Proctorsnursery Reviews 

49
•
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

I ordered a few Sidalcea from this nursery. They arrived very quickly, with good moist soil. The packaging was pretty secure, with plenty of sticks to stop the box from being too squishy. Some flowe... See more

Rated 5 out of 5 stars

Proctors is my number 1 go to nursery for plants when buying online (I'm far away!). The plants are top top quality and amazing value for money, always a great selection too. They post out quicky and... See more

Rated 1 out of 5 stars

I was so pleased to find Proctors nursery and made a number of purchases that arrived in tip top condition. However my last order arrived in a very damaged condition. Proctors arranged a duplicate ord... See more

Rated 5 out of 5 stars

Great range of plants and exceptional service. I ordered 7 actaea on Thursday morning and they were delivered on Friday lunchtime! The roots were quite compacted in the pots, but teased them out and a... See more

4.0

Great

TrustScore 4 out of 5

49 reviews

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4.0

All reviews

(49)

16 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent…

This is my second order from Proctors and it did not disappoint. The plants were packaged well and arrived intact. The plants look healthy and strong. Delivery was speedy and seamless. Thank you

22 May 2025
Unprompted review
Rated 1 out of 5 stars

Poor service in my experience

My plants arrived completely scattered within the box.
I retrieved them from underneath the compost and repotted. In my judgement, from a lifetime of gardening, the plants are of poor quality . I found the response to my complaint, casual and unhelpful.

4 February 2025
Unprompted review
Rated 5 out of 5 stars

Healthy plants, great service

I was looking for particular plants to add to my garden this November. Based on high rating plus they are more or less local I’ve decided to order from this nursery.
The plants were carefully packed, they are healthy with good established roots, and notes were added. Been sent via Royal Mail and reached me in two days.
Ordered on 10/11, sent 11/11, received 13/11

Also they gave me an extra plant as a Christmas present! Wow! Totally unexpected so thanks a lot!
Would order from them again.

13 November 2024
Unprompted review
Rated 5 out of 5 stars

Impressed

I wasn't asked to provide a Trustpilot rating but I felt motivated to leave a review somewhere because I was so impressed. Plants were very competitively priced compared to other online nurseries, particularly taking into account their size. I was also taken aback by the speed of delivery, as less than 48 hours elapsed between me placing the order and the plants arriving at my door (possibly it may well take longer during 'peak' months; nonetheless I thought this was very impressive). It also feels nice to support a smaller nursery rather than one of the more obvious 'names'.

24 September 2024
Unprompted review
Rated 5 out of 5 stars

Absolute stars, can't recommend them enough

I have met the Proctors Nursery team at the N.E.C - BBC Gardeners World Live Fair 13- 16 June 2024 and I cannot recommend them enough.

They are a team of dedicated professionals that love what they do and they go above and beyond for the customer satisfaction.
I have so many absolutely beautiful plants ( the team will remember me as number 10 :) because this is the number that I had on all of the reserved plants that I bought).

They offer a display of a perfect combination between the absolute beauty of the plants that they carefully grow and the multitude of colours, lovely textures and smells that make you feel that you are in paradise.

They have been absolute stars helping me every time even if they are approached by hundreds of people. I am very grateful for all the time and the help to get the plants safely to car without damaging them ( I recently removed a 6 1/2 weeks plaster on my right arm that was absolutely shatered and have reduced mobility for it).

Also, another important aspect is that comparing to other nurseries that were present at the fair, their prices were very affordable. I will definitely visit them soon in Stoke.

Thank you all very, very much for all your work and for the joy you brought into my life by having such an amazing range of plants that will make my garden look amazing!

16 June 2024
Unprompted review
Rated 5 out of 5 stars

Well worth entertaining again and again

Absolutely fantastic and so pleased :0) The thought that had gone into the packaging and this showed in their duty of care to their customer, in the focus to the packaging and for each plant in its transit and how the state they would therefore arrive in. So impressed by the quality of plants, Geum & Dahlia. First class standards compared to other nurseries I have tried online and their packaging and their quality was not as high as yours. I will definitely reorder from you again. Well done to your team. You have gained a future repeat customer.

6 June 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful

I've made a few different orders from Proctors and they consistently send absolutely perfect plants that are packaged fantastically. On once occasion the courier lost my parcel and Proctors sent out a new one almost immediately. Cannot recommend highly enough!

17 October 2023
Unprompted review
Rated 5 out of 5 stars

Most impressed

Most impressed with the excellent packaging and support for three phlox plants ordered on line. Plants look pretty good too.

6 September 2023
Unprompted review
Rated 5 out of 5 stars

Would recommended

First order from this company - great prices, beautiful heathy plants, well packaged and they arrived quickly. Look forward to shopping here again. Thank you!

27 July 2023
Unprompted review
Rated 1 out of 5 stars

Not happy

Not happy. Impossible to make contact with them. Tried over several days without luck. Nothing on their website to explain why. I guess I'll take my trade elsewhere, to a company that actually has staff to answer the telephone!

24 June 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

My plants had been very well packed and arrived in first class condition. This was my 3rd order from Proctors and the service has been consistently v good. Thanks

21 June 2023
Unprompted review

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