Property Twins Reviews 

191
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently commend the staff for their professionalism, helpfulness, and dedicated support throughout their processes. People frequently highlight the exceptional service, noting its efficiency, personalized approach, and ability to achieve positive outcomes. Reviewers consistently mention excellent communication and responsiveness, contributing to a seamless and stress-free experience. Many customers report a seamless and stress-free experience, highlighting how the company simplifies complex processes like property purchases and refinancing. Reviewers also appreciate the team's deep knowledge and proactive approach, consistently going the extra mile to provide tailored solutions and expert guidance.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, responsiveness, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the exceptional support and... See more

Customer service

People report positive experiences with customer service, highlighting the team's knowledgeable,... See more

Response time

Customers had positive experiences with response times, frequently highlighting the promptness and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was such a pleasure engaging with Sana, Mona, Seerat and the whole team! We had so many things going on in our family and yet they gave us 10000% patience and flexibility. We had so much changes in... See more

Rated 5 out of 5 stars

Working with Mona and Sana for the second time has been an amazing experience. They found us a quality investment property in a great location and gave us the confidence to offer the right amount to s... See more

Rated 5 out of 5 stars

We engaged Property Twins’ services a few years ago, and since then, we’ve never once considered working with another mortgage broker. We’ve primarily worked with Mona and her team, and their w... See more

Rated 5 out of 5 stars

We’ve been working with Property Twins for the past 4 years and have always had a fantastic experience. Over the years, we’ve used their services for new home loans, refinancing, and buyers agency,... See more


Company details

  1. Property Investment
  2. Mortgage broker

Written by the company

Property Twins are buyers agents, mortgage brokers and property mentors. We assist busy Australian professionals to move from one property to the next and the one after that with strategic investment property selection & mortgages / lending arrangements.


Contact info

4.8

Excellent

TrustScore 5 out of 5

191 reviews

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4.8

All reviews

(191)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very reliable, trustworthy and strong management. Great paper work.

Mona and her Team are the most supportive and positive people I have come across so far. They have solutions for any problems. Mona has helped us buy our first dream home and we thank her enough. She has been very supportive in our journey and guided us the right way to finally settle in our new home. Very reliable, trustworthy and clear with their paper work.

5 June 2023
Unprompted review
Rated 5 out of 5 stars

Going above and beyond to help

We recently had the pleasure of working with PropertyTwins, our trusted mortgage broker, to refinance our loan, and we couldn't be happier with the service they provided. From the very beginning, they were proactive in reaching out to us, demonstrating their commitment to helping their clients find the best options available.

What truly impressed me was their willingness to go the extra mile. PropertyTwins ensured that all the necessary documentation was in place, making the entire process a breeze. Their attention to detail and thoroughness gave us peace of mind, knowing that our financial affairs were in capable hands.

Having been with PropertyTwins for some time now, We can confidently say that they consistently deliver outstanding service. Their expertise and knowledge in the mortgage industry are evident, and their dedication to their clients is commendable.

We wholeheartedly recommend PropertyTwins to anyone in search of mortgage-related assistance, whether they are first-time homebuyers or seasoned homeowners. Their professionalism, reliability, and commitment to customer satisfaction make them a top choice in the market. If you want a hassle-free experience and the confidence that your financial needs are being handled by experts, look no further than PropertyTwins.

13 June 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional Buyers Agents

Mona & Sana took the time to understand our situation and what we wanted to achieve. Taking this into consideration they tailored a plan to achieve what we wanted by purchasing interstate. We were then presented with a few properties and they broke down the fundamentals and explained pros and cons of each, making our final decision easier.

I intend to use Mona & Sana again as our buyers agent for our next property in the coming years, particularly as we intent to invest interstate.

I could not recommend Mona & Sana highly enough for their professionalism, exceptional knowledge and service.

28 April 2023
Unprompted review
Rated 5 out of 5 stars

The Property Twins team has been…

The Property Twins team has been providing exceptional service, approach, and financing for our renovation build. Despite the challenges of the project, they provided us with the support and advice that we needed from the beginning. Their understanding of our requirements was exceptional, and their solutions for our renovation project were the most suitable ones. As a young family with young children, they were aware of our limitations, challenges, and struggles and they provided the most appropriate solutions for our renovation project. In my opinion, they are a team that I would highly recommend to anyone looking for a reliable and trustworthy service. They were so accommodating and offered helpful advice to help us make the right decision.

In addition to being efficient and professional, they kept us informed of any changes to the project. They were always willing to provide assistance with any details that came up. Working with them was a pleasure. Besides helping us manage our renovation expenses, they also provided us with a variety of financing options. This helped us get the most out of the project. This was extremely helpful to us.

Sana and Mona were excellent partners. We highly recommend their services to anyone looking for a reliable and professional team. Their attention to detail and customer service is top-notch.

Based on our excellent experience with Property Twins, I would recommend them to anyone who needs assistance with their financial project needs. As a result of their exceptional service, comprehensive approach, and excellent financing options, we are extremely satisfied with the results they have achieved for us. The team provided us with a detailed, step-by-step plan of what would happen during our renovation process so that we would understand what would happen. The customer service they provided was outstanding, and they responded promptly to all of our questions, as well as allowing us to complete the project within the budget we had set for it.

Alpha & Ren
Adelaide, South Australia

15 November 2022
Unprompted review
Rated 5 out of 5 stars

"Property Twins: A Stellar Duo for a Seamless Investment Journey in Brisbane!"

We recently had the pleasure of working with Property Twins, our Buyer's Agent and Finance Strategist, for the purchase of our investment property in Brisbane. From start to finish, their professionalism, knowledge, and dedication were nothing short of outstanding.

Right from the initial consultation, Property Twins took the time to understand our investment goals, preferences, and financial situation. They were attentive listeners, patiently addressing all our queries and concerns. Their expertise in the real estate market and financial strategies quickly became evident, and we felt confident in their ability to guide us through the complex process.

Property Twins demonstrated an exceptional level of commitment in finding the perfect property for us. They thoroughly researched the market, conducted comprehensive property inspections, and provided valuable insights into the pros and cons of each potential investment. Their attention to detail was commendable, ensuring that every aspect aligned with our objectives.

When it came to negotiations, Property Twins truly excelled. Their strong negotiation skills, combined with their deep understanding of the local market, enabled them to secure an excellent deal for us. We were amazed by their ability to navigate the complexities of the purchasing process effortlessly, ensuring a smooth and stress-free transaction.

What sets Property Twins apart is their genuine care for their clients' success. They went above and beyond to provide guidance on financial strategies, ensuring that our investment aligned with our long-term goals. Their expert advice on property financing options was invaluable and helped us make informed decisions.

Throughout the entire journey, Property Twins remained responsive and proactive. Their consistent communication, timely updates, and transparency were greatly appreciated. They truly made us feel like we were their top priority, and their dedication and commitment were unwavering.

Thanks to Property Twins, we are now proud owners of a fantastic investment property in Brisbane that meets and exceeds our expectations. Their expertise, professionalism, and personal touch make them the epitome of an exceptional Buyer's Agent and Finance Strategist.

We wholeheartedly recommend Property Twins to anyone looking for a reliable, knowledgeable, and results-driven team. They will undoubtedly exceed your expectations and make your property investment dreams a reality.

8 June 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend propertyTwins

We had an exceptional experience with Property Twins when purchasing an investment property interstate. Their communication was top-notch, ensuring that I was informed every step of the way. Their attention to detail was impressive, leaving no stone unturned during the process. Thanks to their expertise, purchasing a property in another state was made easy and smooth. I highly recommend Property Twins for their outstanding service and dedication to their clients' needs.
Reem&Mahmoud

7 June 2023
Unprompted review
Rated 5 out of 5 stars

Effective, responsive & very helpful!!

Mona and the team at Property Twins have done an exceptional job in assisting me to achieve my property goals. Their attention to detail and responsiveness was critical in enabling me to purchase 2 properties in 12 months. Mona's guidance was very effective in helping me to navigate the 'waters' of constant interest rises. I strongly recommend that others engage Property Twins to start/enlarge their property portfolios and I look forward to working with them in future.

22 May 2023
Unprompted review
Rated 5 out of 5 stars

Thanks Sana for helping me and get my…

Thanks Sana for helping me and get my home loan approved. You have wonderful team specially Carmina, who helped me in your absence and posted me every day about my application updates. Will come back to you again for my home loan needs in future.

16 May 2023
Unprompted review
Rated 5 out of 5 stars

The Property Twins team were amazing!

The Property Twins team were amazing. Mona Ali and Sana Ali together made the whole process of buying our first investment property smooth and stress free. They are very professional, reliable and capable.All of their services including Mortgage brokerage and buyers agency were very good.we also really appreciate how detailed all of the information provided was, and how responsive and patient they were in answering any questions that we had. The
team's commitment to making the process as smooth and stress-free as possible was remarkable. They took care of everything from the building and pest inspection to the referral to property management. They made sure that everything was easy and quick, with no complications whatsoever. We would definitely recommend Property Twins to others.

24 April 2023
Unprompted review
Rated 5 out of 5 stars

"I had a fantastic experience working…

"I had a fantastic experience working with Property Twins! The team was incredibly knowledgeable and helpful throughout the entire process of buying my property. They took the time to understand my needs and preferences, and were always available to answer any questions I had. They also provided valuable insights and advice, which helped me make informed decisions.
Overall, I would highly recommend Property Twins to anyone looking to buy a property. Their professionalism, expertise, and dedication to their clients are second to none. Thank you, Property Twins, for making my home-buying experience a smooth and stress-free process!"

21 April 2023
Rated 5 out of 5 stars

First Time Home Buying Made Easy

Sana Ali and the team at Property Twins made buying my first home super easy and stress-free! Being my first time with a broker, I couldn’t have asked for a more pleasant experience. I would definitely recommend Sana and the team to anyone interested in purchasing a home!

15 November 2022
Rated 5 out of 5 stars

Exceptional Experience with Sana Ali and Mona Ali from Property Twins

I recently had the pleasure of working with Sana Ali and Mona Ali from Property Twins as my buyer's agents in purchasing an investment property , and I must say that I was extremely impressed with their level of professionalism and expertise throughout the entire process.
From the initial consultation to the final closing, Sana and Mona were with me every step of the way, providing valuable guidance and advice, and ensuring that my needs and preferences were always taken into account. They were extremely knowledgeable about the local real estate market and provided me with a wealth of information on the various neighborhoods and properties I was considering.
What I appreciated the most about working with Sana and Mona was their responsiveness and attention to detail. They were always quick to respond to my questions and concerns, and were proactive in addressing any issues that arose during the home buying process. They also went above and beyond to make sure that the entire process was as smooth and stress-free as possible for me.
Overall, I would highly recommend Sana Ali and Mona Ali from Property Twins to anyone looking to buy a house. Their expertise, professionalism, and dedication to their clients are truly exceptional, and I could not have asked for a better team to help me navigate the complex world of real estate. Thank you, Sana and Mona, for everything!

20 March 2023
Rated 5 out of 5 stars

Good services

I have used Property Twins services since 2019. They are good at finding the best deals and suggesting the right loan and structure based on our future goals.

21 March 2023
Rated 5 out of 5 stars

Amazing twins and the team

Sana, Mona and their team are absolutely great at what they do. They go above and beyond to provide appropriate service to their clients. They're very pro-active in nature. We went through them as our Buyer's agents and mortgage brokers, and both the times we were very happy and satisfied with the results. Thanks team.

20 March 2023
Rated 5 out of 5 stars

Thank you Property Twins

Thank you Property Twins, Sana and the team have helped us incredibly. Our loans and investments were a stressful mess before we found the Property Twins. Sana was so great to work with, super helpful, explained everything and really worked for us to get the best out of our investments and loans. Sana and her team are the reason we got to buy our new family home. They have saved us alot of stress and money over the last couple of years. The continued support that Sana still continues to provide by checking up on us and also works to get us better interest rates is really above and beyond. We are very grateful we got to work together. Thank you 🙏

16 March 2023
Rated 5 out of 5 stars

Professional Team

We have been dealing with Sana for the last 2 years. Sana and team have abundance of knowledge and experience. They certainly put our interest and needs at the centre of solution provided to us.

15 March 2023
Rated 5 out of 5 stars

Extremely awesome broker

Extremely awesome broker. I am fortunate to work with Sana for my 2 loans.
Sana helped restructured my PPR and extract the equity and also helped me on purchasing my investment property.
Sana and her team were always available to help and answers any questions, communication was spot on, everything was promptly answered and actioned.
One year after we settled one of our loan, Sana still maintain in contact and proactively negotiated the interest rate with our bank on our behalf and was able to get some reduction on the the interest rate.
It has been pleasure working with Sana and I highly recommend her.

15 March 2022
Rated 5 out of 5 stars

Expert property professionals

Property Twins came across as experienced professionals in property domain putting customer at the centre of critical decisions being made.
Sana and Mona helped us navigate our journey towards securing our first property investment and during the process was extremely patient and committed to seek the best options for us be it better loan structure or finding the right property.
Look forward to continuing the association.

30 June 2022
Rated 5 out of 5 stars

First-time property investor

Being a first-time property investor, I was having a lot of doubts and confusion about buying interstate. Property twins team made it easy from the very start. From the property selection to inspection, due diligence and explaining the pros and cons of every aspect of the property. This was quite overwhelming just to see how much effort is required in property selection. And all this happening in a hot market.
Once the property was bought the team helped me out in getting a property agent too.

Kudos to the team for doing such a great work and giving me a good start.

26 October 2022

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