Project Sneakers Reviews 42

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

"Recently purchased a pair of shoes from this online store and was thoroughly impressed by the experience. Not only did the shoes arrive in impeccable condition, but the delivery speed was astonishing... See more

Rated 5 out of 5 stars

My son absolutely loves his trainers I bought from project sneakers. I had it delivered next day, true to their word. Communication was also great. Highly recommend

Rated 5 out of 5 stars

Ordered Ugg Mini Boot Chesnut on Friday and has just been delovered. Very quick delivery and shoes are perfect! Will definetly be ordering from Project Sneakers again.

Rated 2 out of 5 stars

Unfortunately, I can’t give a good review following on from my last. I wasn’t contacted at all to say they didn’t have my shoes in and I had to push for refund and only then did they tell me after a c... See more

Company details

  1. Shoe shop

Written by the company

Project Sneakers is your Number One Professional Supplier of Limited and Exclusive Footwear. Established in July 2018, Project Sneakers is the fastest growing exclusive footwear service in the United Kingdom. With the sole purpose of providing our customers with a professional service at great prices. We supply a large majority of our stock ourselves directly from retailers, meaning Project Sneakers will always be updated with the latest releases. If demand exceeds expectation, we will work with our close team of specialist individual suppliers who make sure all orders are fulfilled and delivered on time. All products are 100% authentic/original.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

42 reviews

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Rated 5 out of 5 stars

"Recently purchased a pair of shoes…

"Recently purchased a pair of shoes from this online store and was thoroughly impressed by the experience. Not only did the shoes arrive in impeccable condition, but the delivery speed was astonishingly fast. Their efficient service and quality products have definitely made me a loyal customer. Highly recommend for anyone in search of great footwear!"

10 February 2024
Unprompted review
Rated 1 out of 5 stars

Avoid

Terrible company, no communication from them. I ordered and paid over £400 for a pair of trainers over ten days ago (26th March 2022) Since then I have been unable to contact them. I have tried all avenues that I could find. Do not trust this company they appear to be a con.

5 April 2022
Unprompted review
Rated 1 out of 5 stars

Poor quality. Possibly fake goods. Awful customer service.

The product arrived on time etc and all was well at first. But upon slipping the shoes (grey camo Jordan 1 mid) on, the seam at the back split in half leaving a gapping hole, and the stitching around the toe of the foot attaching the shoe to the sole has began to come away. I had informed project sneakers of the faulty goods and they refused to rectify the issue as I couldn’t return the goods in perfect condition so wasn’t eligible for a refund. I have messaged several times since to express my annoyance with the product and their initial response and they’ve proceeded to ignore me; leaving me with no refund having spent nearly £300 on what I’m beginning to think is a completely fake shoe.

15 March 2022
Unprompted review
Project Sneakers logo

Reply from Project Sneakers

Hi Freya,

Thank you for your feedback.

After discussing with you via email, it was confirmed you had worn the product which has resulted to the shoe becoming damaged.

As stated via email; Project Sneakers is a reseller, not a manufacturer and therefore unable to hold responsibility for the performance, durability or longevity of the products sold. We are unable to provide refunds once a product is used; if the product was not used we would accept an exchange no problem.

These T&C's were accepted at checkout when placing the order with us. In addition to this, this order was placed on 5th May 2021 therefore this complaint is just under a year from the order being placed so we assume “damage” to this shoe has been caused from general wear.

Kind Regards

Project Sneakers Customer Service

Rated 5 out of 5 stars

Recommended, will use again

Great service, will use again. Free delivery and delivered within specified time frame. Delivery updates throughout by text and email. Trainers are as described, well packaged.

9 March 2022
Unprompted review
Rated 5 out of 5 stars

BRILLIANT

WOW! They came within 12 hours. I ordered two pairs of jordans. They came the next day, will deffo be ordering from again. Love it. Well done to the workers. I love it. Reliable and good prices, I’ll be recommending to my counterparts.

7 January 2022
Unprompted review
Rated 1 out of 5 stars

not even deserve one star

not even deserve one star, I never received my order, this company is fake..
I ordered a Jordan one for my Son for Christmas and never came, they take my money, I don't know how they can do this and not caught.
never order any things from this company,

30 December 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, I ordered Nike Dunks for my daughter. Arrived on the day scheduled in time for Christmas!!! Excellent communication regarding queries about your purchase fantastic will be heading straight here for trainers in the future.

24 December 2021
Unprompted review
Rated 1 out of 5 stars

No communication

Took the money for my order over a week ago. Didn’t get any update on my order so went on their online chat to ask for info, they said my order wasn’t fulfilled then got told it would be with me Thursday coming sending a screenshot of something that wasn’t my order. Then didn’t answer any of my questions after raising concerns about my order being right after being sent a screenshot of something that wasn’t what I paid.. I was ignored on their forums and Instagram and email chat which I tried. Then got a text today to say my order has been cancelled when it was a Christmas gift. Poor customer service no communication with the customer. Wouldn’t recommend buying from here as there is no reliability so your order may not come

14 December 2021
Unprompted review
Rated 2 out of 5 stars

Unfortunately

Unfortunately, I can’t give a good review following on from my last. I wasn’t contacted at all to say they didn’t have my shoes in and I had to push for refund and only then did they tell me after a couple of days they couldn’t fulfill my order. I wouldn’t trust this company ever again and messed me around multiple times. I would give this company a miss

29 November 2021
Unprompted review
Rated 5 out of 5 stars

Great Experience

Great service, communication very good, trainers came on time and they were perfect.

Definitely use again without hesitation

16 November 2021
Unprompted review

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