Great price and super fats delivery. I'm in Canada, and even with shipping it still works out cheaper than my local bike shop down the road.
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See what reviewers are saying
My order arrived 10 days late, and I was charged double tax and duty despite the site claiming to be Canadian. I’ve tried contacting customer service to resolve this but haven’t received any response.... See more
Company replied
I ordered first time in 2018 Pearl Izumi Pursuit Attack Knickers two pairs then last year I ordered Tour de France yellow Santini then today need second pair white one. The best quality cycling & work... See more
Company replied
I ordered 2 michelin Tires 700x25C at the best price on the internet plus shipping was reasonable and delivery as promised on time I recommend highly you buy from probikekit.ca my first experience... See more
Company replied
4.1
Great
3k reviews
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Probikekit has great products
Probikekit has great products, excellent prices and terrific service/website. I have used the Los retailer many times now over many years - always satisfied!
31 March 2023
Reply from probikekit.ca
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
I was looking for SANTINI hi end…
I was looking for SANTINI hi end jersey. PBK provided easy access to their options. Booking my choice went well / receiving Conf # / day to day tracking info / in from UK to CDN in 11 days. First time dealing with PBK, will keep an eye on their offers.
19 March 2023
Reply from probikekit.ca
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Your site offered the best price for…
Your site offered the best price for the part I needed to purchase.
29 March 2023
Reply from probikekit.ca
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Pedals were ordered on Sunday
Pedals were ordered on Sunday, and I had them at my house in Canada on Wednesday! Pretty impressive ...
19 March 2023
Reply from probikekit.ca
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Tyred Delivery
I just bought a couple of bike tyres and tubes - the process was easy but the cost of delivery seemed high and was confusing. When I looked at the cost to ship to Canada on the Probikekit website it said $19.99, but <1kg was $24.99. However on the purchase screen the cost was $34.99 and if I wanted to wait two weeks it was $47.99. I was also looking if you do free ship over a certain dollar amount - no luck. Tires are a good price though!
28 March 2023
Reply from probikekit.ca
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Claire
I really like this online store
I really like this online store. Great description of products and easy to use.
28 March 2023
Reply from probikekit.ca
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Your web page was very clear
Your web page was very clear.
You listed the costs in local currency.
You carry brand name merchandise.
27 March 2023
Reply from probikekit.ca
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Be aware...
I'm writing this before receiving my stuff. To receive the 15$ cashback (over a 300$), I had to give my full credit card info to a third-party site. Of course, it lead to a 404 page. That is simply unacceptable from a thrustworthy site. Even if the stuff is great, this puts my security in danger.
26 March 2023
Unprompted review
Reply from probikekit.ca
Hello Etienne,
Thank you for taking the time to leave your review.
I am sorry that you have had this checkout issue, I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Reply from probikekit.ca
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Great prices!
Also have received good products at great prices! Usually don’t have to pay duty/ taxes, however this time I have had to through DHL. Paid $65 ~ for a set of peddles, ended up paying $35 duty and taxes. Won’t be shopping at PBK anymore
23 March 2023
Reply from probikekit.ca
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Claire
Very easy to order my new pedals online.
25 March 2023
Reply from probikekit.ca
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Oh hiding the duties Canadian people will haft to pay for.
Oh now you give me a darn uk site like frick man, I’m paying for duties that I bet are gonna be lots of money that I really do got darn little of bc this stupid happens every-time i order online. Like plz fitbike make it more noticeable that you are shipping from the uk…..
24 March 2023
Reply from probikekit.ca
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sam
The fine print
I am happy with the products purchased. The reason I gave 3 stars is that I could not claim the 10% discount code that was offered to me in a separate email by Probikekit. Also, the shipping options only offered paying for tracked shipping, in effect removing much of the price competitiveness offered by Probikekit for this purchase - all considerations for future purchases.
23 March 2023
Reply from probikekit.ca
Hello Maureen,
Thank you for leaving your review.
I am sorry to hear you have had an issue with a discount code. I have investigated this and sent you a message to your online account.
Please log in to your account at your convenience to receive my message.
Regards,
Claire
Reply from probikekit.ca
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Informations about delivery and customs…
Informations about delivery and customs fées not si transparent for international clients like me.
22 March 2023
Reply from probikekit.ca
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Claire
Borderline fraudulent
Borderline fraudulent. This website poses as a .ca, but does not actually operate and/or ship from Canada. Stuck with huge duty fees, it would have been both less expensive and more convenient to purchase from a local business. On top of that, I paid extra for expedited 2 day shipping, which I've been notified will be delivered well outside of the window I paid for. Shame because the website has a solid selection of items, they're just not being fully and immediately transparent about their business which turns into a major issue as a consumer.
Edit: Liam, it has not been resolved. Taylor had the nerve to tell me that I should have done my due diligence, and did absolutely NOTHING to make the situation right. This clearly shows how little you actually care about your customers, and I am absolutely appalled with the level of customer service that I've received from your business.
21 March 2023
Unprompted review
Reply from probikekit.ca
Hello MG,
Thank you for your review.
I am very sorry to hear of the issues encountered with your recent order and I do appreciate your frustrations.
Taking a look at your account, I can see that this matter has now been resolved by our Customer Service team.
Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist.
Kind regards,
Liam
Reply from probikekit.ca
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Claire
Reply from probikekit.ca
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Frustrating frequecy of e-mail "offers"…
Frustrating frequecy of e-mail "offers" and reminders "you left something in your cart". Limited selection. Good prices but excessive shipping rates. Waited for a 15% off offer just to cut down the shipping cost.
22 March 2023
Reply from probikekit.ca
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Claire
10% rebate BACKCA was not credited
10% rebate BACKCA was not credited
And the day after a Customer Relations Executive emailed me that he accorded the 10% credit
Probike just gave me the proof they are serious about their customer satisfaction and responsive
22 March 2023
Reply from probikekit.ca
Hello Hugues,
Thank you for taking the time to leave your review.
I am sorry that you have had this discount issue, I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
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