Proper Advice Reviews 707

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and proactive, making the entire process seamless and stress-free. Many appreciate the excellent customer service, highlighting the team's attentiveness, clear communication, and quick response times to all inquiries. People found the overall service outstanding, noting the efficiency and ease of their experience, often recommending the company highly for its dedication to finding the best deals and providing constant updates. Consumers frequently mention that the user experience is straightforward and easy to understand, with many feeling well-guided through complex processes like remortgaging. The promptness of responses is also a recurring positive point, with reviewers consistently impressed by how quickly their questions are addressed and issues resolved.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team's... See more

Service

Users describe positive interactions with service, highlighting prompt responses to queries and consistent... See more

Customer service

Reviewers consistently express high satisfaction with customer service, highlighting the team's... See more

User experience

Clients share positive opinions on user experience, consistently describing it as easy, seamless, and... See more

Response time

People report positive experiences with response times. Customers consistently praise the promptness and... See more

Based on these reviews

Rated 5 out of 5 stars

I needed some help with applying for a mortgage on what would be our first home. I found Proper Advice from searching online for local mortgage advisors and sent them an email. Pretty much straight aw... See more

Rated 5 out of 5 stars

Excellent Re mortgage I have re mortgaged twice with Proper Advise since buying my property 6 years ago and each time Harry and Amy have made it seamless from start to finish. They are both very pr... See more

Rated 5 out of 5 stars

Nina and Michael were fantastic from start to finish. Gave us all the info we needed and guided us through the whole remortgaging process. Will definitely be using again and would recommend to anyone.... See more

Rated 5 out of 5 stars

Our first time dealing with a remortgage and debt consolidation, we had no idea what to expect – but Jess at Green Mortgages made the whole process straightforward and stress-free. She was incred... See more


Company details

  1. Mortgage broker

Written by the company

Proper Advice is a UK-based mortgage and protection brokerage helping people make confident financial decisions without the jargon. We provide expert advice across residential mortgages, remortgages, first-time buyers, buy-to-let and specialist lending, as well as life insurance, critical illness cover and income protection. Our approach is simple – clear advice, tailored to your circumstances, and support from start to finish. Whether you’re buying your first home, looking to reduce your monthly payments, consolidating debts, or reviewing your protection, our team searches a wide panel of lenders and insurers to find a solution that works for you. What makes us different is the way we work. We focus on straightforward communication, quick responses and keeping you fully informed at every stage. No pressure, no confusing terminology – just practical advice that makes sense. And our support doesn’t stop once your mortgage completes. We stay in touch to help you review your mortgage and protection regularly, so you’re always on a deal that’s right for your situation.


Contact info

4.9

Excellent

TrustScore 5 out of 5

707 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great company! 5/5

I needed some help with applying for a mortgage on what would be our first home. I found Proper Advice from searching online for local mortgage advisors and sent them an email. Pretty much straight away I received one back and started the ball rolling with Conor after a brief phone call. I was assigned Daniel to source me a mortgage deal and Nicole to help us through the whole process start to finish including getting the best solicitor quotes. They were both very helpful, always keeping me updated with the process and clearing up any questions I had. I will definitely be using them again in the future and would recommend them 5/5

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Re mortgage

Excellent Re mortgage

I have re mortgaged twice with Proper Advise since buying my property 6 years ago and each time Harry and Amy have made it seamless from start to finish. They are both very professional and could not be more helpful. I have been kept updated throughout the whole process. I would highly recommend.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Two remortgages with great results.

I have remortgaged twice now through Proper Advice and the second time was in very difficult circumstances as it involved marriage breakup and a transfer of equity. Daniel was incredibly supportive and he and Nicole secured me a good deal before political tensions made interest rates go up.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Remortaged Excellent Team

Remortaged Excellent Team
Very professional and Jack and Georgia they take there time to explain every stage. Great team this is my second time of using them. Very prompt, organised and efficient. This makes the process so great.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

We recently used Proper Advice for the…

We recently used Proper Advice for the second time and once again had an excellent experience working with Jack. He is highly professional and demonstrates strong expertise in the mortgage sector, consistently providing clear guidance and securing the most suitable deals.
I also had the pleasure of working with Georgia, whose communication throughout the process was outstanding. She kept me fully informed at every stage of the mortgage application and offered helpful advice whenever needed, right through to completion.
I greatly appreciate the professionalism, efficiency, and quality of service provided by both Jack and Georgia, and I would confidently recommend Proper Advice to others. Fabian B

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

This is the second time we’ve used Proper Advice and I can’t fault them. We initially worked with Harry to discuss our goal and he worked to get us all set up and find the best deal. Amy then diligently kept us updated every step of the way, making sure we were always on the best deal. We’ve come out with a better mortgage deal than we would have doing this on our own, saving us money long term. Their advice is unmatched, and we hugely appreciate their expertise.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

From start to finish

From start to finish, I have had the best experience and customer service. Nina is calling me up every week to give me update and it has just been smooth and I have not had to worry about anything thank you so much.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Superb service and client care

Amy and Jack were amazing throughout the whole remortgage process. I was constantly kept updated of where things were at in an extremely professional manner. This is the third time I have remortgaged with these guys and I would recommend them to anybody.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Mortgage with Amy and Harr

I dealt with Amy and Harry, they were always available when I needed advice and guidance and dealt with everything for me, making my re-mortgage an easy process
Would defo recommend if you want an easy process

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Second time using Green Mortgages

This is the second time we’ve used Green Mortgages with Amy and Harry. They’ve both been absolutely brilliant. They kept us up to date with the whole process whether it be via emails or phone calls. Their communication with us has been excellent.
Thank you Amy & Harry

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Proactive and Professional

Thanks a lot to Amy and Tom who helped us to secure our mortgage as FTB!

Off the back of a bad experience with another broker I filled out the online form and received a callback very promptly.

Overall we had a fantastic experience, they were professional, responsive, and took the time to explain everything clearly, which made the whole process much less stressful.

They found me a good deal that suited my circumstances and were very proactive at keeping me updated at every stage, going beyond what I had expected. Any questions I had were answered quickly and thoroughly, and I always felt supported throughout.

I would highly recommend their services to anyone looking for a reliable and knowledgeable mortgage broker. Thanks Amy and Tom for all your help!

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Amy and Harry

I had an excellent experience working with Amy and Harry of Properadvice on my mortgage transfer. From start to finish, they were incredibly efficient, professional, and supportive. What could have been a stressful process turned out to be completely seamless thanks to their guidance and attention to detail.

Amy and Harry were always responsive, keeping me informed at every stage and making sure all the paperwork and requirements were handled promptly. Their expertise and clear communication made the entire process straightforward and easy to understand.

I truly appreciate the effort they put in to ensure everything progressed smoothly and on time. Thanks to their fantastic support, my mortgage transfer was completed without any issues. I would highly recommend Amy and Harry to anyone looking for knowledgeable and reliable mortgage advisors.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Green Mortgages

This is the second time dealing with a remortgage and debt consolidation with Green Mortgages and dealing with Amy and Harry. They did not fail again. Both very friendly, professional and approachable with any concerns or queries I had, no matter how trivial. They kept me constantly updated on my case and went above and beyond to find me the best deal. Very happy 😊. Completed the beginning of March with no issues at all. Would highly recommend 👍

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Great communication throughout the…

Great communication throughout the process, very sound advice given to get the best deal available. Very knowledgeable team. 3rd time renewing my Mortgage and will continue to use them when my current deal is due to expire. Thank you

20 February 2026
Unprompted review

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