Propagation Place Reviews 

899
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the plants, noting they are healthy, vibrant, and robust upon arrival. Many people appreciate the careful and sustainable packaging, which ensures the plants are well-protected during transit and often plastic-free. Reviewers also highlight the excellent selection of plants and the ease of ordering, with many expressing satisfaction with their purchases. However, some customers experienced issues with delivery, including plants arriving unexpectedly, being too dry, or not being ready for collection as scheduled. A few other people also felt that the plants received were not as advertised, were poorly labeled, or were of lower quality than expected, with some arriving damaged or in poor condition. There were also mentions of complications with order fulfillment, such as missing items and a lack of communication regarding changes to orders.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the health and quality of the plants... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the excellent condition and health of... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers expressing satisfaction with... See more

Order

People report ambiguous experiences with their orders, with some customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience. Firstly the plants were in first rate condition. Sturdy artichoke plants at right stage for planting out. I appreciate that delivery may not be instant - it's all about what's best f... See more

Rated 5 out of 5 stars

My plants are so healthy and arrive packaged safely and sustainably. Lovely selection of vegetables and I’ve loved growing things I might not have tried myself. I got the Seasonal Garden in a Bo... See more

Rated 5 out of 5 stars

I was really pleased to be able to find some plants late in the season which I could order online to create an autumn/winter harvest. The plants arrived strong and healthy and beautifully packaged a... See more

Rated 5 out of 5 stars

I couldn’t be happier with my order! The plug plants of carrots and sprouts arrived in absolutely perfect condition — carefully packed, secure, and with not a single leaf or root out of place. The qu... See more


Company details

  1. Garden centre

Information provided by various external sources

our vegetable plant plugs are raised to a high standard of care in our dedicated poly-tunnel and tended to by our team of professional horticulturists and local volunteers. Ready to pop straight into the ground, our thriving seedlings and simple ordering system take away the fuss of germinating seeds, so that you can get back to the things you really love. All profits go back into St Werburghs City Farm.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

899 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(899)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb quality plug plants

Superb quality plug plants - best I’ve had from anywhere

1 June 2024
Unprompted review
Propagation Place logo

Reply from Propagation Place

Wow, high praise indeed! Thanks so much for the lovely feedback. All the best, Team PP

Rated 5 out of 5 stars

A perennial favourite

This is my third year ordering from Propagation Place, and it's become something I look forward to each spring. All of the plants were in great shape and carefully packaged when I received them, and there was good communication when one of the items wasn't ready in time with the option to wait or substitute in something comparable.
Always love having the option to pick up the order to save on shipping and have an excuse to visit the farm! Thank you!

17 June 2024
Unprompted review
Propagation Place logo

Reply from Propagation Place

Hi Emily, thanks so much for the lovely feedback! Please come and say hi next time you visit the farm! All the best, Team PP

Rated 5 out of 5 stars

Excellent Tomato Plants

I waited a few weeks before submitting this review so I could see how my plants were doing. I ordered a Colourful Tomato Plant collection and they arrived at the beginning of June, and I was so pleased with how they looked when they arrived. They were well packed, a good size and although wilting a little after their journey through the post, soon perked up after being left in some water and then potted on. All five are growing well now. Would definitely buy from this company again.

24 June 2024
Unprompted review
Rated 4 out of 5 stars

The plants you sent were excellent

The plants you sent were excellent. They looked very healthy and well grown. They were also well packed. While it was disappointing that growing conditions meant you couldn't send all the tomatillos, you dealt with the situation very well.

11 June 2024
Unprompted review
Propagation Place logo

Reply from Propagation Place


Dear Chris,

Thank you so much for your kind review! We're delighted to hear that the plants we sent were excellent, healthy, and well-packed.

We apologize for the disappointment caused by the incomplete order due to growing conditions affecting the tomatillos. We're glad to know that you felt we handled the situation well.

Your understanding and positive feedback mean a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!

Thank you for choosing Propagation Place, and we look forward to serving you again.

Rated 5 out of 5 stars

Always a pleasure to buy from

Always a pleasure to buy from, and totally splendid plants with great packaging. Really looking forward to receiving the other plants I have on order.

14 June 2024
Unprompted review
Rated 5 out of 5 stars

I received my order and am thrilled and…

I received my order and am thrilled and amazed with the exception quality of everything ! The order arrived in absolutely perfect condition as the packaging method for transportation is brilliant. After the plants had a little drink to refresh them from their long journey up to Scotland I potted them up yesterday. Despite horrendous weather they are already looking fabulous in their new homes. I’ve got to commend you, I’ve bought plants online from a Chelsea flower show multi awards winner and I have to tell you that what I’ve received from you guys is far superior in every way to than those I’ve had from elsewhere. I won’t be buying from anywhere else in the future. Keep up your great work, making a big difference in what you do together. Thanks ever so much, all the best.

14 June 2024
Unprompted review
Rated 5 out of 5 stars

Great plants

The tomato plants I ordered were really well grown and much larger than I expected. The packaging was good. I'm really pleased with everything.

6 June 2024
Unprompted review
Rated 5 out of 5 stars

EXCELLENT

Best live plants delivery ever.
Good strong plants, well packed in compostable material.
Was definitely worth the wait.

Would give 10 stars if I could

13 June 2024
Unprompted review
Rated 5 out of 5 stars

Love your business model

Couldn't be happier. I was initially attracted by the Propagation Place ethos - offering education and training to young people who are horticulturally inclined. As a bonus, the plants I ordered were beautifully and sustainably packaged, so were strong and healthy on arrival. Really couldn't ask for more.

5 June 2024
Unprompted review
Rated 5 out of 5 stars

Banana Pepper Heaven

Having failed miserably on Two occasions to successfully grow a certain type of plant, resorted to what until now i would call cheating. But then reading prorogation places bio and the help and support that my purchase and their volunteers amount too The choice was made.

Plants arrived so well protected and so well established, it was clear to see how much time and enthusiasm they put into this.

Two days in from transplant; my little Green babies are so vibrant and healthy, and this morning 3 little Green babies of there own had appeared.:)

Couldn’t be more happy

6 June 2024
Unprompted review
Propagation Place logo

Reply from Propagation Place

HI Philip, Thanks so much for the lovey feedback and we are very glad that you are having such a great experience with your plants. Thankyou for supporting Propagation Place!

Rated 5 out of 5 stars

Such well loved plants!

I have a had a couple of deliveries recently. All the plants arrive safely wrapped up in their little beds, feeling utterly loved, and I have to say they have all been really successful in planting out at the allotment.
Thank you for your excellent service. I am making others aware of this in my allotment group.

7 June 2024
Unprompted review
Rated 4 out of 5 stars

Good Plants

Quick responses, quick delivery and great plants and packaging! The only thing that docks a star, was that I ordered tomatillos to go with a seedling I already had. This is because tomatillos are not self pollinating. I believe the website says you should get 2 plugs? But I only received one. This is fine for me, but if you were ordering without any tomatillos then your flowers wouldn't get pollinated!

16 May 2024
Unprompted review

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