First our order was Ok. And we decided to make another one. This time the product came with defect. Roberto, Customer Complaint Manager from Produceshop helped us resolve our issue immediately and al... See more
Company replied
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See what reviewers are saying
Great products, high quality furnitures, but in my opinion we could have a better cancelation/send back order response. However, the expérience was good and I had answer by the company
Company replied
After my review on 01-06-2025, the company contacted us by email. They said they would look into resending the damaged part. Unfortunately, we never heard back from them. You spend €420 on a T... See more
Company replied
Ordered and received sofa order 720078148. No hardware so can't assemble sofa. No way to contact produceshop. Terrible system.
Company replied
Company details
- Garden Furniture Shop
- Bar Restaurant Furniture Shop
- Exercise Equipment Shop
- Home Furniture Shop
- Living room shop
- Office Furniture Shop
Written by the company
ProduceShop es el destino online integral para el Hogar y el Tiempo Libre, con precios que realmente tienen sentido. Nacido en 2015 y relanzado en octubre de 2025 por Pasmara Srl, ofrece colecciones de marca propia y marcas asociadas seleccionadas: mobiliario interior/exterior, decoración, iluminación, bricolaje, fitness y ocio. Gracias a un surtido cuidadosamente seleccionado y a un servicio fiable, ProduceShop se ha convertido en líder del sector, con miles de envíos diarios en Europa y más de 1,7 millones de clientes atendidos. Hoy operamos con procesos totalmente renovados: pagos seguros, envíos con seguimiento a través de socios logísticos de confianza, políticas claras y una atención al cliente rápida y precisa. Algunas reseñas anteriores al relanzamiento pueden hacer referencia a la gestión anterior: bajo la nueva propiedad de Pasmara Srl trabajamos cada día para ofrecerte una experiencia aún mejor.
Contact info
3.8
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Goods not received
I ordered a garden shed on the 16th May 25, due to be delivered on the 23rd May 2025. I have not received the goods, I raised a ticked and chased 5 times with no response. The website states that if good are not received 7 days after expended delivery a full refund can be obtained. I asked for a refund and again I have received no response. Unacceptable customer service.
29 June 2025
Unprompted review
Reply from ProduceShop España | Official®
Estimado cliente:
Lamentamos saber que ha tenido una experiencia negativa durante los últimos meses.
Desafortunadamente, la empresa que gestionaba hasta ahora la marca ProduceShop cesó su actividad en junio de 2025, y desde entonces todo quedó detenido.
Hoy, ProduceShop inicia una nueva etapa bajo una nueva dirección. Todos los activos digitales y materiales relacionados con ProduceShop han sido adquiridos por Pasmara Srl.
Somos un equipo de profesionales con una amplia experiencia en la venta en línea de productos para el hogar. Creemos en el valor de la marca y queremos reconstruir una relación de confianza con usted y con todos nuestros clientes fieles.
Pasmara Srl no es responsable de los hechos ocurridos en el pasado y no puede intervenir en ellos. Sin embargo, queremos asegurarle que hoy estamos aquí, con un servicio de atención al cliente y una asistencia a la altura de sus expectativas.
Nos pondremos en contacto con usted personalmente para conocer su caso y tratar, en la medida de lo posible, de compensar los inconvenientes sufridos.
Atentamente,
El equipo de Pasmara Srl
ProduceShop
After my review on 01-06-2025
After my review on 01-06-2025, the company contacted us by email. They said they would look into resending the damaged part. Unfortunately, we never heard back from them.
You spend €420 on a TV stand and receive a broken one. Instead of properly resolving the issue, they only offer a discount. Meanwhile, you're left with damaged furniture in your new home.
Unfortunately, I can't upload photos here — otherwise, everyone could see how their products are delivered. Looking at other reviews, it seems this kind of issue happens quite often.
Very disappointing experience. I do not recommend this company.
1 June 2025
Unprompted review
Reply from ProduceShop España | Official®
Estimado cliente:
Lamentamos saber que ha tenido una experiencia negativa durante los últimos meses.
Desafortunadamente, la empresa que gestionaba hasta ahora la marca ProduceShop cesó su actividad en junio de 2025, y desde entonces todo quedó detenido.
Hoy, ProduceShop inicia una nueva etapa bajo una nueva dirección. Todos los activos digitales y materiales relacionados con ProduceShop han sido adquiridos por Pasmara Srl.
Somos un equipo de profesionales con una amplia experiencia en la venta en línea de productos para el hogar. Creemos en el valor de la marca y queremos reconstruir una relación de confianza con usted y con todos nuestros clientes fieles.
Pasmara Srl no es responsable de los hechos ocurridos en el pasado y no puede intervenir en ellos. Sin embargo, queremos asegurarle que hoy estamos aquí, con un servicio de atención al cliente y una asistencia a la altura de sus expectativas.
Nos pondremos en contacto con usted personalmente para conocer su caso y tratar, en la medida de lo posible, de compensar los inconvenientes sufridos.
Atentamente,
El equipo de Pasmara Srl
ProduceShop
We had several issues with 2 orders.
We had several issues with 2 orders.
The package came broken and they denied to send us the broken parts or at least return the product. We lost a lot of money with this website! They don’t reply in time! They say they are treating your issues, but you are months waiting for the resolution, if that ever comes.
There answers on Trustpilot have no real followup !It’s all a big scam
26 June 2025
Unprompted review
Reply from ProduceShop España | Official®
Estimado cliente:
Lamentamos saber que ha tenido una experiencia negativa durante los últimos meses.
Desafortunadamente, la empresa que gestionaba hasta ahora la marca ProduceShop cesó su actividad en junio de 2025, y desde entonces todo quedó detenido.
Hoy, ProduceShop inicia una nueva etapa bajo una nueva dirección. Todos los activos digitales y materiales relacionados con ProduceShop han sido adquiridos por Pasmara Srl.
Somos un equipo de profesionales con una amplia experiencia en la venta en línea de productos para el hogar. Creemos en el valor de la marca y queremos reconstruir una relación de confianza con usted y con todos nuestros clientes fieles.
Pasmara Srl no es responsable de los hechos ocurridos en el pasado y no puede intervenir en ellos. Sin embargo, queremos asegurarle que hoy estamos aquí, con un servicio de atención al cliente y una asistencia a la altura de sus expectativas.
Nos pondremos en contacto con usted personalmente para conocer su caso y tratar, en la medida de lo posible, de compensar los inconvenientes sufridos.
Atentamente,
El equipo de Pasmara Srl
ProduceShop
Did not deliver my order, no contact possible
Did not deliver my order, not able to contact them, no reactions at all. Glad i did a payment by Klarna, so they have to pay me back. Waited more then 5 weeks for a respons after payment.
You respond on my complaint, but you don't send me any mail.
24 April 2025
Unprompted review
Reply from ProduceShop España | Official®
Estimado cliente:
Lamentamos saber que ha tenido una experiencia negativa durante los últimos meses.
Desafortunadamente, la empresa que gestionaba hasta ahora la marca ProduceShop cesó su actividad en junio de 2025, y desde entonces todo quedó detenido.
Hoy, ProduceShop inicia una nueva etapa bajo una nueva dirección. Todos los activos digitales y materiales relacionados con ProduceShop han sido adquiridos por Pasmara Srl.
Somos un equipo de profesionales con una amplia experiencia en la venta en línea de productos para el hogar. Creemos en el valor de la marca y queremos reconstruir una relación de confianza con usted y con todos nuestros clientes fieles.
Pasmara Srl no es responsable de los hechos ocurridos en el pasado y no puede intervenir en ellos. Sin embargo, queremos asegurarle que hoy estamos aquí, con un servicio de atención al cliente y una asistencia a la altura de sus expectativas.
Nos pondremos en contacto con usted personalmente para conocer su caso y tratar, en la medida de lo posible, de compensar los inconvenientes sufridos.
Atentamente,
El equipo de Pasmara Srl
ProduceShop
Absolutely terrible - AMENDED, PLEASE READ
Absolutely terrible!! No instructions, box damaged, faulty item and no contact apart from a stupid form that does not give me the option i need which is it is broken so need it collecting or exchanging, literally non existant after sales, what company does not have a contact number, the company since contacted me and the sevice i recieved from Roberto in customer service was brilliant, very very helpful, so muchas gracias to Roberto
27 February 2025
Unprompted review
Reply from ProduceShop España | Official®
Dear customer,
we are sorry that your experience with our customer service was not satisfactory.
We would like to understand the situation better to take prompt action and provide you with a better experience.
We will contact you to address your concerns and resolve the situation.
Best regards,
ProduceShop.
Reply from ProduceShop España | Official®
Dear customer,
we are pleased to hear that you are satisfied with your purchase from ProduceShop.
Our team works hard to ensure the quality of our products and the best online shopping experience.
We appreciate your preference and positive feedback.
Best regards,
ProduceShop.
Exemplary customer care by ProduceShop
Although there were some initial issues with quality of the product, the reaction of ProduceShop customer care was absolutely outstanding and merits mentioning.
30 December 2024
Reply from ProduceShop España | Official®
Dear customer,
we sincerely apologize for the inconvenience you have faced.
Your feedback is valuable to us, and we would like to contact you to delve deeper into the situation and find a solution that satisfies you.
Best regards,
ProduceShop.
Something shady going on here...?
Two weeks ago I ordered a sofa bed from Produce Shop. Since then I have received no emails of any description, not even the confirmation of sale, and no access to my account, it is always blocked.
I strongly suspect that it is a scam as the customer service representative (I believe the ONLY one) whom I managed to contact in a round about way is being very evasive and refusing to acknowledge my requests for proof of my account and progress of the sale. I have now voiced my suspicions to her and heard nothing back. She has repeated several times that my order is in preparation but will provide no proof. It was advertised very cheaply and the next day was listed 'out of stock'- I can't help wondering how many people ordered and paid for this particular item, seemingly the only white one. They had also outsourced it to Leroy Merlin who by the following day had also listed it as out of stock. The advert which was prominent on Google also disappeared. How much money could have been made by ProduceShop on that single day by hordes of customers shelling out €68? And of course it's not a meaningful amount that would precipitate multiple claims. It's my guess that most people would just write it off.
But I'm not one of those: it's the principle and I will pursue it.
Tomorrow I will be speaking to my UK bank which guarantees all credit card purchases and they will investigate thoroughly this very questionable outfit who appear to have defrauded many trusting customers if the reviews on Trustpilot are anything to go by.
In the meantime I would urge anybody considering purchasing any item whatsoever from this company to desist until it can be established that it is genuine! You may well be throwing your money away.
If you have already ordered and try to contact the email address for enquiries published on their adverts, you will be blocked. They only respond to new enquiries, after all they can't block those for fear of turning away new punters!
The regurgitated template of apology sent to dissatisfied buyers is as meaningless as their products seem to be and serve simply as a delaying tactic. Please don't bother to send one to me!
My mission now if they are as disingenuous as they appear to be is to expose Produce Shop publicly. I would very much like to be proved wrong but I fear I will never see the sofabed I ordered.
Companies who profit from ordinary people's misplaced trust and cause them distress deserve to be publicly shamed and put out of business.
UPDATE - the issue has now been resolved quickly and efficiently and I have received a full refund. Clearly nothing shady at all.
30 December 2024
Unprompted review
Reply from ProduceShop España | Official®
Dear customer,
we regret that your order was not processed correctly.
We want to understand the situation better and resolve it in the best possible way.
Please allow us the opportunity to speak with you to find a suitable solution.
Best regards,
ProduceShop.
Good massages
Good product. The bad thing is the size, add is bigger than the doors
16 December 2024
Unprompted review
Reply from ProduceShop España | Official®
Dear customer,
we are delighted to learn that your purchase from ProduceShop was satisfying.
Our priority is to ensure your complete satisfaction, and your positive feedback confirms that we are on the right track.
Thank you sincerely, and we look forward to serving you again on ProduceShop.
Best regards,
ProduceShop.
Mouldy smell
The sofa looks good but it has an awful mouldy smell and is still smelling after few weeks
23 October 2024
Reply from ProduceShop España | Official®
Dear customer,
we apologize for the inconvenience you experienced during the purchasing process on our website.
We would like to further investigate the issue to identify the cause and offer an appropriate solution.
We will contact you shortly to provide personalized assistance.
Best regards,
ProduceShop.
I purchased a Gazebo
Had some slight damage I think caused during transit but once contacted their customer service team resolved very quickly.
8 August 2024
Unprompted review
Reply from ProduceShop España | Official®
Dear customer,
we regret that your order was not processed correctly.
We want to understand the situation better and resolve it in the best possible way.
Please allow us the opportunity to speak with you to find a suitable solution.
Best regards,
ProduceShop.
Great products
Great products, high quality furnitures, but in my opinion we could have a better cancelation/send back order response.
However, the expérience was good and I had answer by the company
23 September 2024
Unprompted review
Reply from ProduceShop España | Official®
Dear customer,
we are delighted to learn that your purchase from ProduceShop was satisfying.
Our priority is to ensure your complete satisfaction, and your positive feedback confirms that we are on the right track.
Thank you sincerely, and we look forward to serving you again on ProduceShop.
Best regards,
ProduceShop.
No customer service
I bought a shower, and it arrived broken. I contacted customer service through the website, and I’ve been waiting for a couple of weeks for a response to resolve the issue. No one has contacted me yet, and they don’t have a phone number. Honestly, it doesn't seem like a very reliable company. 400€ down the drain. Happy to change the rating once I get this sorted.
10 September 2024
Unprompted review
Reply from ProduceShop España | Official®
Dear customer,
we apologize that your purchase did not meet your expectations.
We would like to have the opportunity to speak with you to better understand the issues and find a suitable solution.
We will contact you as soon as possible to address your concerns.
Best regards,
ProduceShop.
Great experience 10/10
Great experience, good quality and price. Delivery was very nice and the exactly date.
6 September 2024
Unprompted review
Reply from ProduceShop España | Official®
Dear customer,
we are pleased to hear that you are satisfied with your purchase from ProduceShop.
Our team works hard to ensure the quality of our products and the best online shopping experience.
We appreciate your preference and positive feedback.
Best regards,
ProduceShop.
The experience of buying the product…
The experience of buying the product and the product itself is very good. The lack of communication and tracking the delivery was not so good.
2 September 2024
Reply from ProduceShop España | Official®
Dear customer,
we sincerely thank you for your positive feedback about ProduceShop.
We are glad to hear that our products and service have lived up to your expectations.
We will continue to work hard to maintain our level of excellence.
Once again, thank you, and see you soon!
Best regards,
ProduceShop.
Good quality-prize relation
28 August 2024
Unprompted review
Reply from ProduceShop España | Official®
Dear customer,
we sincerely appreciate your positive comments about ProduceShop.
Your feedback motivates us to constantly improve and always offer the best to our customers.
Thank you for choosing to shop with us and for your support.
Best regards,
ProduceShop.
I ordered a lovely chair bed very…
I ordered a lovely chair bed very pleased, but on second use of the bed the back of the chair wouldn't click into place so I now have to keep the chair against a wall because it doesn't stay upright. I'm tried to get in touch to tell them of the problem but it's impossible.
It was 215€ so not cheap.
Thank you for your reply but I have tried all ways to contact you without success.
18 August 2024
Unprompted review
Reply from ProduceShop España | Official®
Dear customer,
we sincerely apologize for the inconvenience you have faced.
Your feedback is valuable to us, and we would like to contact you to delve deeper into the situation and find a solution that satisfies you.
Best regards,
ProduceShop.
I received a damaged product , no phone or email to contact them
No phone or email to contact them , after a lot of tries , i kept writting to a lot of emails , and then they answered me to send them photos of the damaged product , i sent them a video and photos explaining whats wrong with the product , but they disappeared again , i thank god i have 160k on instagram and an audience to let them know and remove these scammers from the market
Order number : 724063586
Email : aminemartil920 @gmail.com
12 August 2024
Unprompted review
Reply from ProduceShop España | Official®
Dear customer,
we are sorry to hear that your purchase did not meet your expectations.
We would like to gather more information to better understand the issue and find a satisfactory solution for you.
We will get in touch with you as soon as possible to address the matter.
Best regards,
ProduceShop.
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