Propp Reviews 407

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and proactive approach, often highlighting their willingness to go the extra mile. The service provided is frequently described as excellent, with many people appreciating the smooth and efficient processes, even in complex situations. Reviewers also commend the company's customer service, noting the team's responsiveness and clear communication throughout their interactions. Many people found the response times to be quick and were satisfied with the competitive pricing offered. However, some customers were dissatisfied with the communication, specifically mentioning issues with slow email responses and a lack of follow-up from certain individuals. A few people also reported a disorganised and unprofessional experience, leading to extended processing times and a feeling of being left without proper explanations.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the team's helpfulness,... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the prompt and efficient... See more

Price

Reviewers mention positive feedback about price. Customers appreciate the competitive rates and good deals,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are so thankful to Abbie and Keira for all their incredible help arranging our bridging loan. They were professional, so supportive, and amazing from start to finish. They both worked so hard to... See more

Company replied

Rated 5 out of 5 stars

What can I say other than amazing! I desperately needed to reorganise my finances and despit good credit and large equity struggled to secure a reasonable deal! I was referred to Propp and they weee a... See more

Company replied

Rated 5 out of 5 stars

Great service from Propp. I had been using another broker who could not obtain a mortgage offer for me and Matt came to the rescue. A very stressful situation was turned around very quickly. Within 2... See more

Company replied

Rated 5 out of 5 stars

Working with Jordan and Nicole has been such a great experience. They’re always quick to respond, super caring, and honestly just really kind people. What I appreciate most is how well they understa... See more

Company replied


Company details

  1. #57 of 98 best companies in Finance broker
  2. #72 of 87 best companies in Mortgage broker
  3. #16 of 31 best companies in Property Investment

Written by the company

Propp.io is the UK’s first specialist property finance comparison site, created to make comparing property finance deals straightforward and transparent. Whether you’re after a bridging loan, commercial finance, development finance, or a buy-to-let mortgage, Propp.io should be your first port of call. We’re here for people who recognise the potential of property and want to make the most of it. Our goal is to help you navigate the market with more options and unbiased advice, ensuring you find the best deals available. We combine smart technology with years of industry know-how to bring you the best options out there. While we embrace technology to streamline everything, we know that it’s our personal touch that truly makes a difference. Our friendly and dedicated team is always ready to offer expert advice and support, guiding you through every step of the process. Our mission is to make the complex world of property finance more approachable and less overwhelming. Choose Propp for a smarter, more personal way to compare property finance.


Contact info

4.8

Excellent

TrustScore 5 out of 5

407 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Everyone was Great very helpful & pleasure to communicate

Everyone was Great very helpful & responsible.
Immediately Responded to any problems which came up & dealt with it in no time
Thank You So Much Everyone .
I will definitely Recommend

23 May 2025
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Reply from Propp

Thank you for your feedback! We're really glad that the team were helpful and responsive throughout. Should you need us again in the future, just shout 😊

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, clear communication and meeting the needs of client

23 May 2025
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Reply from Propp

Thank you so much for the kind words! We're really happy to hear that you had a smooth experience and that we could meet your needs. Always here if you need us again 😊

Rated 5 out of 5 stars

Thanks to the team at Propp

Thanks to the team at Propp for getting me a great rate for my bridging loan. They made the experience nice and easy and explained everything along the way. Nicole, Keira and Jordan were all great to deal with but I have to say Matt Reeves went above and beyond. I never normally leave anyone reviews however as the service has been brilliant I had too. Would use again and highly recommend.

22 May 2025
Unprompted review
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Reply from Propp

Thank you so much for taking the time to leave a review - especially since you don't normally leave them. The team will be chuffed to know they made such a positive impact! More than happy to help again in the future 😊

Rated 5 out of 5 stars

Why aren’t more businesses like this

Why aren’t more businesses like this! Professional, friendly and they know their stuff. What an amazing experience! Thanks to Erin and Tef who made this so easy and painless. Thanks guys you were amazing

19 May 2025
Unprompted review
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Reply from Propp

Love this - thank you so much! We'll be sure to pass your kind words onto Erin & Tef 🙌 We're all about making specialist property finance easy, so we're glad we delivered 😊

Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish. Super efficient and with lovely people looking after me all the way. I can not recoment enough. Thank you Propp team 😊

12 May 2025
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Reply from Propp

Thanks so much! We're glad you had a great experience with us 😊

Rated 5 out of 5 stars

Supporting Team

Propp entire Team work efficiently to secure mortgage in principle quickly.
They were very accessible through the journey. They provided useful advice promptly when needed. Very supportive throughout.

13 May 2025
Unprompted review
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Reply from Propp

Thank you so much for your lovely feedback - we really appreciate it 😊

Rated 2 out of 5 stars

Poor Service

Referred to Propp by L&C. My bridging finance case involved a particular finance deadline that if missed would cost me my purchase and a large deposit.

Propp advised me to go with a provider who could turn things around within my 3,5 week deadline. The process actually took 5,5 weeks but luckily, due to circumstances outside my control, I managed to conclude my purchase without incurring penalties.

I dealt with 3 people at Propp and found communication haphazard and at times bewildering. In the end I communicated directly with the finance provider who were clear and concise.

18 April 2025
Unprompted review
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Reply from Propp

Hi Brian,

We’re sorry to hear about your negative experience. This does not reflect the high standards we strive to maintain, as you can see from our other reviews.

To help us better understand what went wrong and ensure it doesn’t happen again, please reach out to us at hello@propp.io. A member of our senior management team will personally look into the matter.

Once again, we apologise, and we’re glad to know you were ultimately able to secure the finance you needed.

All our best,
The team at Propp

Rated 5 out of 5 stars

Bridge Loan

Thanks to the team at Propp for sourcing out the best rates for me, and most importantly facilitating a smooth completion. Abi, Megan & Harriet are my go to team. I highly recommend

7 May 2025
Unprompted review
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Reply from Propp

Thank you so much for the fantastic feedback!

We're glad to hear that everything went smoothly for you. Abi, Megan & Harriet will be thrilled to know that they made such a postive impact.

If you ever need anything else, just give us a shout 😊

Rated 5 out of 5 stars

COULDN'T FAULT THIS TEAM

A great service, very personal and very helpful. James led it, Alexia continued the motion to completion and we are delighted.
At this time, the quote we achieved was >£350 cheaper than the regular broker we have been with for two huge pieces of business.
Really happy and wish everyone there well and our thanks.

1 May 2025
Unprompted review
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Reply from Propp

We really appreciate you taking the time to share your thoughts! Hearing that our efforts made a difference makes it all worth it. We can’t wait to help you again!

Rated 5 out of 5 stars

A happy customer

Although it took longer than first anticipated, this was partly due to a, seemingly unnecessary, spanner being thrown in the works from an initial lender, very limited time my end, and then me contesting the valuation provided by Opus Surveyors on behalf of the follow-up lender (if given the choice, AVOID Opus - they didn't respond directly or in good faith, imo, to a single point in my challenge). Matt was proactive in finding the alternative in the background, and really took the time to go above and beyond in answering my detailed questions and following-up with various people. Matt, Megan, and Tef all worked hard getting this through as quickly as possible, and is a testament to the credibility Propp has in the marketplace, and the trusted relationships they have with lenders. Thank you!

1 May 2025
Unprompted review
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Reply from Propp

Thank you for your feedback! We appreciate your patience during the process and are glad to hear that Matt, Megan, and Tef made a positive impact. Your support and recognition of our team mean a lot to us. If you need help in the future, we’re here for you!

Rated 5 out of 5 stars

Excellent service and knowledge

Matt and Alexa were excellent in getting through fairly complicated mortgages which required specialist support. Due to our ages and the commercial element Propp were able to sources mortgages for us when no one else could.
We have already recommended friends and would have no hesitation in recommending Propp again. Thank you.

27 April 2025
Unprompted review
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Reply from Propp

Thank you for the great feedback! We’re thrilled to hear that Matt and Alexa could help secure the right mortgages for you. Your recommendation means a lot to us, and we truly appreciate your support!

Rated 5 out of 5 stars

Very speedy and efficient

Very speedy and efficient. Great service

25 April 2025
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Reply from Propp

Thank you for your positive feedback! It’s so encouraging to know you enjoyed your experience. We’ll keep working hard to keep up the good work!

Rated 5 out of 5 stars

Excellent service

Excellent service, super fast, very professional. Would definitely recommend over all other brokers.

25 April 2025
Unprompted review
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Reply from Propp

Thank you for the fantastic review! We’re glad you found our service fast and professional 😊

Rated 5 out of 5 stars

James and Nicole have been amazing at…

James and Nicole have been amazing at helping us get our mortgage for our BTL Ltd company properties. Responsive and always working to make sure things go smoothly.

24 April 2025
Unprompted review
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Reply from Propp

Thank you for the kind words! We’re delighted to hear that James and Nicole were helpful and responsive throughout the process. Your support means a lot to us!

Rated 5 out of 5 stars

Great communication

Great communication. Great knowledge. Smooth and easy process from the start.

16 April 2025
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Reply from Propp

Thanks so much for the great feedback! We’re really happy to hear the process was smooth and that our communication and knowledge made a difference. We’re here if you need anything else!

Rated 5 out of 5 stars

Successful semi-commercial application

Really happy with the work done by Nicole and Matt to get me to offer on a tricky semi-commercial deal. Very professional company who don't leave you too long without contacting unlike some other brokers!

15 April 2025
Unprompted review
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Reply from Propp

Thanks for the kind words! We're so glad Nicole and Matt could help you secure the offer on a tricky deal. Keeping in touch throughout the process is really important to us, and we’re happy you noticed!

Rated 5 out of 5 stars

Bridging loan application

PROPP provided various deals for my criteria.
Jordan Moore was excellent to deal with throughout,
Her communication skills were exemplary, even on her day off from the office.
Excellent effort all round.
Highly recommended

3 March 2025
Unprompted review
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Reply from Propp

Thank you for the fantastic review! We're thrilled to hear that Jordan went above and beyond to support you, even on her day off. We really appreciate your recommendation!

Rated 5 out of 5 stars

Really know what they’re doing!

Matt and the team at Propp have been very friendly, efficient and knowledgeable. We’ve just had our bridging loan offer accepted and the process has been smooth and straightforward with a better deal than we found anywhere else. We had applied for a BTL mortgage prior to this which had been declined and if the broker had known enough about property investment we could have shaved weeks and a lot of stress off the process. These people understand property and treat their customers really well. They are thorough. Highly recommend!

9 April 2025
Unprompted review
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Reply from Propp

Thank you for sharing your experience! We’re so glad Matt and the team were able to help you secure a great bridging loan deal. Your feedback about our property expertise means a lot, and we really appreciate the recommendation!

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