Pro Products Sales Reviews 164

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I needed an access panel cover. The site was clear about how to select the correct panel size. The item arrived quickly in very sturdy and protective packaging. It was not inexpensive.

Rated 5 out of 5 stars

Great tracking and communication throughout the orders. Reliable and consistent work. I would highly recommend using Pro Products for all access door needs

Rated 5 out of 5 stars

The salesman was very knowledgeable, there was not surprises during installation. The phone and email follow-up on details was excellent. The installers were on time, did the job in 3 hours, everyth... See more

Rated 5 out of 5 stars

The application and measurement instructions are very detailed and minimize the risk of making a mistake in the order. Fulfilment was very fast. The item was made and packed with great care. The pan... See more

Company details

  1. Door supplier
  2. Handyman

Information provided by various external sources

We are committed to excellent customer service and quality products and are looking forward to quoting your next project. Come talk to us - let us know what you need.


Contact info

4.9

Excellent

TrustScore 5 out of 5

164 reviews

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Rated 5 out of 5 stars

Martin is the Man!

Great tracking and communication throughout the orders. Reliable and consistent work. I would highly recommend using Pro Products for all access door needs

9 April 2026
Rated 5 out of 5 stars

Crisp

Crisp, clean, logical website. The ordering process for a custom product was not confusing. The person(s) that created your website knew your business and did robust QC. Kudos to them.

12 December 2025
Rated 4 out of 5 stars

Cover Plates as Described

Cover plates as described.

Only issue is the sales tax disclaimer for purchases outside the state of Washington "being between the customer and their state". I'm 71 yrs old and have never received an invoice from an on line purchase as such. The seller either collected the sales tax or not.

2 October 2025
Pro Products Sales logo

Reply from Pro Products Sales

Thank you for taking the time to write a review. Much appreciated and very happy that you liked the custom cover-up flat panel. Also thank you for pointing out the other issue you had. We will work ongoing making this more clearer in the future. Thank you.

Rated 5 out of 5 stars

First time ordering this product

Martin is a professional. He walked me through the options that best fit my particular application.
Clear and detailed instructions.
Prompt response to my questions.
Everything went smoothly and order arrived on time.

24 September 2025
Unprompted review
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Reply from Pro Products Sales

Dale, thank you. Really appreciate it. Please do me a favor and send me some pictures of both installations, as well as final look. Thank you! Best wishes!

Rated 5 out of 5 stars

part arrived after delay

They were very helpful, especially after a delay in shipping that was not their fault

10 July 2025
Pro Products Sales logo

Reply from Pro Products Sales

Dear Mr. Paglione,

I completely understand how upsetting it must have been when your shipment appeared to be lost, and I appreciate that you reached out to us right away. As you know, this delay was a UPS issue, and as soon as we were made aware, we immediately opened a tracer with UPS to locate your package. Thankfully, it was ultimately found and delivered.

I was a bit surprised to see a 1-star review for a situation that was entirely outside of our control, especially since we took immediate action to resolve it as soon as you contacted us.

If you feel that our response and resolution reflected good service, we would be sincerely grateful if you could revisit your Trustpilot review and update the rating to reflect your overall experience with our company rather than just the carrier’s delay.

Thank you very much for your understanding and support.

Rated 5 out of 5 stars

Martin was exceptional in helping me…

Martin was exceptional in helping me choose a door for my crawlspace. I talked with him several times and each time he explained things in a way that made me confident in my choice. His pricing was also very good compared to other sites I visited.

12 May 2025
Rated 5 out of 5 stars

My sales rep Martin

My sales rep Martin, did an amazing job of making sure the purchase process was simple. He also called me to review my order, set up my online profile, and modified my order to ensure all my material was ready to ship in 2-3 days. Thank you for all your help!

14 April 2025
Unprompted review
Rated 5 out of 5 stars

small cover plate

The small cover plate I ordered was exactly what I wanted and it arrived promptly and packaged in a way that protected it but with materials that are recyclable, which is important to me.

21 February 2025
Rated 5 out of 5 stars

Happy and satisfied

The salesman was very knowledgeable, there was not surprises during installation. The phone and email follow-up on details was excellent. The installers were on time, did the job in 3 hours, everything was clean and neat when they finished. Provide good Maintenace instructions. Door looks great. Happy I replaced the old door.

21 August 2024

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