Property Twins Reviews 

191
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently commend the staff for their professionalism, helpfulness, and dedicated support throughout their processes. People frequently highlight the exceptional service, noting its efficiency, personalized approach, and ability to achieve positive outcomes. Reviewers consistently mention excellent communication and responsiveness, contributing to a seamless and stress-free experience. Many customers report a seamless and stress-free experience, highlighting how the company simplifies complex processes like property purchases and refinancing. Reviewers also appreciate the team's deep knowledge and proactive approach, consistently going the extra mile to provide tailored solutions and expert guidance.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, responsiveness, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the exceptional support and... See more

Customer service

People report positive experiences with customer service, highlighting the team's knowledgeable,... See more

Response time

Customers had positive experiences with response times, frequently highlighting the promptness and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was such a pleasure engaging with Sana, Mona, Seerat and the whole team! We had so many things going on in our family and yet they gave us 10000% patience and flexibility. We had so much changes in... See more

Rated 5 out of 5 stars

Working with Mona and Sana for the second time has been an amazing experience. They found us a quality investment property in a great location and gave us the confidence to offer the right amount to s... See more

Rated 5 out of 5 stars

We engaged Property Twins’ services a few years ago, and since then, we’ve never once considered working with another mortgage broker. We’ve primarily worked with Mona and her team, and their w... See more

Rated 5 out of 5 stars

We’ve been working with Property Twins for the past 4 years and have always had a fantastic experience. Over the years, we’ve used their services for new home loans, refinancing, and buyers agency,... See more


Company details

  1. Property Investment
  2. Mortgage broker

Written by the company

Property Twins are buyers agents, mortgage brokers and property mentors. We assist busy Australian professionals to move from one property to the next and the one after that with strategic investment property selection & mortgages / lending arrangements.


Contact info

4.8

Excellent

TrustScore 5 out of 5

191 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(191)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First-time home buyers

We are first-time home buyers and recently used Property Twins' mortgage broker services, handled by Sana and her team. They worked quickly and efficiently, providing daily updates throughout the process. This constant communication kept us informed at every step, ensuring we understood what was happening at all times. Their professionalism and dedication made the experience smooth and stress-free. Highly recommend!

11 October 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Sana and the team are always helpful and very knowledgeable. Very approachable and an easy to use online portal.

My lending is largely investment and the team were able to set my lending up with this in mind.

25 October 2024
Unprompted review
Rated 5 out of 5 stars

Great communication

Great communication. We liked seeing the comparison charts and how various options were presented to us so we could weigh up our options and choose which direction would suit our situation.

22 October 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Team

Great experience working with Sana/Mona & the team as our mortgage broker and buyers agent.
Tailored solutions to suit the individual with clear communication and support when required.

25 October 2024
Unprompted review
Rated 5 out of 5 stars

Work with the best

We have been working with Mona and her team on two separate occasions since 2021 (purchase of property, and refinance) and both times have been an absolute pleasure.
Mona has helped us with our finance strategy the both times and we have always been happy with the outcome, the great level of service and the clarity of the advice given. Also Mona and her team are very approachable and always happy to answer our questions.
Make yourself a favour and get in touch with the Property Twins, you will not be disappointed.
Thanks again for all your help.

14 October 2024
Unprompted review
Rated 5 out of 5 stars

Great service and trustworthy advice

Mona has been super helpful and her team (Lyka) goes above and beyond to support us in achieving our financial goals. I have worked with Mona for the last couple of years to purchase my first property, restructure my loan, explore opportunities to purchase an investment and trust her advice. 10/10!

2 October 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

We couldn't recommend the Property Twins highly enough! Their expertise and guidance made finding and purchasing an investment property a seamless experience. From start to finish, they were professional, knowledgeable, and always available to answer our questions. Their dedication and passion for delivering exceptional results truly shone through 5/5 Stars.

23 September 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding Service and Exceptional Support!

We have been extremely impressed with the level of service provided by Sana/Mona and their team. They went above and beyond to secure a better interest rate for us, resulting in significant annual savings on our loan. The entire process was smooth and stress-free, and their communication was excellent throughout.

What really stood out was their proactive approach, continuously reviewing our loan and negotiating better terms without us having to ask. It’s clear that they genuinely care about their clients and are committed to delivering the best outcomes.

We highly recommend Sona/Mona and the team for anyone looking for professional, attentive, and reliable mortgage services!

20 September 2024
Unprompted review
Rated 5 out of 5 stars

Helpful

Really happy with the experience and the advice I got from property twins.

2 September 2024
Unprompted review
Rated 5 out of 5 stars

Sana and the team have been super

Sana and the team have been super efficient and really pay attention to detail. The whole process was fast, informative and seamless. Just done our first property and will do more with Sana and the team for sure!! A genuine pleasure to work with.

29 August 2024
Unprompted review
Rated 5 out of 5 stars

Great buyers agency

I recently reached out to Sana and she was super professional and explained things really well. I suggest watching their podcasts as they go through many different useful strategies, particularly their smsf. Nothing but praise for what you have both achieved, congratulations.

16 August 2024
Unprompted review
Rated 5 out of 5 stars

Thanks Team.

Sana, Mona and the whole Property Twins team have been a huge help on my property journey. From advice to strategy and financing, they have worked autonomously to ensure I am getting the best rates for my situation and have always had the time to discuss matters or answer my questions.
They also share educational posts, videos and webinars to all their followers through social media to assist anyone who wants to learn about property.
Great work!

15 August 2024
Unprompted review
Rated 5 out of 5 stars

Sana and the whole team are absolutely…

Sana and the whole team are absolutely amazing. Have been dealing with them for a few years now and have acquired 4 IPs including equity drawdown. The process is seamless from the beginning right through to settlement and more importantly, even afterwards. They always go above and beyond to ensure best results for their clients. The team is very proactive as they do a rate review every 6mnths or so and renegotiate our interest rates. I received an email out of the blue again last week advising me of the new rates they were able to negotiate for us. This is exceptional service without having to ask for it. Looking forward to more purchases in near future to build on our portfolio. Love your work Property Twins team. Keep it up.

15 August 2024
Unprompted review
Rated 5 out of 5 stars

Very professional and clear…

Very professional and clear communication from point of engagement.
Honest and open about various options with good advocacy.

I would definitely recommend the team for anyone looking for property finance options

1 August 2024
Unprompted review
Rated 5 out of 5 stars

We would highly recommend the Property…

We would highly recommend the Property Twins!

We refinanced our mortgage with Sana and the team and were very impressed with the professionalism, processes, and hard work done by the team.

We’ll be using them again.

19 July 2024
Unprompted review
Rated 5 out of 5 stars

Financial Experts!

I would highly recommend Property Twins for sound financial advice. If you're looking for attention to detail and flawless communication then consult Property Twins. Every time we've consulted them for our financial requirements they've always come on top with excellent advice that saved us thousands of dollars. Numerous times I've reached out to them for financial advice and they've been generous with their time. Professional and competent team, keep up the good work.

15 July 2024
Unprompted review
Rated 5 out of 5 stars

Had an excellent experience

Had an excellent experience. Sana provided expert guidance, secured a competitive rate, personalized suggestions and helped navigate the process seamlessly. Highly recommended!

9 July 2024
Unprompted review
Rated 5 out of 5 stars

Property Twins are amazing at what they…

Property Twins are amazing at what they do . Their attention to detail, knowledge about the industry and care for every customer makes them unique.
Thank you for your help and support !!

9 July 2024
Unprompted review

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