Pronto Insurance Reviews 2,897

Great! Extremely satisfied with service

Had to do app several times.

Low price and fast quote

Nice website but kind of slow.
Also, Kept showing me people and vehicles that haven't been at my house for the 17 years I've lived here and not possible to erase them.
Other than that I liked the experience

Fast and easy quotes.

Horrible experience!!!!! Still trying to get answers!

Jose Salazar and April in underwriting have refused to help!

Took $297 from me and haven’t retuned my email or calls. OR issued my policy .

They were very explanatory

Is the worst company ever, everything is for the company benefit, they truly never care about the service or customer, the lack of comunication is also terrible, they are never transparent or cleare to the customer, worst company ever!!!

Jesse was very helpful and very polite. He great customer service and he was very welcoming

Fast service

Very helpful

Really great

They are a rip-off and do not give the specifics on policies. I was told $140 a month and I paid them $300 down thinking that would give me a couple months before needing to make a payment. But nope, they canceled my policy without even giving a heads up before hand.
And where is my refund when I told them I won't continue with them and send my balance back to my card? No response and no refund. They owe me $160.

Blanca helped me get insurance. She was amazing. Very friendly and very patient. I definitely recommend you guys go to her.

Easy access, and price as well.

Sylvia was very helpful in reinstating policy & great at multitasking while doing so.

The process after paying was confusing. I am struggling to get my policy documents.

Very easy to use on the app get insurance immediately good rates you can't find anything better People quit throwing your money away and join Pronto

The pronto insurance added a driver without authorization. I called to take the driver off and Pronto was charging me to drop the driver. Why should I have to pay to drop a driver when i did not add. They did not know who added the driver. The premium did not change and they said premium was the same. I asked when will it go up and they said maybe on renewal in December. I said I will drop it then. Following week a got an alert from bank in the negative. Pronto withdrew without authorization $1342.00 I was in the negative. Premium was $512 to $1342. I called and they said underwriting added the driver and i had 10 days to drop or make changes. I did not email me or call or any notification. I even asked the agent and no changes were on my account. The worst insurance. They charge for updating address. I had already updated my address to a po box and it was still not updated. They were charging me to add my po box. address.