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Springhill Water Services Reviews 

728
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the team's professionalism, helpfulness, and knowledge in resolving issues efficiently. People frequently commend the staff for their polite and tidy work, ensuring a positive interaction. Reviewers also appreciate the prompt response times, noting the company's speed in attending to and fixing problems quickly. However, some customers also noted experiencing critical situations like water stoppages or system failures. Despite these challenges, people consistently rely on the company to rescue the situation, often describing their actions as going above and beyond to ensure continuity of supply.

What people talk about most

Service

People report positive experiences with service, consistently praising the promptness and efficiency of the... See more

Staff

Consumers find staff to be positive, consistently describing them as professional, knowledgeable, and... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the promptness and efficiency of... See more

Customer service

Users describe positive interactions with customer service, highlighting their helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had issues with our spring leaving us without water on a Sunday morning. Springhill came out within a couple of hours and although couldn’t fix the issue as it was outside of their skill set, gave u... See more

Rated 5 out of 5 stars

Amazing team! Husband seriously ill & water failed. The company rallied round dropped everything to help sort out the problem. They came on numerous times & are still keeping "an eye" on the situati... See more

Company replied

Rated 5 out of 5 stars

Brilliant service from a company who pulled out all the stops in my hour of need. Water supply blocked & husband in ICU very seriously ill. Team members sorted out the problem & came back to check i... See more

Company replied

Rated 5 out of 5 stars

Had a problem with the pump continually cutting out by emptying the outside collection tank, before the steam could refill it because of slow flow rate. Engineer turned out a sorted the problem by... See more

Company replied


Company details

  1. #8 of 27 best companies in Water Filter Supplier
  2. #3 of 12 best companies in Water Pump Supplier
  3. #5 of 15 best companies in Water Purification Company
  4. #6 of 19 best companies in Water softening equipment supplier
  5. #3 of 4 best companies in Water Testing Laboratory
  6. #4 of 13 best companies in Water treatment supplier

Written by the company

We supply, install, and maintain water filtration systems across the North of England.


Contact info

4.8

Excellent

TrustScore 5 out of 5

728 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(728)

125 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Over priced .under experienced

Seems very expensive.were told things were faulty and needed replacing when they didn’t.myself and several other customers are changing contractors.

17 January 2025
Springhill Water Services logo

Reply from Springhill Water Services

Good afternoon,

Thank you for sharing your feedback. We're sorry to hear about your experience and take concerns like this seriously.

Our goal is always to provide honest, high-quality service at a fair price, and we understand that clarity and trust are essential.

We would have loved the opportunity to clarify and address your concerns.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Great Service

22 January 2025
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5-star review.

Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5-star review.

Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Plant Maintenance

The response from Springhill to water problems and bringing our plant up to standard was first class

20 January 2025
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5-star review.

Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Provided excellent service

Very pleased with the service I received from Springhill Water Services. Everyone was friendly and polite. They went the extra mile to solve and fix our water supply problem. Would have no hesitation in recommending them.

31 December 2024
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5-star review.

Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5-star review.

Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 4 out of 5 stars

Springhill are helpful

Springhill are helpful and friendly and try to get out to help as soon as they can whenever we have a problem with our water.

16 December 2024
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for your review.

Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

the guys who come out are great

the guys who come out are great, fast and efficient.

13 December 2024
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5-star review.

Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Great service from Springhill as always.

Great service from Springhill as always.

13 December 2024
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you so much for taking the time to leave us a 5-star review, your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Great service

13 December 2024
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you so much for taking the time to leave us a 5-star review, your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Very knowledgable engineer

Very knowledgable engineer, explained everything fully, gave me total confidence in what he was doing.

13 December 2024
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you so much for taking the time to leave us a 5-star review, I will be sure to pass your comments on to our engineer.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Very efficient service

Very efficient service. Sorted my problem quickly and professionally.

13 December 2024
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you so much for taking the time to leave us a 5-star review, your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Mathew was a star

Mathew was a star

11 December 2024
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for your 5-star review and your kind words.

Take care and have a lovely Christmas,
Springhill Water Services.

Rated 5 out of 5 stars

Dealt with Springhill for many years…

Dealt with Springhill for many years now, always straightforward to deal with and no fun and games. Reliable decent people, great to deal with, I'd highly recommend them.

3 December 2024
Unprompted review
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5-star review! I will be sure to pass your comments on to the team.

Take care and have a lovely Christmas,
Springhill Water Services.

Rated 5 out of 5 stars

Great response to a private water…

Great response to a private water supply test/service and drinking water certificate.

10 December 2024
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5-star review! Your comments are greatly appreciated.

Take care and have a lovely Christmas,
Springhill Water Services.

Rated 5 out of 5 stars

Springhill Water Services are amazing!

The team at Springhill Water Services are outstanding. They are extremely knowledgeable and always able to provide support and assistance. Nothing is too big or small for them. I would highly recommend Springhill Water.

27 November 2024
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5-star review, your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

prompt response

prompt response , checked the whole system
lads very helpful and thoughtful under a emergency situation , felt reassured
Whole team have been great, fully recommend

28 November 2024
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5-star review, your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 4 out of 5 stars

jack arrived in good time

jack arrived in good time, an was explaining what he was doing, and did a good job.

20 November 2024
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a review, we hope we are given the opportunity to deliver a 5-star service on our next visit.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Bacteria test

Good turn round on bacteria test. Thank you.

14 November 2024
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time out to leave us a 5-star review, your comments are greatly appreciated.

Take care,
Springhill Water Services.

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