Great price and super fats delivery. I'm in Canada, and even with shipping it still works out cheaper than my local bike shop down the road.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Great price and super fats delivery. I'm in Canada, and even with shipping it still works out cheaper than my local bike shop down the road.
Company replied
My order arrived 10 days late, and I was charged double tax and duty despite the site claiming to be Canadian. I’ve tried contacting customer service to resolve this but haven’t received any response.... See more
Company replied
I ordered first time in 2018 Pearl Izumi Pursuit Attack Knickers two pairs then last year I ordered Tour de France yellow Santini then today need second pair white one. The best quality cycling & work... See more
Company replied
I ordered 2 michelin Tires 700x25C at the best price on the internet plus shipping was reasonable and delivery as promised on time I recommend highly you buy from probikekit.ca my first experience... See more
Company replied
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Probikekit has great products, excellent prices and terrific service/website. I have used the Los retailer many times now over many years - always satisfied!

Reply from probikekit.ca
I was looking for SANTINI hi end jersey. PBK provided easy access to their options. Booking my choice went well / receiving Conf # / day to day tracking info / in from UK to CDN in 11 days. First time dealing with PBK, will keep an eye on their offers.

Reply from probikekit.ca
Your site offered the best price for the part I needed to purchase.

Reply from probikekit.ca
Pedals were ordered on Sunday, and I had them at my house in Canada on Wednesday! Pretty impressive ...

Reply from probikekit.ca
I just bought a couple of bike tyres and tubes - the process was easy but the cost of delivery seemed high and was confusing. When I looked at the cost to ship to Canada on the Probikekit website it said $19.99, but <1kg was $24.99. However on the purchase screen the cost was $34.99 and if I wanted to wait two weeks it was $47.99. I was also looking if you do free ship over a certain dollar amount - no luck. Tires are a good price though!

Reply from probikekit.ca
I really like this online store. Great description of products and easy to use.

Reply from probikekit.ca
Your web page was very clear.
You listed the costs in local currency.
You carry brand name merchandise.

Reply from probikekit.ca
I'm writing this before receiving my stuff. To receive the 15$ cashback (over a 300$), I had to give my full credit card info to a third-party site. Of course, it lead to a 404 page. That is simply unacceptable from a thrustworthy site. Even if the stuff is great, this puts my security in danger.

Reply from probikekit.ca
Also have received good products at great prices! Usually don’t have to pay duty/ taxes, however this time I have had to through DHL. Paid $65 ~ for a set of peddles, ended up paying $35 duty and taxes. Won’t be shopping at PBK anymore

Reply from probikekit.ca
Oh now you give me a darn uk site like frick man, I’m paying for duties that I bet are gonna be lots of money that I really do got darn little of bc this stupid happens every-time i order online. Like plz fitbike make it more noticeable that you are shipping from the uk…..

Reply from probikekit.ca
I am happy with the products purchased. The reason I gave 3 stars is that I could not claim the 10% discount code that was offered to me in a separate email by Probikekit. Also, the shipping options only offered paying for tracked shipping, in effect removing much of the price competitiveness offered by Probikekit for this purchase - all considerations for future purchases.

Reply from probikekit.ca
Informations about delivery and customs fées not si transparent for international clients like me.

Reply from probikekit.ca
Borderline fraudulent. This website poses as a .ca, but does not actually operate and/or ship from Canada. Stuck with huge duty fees, it would have been both less expensive and more convenient to purchase from a local business. On top of that, I paid extra for expedited 2 day shipping, which I've been notified will be delivered well outside of the window I paid for. Shame because the website has a solid selection of items, they're just not being fully and immediately transparent about their business which turns into a major issue as a consumer.
Edit: Liam, it has not been resolved. Taylor had the nerve to tell me that I should have done my due diligence, and did absolutely NOTHING to make the situation right. This clearly shows how little you actually care about your customers, and I am absolutely appalled with the level of customer service that I've received from your business.

Reply from probikekit.ca

Reply from probikekit.ca
Frustrating frequecy of e-mail "offers" and reminders "you left something in your cart". Limited selection. Good prices but excessive shipping rates. Waited for a 15% off offer just to cut down the shipping cost.

Reply from probikekit.ca
10% rebate BACKCA was not credited
And the day after a Customer Relations Executive emailed me that he accorded the 10% credit
Probike just gave me the proof they are serious about their customer satisfaction and responsive

Reply from probikekit.ca
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.