconvenient that must have been. Your feedback is valuable, and we will continue to review how we communicate these requirements in advance where possible.

Naima Khan – Clinical Coordinator

Rated 5 out of 5 stars

10/10 Highly recommended

Unbelievable service. Same day saw a GP, got my medication by a text prescription and I’m now feeling so much better. It’s just so nice to be listened to and felt cared for. The doctor was so lovely! Also booking online was straightforward

10 May 2026
Unprompted review
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Reply from Private Medical Clinic

Dear Vinny,

We’re so pleased to hear that you had a positive experience with us. Thank you for taking the time to share your feedback, it genuinely means a lot to the whole team.

Naima Khan – Clinical Coordinator

Rated 2 out of 5 stars

Got an appointment quickly but beware

Got a telephone appointment quickly for my spouse on 16th May at 8.45pm, luckily minor health issue but then was charged £25 prescription for an over the counter medicine that was also charged at a premium. I would not use this service again .

16 May 2026
Unprompted review
Rated 2 out of 5 stars

I drove 45 minutes for this appointment…

I drove 45 minutes for this appointment due to my son having a fever. I was able to get an appointment on the same day, however when we were seen by the doctor the thermometer wasn't working so they were unable to check his temperature, they didn't even do any other obs. I was just told to take him to urgent care. I don't feel the £85 I paid for this appointment was worth it at all. This was at the Hagley Road branch in Birmingham

16 May 2026
Rated 5 out of 5 stars

Great service

Great service. Had a consultation within 30 minutes of booking. Would definitely use again

14 May 2026
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Tina,
Thank you for your lovely review. It’s always great to hear when someone has had a positive experience with us, and your feedback will definitely be shared with the team. We truly appreciate your support.
Naima Khan – Clinical Coordinator

Rated 5 out of 5 stars

Ella was very helpful, Thank you

Ella was very helpful, polite, amazing. Ella listen patient and put a lot of effort to help. Thank you Ella 😊

6 May 2026
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Amela,
Thank you so much for your kind feedback, it really means a lot to us. We’re so pleased to hear that you had a positive experience, and it’s always reassuring for our team to know that patients feel well looked after. We genuinely appreciate you taking the time to share this.
Naima Khan – Clinical Coordinator

Rated 5 out of 5 stars

Outstanding service

If I could give 10 stars then I would, 5 stars is not enough. I spoke with Dr Dattani on the the telephone about my mri scan and issue with my cervical spine and he was absolutely brilliant. He gave me clear advice on options I have to get my issue sorted. Would fully recommend him in a heartbeat. Thank you once again

12 May 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear patient,
We’re very grateful for your kind words. It’s wonderful to hear that you had a positive experience with us, and we’re so pleased we could meet your expectations. Thank you for taking the time to share your feedback.
Naima Khan – Clinical Coordinator

Rated 5 out of 5 stars

I had a GP Telephone appointment with…

I had a GP Telephone appointment with Dr Pyria. I was away from home and needed to seek advice from a GP out of hours. Dr Pryia provided excellent Private healthcare when I needed it the most.
Private Medical Clinic can also connect with your NHS records for an informed safe service.

9 May 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Camelia,
Thank you for taking the time to leave such kind feedback. We’re truly delighted to hear that you had a positive experience with our team. Your comments are greatly appreciated and will be shared with the team.
Naima Khan – Clinical Coordinator

Rated 5 out of 5 stars

Quick and Efficient

Prescription for meds for trip provided by a lovely doctor!

8 May 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Patient,
Thank you for your thoughtful review. We’re so pleased to hear that you felt well looked after during your visit. Providing a positive and professional experience is very important to us, and your feedback means a great deal.
Naima Khan – Clinical Coordinator

Rated 5 out of 5 stars

Excellent service

Excellent service. We got a telephone appointment within minutes and received a prescription for antibiotics 5 minutes later. Absolutely no problem getting the prescription filled at Lloyd’s. I will never spend a week trying to get an nhs appointment with my gp again.

7 May 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Steven,
We truly appreciate your kind feedback. It’s wonderful to hear that you had a positive experience with us, and your support means a great deal to our team. Thank you for sharing this.
Naima Khan – Clinical Coordinator

Rated 1 out of 5 stars

V poor

i had booked an appointment for my son as NHS medical practice was fully booked and he needed a GP… has been one big upsell of tests -they see students coming. The booking was for a GP, he has only seen a “clinician” and left with no treatments for an infection but a recomendation for expensive tests … he was still unwell so eventually got an NHS appointment a few days later. Transpired he needed antibiotics and a steroid spray but at Osborne all he was offered was allergy tests and an expensive hayfever jab. A rip off. He had been once before and we ended up paying for expensive blood tests… which were unnecessary in our opinion.

2 May 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear patient,

Thank you for your feedback. We’re sorry to hear that this was your impression of your son’s consultation.

All of our clinicians are fully qualified and work within strict clinical guidelines, providing advice based on what is safe and appropriate at the time of assessment. Where symptoms may overlap with multiple conditions, further investigations can be recommended to ensure an accurate diagnosis rather than prescribing unnecessarily.

We do not upsell treatments, and any tests or services discussed are always optional and based on clinical judgement. Patients are under no obligation to proceed and can choose what they feel is appropriate for them.
We’re sorry that your experience did not meet expectations, however our clinicians will always prioritise safe and responsible care.

Naima Khan – Clinical Coordinator

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