Really happy with my experience with Pro Camera! I purchased my Canon PowerShot V1 from them and the whole process was smooth from start to finish. The staff were incredibly helpful and friendly w... See more
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VERY DISAPPOINTED THAT MY ORDER WAS DELIVERED TO THE WRONG ADDRESS BY DPD, THINK CONSIDERING THE HIGH VALUE OF MY ORDER THAT IT SHOULD HAVE BEEN “SIGNED FOR” RATHER THAN JUST LEAVING IT WITH A PHOTO... See more
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I was a little twitchy about using a company I'd never heard of before, especially in light of so many "grey" market and horror stories about buying online. Based upon some of the Trustpilot reviews... See more
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I purchased my Canon PowerShot V1 from Pro Camera and couldn’t be happier! The team were incredibly helpful and took the time to answer all my questions before I ordered, which made the whole process... See more
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Company details
- Photography shop
- also in
- Camera shop
Written by the company
Pro-Camera is a UK-based independent photographic equipment retailer specialising in cameras, lenses and accessories from some of the world’s leading manufacturers. Our aim is to provide competitive pricing, quality photographic equipment and professional customer service, giving customers confidence when making both everyday and high-value purchases. We supply equipment from leading brands including Canon, Nikon and OM SYSTEM, with products suitable for beginners, enthusiasts, professional photographers, businesses, schools and other organisations across the UK. Our team is available to assist with product enquiries, availability and compatibility, helping customers choose the right equipment for their individual requirements. Orders are carefully processed, securely packaged and dispatched using DPD, providing customers with a reliable tracked UK delivery service and regular delivery updates. As an independent UK business, our reputation and customer experience are extremely important to us. We welcome genuine customer feedback and continually work to maintain and improve the service we provide. At Pro-Camera, our focus is on providing excellent value, dependable service, secure delivery and quality photographic equipment, backed by a helpful and knowledgeable team. We look forward to assisting you with your next camera, lens or photographic equipment purchase.
Contact info
United Kingdom
- sales@pro-camera.co.uk
- pro-camera.co.uk
4.1
Great
116 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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I ordered the Canon EL-1 flash which…
I ordered the Canon EL-1 flash which pro camera said they had in stock on their website. One day delivery (apparently) After 10 days with no delivery I emailed their ‘customer support’ - got a response from Phil saying my delivery would be with me the following Friday (with no apology) - the following Friday rolls round, with no delivery. To which, when I emailed again, he said it’d be with me ‘next week’…after asking for a tracking number and whether it would be sent to me, I got no response. Another week comes round and I question why, on the website, it says next day delivery and nearly 3 weeks later I STILL don’t have my order, he just replies that they don’t have it in stock and offers a refund. To which I accept, and ask when the money will return to my account (as I’ll need it to purchase the flash elsewhere) He replies, ‘you’ll see it when it comes back into your bank account’. The refund came through 3 days later - but overall I lost a month on this website without my purchased item - after all they took my money in the first place and never sent me the item. BUYERS BEWARE - Don’t purchase anything from this website. An absolute joke with terrible customer service. I never write reviews but have found myself compelled to do so from such a terrible experience. I look forward to their reply and how they try and excuse theirselves for such awful service.
12 November 2023
Unprompted review
Reply from Pro-Camera
We acknowledge that the fulfilment of this order fell below the standard we aim to provide, particularly regarding the timescale and communication.
Unfortunately, we were ultimately unable to supply the item. Once this was established, the cancellation was accepted and a full refund was processed back to the customer.
We have since made improvements to our stock management, customer communication and order-handling procedures to help prevent similar situations.
Kind regards,
Pro-Camera Customer Service Team
Would buy from these again
A friend in the industry recommended Pro Camera to me, as that is where he buys all his camera kits from. And now I can see why! Excellent service from start to finish, fast delivery, and perfectly packaged up.
11 September 2023
Unprompted review
Reply from Pro-Camera
Thank you for your purchase from Pro-Camera, brand new photography equipment supplies. Glad you and your friends have enjoyed our customer service. Thank you for your custom.
Excellent service from Pro-camera
Excellent service from Pro-camera. Needed a camera to take professional photos of my air BnB business and found Pro-Camera’s service to be top notch. The advice given was first class and I received a professional camera next day within my budget and perfect for the job. The Canon EOS R7 kit I bought takes fantastic photos a d shows off my property perfectly. Would definitely recommend.
9 August 2023
Unprompted review
Reply from Pro-Camera
Thank you for your purchase from Pro-Camera, brand new photography equipment supplies. Glad you enjoyed our customer service and hope your AirBnB business goes well. Thank you for your custom.
Very poor
Not good, was promised a next day delivery, which was time critical. After a lot of messaging was told the camera would take a week to come. No refund, taking to a CC Dispute. I would avoid at all costs
7 September 2023
Reply from Pro-Camera
We are sorry that this order experienced an unexpected fulfilment delay and did not meet the delivery timescale originally anticipated.
We recognise the importance of accurate delivery information, particularly where an order is time-critical. Our order management and customer communication processes have since been strengthened considerably.
Kind regards,
Pro-Camera Customer Service Team
I wanted to say a huge thank you for…
I wanted to say a huge thank you for the fantastic service I received from you when I ordered my Tamron 70-300 lens.
Ordered yesterday and received in under 18 hours and at the best price in UK (Free post included)
This is genuine 5* service
I will definitely be using your company in the future.
24 August 2023
Unprompted review
Reply from Pro-Camera
Thank you for your purchase from Pro-Camera, brand new photography equipment supplies. Hope you enjoy using your Tamron 70-300mm lens. Glad you enjoyed our customer service with next day delivery. Thank you for your custom.
5* service and Product
Was a bit dubious about placing an order with Pro camera as l saw a few negative reviews and that they seemed to be trading under several different names but from the same address?
But as they were the only ones with the lenses in stock and at a good price l took the risk and paid by PayPal credit card to give myself that bit of protection and it also gave me a £20.00 discount off the price.
I am happy to say that the transaction was perfect from start to finish, the lenses arrived the very next day at 8:15 in the morning as advised by the courier. The lenses was well packaged and in its sealed manufacturers box and in perfect condition and l am more than happy with the whole experience and based on my experience l would not hesitant to use Pro Camera again in the future.
5* 👍
6 May 2022
Unprompted review
Reply from Pro-Camera
Thank you for your purchase from Pro-Camera, brand new photography equipment supplies. Glad you enjoyed our customer service with the added financial discount. Thank you for your custom.
Canon zoom lens
Ordered a Canon 8 - 15 mm zoom lens which was allegedly in stock. First delivery promise missed and I am now waiting until tomorrow before I take up the problem with Mastercard and demand a full refund. Oh how I wish I'd checked the reviews before ordering! 2nd promise also missed. No satisfactory explanation why goods were shown on website as being in stock which was confirmed by email before I placed the order. I have now cancelled the order and have been 'promised' a refund within 3 working days. Is there not some rule applied by credit card companies which states that no funds must be taken unless the goods are in stock and ready for immediate despatch?
13 October 2021
Unprompted review
Reply from Pro-Camera
Customer purchased too late for a trip to Africa. We were unable to meet their delivery timescale. We have now made this a stocked line to enable next day delivery going forward.
I’ve used Pro Camera to purchase a…
I’ve used Pro Camera to purchase a substantial amount of equipment and found their service from order to delivery first class.
I would highly recommend them to my friends.
30 June 2021
Unprompted review
Reply from Pro-Camera
Thank you for your purchase from Pro-Camera, brand new photography equipment supplies. Glad you enjoyed our customer service and will recommend to your friends. Thank you for your custom.
My Fujifilm X100F developed a fault…
My Fujifilm X100F developed a fault with the lens movement in its second year of use. I contacted Mike at Pro Camera under the terms of their extended warranty. Without seeing the camera, he declared that my use of an approved lens hood on the camera was the reason for the failure and voided their guarantee. The camera was repaired, efficiently, at my own expense by Fuji who confirmed that the use of the lens hood had nothing to do with the failure of the lens mechanism. Unsurprisingly, Pro Camera would not entertain refunding the repair costs. Their 2 year extended warranty is worthless.
I note Pro Camera's confident response which must be based on extra sensory perception.
29 June 2021
Unprompted review
Reply from Pro-Camera
The camera fault was not due to an original manufacturer defect.
Pro lens number 2
Just bought my second 'pro' lens from Pro-Camera. The Nikon 24 - 70mm f2.8 isn't a cheap lens, but it's cheaper here than anywhere else I know of. The other lens I bought a while back from these guys is the Nikon 14 - 24mm f2.8.
Both of these arrived in perfect condition. Although the first lens took a while to arrive, the second lens took only a few days.
I'm very pleased with my lenses and will definitely buy again from this company.
I now need to start saving up for the Nikon 70 - 200mm f2.8.
Great job guys!
15 April 2021
Unprompted review
Reply from Pro-Camera
Thank you for your purchase from Pro-Camera, brand new photography equipment supplies. Hope you have enjoyed using your Nikon lenses. Glad you enjoyed our customer service. Thank you for your custom.
Good Service
It's very easy to write a poor review from the anonymity of a keyboard. I have only ever had good experiences when dealing with Pro Camera. I ordered a Fuji 16-80 lens on the 13th March - Saturday and it promptly arrived on the 17th by DPD Local. No issues with the lens so far and all seems to be working correctly.
19 March 2021
Unprompted review
Reply from Pro-Camera
Thank you for taking the time to share your experience and for your continued confidence in Pro-Camera.
We are delighted to hear that your Fujifilm 16-80mm lens arrived promptly and that everything was working exactly as expected. Providing quality photographic equipment, secure delivery and dependable service has always been important to our business.
It is particularly appreciated to hear from a returning customer who has had consistently positive experiences when purchasing from us. Repeat business and recommendations are extremely valuable to our team.
We hope you have continued to enjoy using the Fujifilm lens and we would be delighted to assist you again with any future photographic equipment.
Kind regards,
The Pro-Camera Customer Service Team
Ordered a Nikon Z5 camera with lens…
Ordered a Nikon Z5 camera with lens best online price I could find...
quick to respond to emails and camera turned up on the day they said it would which was a week after the order, was initially concerned as there was no order tracking ..
6 February 2021
Unprompted review
Reply from Pro-Camera
Thank you for taking the time to share your experience with Pro-Camera.
We are pleased to hear that you found the Nikon Z5 camera and lens at a very competitive price and that our team responded promptly to your emails throughout the order.
We completely understand the initial concern regarding tracking information, particularly when purchasing valuable photographic equipment online, so it is great to hear that your camera arrived safely on the date advised.
Providing competitive pricing alongside helpful communication and reliable delivery is extremely important to us, and we appreciate you sharing your experience.
We hope you have continued to enjoy your Nikon Z5 and would be delighted to assist you again with any future photographic equipment.
Kind regards,
The Pro-Camera Customer Service Team
I brought a backup Zoom for my Sony A9…
I brought a backup Zoom for my Sony A9 , the tamron 70-180mm . I'm always cautious about online sites but they always picked up the phone and were really nice to deal with . The package was a day late ( Covid delivery backup) but they emailed me with the revised delivery date straight away and it turned up 9.30 am the next day.
6 January 2021
Unprompted review
Reply from Pro-Camera
Thank you for taking the time to share your experience with Pro-Camera.
We are delighted to hear that you were pleased with your Tamron 70-180mm lens for your Sony A9 and, particularly, that you found our team helpful and easy to contact throughout your purchase.
Although the delivery was slightly affected by the exceptional courier pressures experienced during the Covid period, we are pleased that our team kept you informed of the revised delivery date and that your lens arrived safely the following morning.
We understand that purchasing valuable photographic equipment online requires confidence in both the retailer and the service provided, so your comments regarding our communication and customer service are greatly appreciated.
We hope the Tamron lens has served you well alongside your Sony A9 and thank you again for choosing Pro-Camera.
Kind regards,
The Pro-Camera Customer Service Team
Reply from Pro-Camera
Thank you for your five-star review and for choosing Pro-Camera.
We are delighted to hear that you were pleased with the speed of our service and the quality of your purchase. Providing our customers with quality photographic equipment alongside a fast and reliable service is extremely important to us.
We really appreciate your business and hope you have continued to enjoy your purchase. We would be very pleased to assist you again with any future camera, lens or photographic equipment requirements.
Kind regards,
The Pro-Camera Customer Service Team
Bought a new Camera, delivered next day - perfect!
Paid for a Canon 80D new and received it the next morning. The camera is perfectly new and a UK model too - (I entered the serials into the Canon registration site to make sure it was not a 'grey import'.)
I had concerns after reading some reviews on trustpilot but I can say this was a genuine transaction and I am quite happy. New UK-model camera exactly as advertised.
It is a 2016 model camera and the battery was completely flat when I got it, which worried me as some recharables don't like being fully discharged, but it has charged up OK. (I guess this stock has been sitting a while.)
In conclusion: very happy. The item is exactly as advertised. And next day delivery surprised me as it was free.
30 October 2020
Unprompted review
Reply from Pro-Camera
Thank you for taking the time to leave such a detailed five-star review and for choosing Pro-Camera for your Canon EOS 80D.
We are delighted to hear that your camera arrived the very next morning and that you were able to successfully register the serial number with Canon and confirm the UK model supplied was exactly as advertised.
We fully appreciate that purchasing photographic equipment online requires confidence in both the product and the retailer, particularly when making a significant purchase. It is therefore especially pleasing to hear that your experience with us provided that reassurance.
We are also pleased that the battery charged successfully and that you were happy with the camera overall.
Thank you again for your purchase and for sharing your experience. Your comments regarding the genuine transaction, UK-model camera and next-day delivery are greatly appreciated by the entire Pro-Camera team.
Kind regards,
The Pro-Camera Customer Service Team
Top quality products with top quality service
After a less than successful experience with ANother on-line retailer pretending to be British, I approached my purchase with some caution. But I need not have been concerned. Liz, Sales Manager at Pro Camera was completely reassuring and so I went ahed with the purchase. Order last Friday evening, it was delivered by UPS yesterday (Monday at 1230). Totally satisfied and VERY HAPPY TO RECOMMEND...
15 September 2020
Unprompted review
Reply from Pro-Camera
Thank you for taking the time to leave such a positive and detailed review of your experience with Pro-Camera.
We are particularly pleased to hear that our Sales Manager was able to provide the reassurance and information you needed before placing your order. We completely understand why customers can sometimes be cautious when purchasing valuable photographic equipment online, so providing clear advice and confidence before a purchase is extremely important to us.
It is also great to hear that your order, placed on Friday evening, was delivered safely by UPS on Monday and that you were completely satisfied with both the product and the service you received.
Your comments about the quality of our service and your recommendation are genuinely appreciated. Customer confidence and repeat business have always been extremely important to Pro-Camera, and we hope we have the opportunity to assist you again with your future photographic equipment.
Kind regards,
The Pro-Camera Customer Service Team
REDUCED WARRANTY
I have been reading the reviews on Pro-Camera and on the whole they are good. I am looking at a Tamron lens on their site and Tamron give a 5 year warranty were as Pro-Camera only offer a 2 year warranty. Food for thought, is additional 3 years warranty better than their discount?
23 July 2020
Unprompted review
Reply from Pro-Camera
We appreciate you raising the question regarding the warranty offered on our Tamron lenses.
For clarity, the warranty supplied with photographic equipment can vary depending on the particular product, distribution channel and warranty terms applicable at the time of purchase. Pro-Camera clearly states the warranty supplied with each product so customers can make an informed decision before ordering.
Our pricing reflects the complete package we offer, including the product, warranty and customer support, and we always encourage customers to compare both price and warranty terms when making their decision.
We are pleased that, overall, you found the reviews of Pro-Camera positive and appreciate you considering us for your Tamron lens purchase.
Kind regards,
The Pro-Camera Customer Service Team
In these difficult times expectations…
In these difficult times expectations of communication and delivery dates are not high. However pro camera delivered the lens in five days and answered an email I sent them after a few minutes. First class service.
22 April 2020
Unprompted review
Reply from Pro-Camera
Thank you for the five-star review. We’re delighted that, despite the challenging circumstances at the time, your lens arrived quickly and our team was able to respond to your email within minutes. It’s great to hear you received first-class service from Pro-Camera.
Kind regards,
Emma
Pro-Camera
Great Lens, delivery and service
Great Lens, delivered rapidly (even during lock down) and a good price.
7 April 2020
Unprompted review
Reply from Pro-Camera
Thank you for the five-star review. We’re really pleased your lens arrived quickly, especially during the lockdown period, and that you were happy with both the product and the price. We really appreciate your support.
Kind regards,
Emma
Pro-Camera
Fast delivery great service
Fast delivery great service, now ready for Christmas. Thanks
8 December 2019
Unprompted review
Reply from Pro-Camera
Thank you for the five-star review. We’re delighted you received your order quickly and were pleased with the service. Great to hear everything arrived in plenty of time for Christmas!
Kind regards,
Emma
Pro-Camera
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