Found Ray online on 14th Oct night and got an instant reply. Dropped off my badminton racquet the next morning.and picked it up the same evening - super quick! He strung it exactly to my specs, and fi... See more
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I’ve restrung my tennis rackets with Ray at Pro-String twice now. It has been an excellent service both times. The quality of the stringing is top class. Ray is very friendly and responsive wit... See more
Company replied
I had to drop off the racquet st the back office of a church near Liverpool St, and collect a few days later. Try not to arrange either when they do Mass as it takes a bit of waiting time. My racq... See more
Company details
Written by the company
PRO-STRING is a professional tennis, squash and badminton racket re-stringing service in London, UK. PRO-STRING is run by Raymond Diez, an ERSA certified racket stringing technician who is also a professional tennis coach and player. Raymond has extensive racket stringing experience and has strung for ATP and WTA tour players. This means that we can truly offer the best advice on string, tension as well as racket customisation for players of all ages and abilities. RACKET RE-STRINGING From as little as £18 where the customer drops off, picks up and supplies own string. We can also supply a wide range of different strings from natural gut to high quality polyester or find a specific string you require. We can help you find the right string for you and your game. Ask us for a specific string if you don’t see it listed. Same day (express) services also available on request. RACKET MAINTENANCE New grips , grommet changes, head-guards (all sold separately) can also be applied. RACKET CUSTOMISATION Weight adjustment and repainting RACKET SALES We can help you find the perfect racket for you and your style of play. We sell new rackets on pre-order and have in stock high quality second hand rackets which you can also demo before you buy. We also offer procurement services to try to locate difficult to find racquets or to save you time and money. ACCESSORIES Pick up new tennis balls, squash balls or shuttlecocks as well as new replacement/ base grips and overgrips from our locations. FIND US ACTON (RESIDENTIAL ADDRESS): 9 GLOUCESTER ROAD, W3 8PD Monday to Sunday 24 hours by appointment HAMMERSMITH (RESIDENTIAL ADDRESS): 134 IFFLEY ROAD, W6 0PE Monday to Friday 5.30pm - 10pm, Weekends by appointment FULHAM: CHESTER HOUSE, 3RD FLOOR, FULHAM HIGH STREET, LONDON, SW6 3JA Monday to Friday 8am - 5pm CHISWICK: DUKES MEADOWS TENNIS AND GOLF CLUB, DAN MASON DRIVE, W4 2SH Monday to Sunday 7am-9pm MAYFAIR: 2ND FLOOR, 180 PICCADILLY, ST. JAMES’S, W1J 9HF Monday to Friday 9am - 5.30pm VICTORIA: 105 VICTORIA STREET, 6TH FLOOR (LANDMARK) SW1E 6QT Monday to Friday 9am - 6pm CITY OF LONDON/ BANK: 1 ROYAL EXCHANGE, 2ND FLOOR (LANDMARK), EC3V 3DG Monday to Friday 9am - 5.15pm (5.30 on request) 384B RICHMOND ROAD, EAST TWICKENHAM, TWICKENHAM, TW1 2DY Monday to Sunday by appointment ICKENHAM: 271 SWAKELEYS RD, UB10 8DR Monday to Sunday by appointment MOBILE STRINGING: WE COME TO YOU
Contact info
9 Gloucester road, W38PD, London, United Kingdom
- 07476409693
- ray@pro-string.com
- pro-string.com
4.9
Excellent
337 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great experience
Great experience - quick easy and professional service with a great result.
3 August 2023
Unprompted review
Cannot recommend high enough
I've used Ray for restringing my old racquet and for purchasing a new one. He was incredibly helpful with suggestions for strings on my old racquet, the whole process was incredibly easy. When it came to buying a racquet through him, again, he was brilliant. I trialled a few different racquets through Ray who provided guidance over what type to purchase for my game. Once I'd made a decision the purchase process was seamless and quick. Very happy customer and will return for a restring once mine go!
10 July 2023
Unprompted review
First time using Pro-String
First time using Pro-String - excellent, friendly and enthusiastic organisation and service.
Used the express service in an emergency today, stringers were flexible, helpful and the racket was returned within twenty minutes. Highly recommend.
21 July 2023
Unprompted review
Reply from Pro-string limited
Many thanks for your review Adam. Glad you had a good experience with us. Looking forward to re-stringing again in the future.
Thanks
Pro-string
Great service
Great service accompanied by expert advice. Ray knows what he's doing. Couldn't recommend more.
19 July 2023
Unprompted review
Reply from Pro-string limited
Many thanks for your review Adrien! Hope to see you on the court soon.
Re-strung badminton racket
Have had my racket for now 3 weeks, re-strung it and works perfectly fine. Was quite easy to get in touch and stay in touch. Company was also very responsive and didn't leave me on read or in the dark. Also regular service only took 4-5 days for my racket to be ready which was great.
30 June 2023
Unprompted review
Reply from Pro-string limited
We're pleased you had a good experience.
Many thanks Numan for your review.
Ray is really reliable and does a great…
Ray is really reliable and does a great job, we drop the rackets off in the city on a Monday and they are ready to pick up again on Friday.
1 July 2023
Unprompted review
Reply from Pro-string limited
Thanks so much Debbie. Much appreciated review! 🙏
quick turnaround and very reliable.
1 July 2023
Unprompted review
Great service for racquet and stringing
Great service, super convenient and great quality!
I bought a racquet and did the stringing for a very competitive price and Ray was extremely responsive and helpful!
100% would recommend
16 June 2023
Unprompted review
Great restringing service
Quick and restrung well. I didn’t know what strings I should choose so I asked Ray at Pro-string and he gave me some recommendations for my tennis level and how often I play.
30 June 2023
Unprompted review
The best racket stringers in London
Ray at Pro String is very professional, easy to talk to and is happy to give you good advice on what strings to use based on your playing style, preferences etc. Their pricing is the most competitive I've found in West London and would highly recommended them. 10/10
29 June 2023
Unprompted review
Reply from Pro-string limited
Many thanks Deep 🙏🙏
Great customer service and recommendation
Great customer service. Ray is a very approachable guy and was happy to have a quick chat first to understand how much tennis I play and at what level.
With that said I was playing with Head Lynx Tour poly strings which are a bit stiff and my arm was getting soar after every play.
He recommended I switch to the Pro-string branded multifilament strings which are made in Austria if remember correctly.
After having a session I could straight away feel better comfort, feel and no more soar arm after playing or the day after.
I also did not notice any significant loss in 'spin' moving from a poly.
The turn around was 2 working days which is great.
Tension was also spot on - unlike some online shops where you get what you get...
28 June 2023
Unprompted review
Reply from Pro-string limited
Thanks so much for your review Igor. Yes, you remembered correctly. The Pro-string Pure Multifilament is made in Austria. We're glad your arm now feels how it should after playing. This is a perfect example how even players of good standards are using the wrong string dispite it being a very personal feeling. Thanks again Igor
Great straight forward service
Great straight forward service. I had a racket restrung - dropped off at his place in Acton and collected a few days later. Lovely guy. Thanks Ray!
25 June 2023
Unprompted review
He also does tennis lessons
He also does tennis lessons. Great coach, knows his stuff, keeps it fun. Got a couple rackets restrung also, used the courier service which was quick and easy
14 June 2023
Unprompted review
Recommend
A positive experience where I am happy with the stringing service and the quality of string. Quick communication and service.
8 June 2023
Unprompted review
Reply from Pro-string limited
Glad you were happy with the service provided, thanks for choosing Pro-string.
Swift and efficient
The service was swift and efficient and the comms throughout were excellent. I needed my tennis racket restrung ahead of a game and they did it within 40 minutes on a Sunday morning! Highly recommend.
4 June 2023
Unprompted review
Got my rackets back to me within 16…
Got my rackets back to me within 16 hours and was great at communicating with me throughout the process.
1 June 2023
Unprompted review
Reply from Pro-string limited
Many thanks Billy! Glad we could make it happen.
Great service
Great service! Friendly, professional and flexible. My first choice for restringing my rackets.
18 May 2023
Unprompted review
Reply from Pro-string limited
Many many thanks Pascal!
Best stringing service in London!!!
I’ve been using the Pro-String service since 2020, and have never looked back.
Ray is really helpful whenever you need suggestions about strings, customisation or rackets you want to buy.
The service is also really quick!
22 May 2023
Unprompted review
Reply from Pro-string limited
Thanks so much Alex. Hopefully you'll stay with us for many more years to come!
Excellent
Excellent, quick, reliable service. Needed a fast turnaround on my rackets and Pro-string delivered.
16 May 2023
Unprompted review
Reply from Pro-string limited
Many thanks Alex, very much appreciated review.
Outstanding badminton restring service…
Outstanding badminton restring service in Acton area. Their pricing is great, and their response time is quick. I highly recommend them to anyone in need of restringing their badminton racquet
15 May 2023
Unprompted review
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