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3.1
17 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Names of the documents are a bit confusing and you have no idea of verifying the doc before buying.
I bought the wrong doc but contacted customer service and they refunded me so good experience there!
Needed specific TP1 deeds copy filed that I could not access online via the Land Registry but was able to do this with propertychecker for a reasonable fee. Also needed to double check that I was getting the rights documentation and the customer service was quick to get back to me with help.
Paid the £3.99 to view/order a document I needed, only for the system to say that they are unable to find matching documents. Waste of money.
Reply from propertychecker.co.uk
Hi, could you please send us an email on info@propertychecker.co.uk so we can help with this.
We offer a money-back guarantee so we can issue a full refund if you weren't happy with the service.
If you could let us know the address and which documents you need, we can check this for you manually and see if these are available in the HM Land Registry system.
Many thanks.
It said put your postcode in which I did and it said “thats not a valid postcode”????? Useless!!
Reply from propertychecker.co.uk
Hi, would you mind sending us an email on info@propertychecker.co.uk with the postcode.
The website should accept any postcode from England or Wales, but please get in touch and we can check this for you manually.
Many thanks.
Wrong details on my house it's down as a detached,it's an end terraced property.
Reply from propertychecker.co.uk
Hi, would you mind sending us an email on info@propertychecker.co.uk so we can look into this.
Normally this means that the property is incorrectly recorded in HM Land Registry, but if you could let us know the address we can check this manually.
Many thanks.
Tried to see if I would get warm home discount but im not paying for something you claim is free
Reply from propertychecker.co.uk
Hi, could you send us an email on info@propertychecker.co.uk so that we can assist with the information you are trying to access.
The majority of the information on the website is free, but there are options to pay for additional data if you need access to this. You may see an option showing the pricing for the paid service, however you can usually just scroll down to see all of the details you need.
If you could get in touch directly we should be able to help.
Many thanks.
Terrible ! Paid to look at a document and then wouldn’t send the documents without verifying my account. They never sent an email so that I could verify and neither would the resend email work.
Reply from propertychecker.co.uk
Hi, I just wanted to provide an update as I have looked into this further and can see that the emails we tried to sent to you have been reject by iCloud with an error that says 'message delivery failed'. I'm not sure if your mailbox is full or if there is some sort of error with your iCloud account, however we are currently unable to contact you by email.
I think this is also most likely the reason why you didn't get your documents and didn't get the email with the verification link either.
If you could send us over an alternative email address, we can send over your documents asap.
---- Original Response -----
Hi, could you please send us an email on info@propertychecker.co.uk.
You can view your documents without being required to verify your account. They should have been sent to the email address you paid with immediately after payment. It may be worth checking your junk folder if you didn't get these.
We can also verify your account manually if you are having problems, just let us know.
Many thanks.
Reply from propertychecker.co.uk
Hi, sorry to hear you weren't happy with the paid service. We do offer a money back guarantee if you aren't satisfied for any reason, so I've issued a full refund.
You can get in touch with us on info@propertychecker.co.uk if you have any questions about the differences between the free and paid services.
Many thanks.
Reply from propertychecker.co.uk
Hi, sorry to hear some of the data was out of date.
Would you mind sending us an email on info@propertychecker.co.uk so we can take a look at this.
The information is updated on a monthly basis in line with the bulk data updates from HM Land Registry and other sources, but if you'd like us to look into details for a specific property please let us know.
Many thanks.
Wrong details of my house but they got in touch to '
Rectify.
Reply from propertychecker.co.uk
Hi, sorry to hear you weren't happy with the service.
Would you mind getting in contact with us on info@propertychecker.co.uk to let us know what details are wrong.
The details come direct from HM Land Registry, so should usually be accurate but we can look into any issues if you could let us know the property address.
Many thanks.
The compiled details and data are extremely wonderful and every time the information was correct and accurate and useful in my case.
Used the service to check the length of a leasehold. Results were accurate. Good service
I entered my email address wrong so can't see my documents. There's no way to call this company or update my email address so I can't rectify this. There is contact information - 'send me an email' link doesn't work. AVOID
Reply from propertychecker.co.uk
Hi, I'm really sorry that you weren't able to get in touch with us and that it's taken so long to get back to you. This is a fairly new website so I have only just claimed the Trustpilot page. For this reason, I've only just seen this review.
I think the send an email link not working might have been a bug that's now fixed as I've just checked this and it seems to be working ok on our website this morning. We also now have a chat system on our website.
You can also get in touch with us directly on info@propertychecker.co.uk if you prefer email.
Of course if you didn't receive your documents, I can issue a full refund. If you could please send an email over to us I will get this issued ASAP. I can also provide the documents free of charge if needed since it's taken so long to get a response.
Apologies again.
This so called propert checker does NOT check if your propert is connected to any broadband service. Just misleading nonsense about availability. Do not use!!! Very very misleading
Reply from propertychecker.co.uk
Hi, I'm really sorry that you weren't able to get in touch with us and that it's taken so long to get back to you. This is a fairly new website so I have only just claimed the Trustpilot page. For this reason, I've only just seen this review.
Unfortunately checking if your property is connected to a broadband service isn't something we offer or advertise on the website. The 'Broadband Check' we refer to refers to checking the speeds and availability for a property based on data from Ofcom. This can be useful if you are looking to move house and want to make sure you can get suitable internet speeds to meet your needs.
If a connection isn't already in place at the property, this is then usually arranged by the broadband provider.
As far as I know, I don't think there is a way to easily check if your property is connected to a broadband already. If you're still having problems and haven't been able to resolve this, please feel free to send us an email over to info@propertychecker.co.uk and I'll see if we can assist. Having said that, I appreciate there's been a long delay between writing this review and getting a response.
Apologies again for the delay and not getting back to you sooner.
This is a legit site that openly charges a premium for very fast service and support.
I wanted a lease and this was the quickest and most efficient way that I could find.
I needed some follow-up which was brilliant.
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