Progressive Insurance Reviews 93

When online I was actually on the phone for an hour and 42 minutes. Repetitive questioning and questions that I didn't have exact date for at that time that I would not have correct dates for. And the clerk or whoever answer the phone did not understand what exactly I wanted I wanted a bundle with my house and my auto.how hard is that?

Horrible help with Hurricane damaged vehicle windshields ... 4 Hurricanes and they tell me the sand pits in the glass come from wear and tear. REALLY ????? I never had this before being slammed left and right by hurricanes throwing sand 65-110 mph for over 48 hours each storm. Screw you Progressive Im done!
You take peoples money then put them through the mill for help. Another Crap Corporation out to F u over. Check your laws Statues cover replacement of windshields even with Deductible...No Charge. Love, your bottom feeder person who pays on time everytime with NO record at all of speeding or an accident or a claim EVER...

I was rearended by a Progressive policyholder causing minor damage to my car. I got 3 estimates and Progressive refused to pay saying I filed fraudulent claim. After months of Physical Therapy and chiropractor visits which Progressive refused to pay for Progressive has refused to compensate me for pain and suffering.I missed a lot of work.This is not an honest company calling me fraudulent and refusing to pay my bills and reimburse me for pain and suffering. They are more like a criminal organization.

Progressive was my auto insurance for several years of abiding their continual rate increases. Then I discovered Liberty Mutual, who provided MORE coverage at 60% of Progressive's annual rate.

Bye-bye, Progressive; you've become Regressive.

To the Progressive Insurance Team:
I would like to express my sincere gratitude for the exceptional support I received during a very stressful situation involving a false claim in which I was never involved in any accident. Your team stood firmly behind me, and that reassurance made all the difference.
I want to extend my deepest thanks to Omar Reategui, for his professionalism, leadership, and prompt attention to my case. His involvement brought clarity and confidence at a time when I truly needed it.
I am also especially grateful to Amber Cloud and Monique H. (located @ Bay Area), who handled every interaction with patience, care, and remarkable professionalism. Their consistent communication, guidance, and compassion helped ease my concerns throughout the process.
It is rare to encounter a team that not only performs their job with excellence but also treats their customers with genuine respect and empathy. Because of your collective efforts, I felt protected, heard, and supported.
Thank you again for standing behind me and for demonstrating what outstanding customer service truly looks like. I am deeply appreciative.
Warm regards, Stefka Velinova

I’ve been disappointed with my recent experience with Progressive. During a stressful time following an accident, I found their support lacking in proactivity and clear guidance. The car repair process felt disorganized—no one provided me with the appraiser’s schedule, and I had to chase down basic information. Additionally, the communication around selecting a body shop was overly directive, leaving little room for personal choice. I expected a smoother, more supportive claims process and hope Progressive takes steps to improve customer experience in these situations.

Great prices, terrific 24-7 service.

Company drastically raised rates without prior notification. Had to scramble to find coverage with another company.

My renters insurance went up high ! Progressive said because of consumer My credit score dropped one point ( THAT IS A LIE !!!)
My credit score went up 2 points, they are a RIP OFF ! I MUST find another insurance company that will treat you fair ! And NOT RIP YOU OFF AND LIE !

I would give this place a zero if possible- stay away from this company, they are completely crooks. We had a driver they insure that used his truck to hit our school car with tons of stickers on a white car that says student t driver. Smeared the side of our student that was in a lane on the highway, wasn’t paying attention and smashed the car on the driver side that proves he hit us while changing lanes. He even admitted to our driver and instructor that he was not paying attention and clearly hit us. This rip off insurance company tried to say it was both people fault because they merged, how do you merge in the same lane you are already in. This is the 3rd time they have negligent drivers that hit our cars and the insurance company comes up with a bogus excuse to not pay. We had one of their drivers t-bone our car in the side, when he was drunk and ran a red light. That was a brand new car and we had for 3 days and they paid us half- so we had to eat the car payment and buy a new car with half the money. Stay away from them before they screw you. Amazing how a company this big and does commercials of if you don’t have their insurance it could cost you. Yes because they take your money and don’t pay anything for their insured people to smash other people’s vehicles.

I tried to add a new vehicle online and it said to call.

I called and spent 30 minutes on the phone with a rep who gave me a quote but was having trouble inputing the VIN so without telling me transferred to someone else...where I had to start all over again.

I took a deep breath and gave the person my zip code. She wasnt licensed in FL so she hung up on me.

I called back and am one hour into my experience and on my 3rd rep who now has me on hold.

I will look elsewhere for insurance as this experience has me concerned that this is how future experiences will go.

DO NOT INSURE WITH THIS COMPANY!!!
UPDATE: Sept 7. Still no check, according to Progressive, the letter had problems at customs & so was returned to them!! When I pointed out that according to the tracking # it had never left their building. THIS IS UNBELIEVABLE!! Now, they say they're going to mail it again without a tracking #..gee, I wonder why no tracking #.We cancelled our house insurance in Mar. because we sold our house. We are supposed to get a refund check of a little over $100 dollars. Now, it is mid-Aug & we have yet to get our refund. They continue to say they have sent the check but the reason we haven't gotten it...according to them...#1, they sent it to the wrong address....#2 It got lost in the mail ....#3...lost in the mail again...#4 the check was issued on July 11...apparently lost in the mail again...#5 check issued on Aug. 18 & is being mailed via USPS with a tracking #....I just checked today, Aug 23 & here is what I got Label Created, not yet in system
A status update is not yet available on your package. It will be available when the shipper provides an update or the package is given to USPS. Check back soon. When I contacted them & asked to speak to either the account dept or the mailroom (I think if there were any checks sent, they are still in the mailroom). I was told they have no way to contact the account dept or the mailroom. I cannot emphasize enough....DO NOT DEAL WITH THIS COMPANY because just think if they are this shifty over a little over $100, what are they like when someone has a claim for a car accident or a house problem.

This is by far the worst insurance company I’ve ever dealt with. They don’t work for you — they work for the other party filing a claim against you. When I filed a claim, it was bounced between FOUR different adjusters without anyone bothering to tell me. I’d contact my “assigned” adjuster only to be completely ignored, and after chasing them down with multiple calls, I’d find out my case had been handed off to someone else — in a different state. Two weeks later, it happened again with yet another adjuster in yet another state.

Meanwhile, Progressive was charging me an outrageous $1,008 a month for a claim against me. I’ve since switched to GEICO and now pay $482 a month for the exact same coverage.

Do yourself a favor — don’t get ripped off by Progressive and their smiling mascot Flo. Spend your money wisely and choose literally any other insurance company.

They mislead us to think we would bundle and save just to charge us fees and sell us products under false pretenses and tell us we’re not eligible after signing us up and getting our money then charged a hefty fee for cancellation. Filed a BBB complaint.

Worst claim experience ever! Stay away is all I can say. They are nothing but snakes from top to bottom of management. The rumors are true and I should have listened. They say they live by the golden rule.......not sure their definition but not mine. There is a distinct culture problem with this company. If there is a "0" star I would have given it.

I participated in the snapshot program and earned a $200 discount. When I got my renewal it was actually $200 increase from last year. When I asked about this they said that I did get the discount but they just also raised my rate by $200. This is a scam this company is corrupt I suggest looking elsewhere.

I asked to cancel my policy before it had started, the didn’t and went ahead a took payment for a new policy, I had called and canceled again and they promised to send my money back to my account within 3-5 business days they didn’t. I called back within the days provided they told me it’s going to take up 12 days. My money should be back in my account by the 23 of July 2025. And it’s not I called again requesting a supervisor I was transferred to George 1854 who was not helpful I didn’t like his attitude so I asked him to transfer me to another manager and he refused. I ended the call a called again a few minutes later ask for a supervisor they transferred me to George 1854 again so I told him I’ll like to speak to someone else other than him he kept asking why. I replied I don’t feel comfortable speaking with you can I speak with someone else, he then put me on hold for about 20-30 without a response from anyone else. George 1854 as he claims to be gets a F-

06/21/25, I filed an auto claim with Progressive after a tornado dropped a building on my car. The soonest they told me they could get an adjuster out to look at the car was the 11th of July. Three weeks. My boyfriend's insurance had agents out within a week, and he had damage payments a couple days after that. His company is a smaller regional company with less resources than a nation-wide company like Progressive. I called to see if there was any way to expedite the process, and they very generously moved the date to the 9th. I had very good luck with all the claims people I interacted with. They were polite and sympathetic. However when I talked to a "licensed agent" about my policy, she got nasty with me. Glacial claims service and rude agents are not what I pay for. Progressive expects us to pay our premiums in a timely manner, but when it comes time to reciprocate, it takes almost three weeks to even get someone out to start the recovery/repair process? Unacceptable. I have been without a car since the incident, in addition to the stress and heartbreak of having my home destroyed by a tornado. I see absolutely no reason why it is taking so long to get the process started.

I have bundled my auto, home, and umbrella policies with Progressive. I've been with Progressive for over 5 years and have received a "Diamond" rating. My auto policy renews every six months, and I have a credit card on file for auto-renewal. This month, Progressive was unable to process a payment because the credit card on file was replaced by a new one due to fraudulent activities. Shawn, the representative, mentioned that the system generated an email to notify me that the card was declined. I did not receive that email, but I did receive an email today that my policy had lapsed. I logged on today and made a payment. When I made the payment, I noticed that Progressive added an additional $30 surcharge for a six-month auto policy with a one-day lapse in coverage. Shawn told me the reason for this increase is due to the lower rating that the system generated because of the one-day lapse in payment. Even though I mentioned that I did not receive a notification that my card was declined, he would do nothing to remedy the situation. Lower ratings usually mean higher premiums. So much for being a loyal Progressive customer and trusting them with my auto, home, and umbrella policies.

The initial response was good and premium look competitive, however, once I accepted the rate and try to purchase the premium creep up and up even after I purchased the policy they still try to nickle and dime to charge additional cost. My initial quote was $702, without any change the final price was 870. After I purchase the insurance, they send in premium adjustment and now it is $920. It is like I got lock in and I have no way to go back but to keep paying because canceling has a heavy cancellation cost.