While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Extremely poor customer service. I would not spend thousands of dollars getting an business accounts or forget enterprise. When I asked for a demo, could not even get a proper human on a call, there i... See more

Rated 5 out of 5 stars

projectmanager.com has been one of my staple site for PM related topics. It most certainly complements many PM resources on the internet. It stands out in its content without undue influence for comme... See more

Rated 1 out of 5 stars

Their whole business model must rely on getting you to use a credit card for the free trial since they do not allow refunds or prorated refunds when their automatic enroll starts at the end of the tri... See more

Rated 1 out of 5 stars

Good program.... but will bite you with how they deceitfully pull you into a payment plan with small print... when you think your paying for single user subscriptions it's actually 15 users, which for... See more

Company details

  1. Web collaboration platform
  2. Business and IT Consulting agency
  3. Business-to-Business service
  4. Computer Accessories Shop
  5. Software company

Written by the company

ProjectManager is a project and portfolio management software that offers unparalleled control, in-depth project data and the most comprehensive planning features on the market. With advanced scheduling, automated cost and time tracking, risk analysis and resource management, our platform ensures flawless execution while providing unbeatable insights at every stage. Trusted by thousands worldwide for seamless collaboration, ProjectManager empowers teams to deliver with precision.


Contact info

2.1

Poor

TrustScore 2 out of 5

492 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient, simple, web based task tracking tool for C-level

Simple, easy to understand for non-tech, shared and web based tool - all you need for high level running business plans. People often times mix running projects on top level with super detailed project plans you use on low level. Therefore - I consider this tool as very good for C-Suite and their strategic plans.

28 January 2021
Unprompted review
Rated 5 out of 5 stars

ProjectManager, a very effective Tool in tracking multiple Projects at once

I find ProjectManager very effective in tracking multiple projects at once. We are in the IBS (In-Building Solutions) business, installing small cell sites inside malls, hotels, resorts, goverment buildings, etc. At any given time, there are 10, 15 or more small projects in progress. By equipping each project team leader with a mobile device to key in the progress of the each task in a real-time fashion, I fell totally in control of the business. Communication has greatly improved because every time I talk to my team leaders, we are looking at the same page (exactly the same Gantt Chart updated real-time). ProjectManager's user interface is attractive, intuitive and fun to use.

27 January 2021
Unprompted review
Rated 1 out of 5 stars

I didnt used it at all

23 January 2021
Unprompted review
ProjectManager logo

Reply from ProjectManager

Hello Israel,

Thank you for giving us the opportunity to earn your business. I am sorry that you did not use the software.

We are trusted by over 375,000 Project Managers Worldwide. Some of our clients include Bank of America, the United States Postal Office, and The United Nations.

For further assistance, please contact the support team as follows:
Email us at support@projectmanager.com
Call us at 1-800-765-2495 (USA)
Complete the “Contact Us” form on the website or in the product.

Sincerely,

The ProjectManager.com Support Team

Rated 5 out of 5 stars

System is always available and ready…

System is always available and ready when needed, able to generate or update my small project schedules. My ability to adjust schedule to print and save for windows of a project as yet to be achieved. I am sure te system will not able to corollate to PDF or printed. Sometimes not looking to print full schedule.

20 January 2021
Unprompted review
Rated 5 out of 5 stars

Very useful, subsrcibe!

I've been subscribed to PM for quite some time. I found it very useful. I downloaded many templates and read number of useful articles. I support PM.com full speed ahead. Recommended!

20 January 2021
Unprompted review
Rated 1 out of 5 stars

Better Business Bureau warns of ProjectManager.com

I signed up for a free trial, as I did with Monday.com and Smartsheet. Having recently received my PMP, I wanted to browse the PMIS options. Smartsheet and Monday.com let my trial run out, but ProjectManager.com took $375 out of my bank account and refuses to return it. This business practice is not in alignment with PMI code of ethics. Currently reporting Projectmanager.com to BBB, PMI and letting the world know, this is not a legit company. Update: I have contacted the BBB, this company is not accreddited and has a pattern of complaints regarding being overcharged for a subscription.

19 January 2021
Unprompted review
ProjectManager logo

Reply from ProjectManager

Hello Tracie,

Congratulations on getting your PMP. Thank you for giving us the opportunity to earn your business. I am sorry that your experience was not positive. An email was sent to the address on file 7 days before the end of the trial period as a reminder and to confirm the amount that will be billed if you choose to continue with the subscription.

Based on our records, you selected the Business option for 15 users at a rate of $25.00 per user. This is why you were billed $375.00.

As you may know, the free trial is for 30 days only. Cancellations during the trial period are immediate. If a cancellation is not made, then you are billed for the subscription when the trial ends. This is why your account was billed. The no refund policy is part of the terms.

Here are the terms for reference: https://www.projectmanager.com/terms

We are trusted by over 375,000 Project Managers Worldwide. Some of our clients include Bank of America, the United States Postal Office, and The United Nations. Please feel free to contact our support team at https://www.projectmanager.com/contact, if you require further assistance.

Sincerely,

The ProjectManager.com Support Team

Rated 5 out of 5 stars

I really love ProjectManager.com

I really love ProjectManager.com. It has all the functionalities a PM can dream of. It is quite easy to use.

However, I would love if the dashboards could be customized (e.g. define new indicators).

19 January 2021
Unprompted review
Rated 5 out of 5 stars

The response from Brent at Support was…

The response from Brent at Support was very timely and directly on point. I feel good about recommending projectmanager.com to my students and colleagues in business because of the people you have in support. There are lots of PM software platforms out there, but "Service After the Sale" for the "little guy," and even for freeloading academics like me, is a fantastic value add.

16 January 2021
Unprompted review
Rated 1 out of 5 stars

We have found the support dreadful and…

We have found the support dreadful and even when not using the product after 2 days trail as its not "fit for purpose" with one single user they you have taken over 300£ from our bank accounts, when we advise them the same day we were told there is a NO refund Policy (My PM did not terminate down to Christmas and Covid Isolation).

Companies like this should NOT be trusted as they can clearly see that it’s not been used and the reason for none cancellation was exceptional . Furthermore they are not communication with us any more regarding this dispute..

I own a number of independent companies and the PM for one of my other companies wanted to try the tool also. I have now band this product from being used in any of my companies.

14 January 2021
Unprompted review
ProjectManager logo

Reply from ProjectManager

Hello Martyn,

Thank you for giving us the opportunity to earn your business. I know selecting Project Management software is very important. I apologize that your experience with our support team was not what you expected. We thrive on providing exceptional service. As you may know, the free trial is for 30 days only. Cancellations during the trial period are immediate. 7 days prior to the end of the trial period, we send out a reminder to the email on file. This is extremely important especially during these uncertain times. Nevertheless, if a cancellation is not made, then you are billed for the subscription when the trial ends. This is why your account was billed. The no refund policy is part of the terms.

Here are the terms for reference: https://www.projectmanager.com/terms

We are trusted by over 375,000 Project Managers Worldwide. Some of our clients include NASA, the United States Postal Office, and The United Nations. Please feel free to contact our support team at https://www.projectmanager.com/contact, if you require further assistance.

Sincerely,

The ProjectManager.com Support Team

Rated 5 out of 5 stars

Your newsletters and PM content have…

Your newsletters and PM content have changed the way my organization looks at Project Management. We've grown so much because of you. Thank you so much for outstanding information and templates. Keep up the good work. Kudos to William and your Team. Zola, Durban, SA.

13 January 2021
Unprompted review
Rated 4 out of 5 stars

Excellence

I very much enjoy the topics within & the presentation of the newsletters. Keep up the good work and don't forget to keep plugging your platform as I would really enjoy testing it in earnest at some point!

13 January 2021
Unprompted review
Rated 1 out of 5 stars

I want to cancel and they make it…

I want to cancel and they make it impossible

13 January 2021
Unprompted review
ProjectManager logo

Reply from ProjectManager

Hello John,

Thank you for your time and consideration. I apologize that you are having difficulty with a cancellation.

Here are ways to cancel the 30-day free trial or subscription:
Email us at support@projectmanager.com
Call us at 1-800-765-2495 (USA)
Complete the “Contact Us” form on the website or in the product.

Upon receipt, we will endeavor to process your cancellation within one business day, however, any Subscription Fees incurred in the interim will not be refunded.

Here are the terms for reference: https://www.projectmanager.com/terms

Please feel free to contact our support team at https://www.projectmanager.com/contact, if you require further assistance.

Sincerely,

The ProjectManager.com Support Team

Rated 4 out of 5 stars

I love this program, has minor clitches

I love this program, it works well for me.
Here are a list of the things to work on.
1. Clitches - Sometimes the gantt charts move items randomly - this often means I have to re-align manually some of the lines.
2. Dependancies- I have problems with the Finish/Finish dependancies. I have stopped using them due them not working correctly.
3. I cannot add external contractors as a resource. This becomes a problem when planning over the whole portfolio of projects.
4. I cannot manage to set a baseline program on the gantt chart. On MS project it can be set as a grey line above each line for reference.

13 January 2021
Unprompted review
Rated 2 out of 5 stars

Why is there no Mobile APP?

Why is there no Mobile APP?
Why can't we have an important task from all projects together?
Why I have to go through all projects to have my action plan?
Please help me if these are available.

12 January 2021
Unprompted review
ProjectManager logo

Reply from ProjectManager

Hello Rami,

Thank you for contacting us. We are currently working on the mobile app. We are constantly refining our software and improving it. Your feedback is valuable to us.

If you want to speak directly to our team, you may contact the support team as follows:
Email us at support@projectmanager.com
Call us at 1-800-765-2495 (USA)
Complete the “Contact Us” form on the website or in the product.

We appreciate your continued business.

Sincerely,

The ProjectManager.com Support Team


Rated 4 out of 5 stars

Feedback

Feedback
Sometimes website hanging, And the relation between tasks not easy to do like MS project, Do the auto-schedule will be better.

12 January 2021
Unprompted review
Rated 4 out of 5 stars

Very impressed

Like many nonprofits we need a robust tool like this to help keep us on track with an increasing workload of projects. Its simple and effective. I am most impressed.

12 January 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look