What a great company to deal with. Had a problem with my Whale Boiler with a suspected faulty non return valve. Rang them up and they fitted it next day. Also explained while i was there why the toile... See more
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Everything arrived on time and we'll packed. Water system all up and running again. Only slight complaint which is not propex leisures fault but parcel force didn't ring our doorbell or talk to a nei... See more
The advice given by Kim when I called was clear and concise. I followed her exact method to solve my issue and it worked first time.......after I replaced the intake hose as advised. I couldn't be... See more
Very quick and efficient service from Propex. My trusty Hs2000 gas heater finally gave up after many years of reliable service, only because of water contamination on the pcb. Very pleased to find a... See more
Company details
Written by the company
For over 35 years we have manufactured and sold LPG-powered air and water heaters for recreational vehicles and marine applications. After 35 years, Propex is proud to maintain the products are still designed and manufactured in the UK. Ensuring all UK and EU safety standards are fully maintained. Technical support is readily available and includes excellent after-sales support by employees who know the products. We sell a wide array of caravan and motorhome accessories online and instore. As well as, a fully equipped workshop with two vehicle lifts to carry out heater and tank installations. Plus, Motorhome and Caravan habitation services.
Contact info
Unit B3, Platinum Jubilee Business Park, Hopclover Way, BH24 3FW, Ringwood, United Kingdom
- 0333 0110 488
- info@propexheatsource.co.uk
- propexheatsource.co.uk
4.7
Excellent
167 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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They were helpful
They were helpful, and supported me in finding the right parts for my old heater that needed some. It’s all about less waste and more sustainable thinkers no so we don’t throw away things are still working years later. It shows they have a good quality mini campervan boiler that stands the test of time.
7 February 2025
Very helpful customer service
Very helpful customer service, answered questions thoroughly.
23 January 2025
Easy to order online
Easy to order online, dispatched quickly and all items were great quality. Fitted and solved my issues.
3 February 2025
Great service and after care.
10 January 2025
Correct product delivered promptly.
15 January 2025
Excellent service
Everything arrived on time and we'll packed. Water system all up and running again.
Only slight complaint which is not propex leisures fault but parcel force didn't ring our doorbell or talk to a neighbour who was available but just left a card. Fortunately our local post office allowed me to collect later that day
15 January 2025
Correct product
2 January 2025
Good service👍
You had the part in stock and it was delivered very quickly. As I am a business this is important to me
13 January 2025
Propex advice
The advice given by Kim when I called was clear and concise.
I followed her exact method to solve my issue and it worked first time.......after I replaced the intake hose as advised.
I couldn't be happier, as three other heating (caravan) engineers said i had to remove,or have removed, the heat exchanger and get it serviced.
Your firm dispatched the hose delivered within three days.
Perfect.
7 January 2025
Received exactly what I ordered and of…
Received exactly what I ordered and of good quality
2 January 2025
Propex HS heater
Propex - good solid product with good solid support.
Followed their recommendation and now have a fully functioning heater once again ready for more adventures
17 December 2024
Wow brilliant customer service
Wow brilliant customer service. Problem with my HS2000 today after I upgraded thermostat and made a little error, rang them and they pin pointed the problem and talked me through the process trouble shooting, ordered the new part I needed and it’s coming out tomorrow. Absolutely brilliant. Reminds you of how most companies used to treat their customers.
19 December 2024
Unprompted review
Fantastic customer service!
So very helpful when we needed to get out heater working again. More than happy to help over the phone with good expert advice and suggestions. Can't thank them highly enough
18 December 2024
Unprompted review
Very helpful a1 thank you so much for your help highly recommended
A1 seller very helpful in every way
9 December 2024
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