I ordered a dress for homecoming, and the seller was responsive before the purchase. After the sale, however, communication became slow, and obtaining a return authorization (RMA) and refund has been... See more
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See what reviewers are saying
Couture Candy out of California has same policies and was delightful to work with. Prom Dress Shop - Rude Customer service! Unreasonable - no exceptions and unfriendly. Someone named Jill wouldn... See more
Dress is really beautiful but it shipped 2 weeks after the original ship date they quoted me. Would definitely recommend buying from here as far as quality dresses just make sure to leave yourself ple... See more
I chose to order from this site because the availability of a return or exchange. Buying a formal dress online can be scary, but this process was great! Super fast shipping! Authentic name brand it... See more
Company details
Written by the company
Prom Dress Shop is the number one online dress store for prom dresses and dresses for other formal occasions. In business since 1985 and online since 1992, we carry a variety of the hottest prom designers. We stock over 20,000 dresses ready to ship so Prom Dress Shop is a great place to find the style, color, and size you need to find your dream dress. With easy returns and exchanges, a price match, free shipping, and no tax outside of Illinois we offer a deal that is top in the industry.
Contact info
5917 S Archer Ave, 60638, Chicago, United States
- 877-299-3786
- support@promdressshop.com
- promdressshop.com
2.7
Poor
771 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
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Dress was beautiful and exactly as…
Dress was beautiful and exactly as described. Shipping was fast. Unfortunately the dress was too big but returning it was super easy and stress free. We requested a credit rather than refund because we plan to buy our next dress here as well.
29 September 2021
I love it buy in promdresshop because…
I love it buy in promdresshop because always have most beautiful dresses and shoes with the most high quality.
Thanks
22 September 2021
My daughter found the dress she loved…
My daughter found the dress she loved for prom but the store did not have a size small enough for her. We got the name of the person that made it and Google it. We came across this site and found exactly what we needed. We checked out the reviews, and made sure it was a legit site. I was a little worried the dress wouldn't be like the one in the store but OMG it was the exact same one! The dress was absolutely beautiful! She was happy and looked absolutely stunning in it! I will definitely buy from here again.
9 September 2021
Excellent!
Great experience! I would definitely recommend! Great prices, shipping options, everything was perfect!
9 July 2021
My experience
I bought 6 Dresses only one dress came with tag and extra beads ,and none of the other 5 came with tag and extra beads
And one dress had multiple missing beads
2 July 2021
Quality goods and services
Quality goods and services. Will buy again next time there is a sale!
12 June 2021
Smith
Service was great. They made every effort to help me find the dress I was looking for in the right size and color. The dress was delivered in perfect condition in a timely manner.
21 May 2021
Satisfied Customer
The color and quality of dress was impressive. I was a little nervous that the beading would not hold up well, but to my surprise the beading was strong and stayed in place. I ordered a size 2 which was a little roomy and had to have the dress tailored. My daughter loved the dress and received many compliments at prom. The dress was a small investment, but well worth it. Shipping was very fast!
19 May 2021
Great service and wonderful staff every…great staff
Great service and wonderful staff every helpful and insightful. Friendly and helped me every step of the way in my order to return and my reorder. Will definitely order from them again for my younger daughter
15 May 2021
The dress fits like a glove
The dress fits like a glove! Everything my daughter expected. Thank you so much😊About an hour before they were going to leave, 2 buckles broke on the back. Not very good quality for the price. We had to sew it to fix it!
7 May 2021
Fast shipping and better than
Fast shipping and better than expected!!!! Will return again!!!
30 April 2021
Amazing
Amazing! Placed my order and in less than a week I received my order! Perfect right out of the box. I definitely will use this website again! Love it!
28 April 2021
Love the product.
27 April 2021
Customers Service was outstanding!!
22 April 2021
Dress arrived damaged
Dress arrived with one strap already ripped and slight stain on the fabric. We are working with our tailor to resolve the rip. Also arrived stuffed into a dirty plastic Fedex bag left on the doorstep in the rain. Not great service for a full priced prom gown.
20 April 2021
I think it’s a shame that you have…
I think it’s a shame that you have dresses that you can’t return! How do you know from the material, style, designer if it’s going to be a good fit. I bought a dress doesn’t fit at all, & am stuck with it!!!
20 April 2021
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