Projectmontessori Reviews 

582
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 393 reviews, reviewers had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality and educational value, often noting they are well-made and durable. Many find the toys perfect for engaging children in challenging play without screens, promoting creativity, critical thinking, and dexterity. Reviewers also appreciate the responsive customer service, especially when issues arise, with some experiencing prompt re-orders and refunds. However, some customers experienced significant delays in delivery, with orders taking much longer than expected, sometimes arriving after planned events like Christmas. A few people also mentioned issues with order tracking and a lack of communication regarding shipping status, leading to frustration. There were also isolated complaints about customer service being unresponsive or misleading information about product suitability for certain ages.

What people talk about most

Product

People report positive experiences with product, often highlighting the excellent quality and educational... See more

Quality

Consumers find quality to be positive, with many reviewers praising the products as well-made, sturdy, and of... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers reporting quick and easy shipping,... See more

Order

Customers had ambiguous experiences with order, with many reporting significant delays and issues with items... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the excellent and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fun toys ordered for Christmas for young grandchildren. I love that these are designed with challenging play without screentime. The games did not arrive by Christmas, however the company alerted me... See more

Company replied

Rated 4 out of 5 stars

The website is organized well. The age categories are very helpful. The descriptions and images pictured on the website were clear and accurate. My three year old loves everything we’ve ordered from... See more

Company replied

Rated 4 out of 5 stars

It took a while for a response, but I finally got a great response from the team. Unfortunately the gift won’t make it for Christmas—-but it will get there in January. Wish I had known earlier, but... See more

Company replied

Rated 4 out of 5 stars

I believe my great granddaughter will enjoy this. I was a little disappointed when I saw the velcro was a small circle. I understand it being small in the mat, but on the items that stick on the mat,... See more

Company replied


Company details

  1. Childrens Toy Store

Written by the company

Founded by a mom who wanted the very best for her child, Project Montessori was born from a deep desire to nurture curiosity, independence, and joy in learning. After discovering the Montessori method, Sophie saw her child flourish and felt inspired to share that gift with other families. Every toy in our store is carefully chosen to support your child’s natural growth and help make parenting a little easier and more joyful.


Contact info

4.0

Great

TrustScore 4 out of 5

582 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(582)

366 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Love the felt farm

The service was good, the actual felt farm is great but I would have liked to seen a cloth bag with a draw string to put all the felt pieces into included with the package.

29 January 2026
Unprompted review
Projectmontessori logo

Reply from Projectmontessori

Hi Louise,

Thank you so much for your lovely feedback! We’re really glad you’re happy with the service and the felt farm 😊

That’s a great suggestion about adding a drawstring storage bag. We’ll definitely share this with our product team. Thanks again for taking the time to leave a review!

Kind regards,
Project Montessori

Rated 5 out of 5 stars

I did not have any problems on the…

I did not have any problems on the website. Maybe you could offer a few more choices of toys in the 4 month age category. The gift items arrived within 14 days from order date. Great learning toys!

1 February 2026
Unprompted review
Projectmontessori logo

Reply from Projectmontessori

Hi Diane,

Thank you for your wonderful review! We’re so happy to hear everything went smoothly on the website and that the gift arrived on time 🎁

It’s great to know the toys are being enjoyed, and we really appreciate your suggestion about adding more options for the 4-month age category. Thanks again for sharing your experience!

Kind regards,
Project Montessori

Rated 5 out of 5 stars

Perfect choice for my 3 yr old granddaughter.

Delivery time was reasonable. Quality of the instruments is very good, as is the variety of items.

18 January 2026
Unprompted review
Projectmontessori logo

Reply from Projectmontessori

Hi Marnelle,

Thank you for your lovely feedback! We’re so pleased to hear you were happy with the delivery time and that you’re enjoying the quality and variety of the instruments. That’s wonderful to know.

Kind regards,
Project Montessori

Rated 5 out of 5 stars

My ordering was easy

My ordering was easy. Delivered intact. Good product.

19 January 2026
Unprompted review
Projectmontessori logo

Reply from Projectmontessori

Hi there,

Thank you for your kind review! We’re so glad to hear ordering was easy, your parcel arrived safely, and that you’re happy with the product. We hope your little one enjoys learning and playing with it 🤍

Kind regards,
Project Montessori

Rated 5 out of 5 stars

Excellent Customer Service

Great communication around delay and products arrived in great condition!

19 December 2025
Unprompted review
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Reply from Projectmontessori

Hi Chloe,

Thank you for your feedback! We’re glad our communication kept you informed and that the products arrived in great condition. We hope they bring lots of fun and learning!

Kind regards,
Project Montessori

Rated 4 out of 5 stars

I like the amount of choices for…

I like the amount of choices for different ages and skills.
The products are of good quality and very easy to navigate the website.

12 January 2026
Unprompted review
Projectmontessori logo

Reply from Projectmontessori

Hi Joan,

Thank you so much! We’re thrilled to hear you enjoy the variety of choices and that you find our products and website easy to use. 😊

Kind regards,
Project Montessori

Rated 4 out of 5 stars

Good communication

Good communication

27 January 2026
Unprompted review
Projectmontessori logo

Reply from Projectmontessori

Hi Barbara,

Thank you for your review! We’re glad you were happy with our communication and hope the toys bring lots of fun and learning.

Kind regards,
Project Montessori

Rated 5 out of 5 stars

The ordering process was easy

The ordering process was easy. Shipping was good. Product as expected and good quality. My toddler granddaughter loves her new puzzles.

16 January 2026
Unprompted review
Projectmontessori logo

Reply from Projectmontessori

Hi Debbie,

Thank you for your lovely review! We’re so happy the ordering process and shipping went smoothly, and that your granddaughter is enjoying her new puzzles. 🧩💛

Kind regards,
Project Montessori

Rated 5 out of 5 stars

Best toys in the house...

I have purchased several Montessori toys for our grandchildren and they are always the best toys in the house. Most have multi levels of skill children develop while learning through play.
In this era of teaching academic and pre reading skills it is a delight to find play things that encourage critical developmental skills without the pencil/paper and charts on the wall appraoch.

25 January 2026
Unprompted review
Projectmontessori logo

Reply from Projectmontessori

Hi Carol,

Thank you so much for your wonderful review! We’re thrilled to hear that our Montessori toys are such a hit with your grandchildren and that they support learning through play. Encouraging critical developmental skills in a fun, hands-on way is exactly what we hope for, and your feedback truly makes our day. 💛

Kind regards,
Project Montessori

Rated 5 out of 5 stars

The binoculars were a big hit with Bud

The binoculars were a big hit with Bud. He calls them his ba nay nays.

24 January 2026
Unprompted review
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Reply from Projectmontessori

Hi there,

That’s adorable! We’re so happy Bud is enjoying his “ba nay nays” 🥰

Kind regards,
Project Montessori

Rated 5 out of 5 stars

Solar System

My granddaughter loves the solar system felt board! It is hanging on the play room wall and she enjoys arranging the planets as well as astronauts.

25 December 2025
Unprompted review
Projectmontessori logo

Reply from Projectmontessori

Hi there,

We’re so happy to hear your granddaughter is enjoying the solar system felt board! 🌎✨ It sounds like a fun way to explore and play.

Kind regards,
Project Montessori

Rated 1 out of 5 stars

Never again!

First off, the customer service person who helped me was wonderful. It is not his fault that the shipping organization you use is so inefficient. That said, when I tracked the path of my item, I was horrified to see that it travelled across the ocean and across the continent to Vancouver before being shipped back to Montreal and north to my home. This is absolutely crazy! What a waste of resources. There is no reason why this could not be shipped directly to Montreal. In this time of climate change, this is a horribly irresponsible choice. On top of it, this happened three times! The first repeat was because my parcel was lost, the second because one of the items was damaged. As a result, an item that was ordered back in November did not arrive until late January. When we are talking about children’s toys, this is a huge disappointment. Never again!

23 January 2026
Unprompted review
Projectmontessori logo

Reply from Projectmontessori

Hi Barbara,

Thank you for sharing your experience, and we’re glad our customer service team could assist you. We completely understand your frustration with the shipping issues — this is certainly not the experience we want for our customers, especially for children’s gifts.

We take your concerns about shipping and environmental impact seriously and are reviewing our processes to improve efficiency and reduce unnecessary travel. We’re truly sorry for the delays and inconvenience this caused.

If there’s anything else we can do to assist you, please don’t hesitate to reach out to us at customers@projectmontessori.com.

Kind regards,
Project Montessori

Rated 1 out of 5 stars

Toys unsuitable for age advertised. Poor customer service.

Update: after posting on Trustpilot customer services finally contacted me and offered a full refund. Its a shame it takes a poor review to get a response.

Researched and ordered a toy for a 2 year old. Checked very carefully it would be safe for a 2 year old as stated.

It arrived eventually after 4 weeks. It stated very clearly on packaging only suitable for aged 3 + years!

Contacted Project Montessori twice now about this. They have failed to respond.

Waste of time and money. Appalling customer service.

20 January 2026
Unprompted review
Projectmontessori logo

Reply from Projectmontessori

Hi Sally,

Thank you for your feedback. We’re very sorry for the initial delays and for the confusion regarding the age guidance on the packaging. We’re glad we were able to resolve the matter and issue a full refund. We sincerely apologize for any frustration caused and appreciate your patience while we worked to make this right.

Kind regards,
Project Montessori

Rated 5 out of 5 stars

Persistence with both parties !!

What made it great is the end result…successful conclusion!! It was successful because of the honest sensitive communication from the beginning of my complaint in early December2025 to its delivery January 18, 2026!!
Thank you for giving your individual customer attention….it is truly refreshing!!

18 January 2026
Unprompted review
Projectmontessori logo

Reply from Projectmontessori

Hi Beverly,

Thank you so much for your kind words! We’re thrilled everything was resolved successfully and that our communication made a difference. Your feedback truly means a lot to us!

Kind regards,
Project Montessori

Rated 1 out of 5 stars

Terrible customer service

I purchased their balance bike based on Good Housekeeping recommendation. It indicated it was good for 2-5 year olds. This bike has no adjustments, so it can not grow with the child. It is more for an 18 month or less. I have been trying to get in touch with customer support for weeks now to return it and with numerous follow-ups, I still have not heard back from them. It’s very unfortunate that the service and marketing is so poor. I would not recommend purchasing from this company

21 December 2025
Unprompted review
Projectmontessori logo

Reply from Projectmontessori

Hi Kay,

Thank you for your feedback. We’re very sorry for the initial inconvenience and understand your frustration. We would like to note that our customer support team has since resolved the matter and issued a full refund for your purchase. We sincerely apologize for the delay in communication and appreciate your patience while we sorted this out.

Kind regards,
Project Montessori

Rated 5 out of 5 stars

I will never grow to old to sing and play with children.

This is my 2nd time to write a post regarding my experience with Project Montessori. I was introduced to Montessori age appropriate toys several years ago. I am 81 years old now and apx 20 then. I was introduced to them while studying to become an early child educator. I was impressed by them then and even more so recently. My own child grew up with them as did my grandchildren. recently I saw the ad on my IPad and I have ordered several for our Great Grand Child. He will be 3 years old soon. Just this past Sunday afternoon, 9 family members sat around playing the musical instruments with him marching around among us singing & we all had a very good time. Of course, he loved the loudest ones. If we stopped he would say, “mo, mo, mo” (more, more, ) So we played our instruments & sang our songs over & over. So much fun! We have Great Granddaughter due to arrive in March. I have started a collection for her also. Thanks for asking my opinion.
We must teach the children! Ann Taylor or Grannie Annie

11 January 2026
Unprompted review
Projectmontessori logo

Reply from Projectmontessori

Hi Ann,

Thank you so much for sharing your wonderful story! 💛 We’re thrilled to hear how much fun your great-grandchild and the whole family had with the musical instruments. It’s so heartwarming to see Montessori toys bringing generations together, and we’re honored to be part of your collection for your new great-granddaughter as well.

Kind regards,
Project Montessori

Rated 5 out of 5 stars

What a great experience with this purchase. This was my first experience with…

This was my first experience with purchasing items for my grandchildren, and I could not be happier. It can be stressful when purchasing from a new organization and I will definitely be making future purchases moving forward.

2 January 2026
Unprompted review
Projectmontessori logo

Reply from Projectmontessori

Hi Carol,

Thank you for choosing us for your first gifts! We’re thrilled to hear you had a great experience and look forward to helping you with future purchases for your grandchildren. 💛

Kind regards,
Project Montessori

Rated 4 out of 5 stars

Toddlers Musical Instrument Set

Our fifteen month old granddaughter absolutely loves this set. Very nice to have the little backpack to store them in too.

11 January 2026
Unprompted review
Projectmontessori logo

Reply from Projectmontessori

Hi Jane,

Thank you! We’re so glad your granddaughter loves the set, and we’re happy the little backpack makes storage easy too! 💛

Kind regards,
Project Montessori

Rated 1 out of 5 stars

No customer service

No customer service whatsoever. Order #58194 arrived late, it took 17 days, and I've been trying to contact them for weeks with no response at all. I'm now disputing the charge with my bank.

3 December 2025
Unprompted review
Projectmontessori logo

Reply from Projectmontessori

Hi Alice,

We’re very sorry to hear about your experience. Our support team has already been in touch via email regarding Order #58194 and a full refund has been issued to resolve this matter.

We truly appreciate your feedback and thank you for bringing this to our attention.

Kind regards,
Project Montessori

Rated 5 out of 5 stars

courtesy discount for delay

There was a delay in the delivery for my item and I was given a discount, which was a nice courtesy.

30 December 2025
Unprompted review
Projectmontessori logo

Reply from Projectmontessori

Hi Caroline,

Thank you! We’re happy we could accommodate the delay with a discount, and we appreciate your understanding. 💛

Kind regards,
Project Montessori

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